👤 Ben Walker

About

Career starter with a passion for technology and IT support, developed through extensive self-directed learning and home projects. Fully committed to building a career in technical support. Strong problem-solving skills and practical experience gained through home lab environment and community volunteering.

Experience

  • Trainee IT Support Engineer
    CodeYourFuture · Full-time
    Oct 2023 - Present · 3 mos
    Birmingham, United Kingdom · Hybrid

    • Learning core IT support fundamentals
    • Developing technical troubleshooting skills
    • Practicing help desk ticket management
    • Contributing to knowledge base documentation
    • Participating in mentored support scenarios
    • Skills: IT Support Basics, Technical Documentation, Help Desk Systems

  • Technical Skills Development
    CodeYourFuture · Full-time
    Jul 2023 - Sep 2023 · 3 mos
    Birmingham, United Kingdom · Hybrid

    • Completed comprehensive IT fundamentals course
    • Participated in practical support workshops
    • Developed customer service skills
    • Engaged in technical communication training
    • Skills: Technical Fundamentals, Customer Service

Personal Projects

  • Home Lab Environment (2020 - Present)

    • Built and maintained personal network infrastructure
    • Configured and managed Linux and Windows servers
    • Implemented virtualization solutions
    • Practiced system monitoring and maintenance
    • Skills: Network Configuration, System Administration

  • Community Tech Support (2021 - Present)

    • Volunteer IT support at local library
    • Assisted seniors with basic computer skills
    • Troubleshot hardware and software issues
    • Skills: Technical Support, Customer Service

Education

  • CodeYourFuture
    IT Support Program
    2023 - 2024

  • Open University
    Selected Computing Modules
    2020 - 2022
    Self-paced study in IT fundamentals

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional Certificate
  • Microsoft Technology Associate: Networking Fundamentals

Technical Skills

  • Windows Server Administration
  • Network Configuration
  • Hardware Troubleshooting
  • Linux System Basics
  • Help Desk Systems