About

Experienced retail operations manager with a strong background in store management, customer service, and team leadership. Transitioning into technology to develop skills in digital retail solutions and operational management systems.

Experience

Store Manager

Marks & Spencer
Sep 2018 - Aug 2023 · 5 yrs

Led comprehensive retail operations for large department store.

• Managed team of 25 retail staff
• Optimized store performance and sales strategies
• Implemented digital inventory management systems
• Developed staff training and development programs
• Maintained high customer satisfaction standards
• Coordinated multi-channel retail operations

• Retail Management, Team Leadership, Operational Efficiency

Assistant Store Manager

Next Retail
Mar 2016 - Aug 2018 · 2 yrs 6 mos

Supported store operations and management in fast-paced retail environment.

• Assisted in daily store management
• Supported staff scheduling and training
• Managed customer service initiatives
• Implemented loss prevention strategies

• Retail Operations, Customer Service, Team Support

Skills Transition

Retail Transferable Skills

• Team leadership
• Performance management
• Customer communication
• Operational planning
• Problem-solving

Technical Learning

• Basic programming concepts
• Retail technology systems
• Digital inventory management
• Business process optimization

Education

CodeYourFuture

Software Engineering Program
2023 - 2024

Languages

• Arabic - Native Speaker
• English - Professional Working
• Basic French

Interests

• Retail technology
• Digital transformation
• Operational management systems
• Customer experience innovation

Key Strengths

• Strategic operational thinking
• Team leadership
• Customer-centric approach
• Quick technological adaptation
• Continuous learning mindset