About

Customer service representative working towards quality assurance engineering. Bringing extensive experience in user advocacy and problem documentation to software testing. Committed to ensuring software accessibility and reliability through systematic testing approaches and clear documentation practices.

Experience

• Trainee Quality Assurance Tester
  CodeYourFuture · Full-time
  Nov 2023 - Present · 2 mos
  Manchester, United Kingdom · Hybrid

  • Conducting systematic software testing with detailed documentation
  • Implementing test cases using Python and Selenium
  • Managing defect tracking and resolution through JIRA
  • Supporting continuous integration testing processes
  • Skills: Software Testing, Python, JIRA, Test Documentation

• Customer Service Representative
  Virgin Media · Full-time
  Jun 2019 - Oct 2023 · 4 yrs 4 mos
  Manchester, United Kingdom · Hybrid

  • Documented and tracked technical issues in service desk system
  • Maintained detailed customer interaction records
  • Participated in new system testing and feedback
  • Achieved 98% customer satisfaction rating
  • Skills: Technical Documentation, Problem Resolution, User Support

• Retail Assistant
  Boots · Full-time
  Mar 2017 - May 2019 · 2 yrs 2 mos
  Manchester, United Kingdom · On-site

  • Utilized inventory management systems
  • Processed customer transactions and returns
  • Maintained accurate stock records
  • Skills: Customer Service, Data Entry, Retail Systems

Education

• CodeYourFuture
  Intro to Programming, Software Testing
  2023 - 2024

Certifications

• SQL Fundamentals
• ServiceNow Certified System Administrator

Languages

• English - Professional Working
• Persian - Native Speaker
• French - Basic