About

Previously supported customer service teams in Hong Kong, now building new skills in data analysis and Excel. Currently volunteering with a local community group to organize event data while job searching. Interested in roles where I can combine customer service experience with growing technical skills.

Experience

Volunteer Data Support

Liverpool Community Centre
Dec 2023 - Present · 1 mo

Supporting event attendance tracking and participant feedback collection.

• Organizing event registration data
• Creating clear information forms
• Learning Excel for data analysis
• Helping with feedback collection

• Data Organization, Excel, Clear Communication

Customer Service Team Lead

Hong Kong Retail Group
Mar 2020 - May 2023 · 3 yrs 3 mos

Led customer support team for retail chain.

• Managed customer feedback database
• Created team performance reports
• Coordinated staff schedules

• Team Leadership, Customer Support, Data Entry

Current Focus

Skills Development

• Learning Excel formulas
• Basic SQL through online courses
• Clear data collection methods
• Information organization

Volunteer Work

• Event data management
• Registration support
• Feedback collection
• Basic reporting

Education

Hong Kong Community College

Business Administration
2017 - 2019

Languages

• English - Professional Working
• Cantonese - Native Speaker
• Mandarin - Professional Working

Certifications

• Google Sheets Fundamentals
• Customer Service Excellence