About

Bringing extensive route optimization and customer service experience to technical support roles. Strong problem-solving skills developed through independent delivery operations, combined with growing technical expertise in IT systems and support.

Experience

• Trainee Service Desk Analyst
  CodeYourFuture · Part-time
  Nov 2023 - Present · 2 mos
  Birmingham, United Kingdom · Hybrid

  • Learning IT support fundamentals and best practices
  • Training in service desk ticket management
  • Developing technical documentation skills
  • Participating in weekend training sessions
  • Skills: Basic IT Support, Technical Documentation, Customer Service

• Multi-Drop Delivery Driver
  DPD · Full-time
  May 2019 - Present · 4 yrs 8 mos
  Birmingham, United Kingdom · On-site

  • Managing 120+ daily deliveries using route optimization software
  • Maintaining 4.9 star customer rating
  • Troubleshooting handheld device issues
  • Training new drivers on delivery systems
  • Coordinating with dispatch using digital platforms
  • Skills: Route Planning, Digital Systems, Problem Solving

• Food Delivery Driver
  Deliveroo/UberEats · Full-time
  Mar 2017 - Apr 2019 · 2 yrs 1 mo
  Birmingham, United Kingdom · On-site

  • Used multiple delivery applications simultaneously
  • Maintained high customer satisfaction ratings
  • Managed real-time order tracking systems
  • Skills: Mobile Applications, Time Management

Education

• CodeYourFuture
  IT Support Program
  2023 - 2024

• Self-taught
  IT Fundamentals through online platforms
  2022 - Present

Certifications

• Advanced Clean Driving License
• Digital Tachograph Card
• Health and Safety Level 2

Languages

• English - Professional Working
• Twi - Native Speaker
• Ga - Conversational