About

Experienced customer support professional with a strong background in technical communication and problem-solving. Transitioning into technology with a focus on developing software skills that enhance customer service solutions.

Experience

Technical Support Representative

TechSupport UK
Sep 2019 - Aug 2023 · 4 yrs

Provided comprehensive technical support for telecommunications clients.

• Resolved complex customer technical issues
• Managed high-volume customer interaction platforms
• Developed detailed technical documentation
• Supported digital service integration
• Consistently maintained high customer satisfaction ratings

• Technical Support, Customer Communication, Problem Resolution

Customer Service Specialist

Kyiv Telecommunications
Mar 2017 - Aug 2019 · 2 yrs 6 mos

Supported customer communications and service delivery.

• Handled customer inquiries across multiple communication channels
• Supported product and service information dissemination
• Trained in advanced customer communication techniques
• Managed customer data and feedback systems

• Customer Service, Communication Management, Client Support

Skills Transition

Customer Support Transferable Skills

• Problem-solving
• Technical communication
• Customer relationship management
• Detailed documentation
• Quick learning

Technical Learning

• Programming fundamentals
• Customer service technologies
• Software support systems
• Basic coding concepts

Education

CodeYourFuture

Software Engineering Program
2023 - 2024

Languages

• Ukrainian - Native Speaker
• English - Professional Working
• Russian - Professional Working

Interests

• Customer experience technologies
• Software support solutions
• Technical communication
• Digital service innovation

Key Strengths

• Exceptional communication skills
• Technical problem-solving
• Customer-centric approach
• Continuous learning
• Adaptability