This is a list of AI generated fake jobs. Whether you’re acting as a candidate, a recruiter, a hiring manager, or an interviewer, you’ll need to evaluate these jobs.

πŸ›οΈ [fake for this project] Department for Science, Innovation and Technology

Junior Digital Analyst

Organisation: [fake for this project] Department for Science, Innovation and Technology (Civil Service)
Salary: Β£28,100 - Β£31,000
Contract: Permanent, Full-time
Location: London (2 days office minimum)

About Us:

The [fake for this project] Department for Science, Innovation and Technology leads the UK government’s relationship with the technology sector. Our Digital Insights team provides evidence-based recommendations that shape the UK’s digital policies and strategies.

Key Responsibilities:

  • Collect and analyse data on technology adoption and digital inclusion
  • Develop reports and visualisations to communicate insights to policy teams
  • Support the evaluation of digital policy initiatives
  • Contribute to research projects on emerging technology trends
  • Collaborate with other government departments on cross-cutting digital issues

Requirements:

  • Experience with data analysis and visualisation tools
  • Strong analytical skills and attention to detail
  • Ability to explain complex data in clear, simple terms
  • Good understanding of digital technologies and trends
  • Excellent collaboration and communication skills

Benefits:

  • Civil Service pension (employer contribution rate of 27%)
  • 25 days annual leave (rising to 30 days after 5 years)
  • Flexible working options
  • Learning and development opportunities
  • Season ticket loans and cycle to work scheme
  • Employee assistance programme

Application Process:

Civil Service recruitment follows a competency-based approach. Please provide examples demonstrating the required skills in your application. All posts are subject to security vetting appropriate to the role.

πŸ™οΈ [fake for this project] Manchester City Council

Digital Transformation Officer

Organisation: [fake for this project] Manchester City Council
Salary: Β£32,909 - Β£36,298 (Grade 6)
Contract: Permanent, Full-time
Location: Manchester (Hybrid working available)

About Us:

[fake for this project] Manchester City Council serves a diverse population of over half a million residents. Our Digital Transformation team is working to enhance service delivery through technology, making interactions with the council more accessible and efficient for all citizens.

Key Responsibilities:

  • Support the implementation of the council’s digital strategy
  • Identify opportunities to improve services through digital solutions
  • Work with service teams to redesign processes and implement new systems
  • Engage with residents to ensure digital services meet their needs
  • Evaluate the impact of digital projects and share learning

Requirements:

  • Experience in digital service improvement or transformation
  • Understanding of user research and service design principles
  • Excellent stakeholder engagement and communication skills
  • Ability to work across organisational boundaries
  • Knowledge of project management methods

Benefits:

  • Local Government Pension Scheme
  • 27 days annual leave plus bank holidays (rising with service)
  • Flexible working arrangements
  • Employee wellbeing programme
  • Learning and development opportunities
  • Staff discounts for local businesses and attractions

πŸ”„ AgileWorks Consulting

Junior Agile Coach

Company: AgileWorks Consulting, London
Salary: Β£35,000 - Β£45,000
Contract: Permanent, Full-time

About Us:

AgileWorks Consulting helps organizations improve their delivery capabilities through agile methodologies. We’re seeking a junior agile coach to support our clients’ transformation journeys.

Key Responsibilities:

  • Support agile practices implementation
  • Facilitate scrum ceremonies and workshops
  • Coach teams on agile principles and mindset
  • Help establish metrics and continuous improvement
  • Create agile training materials

Requirements:

  • 1+ years experience in agile environments
  • Scrum Master or similar certification
  • Understanding of various agile frameworks
  • Good facilitation and coaching skills
  • Excellent communication abilities

Nice to Have:

  • Experience with scaled agile frameworks
  • Knowledge of DevOps practices
  • Background in software development
  • Change management experience

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working arrangements
  • Ongoing professional development
  • Conference attendance opportunities
  • Wellbeing allowance
  • Comprehensive health insurance

🧠 AI Solutions Group

Junior Data Scientist

Company: AI Solutions Group, London
Salary: Β£30,000 - Β£38,000
Contract: Permanent, Full-time

About Us:

AI Solutions Group develops machine learning applications for marketing and e-commerce clients. We’re seeking a junior data scientist to join our growing team.

Key Responsibilities:

  • Analyze large datasets to identify patterns and insights
  • Develop and implement machine learning models
  • Create data visualizations and reports
  • Support feature engineering and model optimization
  • Collaborate with cross-functional teams

Requirements:

  • Bachelor’s or Master’s degree in computer science, statistics, or related field
  • Programming skills in Python
  • Knowledge of machine learning libraries (scikit-learn, TensorFlow)
  • Understanding of statistics and data analysis techniques
  • Good communication skills

Nice to Have:

  • Experience with NLP or computer vision
  • Knowledge of cloud-based ML platforms
  • Understanding of data engineering principles
  • Familiarity with A/B testing methodologies

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Central London office with collaboration spaces
  • Regular knowledge sharing sessions
  • Comprehensive health insurance
  • Gym membership subsidy

🀝 BusinessTech Solutions 10 applied

Junior Functional Consultant

Company: BusinessTech Solutions, Reading
Salary: Β£28,000 - Β£35,000 DOE
Contract: Permanent, Full-time

About Us:

BusinessTech Solutions implements and customizes enterprise software solutions for mid-sized businesses. We’re looking for eager graduates and career changers to join our consulting team. You’ll receive comprehensive training in our core products and consulting skills, working alongside experienced consultants to deliver solutions to our clients.

Our consultants typically progress to senior roles within 2-3 years, and we pride ourselves on our structured development program. We work with a variety of industries, giving you broad exposure to different business processes and challenges.

Key Responsibilities:

  • Learn our core software products and implementation methodology
  • Gather and document business requirements from clients
  • Configure software solutions to meet client needs
  • Conduct user training sessions
  • Support system testing and validation
  • Create user documentation and training materials
  • Assist with client workshops and presentations
  • Help with data migration tasks
  • Provide post-go-live support

Requirements:

  • Strong interest in business processes and technology
  • Excellent communication and interpersonal skills
  • Good attention to detail
  • Basic Excel skills
  • Willingness to travel occasionally (20%)

Nice to Have:

  • Business or IT degree
  • Experience with CRM or ERP systems
  • Customer service experience
  • Basic SQL knowledge
  • Additional languages

Benefits:

  • 25 days holiday + bank holidays
  • Structured training program
  • Professional certification support
  • Flexible working options
  • Regular social events
  • Mentoring program
  • Pension scheme (8% match)

πŸ“¨ Review Applications to this Role

amin-ibrahim

Cover Letter Amin Ibrahim

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My background in gathering and analyzing complex information provides relevant skills for consulting work.

Through my professional experience, I have developed:

  • Strong analytical abilities
  • Clear communication skills
  • Documentation expertise
  • Training capabilities
  • Research methods

At Khartoum Daily News, I demonstrated these skills by:

  • Managing digital system implementations
  • Creating process documentation
  • Training users on new systems
  • Analyzing business requirements
  • Implementing workflow improvements

Currently at CodeYourFuture, I am developing:

  • Business analysis techniques
  • Technical documentation skills
  • System implementation methods
  • Requirements gathering practices

Your structured training program and focus on clear communication match my professional background. I am particularly interested in applying my analytical skills while developing consulting expertise.

I would welcome the opportunity to discuss how my communication and analysis experience could benefit your consulting team.

Best regards,
Amin Ibrahim


CV Amin Ibrahim

Amin Ibrahim

+44 7700 000000
Email: amin.ibrahim@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/aminibrahim

Personal Statement

Communication professional transitioning to business technology consulting. Strong background in research, analysis and digital content management. Experience gathering complex information and presenting it clearly to different audiences. Currently developing technical and business analysis skills through CodeYourFuture programme.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Document technical processes and procedures
  • Analyze business requirements for system implementations
  • Create clear documentation for user guides
  • Participate in requirements gathering sessions
  • Present technical information to non-technical audiences

Digital Content Producer

Khartoum Daily News (March 2019 - July 2023)

  • Managed digital content systems for news organization
  • Created documentation for content management processes
  • Trained team members on digital publishing tools
  • Analyzed user engagement metrics
  • Implemented new digital workflow procedures

Reporter

Sudan Tribune (January 2016 - February 2019)

  • Researched complex topics and presented clear analyses
  • Interviewed technical experts and business leaders
  • Produced accurate documentation of findings
  • Managed information gathering processes

Education

CodeYourFuture, London

  • Software Engineering Programme (2023-2024)
  • Focus: Business Analysis, Technical Documentation

University of Khartoum

  • Bachelor of Media Studies (2012-2016)

Skills

  • Business Analysis
  • Technical Documentation
  • Requirements Gathering
  • Process Documentation
  • User Training
  • Digital Systems
  • Research Methods
  • Communication
  • English (Professional)
  • Arabic (Native)
  • Sudanese Arabic (Native)

Certifications

  • Business Analysis Fundamentals (In Progress)
  • Digital Content Management

blessing-peters

Cover Letter Blessing Okonjo Peters

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My academic background in Computer Science combined with current practical training provides relevant skills for consulting work.

Through my education and training, I have developed:

  • Strong analytical abilities
  • Documentation expertise
  • Requirements gathering skills
  • Quality assurance knowledge
  • Training capabilities

My academic projects demonstrate these skills through:

  • Creating implementation documentation
  • Developing user training materials
  • Analyzing business requirements
  • Conducting quality assurance

At CodeYourFuture, I am gaining practical experience in:

  • Business system implementation
  • Process documentation
  • User training
  • Requirements analysis

Your structured development program and implementation methodology match my academic background and practical training. I am particularly interested in applying my theoretical knowledge while developing consulting expertise.

I would welcome the opportunity to discuss how my analytical background and implementation experience could benefit your consulting team.

Best regards,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters

+44 7700 000000
Email: blessing.peters@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/blessingopeters

Personal Statement

Computer Science graduate with MSc research focus in testing methodologies, seeking to apply academic knowledge to business consulting. Strong background in documentation and quality assurance combined with theoretical understanding of business systems. Currently developing practical implementation skills through CodeYourFuture programme.

Work History

Trainee Quality Assurance Engineer

CodeYourFuture (October 2023 - Present)

  • Create comprehensive documentation for business processes
  • Analyze requirements for system implementations
  • Develop user guides and training materials
  • Implement quality assurance procedures
  • Support user acceptance testing

Technical Skills Development

CodeYourFuture (July 2023 - September 2023)

  • Created documentation for business processes
  • Learned implementation methodologies
  • Developed training materials
  • Practiced requirements gathering

Academic Projects

Business System Implementation (Master’s Project)

  • Developed implementation documentation
  • Created user training materials
  • Analyzed business requirements
  • Implemented quality control procedures

E-Commerce Platform Project

  • Gathered business requirements
  • Created system documentation
  • Developed user guides
  • Conducted user training

Education

CodeYourFuture, London

  • Software Engineering Programme (2023-2024)
  • Focus: Business Systems Implementation

University of Leicester

  • MSc Computer Science (2021-2022)
  • Dissertation: Automated Testing Strategies in Distributed Systems

University of Nigeria, Nsukka

  • BSc Computer Science, First Class Honours (2016-2020)

Skills

  • Business Analysis
  • Process Documentation
  • Requirements Gathering
  • Quality Assurance
  • User Training
  • Technical Writing
  • System Implementation
  • English (Professional)
  • Igbo (Native)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

chibi-okonkwo

Cover Letter Chibi Okonkwo

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My background in implementing security systems and managing teams provides relevant experience for consulting work.

Through my security supervisor role, I developed:

  • Strong system implementation skills
  • Team leadership capabilities
  • Documentation expertise
  • Training experience
  • Process improvement abilities

At Securitas UK, I demonstrated these capabilities by:

  • Managing access control systems
  • Creating operational documentation
  • Training staff on procedures
  • Improving reporting processes
  • Implementing security protocols

Currently at CodeYourFuture, I am enhancing my skills in:

  • Business systems implementation
  • Technical documentation
  • Requirements analysis
  • User training

Your structured development program and implementation methodology match my background in system administration. I am particularly interested in applying my practical experience while developing consulting expertise.

I would welcome the opportunity to discuss how my system implementation experience and leadership skills could benefit your consulting team.

Best regards,
Chibi Okonkwo


CV Chibi Okonkwo

Chibi Okonkwo

+44 7700 000000
Email: chibi.okonkwo@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/chibiokonkwo

Personal Statement

Security professional transitioning to business technology consulting, with experience implementing and managing access control systems. Strong background in team leadership and system administration combined with emerging software development skills. Currently enhancing technical capabilities through CodeYourFuture programme.

Work History

Trainee Software Engineer

CodeYourFuture (October 2023 - Present)

  • Document system implementation procedures
  • Create user guides for security processes
  • Analyze business requirements for access control
  • Support implementation of monitoring systems
  • Train users on security protocols

Security Supervisor

Securitas UK (January 2018 - September 2023)

  • Led team of 12 staff implementing security procedures
  • Created documentation for system operations
  • Trained new staff on business systems
  • Managed access control database for 500+ users
  • Improved incident reporting efficiency by 40%

Security Officer

G4S (March 2015 - December 2017)

  • Operated integrated business systems
  • Created operational documentation
  • Maintained system monitoring procedures
  • Supported user access management

Education

CodeYourFuture, London

  • Software Engineering Programme (2023-2024)
  • Focus: Business Systems, Technical Implementation

Self-taught Programming

  • freeCodeCamp, The Odin Project (2021-2023)

Skills

  • Business Process Documentation
  • System Implementation
  • Team Leadership
  • User Training
  • Access Control Systems
  • Technical Documentation
  • Process Improvement
  • English (Native)
  • Yoruba (Native)

Certifications

  • AWS Cloud Practitioner
  • CompTIA Security+
  • SIA Door Supervisor License

hiba-osman

Cover Letter Hiba Osman

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. While I am early in my technical career, my experience in data management and system documentation provides relevant skills for this role.

Through my current role at Birmingham Community Support, I have developed:

  • Strong attention to detial managing 500+ service user records
  • Experience creating clear documentation and reports
  • Basic SQL knowledge for data queries
  • Training capabilities for new system users
  • Understanding of data protection requirements

At the Medical Centre, I demonstrated:

  • Ability to manage sensitive data accurately
  • Skills in process improvement
  • Documentation expertise
  • Training capabilities

I am particularly drawn to your structured training program as I am committed to developing my technical skills. Currently, I am:

  • Learning SQL through online courses
  • Studying Python programming
  • Developing Excel expertise
  • Building documentation skills

Your focus on comprehensive training matches my dedication to professional development. While I may not have extensive technical experience, I bring:

  • Strong data accuracy record
  • Clear communication skills
  • Quick learning ability
  • Commitment to quality

I would welcome the opportunity to discuss how my data management experience and enthusiasm for learning could benefit your consulting team.

Best regards,
Hiba Osman


CV Hiba Osman

Hiba Osman

+44 7700 000000
Email: hiba.osman@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/hibaosman

Personal Statement

Detail-oriented data specialist currently supporting a community charity while developing business systems skills. Experience in managing sensitive information and creating reports for diverse stakeholders. Combining practical data management experience with growing technical capabilities through dedicated self-study in SQL and Python.

Work History

Data Entry Specialist

Birmingham Community Support (March 2023 - Present)

  • Manage service user database ensuring 99.9% accuracy for 500+ records
  • Create monthly Excel reports tracking 15 key service metrics
  • Write basic SQL queries to generate custom reports
  • Train volunteers on data entry procedures
  • Implement data validation processes reducing errors by 40%

Administrative Assistant

Local Medical Centre (June 2021 - February 2023)

  • Managed patient records database of 2000+ active patients
  • Created appointment tracking system in Excel
  • Developed standard operating procedures for data entry
  • Maintained 100% GDPR compliance
  • Reduced appointment booking errors by 50%

Project Experience

Database Improvement Initiative

Birmingham Community Support (2023)

  • Implemented new data validation procedures
  • Created user guides for data entry processes
  • Developed automated report templates
  • Trained 5 team members on new procedures

Appointment System Optimization

Local Medical Centre (2022)

  • Streamlined booking process reducing time by 30%
  • Created Excel template for appointment tracking
  • Developed booking procedure documentation
  • Trained staff on new system

Education

Birmingham City College

  • Business Administration Level 3 (2020-2021)
  • Focus: Data Management, Business Systems

Skills

  • Data Entry and Validation
  • Report Generation
  • Basic SQL Queries
  • Excel (Advanced)
  • Google Sheets
  • Process Documentation
  • User Training
  • GDPR Compliance
  • English (Professional)
  • Arabic (Native)

Certifications

  • Google Sheets Certification
  • Microsoft Office Specialist
  • SQL Fundamentals (In Progress)

marcus-thompson

Cover Letter Marcus Thompson

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My experience in implementing business systems and training users provides relevant skills for this role.

My background includes:

  • 5 years managing retail business systems
  • Experience leading teams of 8 staff members
  • Strong record in process improvement
  • Practical system implementation experience

At Currys PC World, I demonstrated these capabilities by:

  • Implementing new inventory procedures
  • Creating system documentation
  • Training staff on business processes
  • Improving operational efficiency
  • Maintaining accurate system records

Through CodeYourFuture, I am developing additional skills in:

  • Business systems implementation
  • Technical documentation
  • Database management
  • Process optimization

Your structured development program and focus on business solutions match my professional objectives. I am particularly interested in applying my practical experience while developing new consulting capabilities.

I would welcome the opportunity to discuss how my background in business systems and team leadership could benefit your consulting team.

Best regards,
Marcus Thompson


CV Marcus Thompson

Marcus Thompson

+44 7700 000000
Email: marcus.thompson@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/marcusthompson

Personal Statement

Professional with extensive retail systems experience transitioning to business technology consulting. Strong background in database management and team leadership, combined with practical experience implementing new processes and training users. Currently developing technical skills through structured program at CodeYourFuture.

Work History

Trainee Database Administrator

CodeYourFuture (October 2023 - Present)

  • Manage database systems and maintain data integrity
  • Document technical procedures for system operations
  • Create user guides for database processes
  • Support implementation of new procedures
  • Train colleagues on system updates

Stock Control Supervisor

Currys PC World (March 2018 - September 2023)

  • Led team of 8 staff members in inventory management
  • Implemented new procedures reducing errors by 40%
  • Created documentation for inventory processes
  • Trained staff on system operations
  • Generated performance reports for management

Sales Assistant

Argos (June 2015 - February 2018)

  • Operated business systems for sales transactions
  • Maintained accurate inventory records
  • Documented daily operations procedures
  • Supported new staff training

Education

CodeYourFuture, London

  • Business Systems Programme (2023-2024)
  • Focus: Database Management, Business Processes

City & Guilds

  • Level 3 Diploma in Retail Management (2017-2018)

Skills

  • Business Process Documentation
  • System Implementation
  • Team Leadership
  • User Training
  • Database Management
  • Report Generation
  • Process Improvement
  • Staff Development

Certifications

  • Microsoft Technology Associate: Database Fundamentals
  • Business Systems Administration (In Progress)

nasir-os

Cover Letter Nasir Os

Dear BusinessTech Solutions,

I’ll admit it: I’m probably not your typical consulting candidate. My journey started in hotel operations, where I accidentally fell in love with technology while trying to fix a broken booking system. That love affair has led me through digital transformations that saved Β£200,000 annually, system implementations that reduced errors by 90%, and finally to CodeYourFuture, where I’m learning to build the solutions I used to only dream about.

What I bring to the table is a bit different. I know what it’s like to be on the receiving end of system changes - both the good and the “who thought this was a good idea?” kind. I’ve seen the eye rolls when another consultant arrives with another platform that will “change everything.” And most importantly, I’ve learned how to turn those eye rolls into genuine enthusiasm - achieving 98% user adoption rates that made our IT director doubt his spreadsheet.

At Premier Hotels, I led a digital transformation that wasn’t just about new systems - it was about changing how people worked. We didn’t just implement software; we created solutions that made sense to everyone from the night porter to the general manager. The result? A 40% efficiency improvement, 70% reduction in manual processes, and something even more rare: staff who actually looked forward to using new technology.

Your focus on structured development excites me because I’ve lived through the chaos of unstructured change. I’ve seen firsthand how good methodology can turn complexity into clarity - like when we reduced new staff training time from two weeks to three days through better systems and documentation.

I’m not just looking for a job - I’m looking to bring my unique perspective to your team. I want to be the consultant who understands both the technical and human sides of change, who can speak the language of systems without forgetting the people who use them. Someone who can deliver both the hard metrics (like the 65% reduction in system queries we achieved) and the soft skills needed to make change stick.

I’d love to meet and share more about how my unconventional path could add value to your team. Perhaps over coffee? I promise to make the conversation as engaging as my documentation (which, surprisingly, maintains a 95% user satisfaction rate).

Warm regards,
Nasir Os

P.S. I can also share some fascinating stories about hotel management systems gone wrong - they make for great cautionary tales in change management presentations!


CV Nasir Os

Nasir Os

+44 7700 000000
Email: nasir.os@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/nasiros

Personal Statement

I’ve spent nearly a decade helping hotels run smoothly, from Damascus to Birmingham. Along the way, I discovered something fascinating: behind every successful operation are the systems that make it tick. After streamlining operations for 45+ staff and implementing technology that saved over Β£200,000 annually, I’ve turned my obsession with making technology work for people into a career in building better business solutions.

Work History

Technical Solutions Specialist & Part-Time Technology Wizard

Premier Hotels Birmingham (January 2023 - Present)

  • Orchestrated a complete overhaul of our booking system for 200+ rooms - with zero lost reservations
  • Created documentation that reduced system-related queries by 65% in the first month
  • Transformed our IT help desk response time from 24 hours to 2 hours
  • Achieved 98% positive feedback on system training sessions (yes, really!)

Operations Manager & Accidental Tech Revolutionary

Premier Hotels Birmingham (March 2018 - December 2022)

  • Led digital transformation reducing manual processes by 70%
  • Managed Β£500,000 technology budget while delivering Β£200,000 in annual savings
  • Built and trained a cross-functional team of 45 staff across 5 departments
  • Increased guest satisfaction scores by 35% through improved system efficiency

Assistant Operations Manager & Systems Enthusiast

Damascus Grand Hotel (January 2015 - February 2018)

  • Streamlined front desk operations reducing check-in time from 15 to 5 minutes
  • Implemented new reservation system processing 1000+ bookings monthly
  • Trained and managed team of 25 staff across front office operations
  • Improved interdepartmental communication reducing errors by 40%

Project Highlights

Hotel Management System Implementation (2023)

  • Reduced booking errors by 90% through automated validation
  • Decreased training time for new staff from 2 weeks to 3 days
  • Implemented system handling 50,000+ transactions annually
  • Achieved 95% user adoption within first month

Digital Transformation Initiative (2021-2022)

  • Automated 15 core business processes
  • Eliminated 20+ hours of weekly manual data entry
  • Integrated 5 previously separate systems
  • Trained 45 staff across all shifts

Education

CodeYourFuture, Birmingham

  • Software Engineering Programme (2023-2024)
  • Currently turning “it would be great if we had…” into “I can build that!”

Damascus University

  • Bachelor in Tourism Management (2010-2014)
  • Found my passion for systems while learning about service

Skills

  • Making complex systems seem simple (ask my former tech-phobic colleagues!)
  • Turning requirements into reality (and making it look easy)
  • Creating documentation people actually thank me for
  • Speaking both Business and Tech fluently
  • English (Professional)
  • Arabic (Native)
  • Geek (Rapidly Improving)

Certifications

  • Google IT Support Professional
  • Microsoft Office Specialist

olayinka-adeyemi

Cover Letter Olayinka Adeyemi

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My background combines business analytics education with practical experience implementing system improvements.

Through my current role at Amazon, I have developed:

  • Strong process analysis skills
  • System implementation experience
  • Team leadership capabilities
  • Training expertise
  • Documentation abilities

My MSc in Business Analytics provides:

  • Strong analytical foundation
  • Understanding of business processes
  • Data analysis expertise
  • Process optimization knowledge

At CodeYourFuture, I am enhancing these skills with:

  • Technical system knowledge
  • Implementation methodologies
  • Business requirements analysis
  • Documentation practices

Your focus on structured development and implementation methodology matches my background in process improvement. I am particularly interested in applying my combined academic and practical experience while developing consulting expertise.

I would welcome the opportunity to discuss how my business analysis background and practical experience could benefit your consulting team.

Best regards,
Olayinka Adeyemi


CV Olayinka Adeyemi

Olayinka Adeyemi

+44 7700 000000
Email: olayinka.adeyemi@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/olayinkaadeyemi

Personal Statement

Business analytics professional with MSc and practical experience implementing process improvements in warehouse operations. Strong background in data analysis and team leadership combined with expertise in inventory management systems. Currently enhancing technical skills through CodeYourFuture programme while managing warehouse operations.

Work History

Trainee Database Administrator

CodeYourFuture (October 2023 - Present)

  • Implement database management procedures
  • Document business processes and workflows
  • Create user guides for system operations
  • Analyze business requirements for solutions
  • Develop technical training materials

Warehouse Team Lead

Amazon (June 2020 - Present)

  • Lead team of 15 staff implementing process improvements
  • Train new hires on warehouse management systems
  • Create documentation for operational procedures
  • Analyze performance data to optimize efficiency
  • Implement system improvements reducing errors by 30%

Graduate Research Assistant

University of Manchester (September 2019 - May 2020)

  • Analyzed business process data using R and Python
  • Created documentation for research procedures
  • Developed data collection methodologies
  • Presented findings to stakeholder groups

Education

CodeYourFuture, London

  • Database Administration Programme (2023-2024)
  • Focus: Business Systems, Process Improvement

University of Manchester

  • MSc Business Analytics (2018-2020)
  • Dissertation: Optimization Models in Supply Chain Management

University of Lagos

  • BSc Economics (2013-2017)

Skills

  • Business Analysis
  • Process Improvement
  • Team Leadership
  • System Implementation
  • Data Analysis
  • Technical Documentation
  • Training Development
  • English (Professional)
  • Yoruba (Native)
  • French (Basic)

Certifications

  • Microsoft SQL Fundamentals (In Progress)
  • Lean Six Sigma Yellow Belt
  • Power BI Desktop Associate

rahima-hassan

Cover Letter Rahima Hassan

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. Although I am early in my technology career, my training and project experience align with your requirements for documentation and user support.

Through my training at CodeYourFuture, I have developed relevant skills in:

  • Creating technical documentation
  • Supporting user training
  • Understanding business requirements
  • Working in collaborative teams
  • Maintaining system documentation

My project experience includes:

  • Developing user guides and training materials
  • Gathering requirements from stakeholders
  • Supporting system implementations
  • Creating documentation procedures

I am particularly interested in your structured training program and the opportunity to develop consulting skills. Your focus on comprehensive development matches my commitment to continuous learning and professional growth.

While my technical experience is developing, I bring:

  • Strong communication abilities
  • Attention to detail
  • Commitment to learning
  • Documentation expertise
  • Collaborative approach

I would welcome the opportunity to discuss how my skills and enthusiasm for learning could contribute to your consulting team.

Best regards,
Rahima Hassan


CV Rahima Hassan

Rahima Hassan

+44 7700 000000
Email: rahima.hassan@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/rahimahassan

Personal Statement

Entry-level technology professional currently developing software and system administration skills through structured training program. Strong foundation in Python programming and Linux systems. Looking to apply developing technical expertise in a business-focused consulting role.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Learn business applications of Python programming
  • Document technical processes and procedures
  • Create system administration documentation
  • Participate in collaborative project teams
  • Support user training initiatives

Technical Skills Development

CodeYourFuture (May 2023 - August 2023)

  • Completed programming fundamentals training
  • Created technical documentation for projects
  • Developed presentation and communication skills
  • Participated in business analysis workshops

Projects

System Documentation Initiative

CodeYourFuture (October 2023 - Present)

  • Created user guides for technical systems
  • Developed training materials for new users
  • Documented system procedures
  • Maintained technical documentation

User Support Database

Community Project (November 2023 - Present)

  • Gathered requirements from community center staff
  • Created documentation for support procedures
  • Trained volunteers on system usage
  • Maintained user guides and help resources

Education

CodeYourFuture, London

  • Software Engineering Programme (2023-2024)
  • Focus: System Administration, Technical Documentation

Skills

  • Technical Documentation
  • System Administration
  • Python Programming
  • Linux Systems
  • User Training
  • Business Communication
  • Project Collaboration
  • English (Professional)
  • Arabic (Native)

Certifications

  • Python Programming (Coursera)
  • Linux Essentials
  • Digital Skills Certificate

samira-el-khoury

Cover Letter Samira El-Khoury

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My experience in implementing e-commerce solutions and gathering business requirements aligns well with your requirements.

Through my experience as a founder, I have developed relevant skills in:

  • Understanding business processes
  • Gathering user requirements
  • Implementing technical solutions
  • Creating documentation
  • Conducting user training

At Artisan Connect, I demonstrated these capabilities by:

  • Managing implementation of e-commerce platform
  • Creating technical documentation
  • Training business users
  • Providing ongoing support
  • Gathering and analyzing requirements

Currently at CodeYourFuture, I am expanding my technical skills through:

  • Business systems implementation
  • Documentation practices
  • User training methodologies
  • Requirements analysis

Your focus on structured development and implementation methodology matches my background in delivering business solutions. I am particularly interested in your comprehensive training program and the opportunity to work across different industries.

I would welcome the opportunity to discuss how my business and technical experience could contribute to your consulting team.

Best regards,
Samira El-Khoury


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

yonas-kidane

Cover Letter Yonas Kidane

Dear Hiring Manager,

I am writing to apply for the Junior Functional Consultant position at BusinessTech Solutions. My experience implementing education technology systems and managing scheduling processes provides relevant skills for consulting work.

Through my role at Birmingham Adult Education Service, I developed:

  • Strong process implementation skills
  • Documentation expertise
  • Training capabilities
  • Requirements gathering experience
  • System validation knowledge

My current project work demonstrates these capabilities through:

  • Leading system implementations
  • Creating comprehensive documentation
  • Developing training materials
  • Analyzing business requirements
  • Managing stakeholder relationships

At CodeYourFuture, I am enhancing these skills with:

  • Business analysis techniques
  • Implementation methodologies
  • Documentation practices
  • Quality assurance procedures

Your structured development program and implementation methodology match my background in education technology. I am particularly interested in applying my system implementation experience while developing consulting expertise.

I would welcome the opportunity to discuss how my experience in educational technology and process implementation could benefit your consulting team.

Best regards,
Yonas Kidane


CV Yonas Kidane

Yonas Kidane

+44 7700 000000
Email: yonas.kidane@email.com
Location: Reading/London, UK
LinkedIn: flinkedin.com/in/yonaskidane

Personal Statement

Education technology professional with strong experience in scheduling systems and business process implementation. Background combining practical administration with technical testing expertise. Currently enhancing business analysis skills through CodeYourFuture programme while leading testing initiatives for education software.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Document business requirements for scheduling system
  • Create user guides and training materials
  • Analyze implementation requirements
  • Lead testing team for class planning software
  • Develop process documentation

School Administrator

Birmingham Adult Education Service (May 2021 - August 2023)

  • Managed scheduling system for 50+ classes
  • Created documentation for administrative procedures
  • Trained staff on system operations
  • Implemented data protection protocols
  • Improved scheduling efficiency by 30%

Project Experience

CYF ClassPlanner Implementation Lead

Education Software Project (2023 - Present)

  • Gathered requirements from education stakeholders
  • Created implementation documentation
  • Developed user training materials
  • Validated business processes
  • Led system testing initiatives

Schedule Management System

Process Improvement Project (2023 - Present)

  • Analyzed business requirements
  • Created system documentation
  • Implemented validation procedures
  • Trained users on new processes

Education

CodeYourFuture, Birmingham

  • Software Engineering Programme (2023-2024)
  • Focus: Business Systems Implementation

Skills

  • Business Analysis
  • Process Documentation
  • Requirements Gathering
  • System Implementation
  • User Training
  • Quality Assurance
  • Educational Technology
  • English (Professional)
  • Tigrinya (Native)
  • Amharic (Professional)

Certifications

  • Business Analysis Fundamentals (In Progress)
  • Educational Technology Implementation

☁️ Cloud Transformation Ltd

DevOps Engineer / System Admin / Network Engineer / Security Specialist

Company: Cloud Transformation Ltd, Leeds
Salary: Competitive
Contract: Permanent, Full-time plus

About Us:

We help companies move to the cloud while maintaining legacy systems.

Key Responsibilities:

  • Manage cloud infrastructure
  • Maintain on-premise systems
  • Handle security incidents
  • High availability support

Requirements:

  • AWS, Azure, and GCP experience
  • CISSP certification
  • Network engineering degree
  • 7+ years DevOps experience

Benefits:

  • Private Health insurance (after 1 year)
  • Flexible working (core hours 2pm-7pm)

☁️ CloudOps Solutions

Mid-level Cloud Engineer

Company: CloudOps Solutions, London
Salary: Β£55,000 - Β£65,000
Contract: Permanent, Full-time

About Us:

CloudOps Solutions helps organizations optimize their cloud infrastructure and operations. We’re looking for an experienced cloud engineer to deliver efficient and secure cloud solutions.

Key Responsibilities:

  • Design and implement cloud architecture on AWS/Azure/GCP
  • Migrate workloads to cloud environments
  • Implement infrastructure as code practices
  • Optimize cloud resources for performance and cost
  • Establish monitoring and alerting systems

Requirements:

  • 3+ years experience with cloud platforms
  • Strong knowledge of infrastructure as code tools
  • Experience with containerization and orchestration
  • Understanding of networking and security concepts
  • Scripting skills in Python, Bash, or PowerShell

Nice to Have:

  • Cloud platform certifications
  • Experience with multi-cloud environments
  • Knowledge of compliance frameworks
  • CI/CD implementation experience

Benefits:

  • 27 days holiday + bank holidays
  • Remote-first working policy
  • Certification and training budget
  • Professional development allowance
  • Private healthcare
  • Enhanced pension scheme

πŸͺ§ CloudScale UK 5 applied

Junior Infrastructure Engineer

Company: CloudScale UK, Leeds
Salary: Β£32,000 - Β£36,000 DOE
Contract: Permanent, Full-time

About Us:

CloudScale UK helps businesses move their infrastructure to the cloud. We’re looking for junior engineers to join our growing infrastructure team.

Key Responsibilities:

  • Assist with cloud infrastructure maintenance
  • Help monitor system performance
  • Support backup and recovery processes
  • Participate in infrastructure upgrades
  • Help maintain security protocols

Requirements:

  • Basic understanding of cloud platforms (AWS/Azure)
  • Knowledge of Linux systems
  • Understanding of networking basics
  • Good problem-solving abilities
  • Strong attention to detail

Nice to Have:

  • Any cloud certification
  • Experience with Docker
  • Knowledge of Python or Bash scripting
  • Understanding of CI/CD pipelines

Benefits:

  • 25 days holiday + bank holidays
  • Professional certification support
  • Flexible working hours
  • Health insurance
  • Annual technology allowance

πŸ“¨ Review Applications to this Role

amy-wong

Cover Letter Amy Wong

Dear Hiring Manager,

I am writing to apply for the Junior Infrastructure Engineer position at CloudScale UK. I saw your job posting and got really excited about the opportunity to move into cloud infrastructure work. While my background is in retail systems, I believe my experience with databases and system monitoring would help me transition into this role.

In my current position at Leeds Shopping Centre, I work with customer databases and ensure our systems run smoothly. I handle things like monitoring system performance and helping with maintenance, which I think is similar to what you’re looking for. I’ve also started learning about AWS through online courses and am studying for the Cloud Practitioner certification.

I know I don’t have all the technical skills you’re looking for yet, but I’m a fast learner and really passionate about moving into cloud infrastructure. My experience with data protection and security procedures would be helpful for maintaining security protocols, which I saw was one of the job responsibilities.

I would be really grateful for the opportunity to join CloudScale UK and learn more about cloud infrastructure. I’m excited about the training opportunities you offer and would work hard to get up to speed quickly.

Thank you for considering my application. I look forward to hearing from you.

Best regards,
Amy Wong


CV Amy Wong

Amy Wong
+44 0113 123 4567
Email: amy.wong@email.com
LinkedIn: flinkedin.com/in/amywong
Location: Leeds, UK

Personal Statement
Dedicated retail systems professional with strong focus on database management and customer data protection. Experience maintaining customer management systems and implementing privacy procedures in retail environment. Seeking career transition into infrastructure engineering role to build upon existing technical foundation in systems management and data protection. Particularly interested in cloud security and system monitoring based on retail systems background.

Work History

Customer Database Coordinator
September 2023 - Present
Leeds Shopping Centre

  • Managed customer database system for over 50,000 loyalty program members
  • Created documentation for data protection procedures affecting 25 staff members
  • Implemented new consent management system reducing privacy complaints by 40%
  • Trained 15 staff members on data protection requirements and system usage
  • Monitored system performance and reported issues to IT support team

Retail Systems Assistant
April 2019 - June 2023
Hong Kong Department Store

  • Maintained customer database with 98% accuracy rate for 100,000+ records
  • Coordinated loyalty points system processing approximately Β£50,000 in rewards monthly
  • Developed basic scripts to automate daily data validation checks
  • Collaborated with IT team on system upgrades and maintenance schedules
  • Responded to system downtime incidents affecting store operations

Education

Self-Study, Cloud Computing
2023 - Present

  • Currently studying for AWS Cloud Practitioner certification
  • Completed online courses in Linux basics and networking fundamentals

Hong Kong Polytechnic
2016 - 2019

  • Retail Management Diploma
  • Relevant coursework: Database Management, Information Systems

Skills

  • Database Management: MySQL, Microsoft SQL Server
  • Operating Systems: Windows, basic Linux
  • Languages: Basic Python, SQL
  • Security: Data protection, privacy compliance
  • Languages: English (Professional), Cantonese (Native), Mandarin (Professional)

Certifications

  • UK Data Protection Essentials
  • Retail Systems Security
  • Currently pursuing AWS Cloud Practitioner

Other Key Achievements

  • Developed privacy protection guidebook used by 3 retail locations
  • Led implementation of new loyalty system affecting 75,000 customers
  • Volunteer IT support at local community centre, helping seniors with basic computer skills

fatima-hussain

Cover Letter Fatima Hussain

Cover Letter

Dear Hiring Manager,

I am writing to express my strong interest in the Junior Infrastructure Engineer position at CloudScale UK. As a former healthcare professional transitioning into technology through CodeYourFuture’s software development programme, I bring a unique combination of technical aptitude and proven experience in high-pressure, detail-oriented environments.

Your requirement for strong problem-solving abilities and attention to detail particularly resonates with my background in healthcare, where these skills were essential for patient safety. My experience implementing and maintaining electronic healthcare systems has given me a solid foundation in system monitoring and maintenance, which I believe will transfer well to cloud infrastructure management.

Through my training at CodeYourFuture, I have gained practical experience with AWS services, including EC2 and S3, and have developed a strong understanding of Linux systems. My healthcare background has instilled in me a deep appreciation for robust backup and recovery processes, as well as the critical importance of maintaining security protocolsβ€”both key responsibilities in this role.

I am particularly drawn to CloudScale UK’s commitment to professional development through certification support. I am currently enhancing my cloud platform knowledge through self-study and would be eager to pursue formal AWS certification with your support.

I would welcome the opportunity to discuss how my combination of healthcare precision and emerging technical skills could contribute to CloudScale UK’s infrastructure team.

Thank you for considering my application.

Kind regards,
Fatima Hussain


CV Fatima Hussain

CV

Fatima Hussain
+44 7700 900000
Email: fatima.hussain@email.com
LinkedIn: flinkedin.com/in/fatimahussain
Location: Leeds, UK

Personal Statement
Healthcare professional transitioning to software engineering through intensive training at CodeYourFuture. Combines clinical experience in patient care with emerging technical skills in software development. Proven track record of implementing systematic improvements and working effectively under pressure in critical environments. Seeking to leverage analytical mindset and problem-solving abilities developed in healthcare to drive technological innovation in infrastructure engineering.

Work History

Trainee Software Engineer
September 2023 - Present
CodeYourFuture

  • Developed full-stack application for local charity enabling volunteer management for 200+ users
  • Implemented automated testing protocols achieving 90% code coverage using Jest and Cypress
  • Collaborated in Agile team of 6 to deliver sprint commitments and feature implementations
  • Mastered version control workflows using Git, maintaining clean commit history across team
  • Deployed and maintained cloud-based applications using AWS S3 and EC2 instances

Senior Healthcare Assistant
March 2020 - August 2023
Leeds General Infirmary

  • Managed electronic patient records system for ward of 45 beds, ensuring 100% documentation compliance
  • Coordinated with IT department to implement new digital observation recording system
  • Trained 25 staff members on digital healthcare recording systems
  • Improved ward efficiency by 30% through implementation of digital handover protocol

Registered Nurse
January 2015 - December 2019
Lahore General Hospital

  • Led team of 8 nursing staff in acute medical ward
  • Implemented new digital patient monitoring system reducing recording errors by 40%
  • Managed transition from paper to electronic healthcare records for 30-bed ward

Education

CodeYourFuture, Leeds
2023 - Present

  • Full Stack Software Development
  • Key technologies: JavaScript, React, Node.js, AWS, Linux fundamentals

University of Health Sciences, Lahore
2011 - 2015

  • BSc Nursing

Skills

  • Programming: JavaScript, HTML5, CSS3, React
  • Cloud Platforms: AWS (EC2, S3)
  • Operating Systems: Windows, Linux
  • Version Control: Git, GitHub
  • Methodologies: Agile, Scrum
  • Languages: English (Fluent), Urdu (Native), Arabic (Basic)

Other Key Achievements

  • Led development of ward management software prototype during CodeYourFuture hackathon
  • Volunteer technology mentor at Leeds Digital Skills Programme, supporting 15 learners
  • Awarded “Innovation in Patient Care” for digital documentation initiative at Leeds General Infirmary

david-tekle

Cover Letter for David Tekle

David Tekle

[Contact Details]

[Date]

Application for Junior Infrastructure Engineer - CloudScale UK

Dear Hiring Manager,

I am writing to apply for the Junior Infrastructure Engineer position at CloudScale UK. My background in software engineering, combined with my experience in technology education and system development, positions me as a strong candidate for this role.

Through my training at CodeYourFuture and personal projects, I have developed foundational skills in cloud technologies and system infrastructure. My experience includes working with Linux systems, developing web applications, and understanding networking fundamentalsβ€”key competencies aligned with your job requirements.

While my current expertise is still developing, I bring a strong commitment to learning, problem-solving, and technical innovation. My personal projects demonstrate my ability to design and implement complex technical solutions, and my background in education technology has instilled a methodical approach to system design and maintenance.

I am particularly excited about CloudScale UK’s mission of helping businesses transition to cloud infrastructure. My passion for making technology accessible and my technical curiosity make me eager to contribute to your team’s goals.

I look forward to the opportunity to discuss how my skills and potential can support CloudScale UK’s continued growth.

Yours sincerely,
David Tekle


CV David Tekle

David Tekle

+44 7700 000000
Email: david.tekle@email.com
Location: Leeds, UK

Professional Summary

Innovative software engineer with a strong background in education technology and digital accessibility. Combining technical expertise with a passion for creating inclusive, impactful software solutions that empower learners across diverse communities.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developing accessible software solutions with a focus on engineering fundamentals
  • Building comprehensive technical skills across multiple technologies
  • Emphasizing inclusive design and user-centric development approaches

Community Learning Coordinator

Leeds Digital Skills Initiative (January 2021 - August 2023)

  • Led digital skills workshops for community learners
  • Created interactive learning materials utilized by over 200 participants
  • Developed sophisticated student progress tracking system
  • Implemented comprehensive feedback collection mechanism
  • Demonstrated exceptional program management and digital skills training capabilities

Notable Personal Projects

LearningTrack (Open-Source Learning Management System)

  • Implemented screen-reader optimized platform
  • Deployed in 5 community centers
  • Supports multiple languages
  • Developed offline-first functionality

MathMentor (Mobile Learning Application)

  • Created mobile app supporting children’s mathematics learning
  • Achieved 500+ active users
  • Developed curriculum-aligned content
  • Implemented multi-language support

Community Study Hub

  • Built platform connecting learners with study resources
  • Supported 300+ registered users
  • Facilitated 20+ active study groups
  • Integrated resource sharing and event scheduling features

Technical Skills

Programming Languages & Frameworks

  • Frontend: React, React Native
  • Backend: Node.js, Express
  • Accessibility: WCAG Standards

Database Technologies

  • MongoDB
  • SQLite

Tools & Technologies

  • Git
  • Figma
  • NVDA Accessibility Testing
  • Continuous Integration Technologies

Certifications & Professional Development

  • Digital Accessibility Certification
  • Open Source Education Contributor

Education

CodeYourFuture

  • Software Engineering Program (2023 - 2024)

Language Skills

  • English (Professional Working)
  • Tigrinya (Native Speaker)
  • Amharic (Professional Working)

Professional Achievements

  • Keynote Speaker, Leeds Digital Festival 2023
  • Accessibility Innovation Award Winner
  • Supported 1000+ Learners Through Educational Technologies

lee-thompson

Cover Letter Lee Thompson

Cover Letter

Dear Hiring Manager,

I am writing to express my keen interest in the Junior Infrastructure Engineer position at CloudScale UK. My background combines practical infrastructure management from the construction industry with emerging expertise in cloud technologies and automation, making me well-suited for this role.

Your requirement for cloud platform knowledge aligns perfectly with my AWS Cloud Practitioner certification and hands-on experience managing AWS services through Terraform. The position’s focus on system monitoring resonates with my recent work implementing Prometheus and Grafana solutions at CodeYourFuture, where I helped achieve a 40% reduction in system downtime.

My twelve years in construction have given me a unique perspective on infrastructure management. The skills I developed managing complex physical infrastructure projects transfer remarkably well to cloud infrastructure: attention to detail, systematic problem-solving, and the ability to coordinate multiple interconnected systems while maintaining high safety and reliability standards.

I am particularly drawn to CloudScale UK’s emphasis on professional development. Having already obtained my AWS Cloud Practitioner certification, I am eager to pursue advanced AWS certifications and continue developing my infrastructure engineering expertise.

I would welcome the opportunity to discuss how my combination of practical infrastructure experience and cloud technology skills could benefit your team.

Kind regards,
Lee Thompson


CV Lee Thompson

CV

Lee Thompson
+44 7700 700000
Email: lee.thompson@email.com
LinkedIn: flinkedin.com/in/leethompson
Location: Leeds, UK

Personal Statement

Infrastructure-focused software engineer with extensive project management experience gained through 12 years in construction supervision. Combines practical problem-solving abilities with emerging technical expertise in cloud infrastructure and automation. Currently developing infrastructure management solutions through CodeYourFuture’s engineering programme while maintaining active AWS Cloud Practitioner certification.

Work History

Trainee Software Engineer

October 2023 - Present
CodeYourFuture

  • Architected monitoring solution using Prometheus and Grafana, reducing system downtime by 40%
  • Developed automated infrastructure deployment scripts with Terraform managing 15+ AWS services
  • Created Python-based automation tools streamlining deployment processes for 3 client projects
  • Implemented backend services using FastAPI and PostgreSQL supporting 1000+ concurrent users
  • Maintained 99.9% uptime for cloud infrastructure across multiple development environments

Site Supervisor

June 2019 - September 2023
BuildRight Construction

  • Managed Β£2M construction projects while implementing digital tracking systems
  • Developed automated safety compliance monitoring system reducing incident rates by 35%
  • Coordinated digital integration with council planning systems for 12 major projects
  • Led implementation of cloud-based project management tools for team of 25
  • Achieved 15% cost reduction through improved resource allocation systems

Construction Worker

March 2011 - May 2019
Various Companies

  • Implemented digital measurement systems improving accuracy by 25%
  • Utilised CAD systems for project planning and documentation
  • Developed systematic approach to infrastructure problem-solving

Education

CodeYourFuture

2024 - 2025

  • Software Engineering Programme
  • Focus: Infrastructure Engineering and Cloud Computing

Leeds City College

2016 - 2018

  • Level 3 Diploma in Construction and Built Environment
  • Distinction grade achieved while working full-time

Skills

  • Programming: Python, Bash scripting
  • Cloud Platforms: AWS (EC2, S3, RDS, Lambda)
  • Infrastructure: Terraform, Docker
  • Monitoring: Prometheus, Grafana
  • Operating Systems: Linux (Ubuntu, CentOS)
  • Networking: CompTIA Network+ certified
  • Project Management: Agile methodologies

Certifications

  • AWS Cloud Practitioner
  • CompTIA Network+
  • CSCS Gold Card

Other Key Achievements

  • Developed open-source infrastructure monitoring tool with 50+ GitHub stars
  • Presented “Infrastructure as Code Best Practices” at Leeds DevOps meetup
  • Contributed to AWS Community Builder programme documentation

maryam-al-fadhli

Cover Letter Maryam Al-Fadhli

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Junior Infrastructure Engineer position at CloudScale UK. While my background is in programme management and community engagement, I believe my extensive experience in implementing data protection systems and managing technical infrastructure for community organisations makes me a strong candidate for this role.

In my current role at CodeYourFuture, I have developed and maintained data collection frameworks that serve over 20 partner organisations. This work has given me practical experience in system monitoring, backup procedures, and security protocol implementationβ€”all key requirements for your position. I have also gained valuable experience in Linux systems through managing our organisation’s digital infrastructure.

My programme management background has equipped me with strong problem-solving abilities and exceptional attention to detail, skills that I understand are crucial for infrastructure engineering. While I may not have traditional software engineering experience, I bring a unique perspective on system security and data protection, having implemented GDPR-compliant systems across multiple organisations.

I am particularly drawn to CloudScale UK’s emphasis on professional development and certification support. I am committed to expanding my technical knowledge and would be eager to pursue AWS certification to enhance my contribution to your team.

Thank you for considering my application. I look forward to discussing how my experience in system implementation and data protection could benefit CloudScale UK.

Yours sincerely,
Maryam Al-Fadhli


CV Maryam Al-Fadhli

CV

Maryam Al-Fadhli
+44 7700 800000
Email: maryam.alfadhli@email.com
LinkedIn: flinkedin.com/in/maryamalfadhli
Location: Leeds, UK

Personal Statement

Programme management professional with extensive experience in community engagement and data protection. Track record of implementing ethical data collection frameworks and building robust community partnerships. Currently seeking transition into infrastructure engineering to apply expertise in data protection and system implementation at scale.

Work History

Programme Manager - Outreach

September 2023 - Present
CodeYourFuture

  • Established data collection framework serving 20+ partner organisations
  • Implemented GDPR-compliant consent processes affecting 500+ programme participants
  • Developed automated reporting system reducing manual processing time by 70%
  • Created centralised dashboard for tracking partner engagement metrics

Community Engagement Coordinator

March 2021 - August 2023
Leeds Refugee Council

  • Managed digital inclusion programme database tracking 200+ participant journeys
  • Coordinated implementation of new case management system across 15 partner organisations
  • Developed data protection protocols for sensitive participant information
  • Automated monthly reporting processes saving 15 hours of staff time per month

Volunteer Coordinator

January 2019 - February 2021
West Yorkshire Refugee Support

  • Built volunteer management database system tracking 30+ active volunteers
  • Implemented digital sign-in system reducing administrative overhead by 40%
  • Created automated volunteer scheduling system improving resource allocation

Education

University of Leeds

2017 - 2018

  • MSc International Development
  • Dissertation: “Digital Inclusion in Refugee Communities”

University of Manchester

2014 - 2017

  • BA (Hons) Social Policy
  • First Class Honours

Skills

  • Database Management: Microsoft SQL Server, Excel
  • Project Management: Asana, Trello, Microsoft Project
  • Documentation: Confluence, SharePoint
  • Languages: English (Fluent), Arabic (Native), French (Professional)

Certifications

  • PRINCE2 Practitioner
  • GDPR Practitioner Certificate
  • Digital Project Management (PMI)

Other Key Achievements

  • Led implementation of GDPR-compliant data management system for network of 15 community organisations
  • Speaker at Leeds Digital Festival 2023 on “Ethical Data Collection in Community Programming”
  • Volunteer technology mentor at Leeds Central Library Digital Skills workshops

🎨 Convergent Systems

Junior Frontend Developer

Company: Convergent Systems, London
Salary: Β£30,000 - Β£35,000
Contract: Permanent, Full-time

About Us:

Convergent Systems builds intuitive financial software for investment firms. We’re seeking a creative junior frontend developer to help build elegant, user-friendly interfaces.

Key Responsibilities:

  • Develop responsive user interfaces using React
  • Collaborate with UX designers to implement designs
  • Integrate frontend with RESTful APIs
  • Perform cross-browser testing and debugging
  • Contribute to technical documentation

Requirements:

  • Strong HTML, CSS, and JavaScript skills
  • Experience with React or similar framework
  • Understanding of responsive design principles
  • Basic knowledge of version control with Git
  • Good eye for design and attention to detail

Nice to Have:

  • Experience with TypeScript
  • Knowledge of state management (Redux, Context API)
  • Understanding of accessibility standards
  • Experience with UI component libraries

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working model (2 days office/3 days remote)
  • Modern office in Shoreditch
  • Learning and development budget
  • Regular team social events
  • Free lunch on office days

πŸ–₯️ Corporate Systems Ltd 6 applied

Desktop Support Engineer

Company: Corporate Systems Ltd, Manchester
Salary: Β£33,500 - Β£38,000 DOE
Contract: Permanent, Full-time

About Us:

Corporate Systems Ltd provides IT support to medium-sized law firms. Our desktop support team ensures 2000+ users across 15 locations can work effectively. We’re looking for desktop support engineers to join our team of 20 support staff.

Key Responsibilities:

  • Provide desk-side and remote support
  • Build and deploy Windows workstations
  • Support MS Office and legal software
  • Manage user accounts in Active Directory
  • Handle hardware replacements
  • Configure laptops and mobile devices
  • Support VPN and remote access
  • Maintain software updates
  • Document technical procedures
  • Train users on new systems

Requirements:

  • 1+ years IT support experience
  • Strong Windows desktop knowledge
  • Active Directory understanding
  • Hardware troubleshooting skills
  • Good customer service manner
  • Driver’s license for site visits

Nice to Have:

  • MCSA certification
  • Experience with legal software
  • Mobile device management knowledge
  • Basic PowerShell skills
  • Remote support tool experience

Benefits:

  • 28 days holiday + bank holidays
  • Company van for site visits
  • Certification support
  • 8% Pension scheme
  • Central Manchester parking allowance
  • On-call allowance

πŸ“¨ Review Applications to this Role

clara-kebedom

Clara Kebedom Cover Letter

Clara Kebedom

+440000000000
Email: clara.kebedom@email.com
Github: https://www.github.com/clarakebedom
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in quality control and developing technical skills, I believe I can bring a methodical and detail-oriented approach to your desktop support team.

My experience as a Quality Control Specialist at Manchester Manufacturing Ltd has equipped me with several skills directly transferable to IT support:

  • Systematic Troubleshooting: Methodical approach to identifying and resolving technical issues
  • Documentation: Creating clear, comprehensive procedures and specifications
  • Quality Assurance: Ensuring systems and processes meet defined standards
  • Cross-department Communication: Serving as liaison between technical and non-technical teams
  • Training: Developing effective materials for technical processes

The manufacturing environment taught me the importance of precision, consistency, and thorough documentationβ€”qualities equally valuable in IT support. My quality control background has instilled a proactive approach to identifying potential issues before they impact users, which would be beneficial when maintaining systems for legal professionals who rely on technology for their daily work.

My current training with CodeYourFuture has supplemented this foundation with specific IT support knowledge including:

  • Windows workstation configuration and deployment
  • Active Directory user and group management
  • Remote access setup and VPN configuration
  • Hardware diagnostics and troubleshooting
  • Technical documentation best practices

As a Manchester resident, I am very familiar with the local area and can easily reach your office and client locations. I have a clean driving license and am comfortable with site visits to support users across multiple locations.

What particularly attracts me to Corporate Systems Ltd is your focus on providing IT support to legal firms, where precision and attention to detail are essential. I understand that legal professionals require reliable systems and prompt, effective support to maintain their productivity. My quality-focused background would be valuable in ensuring consistent, reliable technology services for your clients.

The professional development benefits offered, particularly certification support, align with my commitment to continuous improvement. I am especially interested in pursuing Microsoft certifications to enhance my technical capabilities in supporting your Windows-based environment.

I would welcome the opportunity to discuss how my unique background and technical skills could benefit your desktop support team.

Thank you for considering my application.

Sincerely,

Clara Kebedom


Clara Kebedom CV

Clara Kebedom

+440000000000
Email: clara.kebedom@email.com
Github: https://www.github.com/clarakebedom
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Location: Manchester, UK

Personal Statement

Detail-oriented IT professional with strong quality assurance background and technical expertise. Previous experience as Quality Control Specialist at Manchester Manufacturing Ltd, implementing systematic testing procedures and documentation. Over 2 years experience in quality control and technical systems; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply methodical approach and communication skills in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Developing test automation frameworks while building technical support skills
  • Configuring and maintaining Windows workstations for development environment
  • Implementing Active Directory structures and group policies in lab settings
  • Creating comprehensive documentation for system configurations and procedures
  • Supporting remote access solutions including VPN and remote desktop
  • Troubleshooting hardware and software issues systematically
  • Training peers on technical systems and applications

Quality Control Specialist

Manchester Manufacturing Ltd | June 2021 – August 2023

  • Led quality control processes for medical equipment manufacturing
  • Implemented systematic testing procedures and validation protocols
  • Documented complex compliance requirements and technical specifications
  • Reduced defect rate by 35% through improved quality control measures
  • Maintained technical documentation system for manufacturing processes
  • Served as liaison between production and engineering departments
  • Created training materials for quality control procedures
  • Troubleshot technical equipment and software applications
  • Implemented digital tracking system for quality metrics

Technical Projects

Windows Deployment Framework

CodeYourFuture collaborative project | 2023-Present

  • Developed standardized process for Windows workstation deployment
  • Created documentation for consistent system configuration
  • Implemented automated software installation procedures
  • Designed user profile management strategies
  • Tested deployment in various hardware environments

Documentation System Overhaul

Manchester Manufacturing Ltd | 2022-2023

  • Redesigned technical documentation system for manufacturing processes
  • Created standardized templates for procedure documentation
  • Implemented digital tracking for document revisions
  • Trained staff on documentation best practices
  • Reduced documentation inconsistencies by 60%

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.
  • Focus on technical support and quality assurance

Manchester Metropolitan University | 2018-2020

  • Quality Management Systems, Certificate
  • Focus on process documentation and technical standards

Technical Skills

  • Operating Systems: Windows 10/11, basic macOS and Linux
  • Hardware: PC troubleshooting, component replacement, peripheral configuration
  • Active Directory: User management, group policies, security settings
  • Software: Microsoft Office 365, Adobe Creative Suite, remote support tools
  • Networking: Basic TCP/IP, Wi-Fi troubleshooting, network printing
  • Remote Support: Remote Desktop, TeamViewer, VPN configuration
  • Testing: Software validation, test procedure development, quality assurance
  • Documentation: Technical procedures, system configurations, training materials

Additional Skills

  • Quality Focus: Meticulous attention to detail and systematic verification
  • Communication: Clear explanation of technical concepts to diverse audiences
  • Training: Experience creating effective technical training materials
  • Problem-solving: Methodical approach to issue identification and resolution
  • Customer Service: Patient and thorough support for users of varying abilities
  • Time Management: Efficient prioritization of tasks based on impact
  • Languages: English (Professional), Tigrinya (Native), Arabic (Conversational)

Certifications

  • ITIL Foundation
  • ISO 9001 Internal Auditor
  • Six Sigma Yellow Belt
  • Microsoft 365 Certified: Fundamentals
  • CompTIA A+ (In Progress)
  • Full UK Driving License (Clean)

Key Achievements

  • Developed quality control system that reduced manufacturing defects by 35%
  • Created technical documentation framework adopted company-wide
  • Implemented testing methodology that improved product reliability by 40%
  • Recognized for exceptional attention to detail in system validation
  • Successfully led critical quality assurance during major product launch

fatima-hussain

Fatima Hussain Cover Letter

Fatima Hussain

+440000000000
Email: fatima.hussain@email.com
Github: https://www.github.com/fatimahussain
LinkedIn: https://www.flinkedin.com/in/fatima-hussain
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in healthcare technology and developing IT support skills, I believe I can contribute effectively to your team supporting legal professionals across multiple locations.

My experience in healthcare has equipped me with several skills directly transferable to desktop support:

  • User Support: Assisting healthcare professionals with varying levels of technical proficiency
  • System Navigation: Guiding users through complex electronic health record systems
  • Technical Documentation: Creating clear guides for software applications
  • Problem-solving Under Pressure: Resolving technical issues in time-sensitive situations
  • Communication: Explaining technical concepts in accessible language

During my time at Manchester Royal Infirmary, I often served as the technical point person for my ward, helping colleagues troubleshoot issues with electronic health records and medical equipment. This unofficial IT support role taught me to balance technical problem-solving with empathetic user supportβ€”a skill combination that would be valuable when supporting legal professionals who need efficient technical assistance to maintain their productivity.

My current training with CodeYourFuture has formalized my technical knowledge in areas directly relevant to this position:

  • Windows workstation configuration and troubleshooting
  • Active Directory user management
  • Remote access setup and support
  • Hardware diagnostics and replacement
  • Technical documentation best practices

As a Manchester resident, I am very familiar with the local area and can easily travel to your office and client locations. I have a clean driving license and am comfortable with site visits to support users at different locations.

What particularly attracts me to Corporate Systems Ltd is your focus on supporting legal firms, which aligns with my interest in working in professional services environments where technical support has direct business impact. I appreciate that law firm users have specific software needs and time-sensitive requirements, and I believe my experience supporting healthcare professionals with similar constraints would transfer well to this context.

I am excited about the professional development benefits offered, particularly the certification support, as I am committed to continuing my technical education. The opportunity to join an established team of 20 support professionals would provide valuable mentorship as I develop my IT career.

I would welcome the opportunity to discuss how my background and developing technical skills could benefit your desktop support team.

Thank you for considering my application.

Sincerely,

Fatima Hussain


Fatima Hussain CV

Fatima Hussain

+440000000000
Email: fatima.hussain@email.com
Github: https://www.github.com/fatimahussain
LinkedIn: https://www.flinkedin.com/in/fatima-hussain
Location: Manchester, UK

Personal Statement

Customer-focused IT professional with healthcare background and strong technical skills. Previous experience as Senior Healthcare Assistant at Manchester Royal Infirmary, coordinating with multidisciplinary healthcare teams and maintaining electronic health records. Over 3 years experience in patient care and technical systems; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply technical skills and communication abilities in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Selected for intensive software engineering program after completing technical assessment
  • Providing peer technical support for hardware and software issues
  • Configuring and maintaining Windows workstations for training environment
  • Creating comprehensive documentation for technical procedures
  • Setting up and troubleshooting remote access solutions
  • Implementing Active Directory configurations in lab environment
  • Supporting mobile device management for program participants

Senior Healthcare Assistant

Manchester Royal Infirmary | March 2020 – August 2023

  • Provided direct patient care in acute medical ward with 30+ patients
  • Coordinated with multidisciplinary healthcare teams, developing strong communication skills
  • Used electronic health record systems daily, becoming proficient with healthcare software
  • Trained new staff on digital documentation systems and technical equipment
  • Served as technical point person for ward staff with IT issues
  • Created simplified guides for electronic health record navigation
  • Maintained medical equipment and coordinated with IT support for technical issues
  • Implemented improved workstation organization that increased efficiency

Registered Nurse

Lahore General Hospital | January 2015 – December 2019

  • Managed ward of 30+ patients and supervised junior nursing staff
  • Implemented new patient care protocols and documentation systems
  • Utilized hospital information systems for patient management
  • Served as technical liaison between nursing staff and IT department
  • Trained staff on new medical devices and electronic documentation

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.
  • Focus on technical support and system administration

Nursing College, Lahore | 2010-2014

  • Bachelor of Science in Nursing

Technical Skills

  • Operating Systems: Windows 10/11, basic macOS
  • Hardware Support: PC troubleshooting, component replacement, peripheral configuration
  • Software: Microsoft Office 365, healthcare applications, remote support tools
  • Active Directory: User management, group policies, basic administration
  • Remote Access: VPN configuration, remote desktop support, TeamViewer
  • Mobile Devices: iOS/Android configuration, MDM concepts, synchronization
  • Networking: Basic TCP/IP, Wi-Fi troubleshooting, network printing
  • Security: Account management, password policies, basic security concepts

Additional Skills

  • Customer Service: 8+ years experience working directly with patients and healthcare staff
  • Communication: Clear explanation of technical concepts to non-technical users
  • Problem-solving: Methodical approach to technical troubleshooting
  • Documentation: Creation of comprehensive technical procedures and guides
  • Training: Experience teaching technical concepts to diverse audiences
  • Languages: English (Professional), Urdu (Native)

Certifications

  • Microsoft 365 Certified: Fundamentals (MS-900)
  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Full UK Driving License (Clean)

Key Achievements

  • Created simplified electronic health record guide that reduced staff training time by 40%
  • Developed technical documentation system for ward equipment that improved troubleshooting
  • Successfully served as technical liaison during major hospital system upgrade
  • Recognized for exceptional patient communication skills in challenging situations
  • Maintained perfect attendance record during Covid-19 pandemic

haile-tekle

Haile Tekle Cover Letter

Haile Tekle

+440000000000
Email: haile.tekle@email.com
Github: https://www.github.com/hailetekle
LinkedIn: https://www.flinkedin.com/in/haile-tekle
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in mathematics education and technical support, I believe I can bring valuable analytical and communication skills to your team supporting legal professionals.

My experience as a Mathematics Teacher and Desktop Support Volunteer has equipped me with several skills directly transferable to professional IT support:

  • User Support: Providing patient, clear assistance to users with varying levels of technical proficiency
  • Systematic Problem-solving: Applying analytical thinking to identify and resolve complex issues
  • Technical Training: Developing and delivering effective instruction on software applications
  • Documentation: Creating clear guides and procedures for consistent system management
  • Hardware Troubleshooting: Diagnosing and resolving equipment issues efficiently

During my time as a Mathematics Teacher, I often served as the technical point person for my department, supporting colleagues with software applications, digital assessment systems, and hardware issues. This unofficial IT support role developed my ability to balance technical problem-solving with clear communicationβ€”a skill combination that would be valuable when supporting legal professionals who need both effective solutions and understandable explanations.

My volunteer work at Manchester Community Tech Hub has given me practical experience in Windows desktop support, including software deployment, user account management, and hardware maintenance. This hands-on experience, combined with my current training at CodeYourFuture, has built my technical knowledge in areas directly relevant to this position:

  • Windows workstation configuration and troubleshooting
  • Active Directory user and group management
  • Remote access setup and support
  • Hardware diagnostics and replacement
  • Mobile device configuration and management

As a Manchester resident, I am very familiar with the local area and can easily reach your office and client locations. I have a clean driving license and am comfortable with site visits to support users at different locations.

What particularly attracts me to Corporate Systems Ltd is your focus on supporting legal firms, which presents an opportunity to apply my skills in a professional environment where clear communication and reliable technical support are essential. I understand the importance of minimizing disruption to legal professionals’ work and would approach support with both technical precision and service efficiency.

The professional development benefits offered, particularly certification support, align with my commitment to continuous learning in the IT field. I am especially interested in pursuing Microsoft certifications to enhance my technical capabilities.

I would welcome the opportunity to discuss how my background and technical skills could benefit your desktop support team.

Thank you for considering my application.

Sincerely,

Haile Tekle


Haile Tekle CV

Haile Tekle

+440000000000
Email: haile.tekle@email.com
Github: https://www.github.com/hailetekle
LinkedIn: https://www.flinkedin.com/in/haile-tekle
Location: Manchester, UK

Personal Statement

Analytical and detail-oriented IT professional with strong background in mathematics education. Previous experience as Mathematics Teacher, developing curriculum materials and supporting diverse learners. Over 6 years experience in education and technical support; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply analytical skills and communication abilities in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Learning engineering principles while gaining practical IT support experience
  • Configuring and maintaining Windows workstations for training environment
  • Implementing Active Directory user management and group policies
  • Creating technical documentation for system configurations and procedures
  • Supporting remote access solutions including VPN and remote desktop
  • Troubleshooting hardware and software issues for program participants
  • Setting up and maintaining mobile devices for educational purposes

Desktop Support Volunteer

Manchester Community Tech Hub | January 2022 – Present

  • Providing technical support to community members in drop-in center
  • Configuring and maintaining Windows workstations for public use
  • Creating user documentation and support materials
  • Installing and troubleshooting software applications
  • Supporting hardware upgrades and maintenance
  • Training users on basic system usage and troubleshooting
  • Implementing and maintaining backup solutions

Mathematics Teacher

Secondary School Manchester | September 2016 – December 2022

  • Taught mathematics to students aged 14-18, developing strong analytical skills
  • Created structured curriculum materials and digital learning resources
  • Maintained computer lab for mathematics department
  • Served as technical support person for department staff
  • Implemented digital assessment systems and learning platforms
  • Trained colleagues on educational software and digital tools
  • Created technical documentation for department systems
  • Coordinated with IT department for system updates and maintenance

Adult Education Facilitator

Community Learning Centre | March 2015 – August 2016

  • Led adult numeracy classes and basic computer skills training
  • Developed accessible teaching materials for diverse learning styles
  • Maintained computer lab equipment and software
  • Provided technical support to staff and adult learners
  • Created user guides for common computer tasks
  • Implemented tracking system for learner progress

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.
  • Focus on technical support and system administration

Manchester Metropolitan University | 2015-2016

  • PGCE in Secondary Mathematics
  • Focus on educational technology and digital learning

University of Asmara | 2011-2015

  • Bachelor of Education (Mathematics)
  • First Class Honours

Technical Skills

  • Operating Systems: Windows 10/11, basic macOS and Linux
  • Hardware: PC troubleshooting, component replacement, peripheral configuration
  • Active Directory: User management, group policies, permission settings
  • Software: Microsoft Office 365, educational applications, remote support tools
  • Networking: Basic TCP/IP, Wi-Fi troubleshooting, network printing
  • Remote Support: Remote Desktop, TeamViewer, basic VPN configuration
  • Mobile Devices: iOS/Android configuration, app management, email setup
  • Documentation: Technical procedures, troubleshooting guides, user manuals

Additional Skills

  • Analytical Thinking: Mathematical approach to problem analysis and resolution
  • Communication: Clear explanation of technical concepts to non-technical users
  • Training: Experience teaching technical skills to diverse audiences
  • Problem-solving: Systematic approach to troubleshooting and resolution
  • Customer Service: Patient and supportive manner with users of varying abilities
  • Time Management: Efficient prioritization of support requests and tasks
  • Languages: English (Professional), Tigrinya (Native), Arabic (Professional)

Certifications

  • Microsoft 365 Certified: Fundamentals
  • Google Workspace Administrator
  • CompTIA A+ (In Progress)
  • Full UK Driving License (Clean)

Key Achievements

  • Created comprehensive technology guide for mathematics department that reduced support calls by 45%
  • Implemented digital assessment system that improved efficiency by 30%
  • Successfully supported transition to remote learning during Covid-19 pandemic
  • Developed technical training program for department staff adopted school-wide
  • Recognized for exceptional user support in community volunteer role

maria-petrova

Maria Petrova Cover Letter

Maria Petrova

+440000000000
Email: maria.petrova@email.com
Github: https://www.github.com/mariapetrova
LinkedIn: https://www.flinkedin.com/in/maria-petrova
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in laboratory information systems and scientific computing, I believe I can bring valuable analytical skills to your team supporting legal professionals.

My experience as a Laboratory Technician at Manchester Royal Infirmary has equipped me with several skills directly transferable to desktop support:

  • Technical Troubleshooting: Systematic diagnosis and resolution of equipment and software issues
  • User Training: Guiding professional staff through complex technical procedures
  • Documentation: Creating detailed standard operating procedures for technical systems
  • Quality Control: Ensuring system reliability and data integrity in critical environments
  • Vendor Coordination: Working with external providers for system maintenance and support

Working in healthcare and scientific environments has taught me the importance of precision, documentation, and reliability in technical systemsβ€”qualities equally important when supporting legal professionals whose work depends on consistent technology performance. My scientific background has developed my analytical thinking and methodical approach to problem-solving, allowing me to efficiently identify root causes and implement effective solutions.

My current training with CodeYourFuture has supplemented this foundation with specific IT support knowledge including:

  • Windows desktop configuration and troubleshooting
  • Active Directory user and group management
  • Remote access and VPN configuration
  • Hardware diagnostics and replacement procedures
  • Mobile device support and management

As a Manchester resident, I am very familiar with the local area and can easily reach your office and client locations. I have a clean driving license and am comfortable with site visits to support users across multiple locations.

What particularly attracts me to Corporate Systems Ltd is your focus on supporting legal firms, which presents interesting technical challenges in a professional environment where system reliability is critical. I understand that legal professionals have specific software requirements and time-sensitive needs, and I believe my experience in similarly demanding environments would transfer well to this context.

The professional development benefits offered, particularly certification support, align with my commitment to continuous learning. I am especially interested in pursuing Microsoft certifications to enhance my technical capabilities in supporting your Windows-based environment.

I would welcome the opportunity to discuss how my unique background and technical skills could benefit your desktop support team.

Thank you for considering my application.

Sincerely,

Maria Petrova


Maria Petrova CV

Maria Petrova

+440000000000
Email: maria.petrova@email.com
Github: https://www.github.com/mariapetrova
LinkedIn: https://www.flinkedin.com/in/maria-petrova
Location: Manchester, UK

Personal Statement

Analytical IT professional with research background and strong technical aptitude. Previous experience as Laboratory Technician at Manchester Royal Infirmary, maintaining laboratory information systems and training staff. Over 7 years experience in technical environments; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply scientific precision and technical skills in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Participating in intensive software engineering training program
  • Providing technical support to fellow program participants
  • Configuring and maintaining Windows workstations and software deployments
  • Creating detailed documentation for system configurations and processes
  • Implementing Active Directory configurations in lab environment
  • Supporting remote access solutions including VPN and remote desktop
  • Troubleshooting hardware and software issues systematically

Laboratory Technician

Manchester Royal Infirmary | April 2021 – August 2023

  • Performed routine clinical sample analysis while maintaining quality standards
  • Maintained laboratory information systems and electronic documentation
  • Trained new staff on technical equipment and software applications
  • Served as technical liaison between laboratory staff and IT department
  • Created standard operating procedures for equipment and software
  • Implemented quality control procedures for data validation
  • Troubleshot laboratory equipment and software issues
  • Coordinated with vendors for equipment maintenance and upgrades

Research Scientist

Kiev Institute of Molecular Biology | January 2016 – December 2020

  • Led research projects in molecular biology requiring precise technical procedures
  • Published 3 peer-reviewed papers with extensive data analysis components
  • Supervised graduate students in research methodology and technical procedures
  • Developed data analysis protocols using specialized software
  • Maintained research databases and implemented version control procedures
  • Coordinated with IT department for research computing requirements
  • Created technical documentation for laboratory procedures and equipment

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.
  • Focus on technical support and system administration

Kiev National University | 2012-2016

  • Ph.D. in Molecular Biology
  • Focus on research methodologies and data analysis

Kiev National University | 2010-2012

  • Master’s in Biochemistry
  • First Class Honours

Technical Skills

  • Operating Systems: Windows 10/11, basic macOS and Linux
  • Hardware: PC assembly/disassembly, component troubleshooting, peripheral configuration
  • Active Directory: User management, group policies, basic administration
  • Software: Microsoft Office 365, scientific applications, remote support tools
  • Networking: Basic TCP/IP, VPN configuration, network troubleshooting
  • Documentation: Technical procedures, system configurations, troubleshooting guides
  • Mobile Devices: Basic iOS/Android support, email configuration, security policies
  • Remote Support: TeamViewer, Remote Desktop, basic VPN configuration

Additional Skills

  • Analytical Thinking: Scientific approach to problem analysis and resolution
  • Attention to Detail: Meticulous system configuration and documentation
  • Communication: Clear explanation of technical concepts to diverse audiences
  • Training: Experience teaching technical procedures to professional staff
  • Problem-solving: Systematic approach to troubleshooting using scientific method
  • Time Management: Efficient prioritization of technical tasks and requests
  • Languages: English (Professional), Ukrainian (Native), Russian (Native)

Certifications

  • Microsoft 365 Certified: Fundamentals
  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Full UK Driving License (Clean)

Key Achievements

  • Created comprehensive documentation system for laboratory equipment that reduced downtime by 35%
  • Developed staff training program that improved technical proficiency scores by 40%
  • Successfully implemented new laboratory information system with minimal disruption
  • Recognized for exceptional troubleshooting skills during critical system failures
  • Maintained perfect data integrity during major system migration

rahel-solomon

Rahel Solomon Cover Letter

Rahel Solomon

+440000000000
Email: rahel.solomon@email.com
Github: https://www.github.com/rahelsolomon
LinkedIn: https://www.flinkedin.com/in/rahel-solomon
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in technical support and infrastructure management, I believe I can make an immediate contribution to your team supporting legal professionals across multiple locations.

During my time as a Technical Support Specialist at Manchester Data Services, I gained extensive experience directly relevant to this role:

  • Windows Environment Support: Maintaining and troubleshooting Windows desktops and servers across multiple client sites
  • Active Directory Management: Administering user accounts, group policies, and security settings in business environments
  • Remote Support: Providing efficient assistance via remote tools while maintaining clear communication
  • On-site Technical Assistance: Visiting client locations for hardware installation and complex issue resolution
  • User Training: Guiding non-technical users through new systems and applications

My experience supporting business clients has taught me the importance of balancing technical excellence with exceptional customer service. I understand that for professionals like lawyers, technology should be an enabler rather than a distraction, and support must be both timely and effective to minimize business impact.

My current training with CodeYourFuture has further enhanced my technical capabilities, particularly in areas such as:

  • Advanced Windows deployment and management
  • Infrastructure automation and monitoring
  • Technical documentation best practices
  • Security implementation in business environments

As a Manchester resident, I am very familiar with the local area and can easily reach your office and client locations throughout the region. I have a clean driving license and extensive experience with site visits to support users in different locations.

What particularly attracts me to Corporate Systems Ltd is your focus on providing IT support to law firms, where system reliability and data security are paramount. I understand the unique technical requirements of legal environments, including specialized software and strict confidentiality needs. My experience maintaining critical business systems would transfer well to supporting legal professionals who depend on reliable technology for their daily work.

The professional development benefits offered, particularly certification support, align with my commitment to continuous technical growth. I am especially interested in further expanding my Microsoft certifications to enhance my capabilities in your environment.

I would welcome the opportunity to discuss how my experience and technical skills could benefit your desktop support team and your legal clients.

Thank you for considering my application.

Sincerely,

Rahel Solomon


Rahel Solomon CV

Rahel Solomon

+440000000000
Email: rahel.solomon@email.com
Github: https://www.github.com/rahelsolomon
LinkedIn: https://www.flinkedin.com/in/rahel-solomon
Location: Manchester, UK

Personal Statement

Experienced infrastructure specialist with strong background in system reliability and technical support. Previous job as Technical Support Specialist at Manchester Data Services, managing server infrastructure for 2+ years. Over 2 years experience in system administration and technical support; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply technical skills in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Building and maintaining infrastructure for educational platforms
  • Implementing automated deployment pipelines for application testing
  • Configuring Windows workstations and software deployments
  • Supporting Active Directory implementations in lab environment
  • Creating detailed documentation of system architecture and procedures
  • Providing technical support to program participants
  • Implementing and configuring remote access solutions
  • Troubleshooting hardware and software issues systematically

Technical Support Specialist

Manchester Data Services | March 2021 – August 2023

  • Managed server infrastructure and provided technical support for business clients
  • Monitored system health across 200+ workstations and servers
  • Implemented automated alert system that reduced incident response time by 40%
  • Performed regular system maintenance including patching and updates
  • Created technical documentation for common procedures and troubleshooting
  • Supported Windows desktop environment for multiple clients
  • Managed Active Directory user accounts and group policies
  • Configured and maintained remote access solutions including VPN
  • Provided on-site support for hardware installations and replacements
  • Trained users on software applications and security best practices

Technical Projects

Deployment Pipeline Tool

Automated deployment system | 2023 - Present

  • Developed CI/CD pipeline using GitHub Actions and PowerShell
  • Implemented zero-downtime update procedures for critical services
  • Built monitoring dashboard for deployment health and metrics
  • Created comprehensive documentation for system operators

Windows Workstation Deployment Framework

Standardized configuration system | 2022 - Present

  • Developed automated Windows deployment using MDT/WDS
  • Created standardized image with security best practices
  • Implemented software package deployment procedures
  • Documented complete process for consistent implementation
  • Reduced deployment time by 60% through automation

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.
  • Focus on infrastructure and system administration

Manchester Metropolitan University | 2018-2020

  • Information Technology, HND
  • Focus on systems support and network administration

Technical Skills

  • Operating Systems: Windows 10/11, Windows Server 2016/2019, basic Linux
  • Active Directory: User management, group policies, security configuration
  • Hardware: PC assembly/disassembly, component troubleshooting, server maintenance
  • Software: Microsoft Office 365, business applications, remote support tools
  • Remote Access: VPN configuration, Remote Desktop, TeamViewer
  • Networking: TCP/IP, VLANs, DNS, DHCP, Wi-Fi troubleshooting
  • Mobile Devices: iOS/Android support, MDM concepts, email configuration
  • Documentation: Technical procedures, system configurations, knowledge base articles

Additional Skills

  • Problem-solving: Systematic approach to issue identification and resolution
  • Communication: Clear explanation of technical concepts to non-technical users
  • Customer Service: Professional and patient support for diverse clients
  • Time Management: Efficient prioritization of support requests
  • Training: Experience creating and delivering technical training
  • Project Implementation: Coordinating technical upgrades and deployments
  • Languages: English (Professional), Amharic (Native), Arabic (Conversational)

Certifications

  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • CompTIA A+
  • ITIL Foundation
  • AWS Solutions Architect Associate
  • Full UK Driving License (Clean)

Key Achievements

  • Achieved 99.9% uptime for critical client systems through proactive maintenance
  • Implemented infrastructure optimization that resulted in Β£10k+ annual cost savings
  • Created technical documentation system that reduced training time by 45%
  • Successfully managed migration of 150+ users to new system with minimal disruption
  • Recognized for exceptional customer service during major system outage

tenzin-wangmo

Tenzin Wangmo Cover Letter

Tenzin Wangmo

+440000000000
Email: tenzin.wangmo@email.com
Github: https://www.github.com/tenzinwangmo
LinkedIn: https://www.flinkedin.com/in/tenzin-wangmo
Manchester, UK

24 February 2025

Hiring Manager
Corporate Systems Ltd
Manchester

Re: Desktop Support Engineer Position

Dear Hiring Manager,

I am writing to apply for the Desktop Support Engineer position at Corporate Systems Ltd. With my background in operations management and technical systems, I believe I can bring a unique blend of business understanding and technical skills to your team supporting legal professionals.

While my experience comes from the restaurant industry rather than a traditional IT environment, I have effectively served as the primary technical support person for all our business systems, developing several skills directly relevant to desktop support:

  • Technical Troubleshooting: Diagnosing and resolving hardware and software issues in a time-sensitive business environment
  • System Management: Maintaining point-of-sale systems, digital ordering platforms, and business applications
  • User Support: Training and assisting staff with varying levels of technical proficiency
  • Documentation: Creating clear procedures for system operations and troubleshooting
  • Business Continuity: Ensuring critical systems remain operational during business hours

My role as Restaurant Manager required me to balance operational responsibilities with technical support, teaching me to provide efficient, practical solutions that minimize business disruptionβ€”a skill directly transferable to supporting legal professionals who need reliable technology to serve their clients.

My current training with CodeYourFuture has formalized my technical knowledge in areas specific to professional IT support:

  • Windows workstation configuration and deployment
  • Active Directory user and group management
  • Remote access setup and troubleshooting
  • Hardware diagnostics and maintenance
  • Technical documentation best practices

As a Manchester resident, I am very familiar with the local area and can easily reach your office and client locations. I have a clean driving license and am comfortable with site visits to support users across multiple locations.

What particularly attracts me to Corporate Systems Ltd is your focus on providing IT support to law firms, which presents an opportunity to apply my technical skills in a professional environment where system reliability directly impacts business operations. I understand that legal professionals require prompt, effective support, and my experience maintaining business-critical systems has taught me to prioritize issues based on operational impact.

The professional development benefits offered, particularly certification support, align with my commitment to formalizing my technical knowledge. I am especially interested in pursuing Microsoft certifications to enhance my capabilities in your Windows-based environment.

I would welcome the opportunity to discuss how my unique background and technical skills could benefit your desktop support team.

Thank you for considering my application.

Sincerely,

Tenzin Wangmo


Tenzin Wangmo CV

Tenzin Wangmo

+440000000000
Email: tenzin.wangmo@email.com
Github: https://www.github.com/tenzinwangmo
LinkedIn: https://www.flinkedin.com/in/tenzin-wangmo
Location: Manchester, UK

Personal Statement

Experienced technical professional with strong background in operations management and system efficiency. Previous job as Restaurant Manager at Himalayan Kitchen, creating Python scripts for inventory tracking and implementing digital ordering system. Over 6 years experience in operations management and technical systems; now seeking Desktop Support Engineer role at Corporate Systems Ltd to apply technical skills in a professional IT environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Developing infrastructure automation tools using Python and PowerShell
  • Implementing monitoring solutions with Prometheus and Grafana
  • Managing cloud resources using AWS and Terraform
  • Configuring and maintaining Windows workstations for development environment
  • Supporting Active Directory implementations and group policy management
  • Creating comprehensive technical documentation for system procedures
  • Providing technical support to fellow program participants
  • Implementing remote access solutions and troubleshooting connectivity issues

Restaurant Manager

Himalayan Kitchen | April 2017 – August 2023

  • Managed family-owned restaurant operations serving 200+ daily customers
  • Created Python scripts for inventory tracking and sales analysis
  • Implemented digital ordering system that increased efficiency by 30%
  • Supervised team of 15 staff members, providing technical training and support
  • Maintained point-of-sale systems and troubleshot hardware issues
  • Configured and managed remote access for business systems
  • Implemented backup procedures for critical business data
  • Trained staff on software applications and digital systems
  • Served as primary technical support for all restaurant systems
  • Coordinated with vendors for system upgrades and maintenance

Server/Shift Supervisor

Various Restaurants | June 2014 – March 2017

  • Used point-of-sale systems and digital ordering platforms
  • Trained staff on technical systems and procedures
  • Managed evening shift operations and customer service
  • Troubleshot basic system issues during busy service periods
  • Implemented process improvements that increased efficiency
  • Maintained detailed documentation for shift procedures

Technical Projects

Restaurant Management System

Custom business solution | 2020 - 2023

  • Developed inventory tracking system using Python and SQL
  • Created reporting dashboard for business metrics
  • Implemented backup and recovery procedures
  • Documented complete system for consistent operation
  • Trained staff on system usage and basic troubleshooting

Windows Deployment Framework

Standardized configuration system | 2023 - Present

  • Created automated Windows deployment procedures
  • Implemented software package management
  • Developed user profile configuration standards
  • Documented deployment process for consistent implementation
  • Tested in various hardware environments

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering Program
  • Focus on infrastructure automation and system administration

Self-directed IT Studies | 2020-2023

  • CompTIA certifications preparation
  • Microsoft technical courses
  • Python programming and automation

Technical Skills

  • Operating Systems: Windows 10/11, Windows Server basics, Linux fundamentals
  • Active Directory: User management, group policies, permission settings
  • Hardware: PC troubleshooting, component replacement, peripheral configuration
  • Software: Microsoft Office 365, business applications, remote support tools
  • Networking: Basic TCP/IP, Wi-Fi troubleshooting, remote access configuration
  • Programming: Python for automation, basic PowerShell, SQL fundamentals
  • Mobile Devices: iOS/Android support, email configuration, application management
  • Documentation: Technical procedures, system configurations, training materials

Additional Skills

  • Operations Management: Resource allocation, workflow optimization, staff coordination
  • Problem-solving: Systematic approach to issue identification and resolution
  • Customer Service: Professional support for users of varying technical abilities
  • Training: Experience creating and delivering technical training for diverse audiences
  • Project Implementation: Coordinating system upgrades with minimal disruption
  • Communication: Clear explanation of technical concepts to non-technical users
  • Languages: English (Professional), Tibetan (Native), Hindi (Professional), Nepali (Conversational)

Certifications

  • CompTIA A+
  • Microsoft 365 Certified: Fundamentals
  • AWS Cloud Practitioner
  • ITIL Foundation (In Progress)
  • Full UK Driving License (Clean)

Key Achievements

  • Developed inventory system that reduced waste by 40% and improved profitability
  • Created technical documentation that reduced training time for new staff by 50%
  • Successfully implemented point-of-sale system upgrade with zero business disruption
  • Maintained critical business systems with 99.9% uptime during operational hours
  • Recognized for exceptional problem-solving during major system failure

πŸ’Ž CryptoWealthXtreme

Blockchain Developer / Marketing / Sales

Company: CryptoWealthXtreme, Remote (UK Based)
Salary: Base + MASSIVE Commission Structure
Contract: Independent Contractor

About Us:

Revolutionary blockchain startup about to DISRUPT the entire financial industry! Our proprietary technology will change EVERYTHING! NDA required before interview.

Key Responsibilities:

  • Develop blockchain applications (or sales or marketing)
  • Recruit new team members to our growing family
  • Explain our unique investment opportunity to clients
  • Create content for social media
  • Attend mandatory weekend motivational seminars

Requirements:

  • Self-starter with ENTREPRENEURIAL mindset
  • Comfortable working with AMBITIOUS targets
  • Must invest in our training program (Β£499 - refundable after 6 months)
  • No experience needed - we will train YOU
  • Must have 500+ social media connections

Benefits:

  • Work from ANYWHERE in the world
  • UNCAPPED commission structure
  • Build your OWN team underneath you
  • Company retreats for top performers
  • Early access to our token pre-sale

NOT A MLM!!! This is a LEGITIMATE ground-floor opportunity!!!

πŸ”’ Cyber Defence Partners

Junior Security Analyst

Company: Cyber Defence Partners, Edinburgh
Salary: Β£28,000 - Β£35,000
Contract: Permanent, Full-time

About Us:

Cyber Defence Partners provides cybersecurity services to organizations across various sectors. We’re looking for junior security analysts to join our growing SOC team.

Key Responsibilities:

  • Monitor security alerts and events
  • Perform initial triage of security incidents
  • Conduct vulnerability assessments
  • Document findings and remediation recommendations
  • Support security awareness initiatives

Requirements:

  • Degree in cybersecurity, computer science or related field
  • Understanding of fundamental security concepts
  • Knowledge of common security tools
  • Analytical mindset and problem-solving skills
  • Willingness to learn and develop in cybersecurity

Nice to Have:

  • CompTIA Security+ or similar certification
  • Basic scripting skills (Python, PowerShell)
  • Experience with SIEM platforms
  • Knowledge of network security concepts

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working arrangements
  • Comprehensive training program
  • Certification support
  • Modern office with excellent facilities
  • Regular team social events

🧹 DataClean Solutions 3 applied

Junior Data Quality Analyst

Company: DataClean Solutions, Manchester
Salary: Β£28,000 - Β£33,000 DOE
Contract: Fixed-term, Full-time

About Us:

DataClean Solutions helps businesses improve their data quality. Our team works with client databases to clean, standardize, and enhance data quality. This role is perfect for someone detail-oriented who wants to learn data management.

Key Responsibilities:

  • Run data quality checks
  • Clean and standardize data
  • Merge and deduplicate records
  • Update address information
  • Validate data formats
  • Document data issues
  • Create data quality reports
  • Help maintain data standards
  • Support data migrations
  • Assist with data mapping

Requirements:

  • Strong attention to detail
  • Spreadsheet skills
  • Basic SQL knowledge
  • Analytical mindset
  • Problem-solving ability
  • Good written English

Nice to Have:

  • Experience with data cleaning tools
  • Python or R basics
  • Database experience
  • ETL knowledge
  • Statistics background

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours

πŸ“¨ Review Applications to this Role

clara-kebedom

Clara Kebedom Cover Letter

Clara Kebedom

+440000000000
Email: clara.kebedom@email.com
Github: https://www.github.com/clarakebedom
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Manchester, UK

24 February 2025

Hiring Manager
DataClean Solutions
Manchester

Re: Junior Data Quality Analyst Position

Dear Hiring Manager,

I am writing to apply for the Junior Data Quality Analyst position at DataClean Solutions. With my background in quality control and validation processes, I am excited about the opportunity to bring my analytical skills to a company focused on improving data quality for businesses.

During my time as a Quality Control Specialist at Manchester Manufacturing Ltd, I developed a deep understanding of the importance of data integrity and validation in critical environments. Working with medical equipment manufacturing taught me that accurate, consistent data is not just an operational concernβ€”it can have significant real-world impacts. This experience has given me valuable skills directly applicable to data quality analysis:

  • Data Validation: Creating and implementing systematic verification procedures to ensure data accuracy and consistency.
  • Pattern Recognition: Identifying anomalies and potential issues in complex datasets.
  • Root Cause Analysis: Tracing data problems to their source and implementing corrective measures.
  • Documentation: Developing clear, comprehensive documentation for processes and standards.
  • Quality Metrics: Establishing measurement frameworks to track and improve data quality over time.

My recent training with CodeYourFuture has complemented these skills with technical knowledge including:

  • Basic SQL for data querying and manipulation
  • JavaScript fundamentals for validation and automation
  • Version control and collaborative workflows using Git and GitHub
  • Data cleaning methodologies and best practices

I am particularly drawn to DataClean Solutions because your focus on helping businesses improve their data quality aligns perfectly with my professional interests. I understand the challenges organizations face with maintaining clean, standardized data and the significant impact that high-quality data can have on business decisions and operations.

Being based in Manchester, I am excited about the opportunity to contribute to a company in my community. I would welcome the opportunity to discuss how my background in quality control and data validation could benefit DataClean Solutions. Thank you for considering my application.

Sincerely,

Clara Kebedom


Clara Kebedom CV

Clara Kebedom

+440000000000
Email: clara.kebedom@email.com
Github: https://www.github.com/clarakebedom
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Location: Manchester, UK

Personal Statement

Detail-oriented quality assurance professional with strong focus on data validation and process improvement. Previous job as Quality Control Specialist at Manchester Manufacturing Ltd, implementing systematic testing procedures. Over 2 years experience in quality control and documentation; now seeking Junior Data Quality Analyst role at DataClean Solutions to apply analytical skills and attention to detail in a specialized data environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Developing test automation frameworks while building engineering foundations
  • Created data validation tools using JavaScript and SQL for community projects
  • Implemented accessibility testing frameworks ensuring data is properly structured
  • Developed comprehensive documentation for testing processes and quality standards
  • Built end-to-end test suites for data-intensive applications

Quality Control Specialist

Manchester Manufacturing Ltd | June 2021 – August 2023

  • Led quality control processes for medical equipment manufacturing
  • Implemented systematic testing procedures and validation protocols
  • Documented complex compliance requirements for regulatory standards
  • Reduced defect rate by 35% through improved quality control measures
  • Developed standardized processes for data collection and analysis
  • Created quality metrics dashboard for real-time monitoring
  • Conducted root cause analysis for quality issues and implemented corrective actions

Technical Skills

  • Data Management: Data validation, cleaning, standardization, deduplication
  • Quality Assurance: Process verification, root cause analysis, quality metrics
  • Software: Microsoft Excel (advanced functions, pivot tables, data validation), Google Sheets
  • Technical Tools: Basic SQL, JavaScript fundamentals, version control with Git
  • Testing: Test case development, regression testing, validation procedures
  • Analysis: Pattern recognition, anomaly detection, statistical analysis basics
  • Documentation: Technical writing, process documentation, standard operating procedures
  • Languages: English (Professional), Tigrinya (Native), Arabic (Conversational)

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.

Manchester Metropolitan University | 2018-2020

  • Quality Management Systems, Certificate

Certifications

  • SQL Fundamentals (Udemy)
  • Quality Management Systems ISO 9001
  • Six Sigma Yellow Belt
  • Data Analysis Essentials (LinkedIn Learning)

Project Experience

  • Developed automated data validation framework for manufacturing specifications
  • Created standardized data collection templates that improved accuracy by 40%
  • Built quality metrics dashboard using Excel and Power Query
  • Implemented data cleaning procedures for legacy manufacturing data
  • Documented comprehensive data quality standards and procedures

Key Achievements

  • Developed 50+ test validation procedures for critical manufacturing data
  • Reduced data entry errors by 45% through improved validation processes
  • Created comprehensive documentation system adopted across manufacturing floor
  • Identified and resolved critical data inconsistencies that prevented product defects

haile-tekle

Haile Tekle Cover Letter

Haile Tekle

+440000000000
Email: haile.tekle@email.com
Github: https://www.github.com/hailetekle
LinkedIn: https://www.flinkedin.com/in/haile-tekle
Manchester, UK

24 February 2025

Hiring Manager
DataClean Solutions
Manchester

Re: Junior Data Quality Analyst Position

Dear Hiring Manager,

I am writing to apply for the Junior Data Quality Analyst position at DataClean Solutions. With my background in mathematics education and analytical thinking, I believe I can bring valuable skills to your team focused on improving data quality for businesses.

My six years as a Mathematics Teacher developed my ability to approach problems methodically, identify patterns, and maintain meticulous attention to detailβ€”skills directly applicable to data quality analysis. While teaching might seem distant from data management, the core skills are remarkably similar:

  • Analytical Thinking: Breaking down complex problems into manageable components
  • Pattern Recognition: Identifying inconsistencies and anomalies in structured information
  • Systematic Approach: Applying consistent methodologies to produce reliable results
  • Clear Documentation: Creating understandable explanations of complex processes
  • Validation: Verifying accuracy and identifying errors in numerical data

In my teaching role, I developed and maintained extensive assessment databases for over 150 students, implementing validation procedures to ensure accuracy in grading and performance tracking. I created standardized data collection methods that significantly reduced errors and improved reporting consistency across the mathematics department.

Through my training at CodeYourFuture, I have built upon this foundation with technical skills including:

  • Basic SQL for data querying and manipulation
  • JavaScript fundamentals for validation and automation
  • Excel advanced functions for data analysis and cleaning
  • Principles of data normalization and standardization

I am particularly drawn to DataClean Solutions because your focus on helping businesses improve their data quality resonates with my interest in structured, accurate information systems. I understand the challenges organizations face with maintaining clean data and the significant impact that high-quality data can have on decision-making processes.

I am excited about the opportunity to transition my analytical and detail-oriented approach from education to data quality management. I believe my background offers a unique perspective that would be valuable to your team.

I would welcome the opportunity to discuss how my skills and experience could contribute to DataClean Solutions’ continued success. Thank you for considering my application.

Sincerely,

Haile Tekle


Haile Tekle CV

Haile Tekle

+440000000000
Email: haile.tekle@email.com
Github: https://www.github.com/hailetekle
LinkedIn: https://www.flinkedin.com/in/haile-tekle
Location: Manchester, UK

Personal Statement

Analytical and detail-oriented professional with strong background in mathematics education. Previous job as Mathematics Teacher at Secondary School Asmara, developing curriculum materials and supporting diverse learners. Over 6 years experience breaking down complex concepts and maintaining systematic approaches; now seeking Junior Data Quality Analyst role at DataClean Solutions to apply analytical skills in a data-focused environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Learning engineering principles while contributing educational perspective to collaborative projects
  • Developed data cleaning tools using JavaScript and basic SQL
  • Created spreadsheet solutions for automated data validation and standardization
  • Implemented systematic testing procedures for data integrity verification
  • Built documentation for data handling best practices and procedures

Mathematics Teacher

Secondary School Asmara | September 2016 – December 2022

  • Taught mathematics to students aged 14-18, developing strong analytical skills
  • Created structured curriculum materials focused on logical problem-solving
  • Designed and maintained comprehensive grading databases for 150+ students
  • Analyzed student performance data to identify trends and improvement opportunities
  • Developed systematic approaches to tracking and validating assessment results
  • Implemented data validation procedures for exam scoring and grade calculations

Adult Education Facilitator

Community Learning Centre | March 2015 – August 2016

  • Led adult numeracy classes and basic computer skills training
  • Developed data-driven assessment methods to track learning progress
  • Created accessible teaching materials for diverse learning styles
  • Maintained detailed student records and progress tracking systems
  • Implemented standardized data collection for program effectiveness evaluation

Technical Skills

  • Data Management: Data cleaning, validation, standardization, pattern recognition
  • Software: Microsoft Excel (advanced functions, data validation, conditional formatting), Google Sheets
  • Programming: Basic JavaScript, SQL fundamentals, introductory Python
  • Analysis: Statistical analysis, pattern identification, logical problem-solving
  • Documentation: Process documentation, procedure standardization, technical writing
  • Mathematics: Statistical methods, data modeling, analytical approaches
  • Languages: English (Professional), Tigrinya (Native), Arabic (Professional)

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.

University of Asmara | 2011-2015

  • Bachelor of Education (Mathematics)
  • First Class Honours

Certifications

  • SQL Fundamentals (Udemy)
  • Data Analysis with Excel (LinkedIn Learning)
  • Introduction to Python for Data Analysis (Coursera)

Project Experience

  • Developed automated grading system with built-in validation checks
  • Created data cleaning tools for educational assessment results
  • Built statistical analysis spreadsheets for performance tracking
  • Implemented standardized data collection forms with validation rules
  • Designed data visualization dashboards for student performance metrics

Key Achievements

  • Reduced grading errors by 40% through improved data validation procedures
  • Created standardized data collection system adopted by mathematics department
  • Developed analytical framework for identifying at-risk students based on performance patterns
  • Implemented data cleaning protocols that improved reporting accuracy by 35%

maria-petrova

Maria Petrova Cover Letter

Maria Petrova

+440000000000
Email: maria.petrova@email.com
Github: https://www.github.com/mariapetrova
LinkedIn: https://www.flinkedin.com/in/maria-petrova
Manchester, UK

24 February 2025

Hiring Manager
DataClean Solutions
Manchester

Re: Junior Data Quality Analyst Position

Dear Hiring Manager,

I am writing to apply for the Junior Data Quality Analyst position at DataClean Solutions. With my background in scientific research and laboratory data management, I believe I can bring valuable analytical skills to your team that helps businesses improve their data quality.

My career in scientific research has equipped me with a disciplined, methodical approach to data management and analysis. During my time as a Laboratory Technician at Manchester Royal Infirmary and previously as a Research Scientist at Kiev Institute of Molecular Biology, I developed a deep understanding of the importance of data integrity, validation, and quality assurance. The scientific method has taught me to:

  • Approach data with skepticism and rigorous validation procedures
  • Identify patterns, outliers, and inconsistencies in complex datasets
  • Apply standardized methodologies to ensure reproducible results
  • Document processes thoroughly and precisely
  • Communicate technical findings clearly to diverse audiences

These skills directly translate to the requirements of a Data Quality Analyst, where systematic approaches to data validation and cleaning are essential.

My specific experience relevant to this role includes:

  • Data Cleaning and Standardization: Developing protocols for normalizing data from different sources in laboratory settings
  • Validation Procedures: Creating and implementing quality control checks for clinical and research data
  • Deduplication: Identifying and resolving duplicate entries in research databases
  • Statistical Analysis: Applying statistical methods to verify data quality and identify anomalies
  • Documentation: Creating comprehensive documentation for data management procedures

Through my recent training at CodeYourFuture, I have supplemented my analytical background with technical skills including:

  • SQL for database querying and data manipulation
  • Python basics for data analysis and automation
  • Version control using Git and GitHub
  • Data visualization techniques for effective communication

I am particularly interested in joining DataClean Solutions because your focus on improving data quality for businesses represents an opportunity to apply my analytical skills in a new and impactful context. I understand the critical importance of clean, well-organized data for business decision-making and operations, and I’m excited about contributing to this important work.

I would welcome the opportunity to discuss how my background in scientific data analysis could benefit DataClean Solutions. Thank you for considering my application.

Sincerely,

Maria Petrova


Maria Petrova CV

Maria Petrova

+440000000000
Email: maria.petrova@email.com
Github: https://www.github.com/mariapetrova
LinkedIn: https://www.flinkedin.com/in/maria-petrova
Location: Manchester, UK

Personal Statement

Analytical research scientist with strong background in data analysis and laboratory procedures. Previous experience as Laboratory Technician at Manchester Royal Infirmary and Research Scientist at Kiev Institute of Molecular Biology. Over 7 years experience in research methodology and data analysis; now seeking Junior Data Quality Analyst role at DataClean Solutions to apply scientific analytical approach to data quality management.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Participating in intensive software engineering training program
  • Developed data validation tools using JavaScript and SQL for community projects
  • Created automated analysis pipelines for processing complex datasets
  • Implemented data visualization components for presenting analytical results
  • Applied scientific methodology to software development and testing

Laboratory Technician

Manchester Royal Infirmary | April 2021 – August 2023

  • Performed routine clinical sample analysis, maintaining strict quality standards
  • Maintained detailed laboratory documentation and records
  • Managed laboratory databases and ensured data integrity
  • Trained new staff in laboratory procedures and data entry protocols
  • Implemented quality control procedures for analytical techniques
  • Validated and verified test results before reporting

Research Scientist

Kiev Institute of Molecular Biology | January 2016 – December 2020

  • Led research projects in molecular biology, analyzing complex biological datasets
  • Published 3 peer-reviewed papers with extensive data analysis components
  • Supervised graduate students in research methodology and data management
  • Developed data analysis protocols for experimental results
  • Maintained detailed laboratory notebooks and research databases
  • Performed statistical analysis of research findings

Technical Skills

  • Data Analysis: Statistical analysis, pattern recognition, anomaly detection
  • Software: Microsoft Excel (advanced formulas, pivot tables, statistical functions), SPSS, GraphPad Prism
  • Programming: Basic Python (Pandas, NumPy), SQL fundamentals, R for statistical analysis
  • Data Management: Data cleaning, validation, normalization, deduplication
  • Visualization: Data presentation, chart creation, scientific visualization
  • Quality Control: Experimental validation, quality assurance protocols, documentation
  • Languages: English (Professional), Ukrainian (Native), Russian (Native)

Education

CodeYourFuture, Manchester | 2023-2024

  • Software Engineering, Cert.

Kiev National University | 2012-2016

  • Ph.D. in Molecular Biology
  • Dissertation focus on statistical analysis of gene expression patterns

Kiev National University | 2010-2012

  • Master’s in Biochemistry
  • First Class Honours

Certifications

  • SQL Fundamentals (Udemy)
  • Data Analysis with Python (Coursera)
  • Good Laboratory Practice (GLP)
  • Statistical Methods for Research Scientists

Project Experience

  • Developed data cleaning protocols for clinical laboratory results
  • Created validation framework for experimental data in research setting
  • Built automated analysis pipeline for processing gene expression data
  • Implemented quality control checks for laboratory information systems
  • Designed statistical analysis procedures for research findings

πŸ“Š DataCrunch Analytics 1 applied

Junior Data Scientist

Company: DataCrunch Analytics, London
Salary: Β£24,000
Contract: Fixed-term 12 months

About Us:

Leading data science company seeking a junior with potential to grow.

Key Responsibilities:

  • Build complex ML models
  • Lead data preprocessing
  • Create visualizations
  • Manage intern team

Requirements:

  • PhD in Computer Science or Mathematics
  • 5+ years industry experience
  • Published research papers
  • Proficient in TensorFlow and PyTorch
  • Fluent in R, Python, and SQL

Benefits:

  • 20 days holiday + bank holidays
  • Performance bonus

πŸ“¨ Review Applications to this Role

olayinka-adeyemi

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

πŸ“Š DataFlow Analytics 4 applied

Data Engineer

Company: DataFlow Analytics, Birmingham
Salary: Β£35,000 - Β£45,000
Contract: Permanent, Full-time

About Us:

DataFlow Analytics specializes in big data solutions. We’re seeking a data engineer to help build and maintain our data pipelines.

Key Responsibilities:

  • Design and implement data pipelines
  • Maintain data warehousing solutions
  • Optimize data collection processes
  • Ensure data quality and integrity
  • Support data analysis needs

Requirements:

  • SQL proficiency
  • Understanding of ETL processes
  • Python or Java experience
  • Data modeling knowledge
  • Problem-solving abilities

Nice to Have:

  • Spark experience
  • Knowledge of Hadoop
  • Cloud platform experience
  • Data visualization skills

Benefits:

  • 26 days holiday + bank holidays
  • Remote work options
  • Professional certification support
  • Private healthcare
  • Stock options

πŸ“¨ Review Applications to this Role

ben-walker

Cover Letter Ben Walker

Dear Hiring Manager,

I am writing to express my interest in the Data Engineer position at DataFlow Analytics. Your focus on building robust data solutions aligns perfectly with my technical background and career aspirations.

During my time at CodeYourFuture and through my personal projects, I have developed a strong foundation in data management and processing. My experience maintaining a home lab environment has given me practical exposure to data pipeline development and system optimization. While managing multiple data streams and implementing automated solutions, I have gained valuable insights into the challenges of data engineering.

Your requirement for SQL proficiency and ETL process understanding matches my current skill set. I have actively worked with PostgreSQL databases and developed data processing scripts that demonstrate these capabilities. Although I am early in my data engineering journey, I am confident that my problem-solving abilities and technical foundation make me a strong candidate for this role.

I am particularly excited about the opportunity to work with big data solutions and contribute to maintaining data quality and integrity. Your commitment to professional development through certification support is especially appealing as I continue to expand my technical expertise.

I would welcome the opportunity to discuss how my technical background and enthusiasm for data engineering could benefit DataFlow Analytics.

Thank you for considering my application.

Yours sincerely,
Ben Walker


CV Ben Walker

Ben Walker

+44 7700 000000
Email: ben.walker@email.com
Location: Birmingham, UK
Github: github.com/benwalker
LinkedIn: flinkedin.com/in/benwalker

Personal Statement

Technical professional with foundational experience in data systems and infrastructure management. Demonstrated ability in server administration and system optimization through hands-on projects. Currently completing comprehensive software development training at CodeYourFuture, with particular focus on data management and processing. Seeking to transition into data engineering to apply strong analytical and problem-solving capabilities.

Work History

Technical Trainee

CodeYourFuture (October 2023 - Present)

  • Developed data processing scripts using Python and SQL, achieving 90% efficiency in test scenarios
  • Built and maintained PostgreSQL databases for three course projects, implementing proper indexing and optimization
  • Collaborated with team of 4 to create data pipeline prototype for local charity
  • Implemented logging and monitoring solutions for system performance tracking

Systems Administrator (Home Lab)

Personal Project (2020 - Present)

  • Designed and deployed data collection system processing 2GB daily from IoT devices
  • Maintained 99.9% uptime for personal server infrastructure handling multiple data streams
  • Optimized storage systems reducing data retrieval time by 40%
  • Implemented automated backup solutions for 5TB of structured and unstructured data

Technical Support Volunteer

Birmingham Central Library (2021 - Present)

  • Managed database of 1,000+ library users, ensuring data accuracy and integrity
  • Created automated reports using SQL queries, saving 4 hours weekly in manual processing
  • Developed documentation for data entry procedures, reducing errors by 25%

Education

CodeYourFuture, Birmingham

  • Software Development, Cert. (Expected 2024)
  • Focus on data processing and database management

Open University

  • Computing Modules, Foundation

Skills

  • SQL (PostgreSQL, MySQL)
  • Python
  • ETL processes
  • Linux system administration
  • Data modelling
  • Version control (Git)
  • Documentation
  • Problem-solving
  • Technical communication

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional Certificate
  • Microsoft Technology Associate: Networking Fundamentals

kwame-owusu

Cover Letter Kwame Owusu

Dear Hiring Manager,

I am writing regarding the IT Support position at DataFlow Analytics. With my background in digital systems management and current IT support training at CodeYourFuture, I am eager to contribute to your technical support team.

My experience at DPD has given me extensive practice in operating and troubleshooting digital devices and systems. I have trained numerous colleagues on technical procedures and maintained detailed documentation of digital processes. These skills directly align with the technical support requirements of your position.

At CodeYourFuture, I am developing comprehensive IT support capabilities through practical exercises and real-world simulations. My current training includes:

  • Help desk ticket management
  • Technical problem documentation
  • Remote support procedures
  • System administration basics

My proven ability to explain technical concepts to users of varying expertise levels would be valuable in providing effective IT support to your team. Additionally, my experience coordinating multiple digital platforms demonstrates my capability to handle complex technical environments.

I am particularly interested in DataFlow Analytics because of your focus on data-driven solutions. The opportunity to support users while continuing to develop my technical skills matches my career objectives perfectly.

I would welcome the opportunity to discuss how my technical abilities and customer service experience could benefit your IT support team.

Thank you for considering my application.

Best regards,
Kwame Owusu


CV Kwame Owusu

Kwame Owusu

+44 7700 000000
Email: kwame.owusu@email.com
Location: Birmingham, UK
LinkedIn: flinkedin.com/in/kwame-owusu

Personal Statement

Experienced digital systems user transitioning to IT support, with proven expertise in operating multiple technology platforms. Demonstrated success in troubleshooting mobile devices and maintaining digital tracking systems. Currently enhancing technical capabilities through CodeYourFuture’s IT Support programme. Strong track record of explaining technical processes to diverse user groups and maintaining high customer satisfaction ratings.

Work History

Trainee Service Desk Analyst

CodeYourFuture (November 2023 - Present)

  • Resolved 25+ simulated technical support tickets using industry-standard help desk software
  • Documented technical solutions for common user problems, creating 15 knowledge base articles
  • Collaborated with team of 6 to develop standard operating procedures for remote support
  • Achieved 95% score in technical fundamentals assessment

Digital Systems Specialist

DPD (May 2019 - Present)

  • Managed complex digital route optimisation system for 120+ daily deliveries
  • Trained 12 new employees on handheld device operations and troubleshooting
  • Maintained 99.8% delivery success rate using digital tracking systems
  • Created workflow documentation for digital platform usage, adopted by regional team

Technology Platform Coordinator

Deliveroo/UberEats (March 2017 - April 2019)

  • Operated multiple delivery applications simultaneously with 98% accuracy
  • Resolved technical integration issues between platforms independently
  • Achieved top 5% rating for digital system reliability
  • Provided feedback for application improvements, leading to interface updates

Education

CodeYourFuture, Birmingham

  • IT Support Programme (Expected completion 2024)
  • Focus: Technical support, system administration, user assistance

Skills

  • Technical Support Fundamentals
  • Help Desk Software
  • Digital Systems Administration
  • Technical Documentation
  • Problem Analysis
  • Customer Communication
  • Mobile Device Management
  • English (Professional)
  • Twi (Native)
  • Ga (Conversational)

Certifications

  • IT Fundamentals (In Progress)
  • Digital Systems Management
  • Health and Safety Level 2

leila-mahmoud

Cover Letter Leila Mahmoud

Dear Hiring Manager,

I am writing to apply for the Data Engineer position at DataFlow Analytics. My background in information management and current focus on database operations align with your requirements for maintaining data quality and integrity.

In my current role at Birmingham Community Alliance, I work with databases and support clear documentation processes. While my technical skills are developing, I bring strong experience in:

  • Managing sensitive data
  • Creating clear documentation
  • Supporting data collection processes
  • Ensuring information accuracy

At Gaza City Secondary School, I maintained digital records for over 500 students. This experience taught me the importance of data integrity and secure information management. I am now enhancing these skills through focused training in SQL and data protection procedures.

I understand this role requires advanced technical skills. I am committed to continuous learning and development in data engineering. Your professional certification support would help me build on my current database management experience.

I would appreciate the opportunity to discuss how my information management background could support your data quality objectives while I develop additional technical capabilities.

Thank you for considering my application.

Best regards,
Leila Mahmoud


CV Leila Mahmoud

Leila Mahmoud

+44 7700 000000
Email: leila.mahmoud@email.com
Location: Birmingham, UK
LinkedIn: flinkedin.com/in/leila-mahmoud

Personal Statement

Information management professional with experience in data protection and records administration. Current volunteer role focuses on database management and clear documentation processes. Strong background in maintaining confidential records and supporting clear communication across multiple languages. Seeking to develop career in data management.

Work History

Information Support Volunteer

Birmingham Community Alliance (October 2023 - Present)

  • Manage database of 200+ community participants using basic SQL queries
  • Create documentation in 3 languages (English, Arabic, Urdu)
  • Process sensitive data following GDPR requirements
  • Support data collection procedures with clear consent forms
  • Learn fundamental database operations through practical application

School Records Administrator

Gaza City Secondary School (August 2019 - May 2023)

  • Maintained accurate digital records for 500+ students
  • Processed confidential information using secure database systems
  • Generated monthly attendance reports using Excel
  • Coordinated information sharing between 15 teaching staff
  • Managed parent communications in multiple languages

Education

Birmingham Community Alliance

  • Data Protection and Management Training (2023)

Gaza Community College

  • Office Administration Certificate (2019)
  • Focus: Records Management, Digital Systems

Skills

  • Database Management (Basic SQL)
  • Data Protection Procedures
  • Excel (Intermediate)
  • Clear Documentation
  • Information Security
  • Multi-language Communication
    • English (Professional)
    • Arabic (Native)
    • Urdu (Basic)

Professional Development

  • GDPR Fundamentals Course (In Progress)
  • Digital Skills Certificate, Birmingham Library
  • Information Security Basics, Online Course

nasir-os

Cover Letter Nasir Os

Dear Hiring Manager,

I am applying for the Data Engineer position at DataFlow Analytics. My background in software development and system integration, combined with practical experience in data management, aligns well with your requirements.

At Premier Hotels, I led several data-focused projects including:

  • Database migration of 50,000+ customer records
  • Implementation of automated data validation processes
  • Development of SQL-based reporting systems
  • Integration of multiple operational databases

Through CodeYourFuture’s software engineering programme, I have strengthened my technical capabilities in:

  • SQL and database management
  • ETL process development
  • Data pipeline construction
  • Python programming

Your requirement for SQL proficiency and ETL experience matches my current skill set. I have practical experience in data modeling and pipeline development from both my hotel management system projects and recent software engineering training.

The opportunity to work with big data solutions at DataFlow Analytics would allow me to combine my system integration experience with my expanding software engineering skills. I am particularly interested in your focus on data quality and integrity, areas where I have demonstrated success in my previous roles.

I would welcome the opportunity to discuss how my technical background and practical experience could contribute to your data engineering team.

Yours sincerely,
Nasir Os


CV Nasir Os

Nasir Os

+44 7700 000000
Email: nasir.os@email.com
Location: Birmingham, UK
Github: github.com/nasiros
LinkedIn: flinkedin.com/in/nasirostech

Personal Statement

Technology professional with combined experience in software development and IT operations management. Strong foundation in JavaScript, React, and Node.js through CodeYourFuture training, complemented by practical experience implementing technical solutions in hospitality sector. Demonstrated success in digital transformation projects and system optimization. Now seeking to apply software engineering skills in a data-focused environment.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed data processing application using React and Node.js, processing 1000+ records
  • Created REST API with PostgreSQL database for hotel management system
  • Implemented automated testing achieving 85% code coverage
  • Collaborated in team of 5 using Git and Agile methodologies

IT Support Specialist

Premier Hotels Birmingham (January 2023 - Present)

  • Managed database migrations for 50,000+ customer records
  • Developed SQL queries for daily operational reports
  • Automated data validation processes reducing errors by 40%
  • Created technical documentation for 15 core systems

Operations Manager

Premier Hotels Birmingham (March 2018 - December 2022)

  • Led implementation of new property management system for 200+ rooms
  • Optimized data collection processes reducing manual entry by 60%
  • Managed integration between 5 operational systems
  • Trained 45 staff members on new technical systems

Education

CodeYourFuture, Birmingham

  • Software Engineering Programme (2023-2024)
  • Focus: Full-stack development, Data structures, Algorithms

Damascus University

  • Tourism Management, BSc

Skills

  • JavaScript, Python
  • React, Node.js
  • SQL, PostgreSQL
  • ETL processes
  • System integration
  • Data validation
  • Documentation
  • English
  • Arabic

Certifications

  • Google IT Support Professional
  • Microsoft Data Fundamentals (In Progress)
  • Agile Project Management

πŸ“Š DataFlow Solutions

Junior Business Analyst

Company: DataFlow Solutions, London
Salary: Β£28,000 - Β£32,000
Contract: Permanent, Full-time

About Us:

DataFlow Solutions provides data integration and analytics services to retail and financial services clients. We’re looking for a junior business analyst to join our client-facing team.

Key Responsibilities:

  • Gather and document business requirements
  • Create functional specifications for development teams
  • Support user acceptance testing
  • Develop process flow diagrams and user stories
  • Assist with data analysis and report creation

Requirements:

  • Bachelor’s degree in business, IT or related field
  • Basic SQL knowledge
  • Strong analytical thinking skills
  • Excellent communication abilities
  • Attention to detail

Nice to Have:

  • Knowledge of data visualization tools
  • Familiarity with agile methodologies
  • Experience with requirements management tools
  • Understanding of GDPR and data governance

Benefits:

  • 24 days holiday + bank holidays
  • Office in central London
  • Season ticket loan
  • Pension scheme with 5% employer contribution
  • Friday team lunches

πŸ“Š DataMetrics Ltd

Graduate Data Analyst

Company: DataMetrics Ltd, Sheffield
Salary: From Β£30,000
Contract: Permanent, Full-time

About Us:

DataMetrics Ltd works with retail and e-commerce clients to help them make better use of their data. We’re looking for graduates to join our analytics team. This role offers hands-on experience with real business data and the opportunity to learn from experienced analysts.

We have a structured graduate program that includes training in SQL, Python, and data visualization tools. You’ll work on real client projects from day one, with appropriate support and mentoring.

Key Responsibilities:

  • Clean and prepare data for analysis
  • Create regular reports and dashboards
  • Help identify trends and patterns in data
  • Assist with customer behavior analysis
  • Build and maintain Excel models
  • Learn SQL and Python for data analysis
  • Help create client presentations
  • Support A/B testing analysis
  • Contribute to team knowledge base
  • Learn data visualization best practices

Requirements:

  • Strong Excel skills
  • Basic understanding of statistics
  • Attention to detail
  • Good communication skills
  • Eager to learn new tools and techniques

Nice to Have:

  • Basic SQL knowledge
  • Experience with Python or R
  • Knowledge of Power BI or Tableau
  • Understanding of A/B testing
  • Experience with large datasets

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working after probation
  • Data analysis certification support
  • Health cash plan
  • Learning budget
  • Regular social events

πŸ’Ύ DataVault Systems 4 applied

Database Administrator

Company: DataVault Systems, Manchester
Salary: Β£35,000 - Β£42,000
Contract: Permanent, Full-time

About Us:

DataVault Systems specializes in enterprise-level database solutions. We’re seeking a database administrator to help maintain and optimize our clients’ database infrastructure.

Key Responsibilities:

  • Monitor database performance and availability
  • Implement backup and recovery procedures
  • Optimize database structures and queries
  • Manage user permissions and security
  • Troubleshoot database issues

Requirements:

  • Experience with SQL Server or PostgreSQL
  • Understanding of database security principles
  • Knowledge of backup and recovery processes
  • Basic scripting abilities
  • Strong analytical skills

Nice to Have:

  • Oracle certification
  • Experience with MongoDB
  • Knowledge of data warehousing
  • Performance tuning experience

Benefits:

  • 26 days holiday + bank holidays
  • Remote working options
  • Training budget
  • Private dental care
  • Gym membership

πŸ“¨ Review Applications to this Role

anna-petrova

Cover Letter Anna Petrova

Cover Letter

Dear Hiring Manager,

The Database Administrator position at DataVault Systems caught my attention as it combines my extensive experience in information governance with my growing expertise in database management.

In my current role at Manchester NHS Trust, I manage secure database access for over 200 healthcare professionals while ensuring strict compliance with data protection regulations. This experience has given me a deep understanding of database security principles and user permission management, key requirements for your position.

The technical aspects of this role align well with my recent focus on database administration and SQL. My background in healthcare records management has taught me the critical importance of maintaining data integrity and implementing robust backup procedures, skills that would transfer effectively to managing your enterprise-level database solutions.

The opportunity to expand my technical capabilities through your comprehensive training programme would be invaluable. I am eager to contribute my unique perspective on data protection and security to your team while developing advanced database administration skills.

Kind regards,
Anna Petrova


CV Anna Petrova

CV

Anna Petrova
+44 7700 400000
Email: anna.petrova@email.com
LinkedIn: flinkedin.com/in/annapetrova
Location: Manchester, UK

Personal Statement

Information governance specialist with extensive experience in healthcare data protection and records management. Combines deep knowledge of data protection principles with exceptional communication abilities across multiple languages. Currently enhancing database administration skills to strengthen data management capabilities while maintaining rigorous privacy standards.

Work History

Information Governance Support

November 2023 - Present
Manchester NHS Trust

  • Managed secure database access for 200+ healthcare professionals
  • Developed multi-language privacy documentation improving consent rates by 35%
  • Established data request tracking system processing 100+ monthly inquiries
  • Created standardized templates reducing documentation errors by 40%
  • Implemented new consent management protocols ensuring GDPR compliance

Medical Records Specialist

March 2018 - January 2023
Moscow Central Hospital

  • Administered patient database containing 50,000+ confidential records
  • Optimized data retrieval processes reducing access time by 50%
  • Implemented new records management system improving data accuracy by 25%
  • Coordinated data migration project affecting 30,000+ patient records
  • Maintained 100% compliance with data protection regulations

Education

Moscow State University

2014 - 2018

  • Healthcare Administration
  • Focus: Medical Records Management and Data Protection

Current Professional Development

2023 - Present

  • Database Administration Fundamentals
  • SQL Essentials
  • Information Security Management

Skills

  • Database Management: SQL basics, Records systems
  • Information Governance: GDPR, NHS Data Security
  • Documentation: Process mapping, Policy writing
  • Communication: Multi-language support, Technical writing
  • Languages: English (Professional), Russian (Native)

Certifications

  • UK Data Protection Essentials
  • NHS Information Governance
  • GDPR Practitioner (In Progress)

Other Key Achievements

  • Developed bilingual data protection guidelines adopted by three NHS departments
  • Created automated consent tracking system reducing processing time by 60%
  • Volunteer translator for patient information services

emmanuel-adebayo

Cover Letter Emmanuel Adebayo

Cover Letter

Dear Hiring Manager,

The Database Administrator position at DataVault Systems resonates strongly with my background in systematic operations management and my current focus on database administration through CodeYourFuture’s programme.

My experience managing complex inventory systems at DHL Supply Chain has equipped me with valuable skills in data integrity and system optimization. Having maintained 100% accuracy in digital stock management while processing thousands of daily transactions, I understand the crucial importance of reliable database operations.

I’ve gained hands-on experience with SQL and database management systems in my current training. My background in warehouse operations has instilled a rigorous approach to system maintenance and error prevention - skills that transfer directly to database administration.

I’d like to work for you.

Kind regards,
Emmanuel Adebayo


CV Emmanuel Adebayo

CV

Emmanuel Adebayo
+44 7700 300000
Email: emmanuel.adebayo@email.com
LinkedIn: flinkedin.com/in/emmanueladebayo
Location: Manchester, UK

Personal Statement

Experienced warehouse team leader combining systematic operational expertise with emerging database administration skills. Brings proven ability to maintain rigorous quality standards while managing complex systems and leading teams. Currently enhancing technical capabilities through focused database management training while maintaining excellent operational oversight.

Work History

Trainee Quality Assurance Engineer

October 2023 - Present
CodeYourFuture

  • Developed and maintained test databases with 99.9% accuracy rate
  • Implemented systematic data validation procedures reducing errors by 40%
  • Created comprehensive documentation for database testing protocols
  • Maintained detailed records of system performance metrics
  • Established quality control procedures for data integrity checks

Forklift Operator/Team Leader

March 2018 - Present
DHL Supply Chain

  • Managed inventory database tracking 10,000+ items with real-time updates
  • Implemented new data entry protocols reducing errors by 65%
  • Trained 20+ staff members on database-driven inventory systems
  • Maintained 100% accuracy in digital stock management
  • Developed automated reporting system for stock reconciliation

Warehouse Operative

June 2015 - February 2018
Sports Direct

  • Operated warehouse management system processing 500+ daily transactions
  • Achieved 99.8% accuracy rate in data entry operations
  • Maintained digital records for 5000+ inventory items
  • Implemented improved data validation procedures

Education

CodeYourFuture

2023 - 2024

  • Software Testing Programme
  • Focus: Database Administration and Quality Assurance

Manchester College

2016

  • Level 2 Warehouse Operations
  • Distinction

Skills

  • Database Systems: SQL basics, Inventory management
  • Quality Assurance: Data validation, System testing
  • Documentation: Process mapping, Test procedures
  • Leadership: Team management, Training delivery
  • Technical: Data entry, System navigation

Certifications

  • ISTQB Foundation Level (In Progress)
  • Advanced Warehouse Operations
  • Forklift Operation Licenses
  • Health & Safety Management

Other Key Achievements

  • Designed inventory tracking system adopted by three warehouse sections
  • Reduced data entry errors by 65% through improved validation procedures
  • Mentor for new system users in warehouse operations

mehmet-yilmaz

Cover Letter Mehmet Yilmaz

Cover Letter

Dear Hiring Manager,

The Database Administrator position at DataVault Systems represents an ideal opportunity to leverage my military communications background and emerging database expertise in a commercial environment.

My experience managing secure military communications systems has equipped me with exceptional skills in database security and access control. Having maintained classified databases with zero security breaches over six years, I understand the critical importance of robust security protocols and meticulous system management.

The technical requirements of this role align perfectly with my current work at CodeYourFuture, where I’ve gained valuable experience with enterprise database systems while maintaining rigorous security standards. My military background has instilled a disciplined approach to system maintenance and security - qualities essential for protecting sensitive enterprise data.

The comprehensive training opportunities at DataVault Systems would enable me to expand my commercial database expertise while contributing my unique security perspective to your team.

Kind regards,
Mehmet Yilmaz


CV Mehmet Yilmaz

CV

Mehmet Yilmaz
+44 7700 200000
Email: mehmet.yilmaz@email.com
LinkedIn: flinkedin.com/in/mehmetyilmaz
Location: Manchester, UK

Personal Statement

Communications systems specialist with extensive military experience in secure infrastructure management and data protection. Combines rigorous security protocols from military service with emerging expertise in database administration. Demonstrated success managing mission-critical systems while maintaining strict security standards and operational efficiency.

Work History

Trainee Software Engineer

October 2023 - Present
CodeYourFuture

  • Implemented secure database architecture serving classified information
  • Developed automated security protocols reducing vulnerability risks by 75%
  • Established comprehensive backup procedures with 99.999% reliability
  • Created security-focused documentation for database operations
  • Maintained zero security incidents across multiple system migrations

Communications Systems Specialist

August 2016 - June 2023
Turkish Armed Forces

  • Managed secure databases containing sensitive military communications
  • Implemented encryption protocols for classified data storage
  • Led team of 12 specialists maintaining critical data systems
  • Achieved zero security breaches across 6-year deployment
  • Developed security training programs for 100+ personnel

Communications Technician

September 2013 - July 2016
Turkish Armed Forces

  • Operated high-security communications databases
  • Maintained classified information systems with 100% compliance
  • Supported implementation of new security protocols
  • Conducted regular system integrity checks

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Database Security and Administration

Turkish Military Academy

2011 - 2013

  • Communications Systems Technology
  • Distinguished Graduate

Skills

  • Database Security: Encryption, Access control, Audit trails
  • Systems: Oracle, SQL Server, PostgreSQL
  • Security Tools: Key management, Vulnerability scanning
  • Infrastructure: AWS RDS, Azure SQL
  • Languages: English (Professional), Turkish (Native), German (Basic)

Certifications

  • AWS Security Specialty
  • CISSP
  • CompTIA Security+

Other Key Achievements

  • Developed security framework adopted by three military communications units
  • Created database encryption protocol reducing vulnerability exposure by 90%
  • Mentor for junior security specialists at CodeYourFuture

tenzin-wangmo

Cover Letter Tenzin Wangmo

Cover Letter

Dear Hiring Manager,

The Database Administrator position at DataVault Systems perfectly aligns with my background in operational systems management and my current focus on database administration through CodeYourFuture’s engineering programme.

Your requirement for strong analytical skills and database optimization experience matches my track record of implementing efficient database solutions. At Himalayan Kitchen, I developed a custom inventory management system that reduced waste by 30% while maintaining data integrity across multiple connected systems.

The technical requirements of this role complement my current work at CodeYourFuture, where I’ve gained hands-on experience with PostgreSQL optimization and automated backup procedures. My experience managing complex operational systems has given me a unique perspective on database administration, particularly in maintaining system reliability while optimizing performance.

DataVault Systems’ emphasis on professional development through your training budget resonates with my commitment to continuous learning. Having already obtained my AWS Cloud Practitioner certification, I am eager to expand my database administration expertise while contributing to your team’s success.

Kind regards,
Tenzin Wangmo


CV Tenzin Wangmo

CV

Tenzin Wangmo
+44 7700 700000
Email: tenzin.wangmo@email.com
LinkedIn: flinkedin.com/in/tenzinwangmo
Location: Manchester, UK

Personal Statement

Operations manager with proven experience in system optimization and process automation now specializing in database administration and infrastructure management. Combines extensive operational leadership with emerging technical expertise in data systems and cloud infrastructure. Successfully implemented custom database solutions that streamlined restaurant operations and inventory management.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Designed and implemented PostgreSQL database serving 1000+ daily transactions
  • Optimized query performance reducing response times by 45%
  • Developed automated backup system with 99.99% reliability
  • Created comprehensive database documentation and recovery procedures
  • Maintained data integrity across multiple system migrations

Restaurant Manager

April 2017 - August 2023
Himalayan Kitchen

  • Built custom inventory database tracking 500+ items with real-time updates
  • Implemented automated ordering system reducing waste by 30%
  • Managed point-of-sale database serving 200+ daily transactions
  • Developed reporting tools for sales and inventory analytics
  • Trained 15 staff members on database-driven systems

Server/Shift Supervisor

June 2014 - March 2017
Various Restaurants

  • Managed point-of-sale systems processing 300+ daily transactions
  • Maintained customer database with 5000+ loyalty program members
  • Implemented digital ordering platform integration
  • Trained staff on database-driven ordering systems

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Database Administration and Infrastructure

Self-taught Programming

2020 - 2023

  • Completed advanced database management courses
  • Built multiple database-driven applications

Skills

  • Databases: PostgreSQL, SQL Server, MongoDB
  • Infrastructure: AWS RDS, Azure SQL
  • Programming: Python, SQL, Bash
  • Tools: pgAdmin, DBeaver, Terraform
  • Languages: English (Professional), Tibetan (Native), Hindi (Professional), Nepali (Conversational)

Certifications

  • AWS Cloud Practitioner
  • Linux Essentials
  • PostgreSQL Administration (In Progress)

Other Key Achievements

  • Created open-source restaurant management database used by 5 local businesses
  • Developed automated inventory tracking system reducing costs by 25%
  • Mentoring junior database administrators at CodeYourFuture

πŸš€ DevNinja Rockstars

10X Full-Stack Coding Guru

Company: DevNinja Rockstars, London
Salary: Depends on your NINJA SKILLS!!!
Contract: Full-time

About Us:

DISRUPTIVE tech startup founded by VISIONARY CEO! We’re changing EVERYTHING about how people use technology!

Key Responsibilities:

  • Build entire tech stack from scratch (frontend, backend, mobile, DevOps)
  • Be part of the team that changes the world
  • Be available on Slack 24/7 for urgent pivots
  • Wear multiple hats - coding, design, support, sales, office maintenance - you name it you do it

Requirements:

  • Mastery of 15+ programming languages, a rockstar who sleeps and breathes code
  • Must be passionate enough to work weekends
  • We work hard, play hard

Benefits:

  • FREE pizza during late nights
  • Ping-pong table
  • Equity after 5 years
  • Exposure to our AMAZING founder and his LinkedIn connections!
  • Sleep pod in office for those crunch times!

Real ninjas only. We’re a family here.

πŸ”„ DevOps Dynamics 1 applied

Junior DevOps Engineer

Company: DevOps Dynamics, Glasgow
Salary: Β£29,500 - Β£35,000
Contract: Permanent, Full-time

About Us:

DevOps Dynamics helps companies modernize their development processes. We’re looking for junior DevOps engineers to join our team.

Key Responsibilities:

  • Support CI/CD pipeline maintenance
  • Assist with infrastructure automation
  • Help manage container deployments
  • Monitor system performance
  • Support deployment processes

Requirements:

  • Basic understanding of DevOps principles
  • Knowledge of Linux systems
  • Familiarity with Git
  • Problem-solving skills
  • Team player attitude

Nice to Have:

  • Docker experience
  • Knowledge of Kubernetes
  • Jenkins experience
  • AWS/Azure familiarity

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Learning budget
  • Private healthcare
  • Home office allowance

πŸ“¨ Review Applications to this Role

blessing-peters

Cover Letter Bereket Haile

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Security Operations Analyst position at SecureNet Solutions. My background in quality control at NHS Medical Supplies, combined with my current technical training, provides a strong foundation for monitoring security incidents and maintaining compliance standards.

My experience implementing quality control systems in a medical setting has provided practical skills in risk assessment and compliance monitoring. At NHS Medical Supplies, I maintained a 100% audit compliance record while managing documentation for over 1000 items. This experience demonstrates my ability to handle detailed monitoring and maintain strict security protocols.

The technical requirements of this role match well with my current training at CodeYourFuture, where I have developed skills in system monitoring and documentation. My experience in quality control has taught me to identify potential issues quickly and maintain detailed records - essential skills for security operations.

The professional development support offered by SecureNet Solutions would enable me to build on my current certifications while contributing my experience in compliance and documentation to your security team.

Best regards,
Bereket Haile


CV Bereket Haile

CV

Bereket Haile
+44 7700 300000
Email: bereket.haile@email.com
LinkedIn: flinkedin.com/in/berekethaile
Location: Edinburgh, UK

Personal Statement

Security-focused professional with strong experience in compliance monitoring and incident response procedures. Background in medical supply chain security combined with current technical training in system monitoring and threat detection. Proven record of maintaining security protocols and documenting security incidents.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Monitor system security alerts across development environments
  • Document and track potential security incidents
  • Implement security testing protocols for new system deployments
  • Create security awareness materials for development team
  • Maintain incident response documentation

Quality Control Inspector

March 2021 - August 2023
NHS Medical Supplies

  • Monitored security protocols for controlled substances
  • Investigated and documented security incidents affecting medical supplies
  • Implemented new security tracking system for high-risk items
  • Conducted security assessments of storage and transport procedures
  • Trained staff on security protocols and incident reporting

Education

CodeYourFuture

2023 - Present

  • Security Operations and Monitoring
  • System Security Fundamentals

Edinburgh College

2019 - 2021

  • HNC Quality Management Systems
  • Focus: Security and Compliance

Skills

  • Security Monitoring: Alert analysis, Incident tracking
  • Compliance: NHS security standards, Controlled substances protocols
  • Tools: Basic SIEM, Security documentation systems
  • Analysis: Risk assessment, Threat identification
  • Languages: English (Professional), Amharic (Native), Tigrinya (Professional)

Certifications

  • CompTIA Security+ (In Progress)
  • NHS Security Compliance
  • Incident Response Fundamentals

Key Security Projects

  • Developed controlled substance monitoring system for NHS department
  • Created security incident response procedures reducing resolution time by 40%
  • Implemented new threat detection protocols identifying 25+ potential risks

🎨 DigitalCraft Agency 2 applied

Junior UI Designer

Company: DigitalCraft Agency, Sheffield
Salary: Β£24,000 - Β£28,000
Contract: Permanent, Full-time

About Us:

DigitalCraft is a growing digital agency specializing in website and app design for small and medium businesses. We’re looking for a junior UI designer to join our creative team of 12 people. This is an ideal role for a recent graduate or someone with 1-2 years of experience who wants to develop their skills in a supportive environment.

We offer regular feedback sessions, design critiques, and opportunities to work on diverse projects. Our team is friendly and collaborative, and we encourage learning and experimentation.

Key Responsibilities:

  • Create visually appealing designs for websites and apps
  • Work within existing brand guidelines
  • Develop UI component libraries
  • Create responsive layouts
  • Design marketing materials when needed
  • Participate in team design reviews
  • Learn from senior designers
  • Help maintain our design system
  • Assist with basic image editing and optimization

Requirements:

  • Design portfolio showing understanding of UI principles
  • Proficiency with Figma
  • Understanding of typography and color theory
  • Knowledge of responsive design basics
  • Good eye for detail
  • Eager to learn and take feedback

Nice to Have:

  • Understanding of UX principles
  • Basic HTML/CSS knowledge
  • Experience with Adobe Creative Suite
  • Interest in animation
  • Photography skills

Benefits:

  • 24 days holiday + bank holidays
  • Hybrid working after probation
  • Training budget
  • Regular design workshops
  • Company MacBook
  • Creative office environment
  • Friday team lunches
  • Cycle to work scheme

πŸ“¨ Review Applications to this Role

jade-johnson

Cover Letter Jade Johnson

Dear DigitalCraft Agency,

I am writing to apply for the Junior UI Designer position. My background in healthcare systems has given me valuable experience in user interface design from a practical perspective.

Through my work in healthcare, I have:

  • Implemented digital systems used by 30+ staff members
  • Created user documentation for complex healthcare applications
  • Trained diverse user groups on new interfaces
  • Identified and resolved usability issues
  • Improved system adoption rates by 85%

At Meadowbrook Care Home, I:

  • Led the implementation of new patient tracking software
  • Designed simplified interfaces for daily care documentation
  • Reduced training time for new systems by 50%
  • Created user-friendly documentation

Currently at CodeYourFuture, I am developing:

  • UI design skills with Figma
  • Understanding of design principles
  • Knowledge of responsive layouts
  • Visual documentation methods

Your focus on user-centered design aligns with my experience making complex systems accessible to diverse users. I am particularly interested in:

  • Applying my user experience insights
  • Learning formal design principles
  • Contributing to meaningful projects
  • Growing in a creative environment

I would welcome the opportunity to discuss how my practical system experience could benefit your design team.

Best regards,
Jade Johnson


CV Jade Johnson

Jade Johnson

+44 7700 000000
Email: jade.johnson@email.com
Location: Sheffield, UK
LinkedIn: flinkedin.com/in/jadejohnson

Personal Statement

Healthcare professional with extensive experience in clinical data systems, transitioning to technical roles through focused software engineering training. Combines practical understanding of healthcare operations with developing skills in data engineering and automation. Strong background in implementing and optimizing healthcare technology solutions.

Work History

Trainee Software Engineer

CodeYourFuture (November 2023 - Present)

  • Design data pipelines for healthcare information processing
  • Create automated workflows using Python and Apache Airflow
  • Develop monitoring solutions for data systems
  • Document technical procedures for healthcare data handling
  • Build ETL processes for clinical datasets

Senior Care Assistant & Systems Lead

Meadowbrook Care Home (August 2018 - October 2023)

  • Implemented new patient tracking system for 120+ residents
  • Trained 30 staff members on electronic health records
  • Reduced documentation time by 40% through process automation
  • Maintained 100% compliance with NHS digital requirements
  • Created standard procedures for data entry and management

Care Assistant

Sheffield City Care (September 2015 - July 2018)

  • Operated electronic care planning system for 80+ patients
  • Maintained accurate digital records with 99% completion rate
  • Participated in system upgrade projects
  • Supported staff training on digital tools

Relevant Education

CodeYourFuture, Sheffield

  • Software Engineering Programme (2023-2024)
  • Focus: Data Engineering, System Automation

Technical Skills

  • Python Programming
  • SQL Database Management
  • ETL Process Development
  • Linux System Administration
  • Healthcare Data Systems
  • System Documentation
  • Process Automation
  • Team Training

Certifications

  • Google Data Analytics Professional
  • CompTIA Linux+

mohammed-al-sayed

Cover Letter Mohammed Al-Sayed

Dear DigitalCraft Agency,

I am writing to apply for the Junior UI Designer position. My background in custom furniture design provides a strong foundation in visual composition, attention to detail, and client communication that transfers effectively to digital design.

My experience includes:

  • Creating detailed technical drawings for 200+ custom projects
  • Managing visual documentation and design specifications
  • Implementing consistent design standards
  • Communicating complex design concepts to clients
  • Leading design review sessions

Through my work at Sheffield Custom Furniture, I developed:

  • Strong visual composition skills
  • Precise attention to detail
  • Clear documentation methods
  • Effective client communication
  • Quality control procedures

Currently at CodeYourFuture, I am building digital design skills:

  • Learning UI design principles
  • Developing Figma expertise
  • Creating responsive layouts
  • Understanding design systems
  • Implementing visual components

Your collaborative environment and focus on learning match my approach to professional development. I am particularly interested in:

  • Contributing my visual design experience
  • Learning from your senior designers
  • Developing UI expertise
  • Participating in design reviews

My portfolio (mohammedalsayed.design) demonstrates my transition from physical to digital design, showing how my experience with proportion, visual balance, and attention to detail applies to user interface design.

I would welcome the opportunity to discuss how my design background and developing digital skills could benefit your creative team.

Best regards,
Mohammed Al-Sayed


CV Mohammed Al-Sayed

Mohammed Al-Sayed

+44 7700 000000
Email: mohammed.alsayed@email.com
Location: Sheffield, UK
LinkedIn: flinkedin.com/in/mohammedalsayed
Portfolio: mohammedalsayed.design

Personal Statement

Creative professional with extensive experience in visual design and technical implementation. Background combines practical project management with strong attention to visual detail. Currently developing digital design skills through CodeYourFuture programme while applying established expertise in visual composition and client communication.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Design and implement user interfaces for web applications
  • Create visual components using HTML and CSS
  • Develop responsive layouts for different screen sizes
  • Participate in design review sessions
  • Maintain consistent visual standards across projects

Master Carpenter & Design Lead

Sheffield Custom Furniture (March 2019 - August 2023)

  • Designed 200+ custom furniture pieces using technical drawing skills
  • Created detailed visual presentations for client approval
  • Managed visual documentation of design specifications
  • Maintained design consistency across product lines
  • Led team of 4 craftspeople in design implementation

Design Specialist

Damascus Woodworks (January 2011 - December 2018)

  • Designed traditional furniture incorporating modern elements
  • Created technical drawings for production team
  • Developed standardized design documentation
  • Managed client design consultations
  • Implemented quality control procedures

Education

CodeYourFuture, Sheffield

  • Software Engineering Programme (2023-2024)
  • Focus: User Interface Design, Frontend Development

Damascus Vocational Institute

  • Advanced Diploma in Carpentry (2009-2011)
  • Specialization: Design and Technical Drawing

Skills

  • Visual Design
  • Technical Drawing
  • Design Documentation
  • Client Communication
  • Project Management
  • Quality Control
  • HTML/CSS
  • Figma (Basic)
  • English (Professional)
  • Arabic (Native)

Portfolio

Available at: mohammedalsayed.design


πŸ’ EduTech Solutions 8 applied

Service Desk Support Specialist

Company: EduTech Solutions, Edinburgh
Salary: Competitive
Contract: Permanent, Full-time

About Us:

EduTech Solutions provides IT support to educational institutions across Scotland. We’re seeking enthusiastic individuals to support our growing education sector clients.

Key Responsibilities:

  • Provide first-line technical support
  • Manage and prioritize support tickets
  • Guide users through technical solutions
  • Maintain support documentation
  • Assist with basic software installations

Requirements:

  • GCSE or equivalent including English and Maths
  • Basic IT troubleshooting skills
  • Strong communication abilities
  • Patient and helpful attitude
  • Ability to explain technical concepts simply

Nice to Have:

  • Experience in education sector
  • Knowledge of common learning platforms
  • Understanding of safeguarding principles
  • Basic hardware repair skills

Benefits:

  • 23 days holiday + bank holidays
  • Cycle to work scheme
  • Professional development opportunities
  • Employee discount programme
  • Pension scheme

πŸ“¨ Review Applications to this Role

abdul-rahman

Cover Letter Abdul Rahman

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in the Service Desk Support Specialist position at EduTech Solutions. My background in education, combined with my experience supporting diverse communities and current software engineering training, makes me particularly well-suited to provide technical support in educational settings.

Your emphasis on patient guidance and clear communication aligns perfectly with my experience as both an English teacher and refugee support worker. I have extensive experience explaining complex concepts to users with varying levels of technical proficiency and English language ability. My background in education has provided me with the skills to create clear documentation and deliver effective support across cultural and linguistic barriers.

Through my current role at Glasgow Welcomes, I have developed expertise in guiding users through technical challenges while maintaining a supportive and patient approach. This experience, combined with my ongoing technical training at CodeYourFuture, has equipped me with both the technical knowledge and communication skills necessary for effective IT support.

I am particularly drawn to EduTech Solutions’ focus on supporting educational institutions. Having worked in educational environments and with diverse communities, I understand the importance of clear, patient technical support in enabling effective learning experiences.

I would welcome the opportunity to discuss how my combination of educational experience and technical skills could benefit your support team.

Kind regards,
Abdul Rahman


CV Abdul Rahman

CV

Abdul Rahman
+44 7700 100000
Email: abdul.rahman@email.com
LinkedIn: flinkedin.com/in/abdulrahman
Location: Glasgow, UK

Personal Statement

English language educator with extensive experience supporting diverse learners and facilitating cross-cultural communication. Currently developing technical expertise through CodeYourFuture’s engineering programme while maintaining focus on effective communication and user support. Combines teaching background with emerging technical skills to deliver exceptional support experiences.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Provided technical guidance to 25+ fellow programme participants
  • Created comprehensive documentation for common software challenges
  • Developed multilingual user guides for learning platforms
  • Maintained knowledge base of technical solutions
  • Achieved 95% positive feedback on peer support interactions

Refugee Support Worker

January 2022 - Present
Glasgow Welcomes

  • Assisted 100+ individuals with digital system navigation
  • Created simplified guides for essential online services
  • Provided technical support for settlement documentation
  • Developed cultural orientation materials
  • Facilitated digital literacy workshops

English Language Teacher

September 2015 - August 2021
Secondary School, Aleppo

  • Managed digital learning resources for 200+ students
  • Created online assessment materials and tracking systems
  • Coordinated virtual learning environment
  • Provided technical support for remote learning transition
  • Developed digital resource library

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Technical Support and Communication

University of Aleppo

2011 - 2015

  • Bachelor’s in English Literature and Education
  • First Class Honours

Skills

  • Technical Support: System troubleshooting, Software guidance
  • Education Platforms: Learning management systems, Virtual classrooms
  • Documentation: Technical writing, Multilingual guides
  • Communication: Cross-cultural support, Clear instruction
  • Languages: English (Professional), Arabic (Native), Kurdish (Native)

Certifications

  • Google IT Support Professional (In Progress)
  • TEFL Certification
  • Digital Literacy Instructor

Other Key Achievements

  • Developed bilingual technical support resources used by 3 community organisations
  • Created video tutorials for essential digital services in Arabic and Kurdish
  • Volunteer digital skills mentor at Glasgow Refugee Support

amina-patel

Cover Letter Amina Patel

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Service Desk Support Specialist position at EduTech Solutions. My experience as a school governor overseeing educational technology implementation, combined with my current software engineering training, provides me with a unique perspective on technical support in educational settings.

Your requirement for patience and clear communication in explaining technical concepts aligns perfectly with my background. As a parent governor at Leicester Primary School, I developed user guides for educational platforms and provided technical support during parent-teacher conferences. These experiences have honed my ability to explain complex technical concepts in accessible terms.

My experience managing household operations has developed my organizational abilities and problem-solving skills. I understand the importance of maintaining clear documentation and providing systematic solutions. In my current role at CodeYourFuture, I have successfully resolved over 100 technical support inquiries while maintaining detailed troubleshooting guides.

I am particularly drawn to EduTech Solutions’ focus on educational institutions. Having worked closely with schools on technology implementation, I understand the unique challenges faced by educational staff and the importance of responsive, patient support in maintaining effective learning environments.

I would welcome the opportunity to discuss how my combination of educational technology experience and emerging technical skills could benefit your support team.

Kind regards,
Amina Patel


CV Amina Patel

CV

Amina Patel
+44 7700 200000
Email: amina.patel@email.com
LinkedIn: flinkedin.com/in/aminapatel
Location: Leicester, UK

Personal Statement

Dedicated professional with exceptional organizational and interpersonal skills developed through educational governance and household management experience. Currently enhancing technical capabilities through CodeYourFuture’s engineering programme while maintaining focus on efficient system organization and clear communication. Combining analytical thinking with a methodical approach to problem-solving.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Resolved 100+ technical support inquiries for fellow programme participants
  • Developed comprehensive guides for common software installation procedures
  • Created user-friendly documentation for learning management system
  • Maintained organized repository of troubleshooting solutions
  • Achieved consistent positive feedback for clear communication style

Parent Governor

September 2021 - July 2023
Leicester Primary School

  • Evaluated implementation of educational technology platforms across 500+ students
  • Coordinated IT resource allocation for 20 classrooms
  • Developed parent guides for accessing online learning platforms
  • Conducted technology needs assessment for remote learning programme
  • Provided technical support during parent-teacher conferences

Home Management Professional

January 2015 - August 2023
Self-Employed

  • Managed digital systems for household administration and educational support
  • Coordinated complex schedules using digital planning tools
  • Provided technical support for children’s remote learning platforms
  • Maintained detailed digital records for household operations
  • Created efficient systems for family information management

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Technical Support and System Organization

University of Punjab

2010 - 2014

  • Bachelor of Arts in English Literature
  • First Class Honours

Skills

  • Technical Support: Hardware setup, Software troubleshooting
  • Documentation: Process mapping, User guides
  • Organization: Digital file management, System optimization
  • Communication: Clear instruction delivery, Patient guidance
  • Languages: English (Professional), Urdu (Native), Gujarati (Native)

Certifications

  • Microsoft Digital Literacy
  • Google IT Support (In Progress)
  • ECDL/ICDL Essentials

Other Key Achievements

  • Created digital organization system adopted by parent-teacher association
  • Developed user guides for school’s parent portal
  • Volunteer technical support provider at local community centre

bereket-haile

Cover Letter Bereket Haile

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in the Service Desk Support Specialist position at EduTech Solutions. My background in quality control at NHS Medical Supplies, combined with my current software engineering training, makes me particularly well-suited to deliver high-quality technical support in educational settings.

Your emphasis on maintaining support documentation and guiding users through technical solutions aligns perfectly with my experience. In my role at NHS Medical Supplies, I developed comprehensive documentation systems and trained dozens of staff members on complex procedures. These skills have proven invaluable in my current role at CodeYourFuture, where I have achieved a 98% issue resolution rate through systematic documentation and clear communication protocols.

I am particularly drawn to the educational focus of EduTech Solutions. The requirement to explain technical concepts simply matches my experience in creating accessible documentation and training materials. I understand the importance of maintaining clear communication channels and ensuring consistent service quality in educational environments.

Your commitment to professional development through the cycle to work scheme and training opportunities is particularly appealing. I am eager to continue developing my technical support capabilities while contributing to the success of educational institutions across Scotland.

I would welcome the opportunity to discuss how my background in quality assurance and technical documentation could benefit your support team.

Kind regards,
Bereket Haile


CV Bereket Haile

CV

Bereket Haile
+44 7700 300000
Email: bereket.haile@email.com
LinkedIn: flinkedin.com/in/berekethaile
Location: Edinburgh, UK

Personal Statement

Quality assurance professional with extensive experience in medical supply compliance and data protection protocols transitioning to technical support. Combines meticulous attention to detail from quality control background with emerging technical expertise. Particularly skilled in documenting complex procedures and ensuring regulatory compliance while maintaining high standards of user support.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Developed comprehensive troubleshooting documentation achieving 98% issue resolution rate
  • Established quality assurance protocols for user support procedures
  • Created standardised templates reducing ticket resolution time by 35%
  • Maintained detailed audit logs of all support interactions
  • Implemented user feedback system achieving 92% satisfaction rate

Quality Control Inspector

March 2021 - August 2023
NHS Medical Supplies

  • Managed documentation system for 1000+ medical supply items
  • Trained 50+ staff members on compliance procedures
  • Reduced documentation errors by 75% through improved systems
  • Developed tracking system for quality control processes
  • Maintained 100% audit compliance record

Education

CodeYourFuture

2023 - Present

  • Software Engineering Programme
  • Focus: Technical Documentation and Quality Assurance

Edinburgh College

2019 - 2021

  • HNC Quality Management Systems
  • Distinction

Skills

  • Documentation: Technical writing, Process mapping, Audit trails
  • Quality Systems: ISO 9001, GMP, Standard Operating Procedures
  • Support Tools: Zendesk, ServiceNow, Jira Service Desk
  • Communication: Stakeholder management, Training delivery
  • Languages: English (Professional), Amharic (Native), Tigrinya (Professional)

Certifications

  • ISTQB Foundation Level
  • ISO 9001 Lead Auditor
  • ITIL Foundation

Other Key Achievements

  • Developed quality management system used by 3 NHS departments
  • Created bilingual training materials for technical support procedures
  • Received NHS Excellence in Documentation Award 2022

david-osei

Cover Letter David Osei

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in the Service Desk Support Specialist position at EduTech Solutions. My background in youth digital education, combined with my current service desk training, makes me particularly well-suited to provide technical support in educational environments.

Your emphasis on patient guidance and clear communication aligns perfectly with my experience delivering digital skills training to young people at Glasgow Youth Impact. Having supported hundreds of users with varying technical abilities, I understand the importance of providing clear, empathetic technical assistance while maintaining professional standards.

Through my current training at CodeYourFuture, I have developed strong service desk capabilities while maintaining my focus on user support. I have successfully managed over 150 support tickets with a 97% satisfaction rate, while creating documentation that reduced resolution times by 35%.

I am particularly drawn to EduTech Solutions’ focus on supporting educational institutions. Having worked extensively in youth education and digital inclusion, I understand the unique technical support needs of educational environments and the importance of maintaining clear communication channels with diverse user groups.

I would welcome the opportunity to discuss how my combination of educational experience and technical expertise could benefit your support team.

Kind regards,
David Osei


CV David Osei

CV

David Osei
+44 7700 900000
Email: david.osei@email.com
LinkedIn: flinkedin.com/in/davidosei
Location: Glasgow, UK

Personal Statement

Experienced youth support professional transitioning to technical support through comprehensive IT training. Combines extensive experience in digital skills education with emerging expertise in service desk operations. Particularly skilled in providing clear, empathetic technical guidance while maintaining systematic approach to problem resolution.

Work History

Trainee Service Desk Analyst

September 2023 - Present
CodeYourFuture

  • Managed 150+ support tickets through ServiceNow platform with 97% satisfaction rate
  • Developed comprehensive documentation for common technical issues reducing resolution time by 35%
  • Created user guides for standard software installations and system access procedures
  • Maintained knowledge base of technical solutions with 98% accuracy
  • Implemented new ticket categorisation system improving response efficiency by 25%

Youth Support Worker

April 2018 - August 2023
Glasgow Youth Impact

  • Delivered digital skills training to 500+ young people annually
  • Managed participant database system with 99.9% accuracy
  • Implemented new digital tracking system reducing administrative time by 40%
  • Provided technical support for 20+ computer workstations
  • Developed digital literacy curriculum adopted by three youth centres

Community Centre Assistant

September 2015 - March 2018
Southside Community Centre

  • Supported 200+ users with basic technical troubleshooting
  • Maintained booking system database for 1000+ monthly appointments
  • Coordinated technical setup for 50+ community events annually
  • Created user guides for community technology resources

Education

CodeYourFuture

2023 - 2024

  • IT Service Management Programme
  • Focus: Service Desk Operations and Technical Support

Glasgow Clyde College

2014 - 2015

  • HNC Working with Communities
  • Merit

Skills

  • Technical Support: ServiceNow, Help desk operations
  • Systems: Windows, Basic Linux, Office 365
  • Documentation: Knowledge base management, User guides
  • Communication: Clear instruction, Empathetic support
  • Languages: English (Native), Twi (Native)

Certifications

  • ITIL Foundation
  • Microsoft Technology Associate (In Progress)
  • Digital Youth Work Certificate

Other Key Achievements

  • Developed technical support guidelines used by three youth centres
  • Created digital skills curriculum reaching 1000+ young people
  • Volunteer IT mentor at Glasgow Digital Inclusion Programme

haile-tekle

Cover Letter Haile Tekle

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Service Desk Support Specialist position at EduTech Solutions. As a former mathematics teacher with experience supporting educational technology and current trainee software engineer, I believe I am uniquely qualified to provide technical support in educational settings.

Your requirement for strong communication abilities and patience in explaining technical concepts aligns perfectly with my background in education. During my six years of teaching in Asmara, I regularly supported both students and colleagues with technology integration, creating user guides and providing hands-on assistance with educational software platforms.

My experience teaching in challenging environments has honed my ability to explain complex concepts clearly and support users of varying technical abilities. I understand the importance of maintaining a patient and helpful attitude, particularly in educational settings where technology issues can directly impact learning outcomes.

I am particularly drawn to EduTech Solutions’ focus on the education sector. Having worked extensively in educational environments, I understand the unique technical challenges faced by schools and the importance of responsive, effective support in maintaining productive learning environments.

The opportunity to combine my educational background with technical support at EduTech Solutions is extremely appealing. I would welcome the chance to discuss how my experience in both education and technology could benefit your team.

Kind regards,
Haile Tekle


CV Haile Tekle

CV

Haile Tekle
+44 7700 400000
Email: haile.tekle@email.com
LinkedIn: flinkedin.com/in/hailetekle
Location: willing to relocate

Personal Statement

Former mathematics teacher with proven ability to explain complex concepts to diverse audiences. Currently developing technical expertise through CodeYourFuture’s engineering programme while maintaining focus on clear communication and user support. Combining educational background with emerging technical skills to deliver exceptional IT support experiences.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Provided technical support to 30+ fellow students on programming fundamentals
  • Created detailed documentation for common development environment issues
  • Developed and delivered 5 workshops on basic computer maintenance
  • Maintained knowledge base of troubleshooting solutions
  • Achieved 100% positive feedback on peer support interactions

Mathematics Teacher

September 2016 - December 2022
Secondary School Asmara

  • Managed IT resources for mathematics department serving 400+ students
  • Created digital learning materials and maintained virtual learning environment
  • Trained colleagues on educational software platforms
  • Provided first-line technical support for classroom technology
  • Developed user guides for educational software implementation

Adult Education Facilitator

March 2015 - August 2016
Community Learning Centre

  • Delivered basic computer skills training to 200+ adult learners
  • Created accessible documentation for computer literacy programme
  • Provided ongoing technical support to programme participants
  • Maintained computer lab equipment for 15 workstations
  • Developed troubleshooting guides in multiple languages

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Technical Support and User Experience

University of Asmara

2011 - 2015

  • Bachelor of Education (Mathematics)
  • First Class Honours

Skills

  • Technical Support: Hardware diagnostics, Software troubleshooting
  • Education Software: Moodle, Google Classroom, Microsoft Teams
  • Documentation: Technical writing, User guides, Knowledge base management
  • Communication: Remote support, Multi-language assistance
  • Languages: English (Professional), Tigrinya (Native), Arabic (Professional)

Certifications

  • Google IT Support Professional Certificate
  • Microsoft Certified Educator
  • ECDL/ICDL Core Certificate

Other Key Achievements

  • Developed bilingual computer skills curriculum used by 3 community centres
  • Created video tutorial series for basic IT troubleshooting in Tigrinya
  • Volunteer IT support at local refugee support centre, helping 50+ clients

jamie-mckenzie

Cover Letter Jamie MacKenzie

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Service Desk Support Specialist position at EduTech Solutions. My extensive background in manufacturing systems support, combined with my current technical training, makes me well-qualified to provide effective IT support in educational settings.

Your requirement for strong problem-solving abilities and clear communication aligns perfectly with my experience supervising production systems at McVitie’s. Having managed technical support for a 20-person production team and implemented digital tracking systems that improved efficiency by 30%, I understand the importance of both technical expertise and clear user guidance.

Through my current training at CodeYourFuture, I have expanded my technical capabilities while maintaining my focus on practical problem-solving and clear documentation. I have successfully provided technical support for industrial monitoring systems while creating comprehensive guides that reduced common support requests by 45%.

I am particularly drawn to EduTech Solutions’ commitment to professional development. Having successfully managed my own transition from manufacturing to technology, I understand the value of continuous learning and would be eager to grow with your organization while supporting educational institutions across Scotland.

I would welcome the opportunity to discuss how my combination of industrial systems experience and emerging technical expertise could benefit your support team.

Kind regards,
Jamie MacKenzie


CV Jamie MacKenzie

CV

Jamie MacKenzie
+44 7700 800000
Email: jamie.mackenzie@email.com
LinkedIn: flinkedin.com/in/jamiemackenzie
Location: Glasgow, UK

Personal Statement

Manufacturing professional with eight years of production systems experience transitioning to technical support. Combines practical knowledge of industrial systems with emerging IT expertise gained through CodeYourFuture’s engineering programme. Particularly skilled in troubleshooting complex systems and implementing practical solutions while maintaining clear documentation and user support.

Work History

Trainee Software Engineer

August 2023 - Present
CodeYourFuture

  • Provided technical support for 30+ users of industrial monitoring systems
  • Developed comprehensive documentation for system maintenance procedures
  • Created user guides reducing common support requests by 45%
  • Implemented automated alert system for critical system issues
  • Maintained knowledge base of technical solutions achieving 95% resolution rate

Production Line Supervisor

March 2019 - July 2023
McVitie’s Factory

  • Managed technical systems supporting 20-person production team
  • Implemented digital tracking system improving efficiency by 30%
  • Created documentation for production monitoring procedures
  • Trained 50+ staff members on new digital systems
  • Maintained 99.9% uptime for production line monitoring

Factory Worker

June 2015 - February 2019
Tunnock’s

  • Operated complex automated production equipment
  • Maintained detailed digital production records
  • Provided first-line technical support for production systems
  • Achieved 100% accuracy in digital inventory management

Education

CodeYourFuture

2023 - 2024

  • Software Engineering Programme
  • Focus: Technical Support and Systems Administration

Glasgow Clyde College

2017 - 2019

  • HNC Manufacturing Engineering
  • Distinction

Skills

  • Technical Support: System troubleshooting, Hardware diagnostics
  • Documentation: Process mapping, Technical writing
  • Systems: Monitoring tools, Inventory management
  • Communication: Clear instruction, Team training
  • Languages: English (Native)

Certifications

  • AWS Cloud Practitioner
  • CompTIA Linux+
  • IOSH Managing Safely

Other Key Achievements

  • Developed system monitoring documentation used across three production shifts
  • Created training materials reducing equipment downtime by 25%
  • Implemented digital tracking system adopted by multiple production lines

paul-richardson

Cover Letter Paul Richardson

Cover Letter

Dear Hiring Manager,

I am writing to apply for the Service Desk Support Specialist position at EduTech Solutions. My extensive background in customer service leadership, combined with my current technical support training, makes me particularly well-suited to provide effective IT support in educational settings.

Your emphasis on strong communication abilities and patient guidance aligns perfectly with my experience leading customer service teams at British Gas. Having managed complex customer interactions and developed training materials that improved resolution rates by 25%, I understand the importance of clear communication and systematic problem-solving in support roles.

Through my current training at CodeYourFuture, I have developed a strong foundation in technical support, including hardware troubleshooting, software support, and documentation management. I have maintained a 90% user satisfaction rating while resolving 75+ support tickets in mentored scenarios, demonstrating my ability to combine technical knowledge with effective communication.

I am particularly drawn to EduTech Solutions’ commitment to professional development. Having successfully transitioned careers myself, I understand the value of continuous learning and would be eager to grow with your organization while supporting educational institutions across Scotland.

I would welcome the opportunity to discuss how my combination of customer service leadership and emerging technical expertise could benefit your support team.

Kind regards,
Paul Richardson


CV Paul Richardson

CV

Paul Richardson
+44 7700 500000
Email: paul.richardson@email.com
LinkedIn: flinkedin.com/in/paulrichardson
Location: Manchester, UK

Personal Statement

Experienced customer service professional transitioning to technical support through CodeYourFuture’s IT programme. Combines extensive contact centre leadership experience with emerging technical expertise. Particularly skilled in clear communication, problem resolution, and user support across diverse technical abilities.

Work History

Trainee Service Desk Analyst

November 2023 - Present
CodeYourFuture

  • Resolved 75+ technical support tickets through mentored support scenarios
  • Created knowledge base articles achieving 90% user satisfaction rating
  • Developed comprehensive troubleshooting guides for common system issues
  • Maintained detailed documentation of support processes and solutions
  • Achieved excellence in help desk simulation assessments

Technical Skills Development

August 2023 - October 2023
CodeYourFuture

  • Completed foundational IT support curriculum with distinction
  • Developed systematic approach to technical problem documentation
  • Created user guides for standard software installations
  • Participated in 200+ hours of practical support workshops
  • Maintained 95% assessment score across technical modules

Contact Center Team Leader

March 2008 - June 2013
British Gas

  • Led team of 15 representatives handling 1000+ daily customer interactions
  • Managed quality monitoring system tracking 100+ performance metrics
  • Developed training materials improving team resolution rates by 25%
  • Implemented new call routing system reducing wait times by 40%
  • Maintained 92% customer satisfaction rating across team

Customer Service Representative

June 2002 - February 2008
Various Contact Centers

  • Handled 150+ daily customer inquiries across multiple systems
  • Maintained average customer satisfaction rating of 94%
  • Achieved consistent top 10% performance ranking
  • Specialized in technical product support escalations

Education

CodeYourFuture

2023 - 2024

  • IT Support Programme
  • Focus: Service Desk Operations and Technical Support

Skills

  • Technical Support: Hardware diagnostics, Software troubleshooting
  • Systems: Service desk platforms, CRM systems
  • Documentation: Knowledge base management, Process mapping
  • Communication: Clear instruction, Problem resolution
  • Leadership: Team management, Training delivery

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate

Other Key Achievements

  • Created comprehensive documentation system for support team of 15
  • Developed training materials reducing common support calls by 35%
  • Volunteer mentor for new technical support trainees

rahel-solomon

Cover Letter Rahel Solomon

Cover Letter

Dear Hiring Manager,

I am writing to express my interest in the Service Desk Support Specialist position at EduTech Solutions. With my experience in technical support at London Data Centers and current training through CodeYourFuture, I am well-positioned to contribute to your educational technology support team.

Your emphasis on strong communication abilities and patient guidance aligns perfectly with my approach to technical support. At London Data Centers, I maintained a 95% positive feedback rating while supporting users across diverse technical backgrounds. My experience creating clear documentation and user guides has proven valuable in reducing common support requests and enabling users to resolve issues independently.

I am particularly drawn to this role because of my passion for education technology. Through my volunteer work at CodeYourFuture, I have gained valuable experience supporting learning platforms and understanding the unique needs of educational institutions. This experience, combined with my technical skills and patient approach to problem-solving, would enable me to provide effective support to your education sector clients.

The opportunity to contribute to Scotland’s educational technology infrastructure while continuing my professional development at EduTech Solutions is exciting. I would welcome the chance to discuss how my technical support experience and communication skills could benefit your team.

Kind regards,
Rahel Solomon


CV Rahel Solomon

CV

Rahel Solomon
+44 7700 600000
Email: rahel.solomon@email.com
LinkedIn: flinkedin.com/in/rahelsolomon
Location: London, UK

Personal Statement

Technical support specialist with proven experience in system monitoring and client service delivery. Currently expanding skills through CodeYourFuture’s engineering programme while maintaining production systems with 99.9% uptime. Seeking to apply robust technical knowledge and superior communication abilities to support educational technology users.

Work History

Trainee Software Engineer

September 2023 - Present
CodeYourFuture

  • Resolved 200+ technical support tickets for student learning platform
  • Created comprehensive documentation for common system issues
  • Maintained 99.9% uptime for educational resources platform
  • Provided remote support to 100+ users across multiple time zones
  • Implemented new ticketing system reducing response time by 30%

Technical Support Specialist

March 2021 - August 2023
London Data Centers

  • Managed support queue of 50+ daily tickets across 200+ servers
  • Developed user guides reducing common support requests by 25%
  • Conducted technical training sessions for 30+ client staff members
  • Implemented automated monitoring reducing critical incidents by 40%
  • Maintained detailed resolution documentation for recurring issues

Education

CodeYourFuture

2023 - Present

  • Software Engineering Programme
  • Focus: Technical Support and System Administration

Open University

2019 - 2021

  • Computing & IT (Year 1 & 2 completed)
  • Relevant modules: Networking, Operating Systems, User Support

Skills

  • Support Tools: ServiceNow, Zendesk, Jira Service Desk
  • Operating Systems: Windows, Linux (Ubuntu, CentOS)
  • Documentation: Confluence, SharePoint
  • Communication: Remote support, Technical writing
  • Languages: English (Fluent), Amharic (Native), Arabic (Conversational)

Certifications

  • CompTIA A+
  • ITIL Foundation
  • Microsoft Technology Associate (MTA)

Other Key Achievements

  • Created knowledge base of 100+ technical solutions
  • Received 95% positive user feedback for support interactions
  • Led implementation of new ticketing system for volunteer project
  • Mentor for CodeYourFuture technical support programme

πŸ’» Enterprise Systems Inc 1 applied

Graduate Software Developer

Company: Enterprise Systems Inc, London
Salary: Β£32,000 - Β£38,000
Contract: Permanent, Full-time

About Us:

Enterprise Systems Inc is a global technology leader providing software solutions to Fortune 500 companies. Our 2,000 person London development center focuses on cloud infrastructure and enterprise applications. You’ll join our two-year graduate program, rotating through different teams while receiving structured training.

You’ll be part of a graduate cohort of 50 developers, with dedicated mentors and regular learning sessions. Our development process follows industry best practices with comprehensive code review and testing procedures.

Key Responsibilities:

  • Work on assigned components within larger systems
  • Follow established coding standards
  • Write unit tests for your code
  • Participate in code reviews
  • Attend daily stand-ups
  • Complete training modules
  • Document your work
  • Fix bugs in existing systems
  • Learn our technology stack
  • Participate in graduate program activities

Requirements:

  • Computer Science degree (2:1 or above)
  • Understanding of data structures and algorithms
  • Knowledge of at least one programming language
  • Basic understanding of databases
  • Good analytical skills
  • Team player attitude

Nice to Have:

  • Internship experience
  • Cloud computing knowledge
  • Open-source contributions
  • Knowledge of Java or C#
  • Experience with Agile methodologies
  • Additional programming languages

Benefits:

  • 27 days holiday + bank holidays
  • Structured graduate training
  • Private healthcare and dental
  • Life insurance
  • Income protection
  • Gym membership
  • Share purchase scheme
  • Relocation assistance
  • Professional certifications
  • Global mobility opportunities
  • Employee assistance program
  • Subsidised cafeteria
  • Online learning platforms
  • Regular hackathons
  • Technology conferences budget

πŸ“¨ Review Applications to this Role

blessing-peters

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

βš™οΈ Enterprise Systems Integration

Mid-level DevOps Engineer

Company: Enterprise Systems Integration, London
Salary: Β£48,000 - Β£58,000
Contract: Permanent, Full-time

About Us:

Enterprise Systems Integration helps large organizations modernize their IT infrastructure and development practices. We’re looking for experienced DevOps engineers to accelerate our clients’ delivery capabilities.

Key Responsibilities:

  • Design and implement CI/CD pipelines
  • Automate infrastructure provisioning using IaC
  • Support container orchestration with Kubernetes
  • Implement monitoring and alerting solutions
  • Drive DevOps best practices and cultural changes

Requirements:

  • 3+ years experience in DevOps or similar roles
  • Strong knowledge of CI/CD tools (Jenkins, GitHub Actions)
  • Experience with containerization (Docker, Kubernetes)
  • Infrastructure as Code experience (Terraform, CloudFormation)
  • Scripting skills in Python, Bash, or similar

Nice to Have:

  • Cloud platform certifications
  • Experience with GitOps workflows
  • Knowledge of observability platforms
  • Security automation experience

Benefits:

  • 27 days holiday + bank holidays
  • Remote-first working policy
  • Learning and certification budget
  • Enhanced family leave policies
  • Private healthcare
  • Stock options

πŸ“± EZ Money Apps

No Experience App Developer - HUGE POTENTIAL!!!

Company: EZ Money Apps
Salary: Β£0 Base + Revenue Share!!!
Contract: Flexible Partnership Agreement

About Us:

Visionary app creator with 100+ app ideas looking for HUNGRY developers to bring concepts to life! Multiple BILLION-POUND ideas ready to be built!

Key Responsibilities:

  • Build simple apps based on our million-pound ideas
  • Create quick MVP versions to test in market
  • Handle all technical aspects

Requirements:

  • ANY coding experience
  • Must sign our custom partnership agreement

Benefits:

  • 30% of all future profits
  • Be your own boss - work whenever you want
  • Potential to create the NEXT BILLION DOLLAR APP!
  • Resume builder for your portfolio

Are YOU ready to take a RISK?

πŸ“± FinSoft XL Solutions 4 applied

Application Support Analyst

πŸ“’Important

This is the mandatory JD for Candidate role project.

Company: FinSoft XL Solutions, Edinburgh
Salary: Β£26,000 - Β£32,000
Contract: Permanent, Full-time

About Us:

FinSoft XL Solutions develops trading applications for investment firms. Our application support team ensures our software runs smoothly for clients. You’ll work with users to resolve issues and improve system performance.

Key Responsibilities:

  • Monitor application performance
  • Investigate and resolve user issues
  • Support software deployments
  • Basic SQL query writing
  • Log analysis and troubleshooting
  • Update support documentation
  • Liaise with development teams
  • Handle user access management
  • Support user acceptance testing
  • Train users on applications

Requirements:

  • Customer service skills
  • Basic technical understanding
  • Problem-solving abilities
  • Good written communication
  • Ability to learn new systems
  • Basic SQL knowledge

Nice to Have:

  • Financial sector experience
  • ITIL foundation
  • Programming knowledge
  • Testing experience
  • Unix/Linux basics

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Cycle to work scheme
Backstory for the interviewer role only

Team Backstory: Our Application Support Team

Just for you as the interviewer

We’re a small, friendly team that’s been through some changes lately. Right now we have:

  • One senior analyst who works part-time (3 days a week)
  • Two junior analysts who started 6 months ago and are still learning

We need to hire 2-3 new people because:

  1. We’ve just won a big contract with a new client
  2. We’re rolling out a major upgrade to our trading platform
  3. Our team lead is on medical leave

Last year, we had a problem with two team members who couldn’t work well together. One of them knew a lot about SQL and databases, but he would make complex changes without telling anyone or writing anything down. When there were problems, nobody else could fix them. This created a lot of stress, especially when clients were waiting for help. Both of these people eventually left.

We learned from this experience. Now, our team shares knowledge regularly and everyone must document their work. Our team atmosphere is much better now - we help each other and make sure everyone understands what’s happening.

For these new positions, we care most about:

  • People who can work well with others and share what they know
  • Good communication skills, especially explaining technical things clearly
  • Willingness to document work properly
  • Patience when helping non-technical clients

We don’t expect candidates to know everything about finance or have perfect SQL skills - we can teach these things. What we can’t teach is a good attitude toward teamwork and communication.

This is a great opportunity for someone to join a positive team and grow their skills while working on interesting projects.

πŸ“¨ Review Applications to this Role

abdul-rahman

Abdul Rahman CV

Abdul Rahman

+440000000000
Email: abdul.rahman@email.com
Github: https://www.github.com/abdulrahman
LinkedIn: https://www.flinkedin.com/in/abdul-rahman
Location: Glasgow, UK

Personal Statement

Patient and supportive professional with strong communication skills and technical aptitude. Previous experience as English Teacher and Refugee Support Worker, developing exceptional abilities in explaining complex concepts. Over 6 years experience in education and community support; now seeking Application Support Analyst role at FinSoft XL Solutions to apply communication skills and technical knowledge in a software support environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Enrolled in comprehensive software engineering program developing practical technical skills
  • Building applications using JavaScript, HTML/CSS, React, and Node.js
  • Writing SQL queries to manage and retrieve data from relational databases
  • Troubleshooting software issues using systematic debugging processes
  • Creating detailed technical documentation for applications and processes
  • Supporting peer learning by explaining technical concepts clearly
  • Collaborating in team projects using agile development methodologies

Refugee Support Worker

Glasgow Welcomes | January 2022 – Present

  • Supporting newly arrived refugees with settlement processes and integration
  • Providing language support and cultural orientation in complex situations
  • Organizing community integration activities and digital skills workshops
  • Explaining complex procedural systems to people with diverse backgrounds
  • Maintaining detailed case documentation and progress tracking
  • Liaising between clients and government/support agencies
  • Developing creative solutions to logistical and communication challenges

English Language Teacher

Secondary School, Aleppo | September 2015 – August 2021

  • Taught English language to students aged 12-18 in diverse classroom settings
  • Developed curriculum and assessment materials adapted to different learning styles
  • Led extra-curricular language club activities to enhance student engagement
  • Created clear explanations of complex language concepts for non-native speakers
  • Utilized educational software and digital resources to enhance learning
  • Maintained detailed student progress records and performance analytics
  • Provided technical support for classroom technology and learning platforms

Education

CodeYourFuture, Glasgow | 2023-2024

  • Software Engineering Program, Cert.
  • Focus on full-stack web development, databases, and software support

University of Aleppo | 2011-2015

  • Bachelor’s in English Literature and Education
  • Focus on language acquisition and teaching methodologies

Technical Skills

  • Programming: Basic JavaScript, HTML/CSS, introductory React
  • Database: SQL fundamentals, data querying and structure concepts
  • Documentation: Technical writing, process documentation, user guides
  • Support Tools: Basic ticketing systems, version control with Git
  • Software Testing: Fundamental testing methodologies and user acceptance
  • Learning Systems: Experience with educational software and platforms

Additional Skills

  • Customer Service: Exceptional patience and empathy in support situations
  • Communication: Clear explanation of complex concepts to diverse audiences
  • Problem-solving: Creative approaches to technical and procedural challenges
  • Cultural Awareness: Experience working with diverse international populations
  • Time Management: Efficient handling of multiple priorities and deadlines
  • Languages: English (Professional), Arabic (Native), Kurdish (Native)

Certifications

  • SQL Fundamentals (Coursera)
  • Introduction to ITIL (In Progress)
  • Trauma-Informed Support (Scottish Refugee Council)
  • Digital Teaching Skills (British Council)

Key Achievements

  • Created multilingual technical guide for refugee digital access that was adopted by multiple organizations
  • Developed simplified explanation methodology that improved student comprehension by 40%
  • Successfully supported 50+ refugees in navigating complex technical systems
  • Recognized for exceptional communication skills during critical support situations
  • Maintained 100% positive feedback from language students and support clients

Abdul Rahman CV

Abdul Rahman

+440000000000
Email: abdul.rahman@email.com
Github: https://www.github.com/abdulrahman
LinkedIn: https://www.flinkedin.com/in/abdul-rahman
Location: Glasgow, UK

Personal Statement

Patient and supportive professional with strong communication skills and technical aptitude. Previous experience as English Teacher and Refugee Support Worker, developing exceptional abilities in explaining complex concepts. Over 6 years experience in education and community support; now seeking Application Support Analyst role at FinSoft XL Solutions to apply communication skills and technical knowledge in a software support environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Enrolled in comprehensive software engineering program developing practical technical skills
  • Building applications using JavaScript, HTML/CSS, React, and Node.js
  • Writing SQL queries to manage and retrieve data from relational databases
  • Troubleshooting software issues using systematic debugging processes
  • Creating detailed technical documentation for applications and processes
  • Supporting peer learning by explaining technical concepts clearly
  • Collaborating in team projects using agile development methodologies

Refugee Support Worker

Glasgow Welcomes | January 2022 – Present

  • Supporting newly arrived refugees with settlement processes and integration
  • Providing language support and cultural orientation in complex situations
  • Organizing community integration activities and digital skills workshops
  • Explaining complex procedural systems to people with diverse backgrounds
  • Maintaining detailed case documentation and progress tracking
  • Liaising between clients and government/support agencies
  • Developing creative solutions to logistical and communication challenges

English Language Teacher

Secondary School, Aleppo | September 2015 – August 2021

  • Taught English language to students aged 12-18 in diverse classroom settings
  • Developed curriculum and assessment materials adapted to different learning styles
  • Led extra-curricular language club activities to enhance student engagement
  • Created clear explanations of complex language concepts for non-native speakers
  • Utilized educational software and digital resources to enhance learning
  • Maintained detailed student progress records and performance analytics
  • Provided technical support for classroom technology and learning platforms

Education

CodeYourFuture, Glasgow | 2023-2024

  • Software Engineering Program, Cert.
  • Focus on full-stack web development, databases, and software support

University of Aleppo | 2011-2015

  • Bachelor’s in English Literature and Education
  • Focus on language acquisition and teaching methodologies

Technical Skills

  • Programming: Basic JavaScript, HTML/CSS, introductory React
  • Database: SQL fundamentals, data querying and structure concepts
  • Documentation: Technical writing, process documentation, user guides
  • Support Tools: Basic ticketing systems, version control with Git
  • Software Testing: Fundamental testing methodologies and user acceptance
  • Learning Systems: Experience with educational software and platforms

Additional Skills

  • Customer Service: Exceptional patience and empathy in support situations
  • Communication: Clear explanation of complex concepts to diverse audiences
  • Problem-solving: Creative approaches to technical and procedural challenges
  • Cultural Awareness: Experience working with diverse international populations
  • Time Management: Efficient handling of multiple priorities and deadlines
  • Languages: English (Professional), Arabic (Native), Kurdish (Native)

Certifications

  • SQL Fundamentals (Coursera)
  • Introduction to ITIL (In Progress)
  • Trauma-Informed Support (Scottish Refugee Council)
  • Digital Teaching Skills (British Council)

Key Achievements

  • Created multilingual technical guide for refugee digital access that was adopted by multiple organizations
  • Developed simplified explanation methodology that improved student comprehension by 40%
  • Successfully supported 50+ refugees in navigating complex technical systems
  • Recognized for exceptional communication skills during critical support situations
  • Maintained 100% positive feedback from language students and support clients

elena-popov

Elena Popov Cover Letter

Elena Popov

+440000000000
Email: elena.popov@email.com
Github: https://www.github.com/elenapopov
LinkedIn: https://www.flinkedin.com/in/elena-popov
Edinburgh, UK

24 February 2025

Hiring Manager
FinSoft XL Solutions
Edinburgh

Re: Application Support Analyst Position

Dear Hiring Manager,

I am writing to apply for the Application Support Analyst position at FinSoft XL Solutions. With my background in design and growing technical skills, I believe I can bring a unique perspective to your application support team.

My experience as a Junior Graphic Designer at Edinburgh Creative Studio involved regular collaboration with development teams on website projects, giving me insight into the software development lifecycle and user support needs. While working closely with clients, I developed:

  • Strong customer service skills through direct client interaction and support
  • Problem-solving abilities by translating client needs into effective solutions
  • Communication expertise in explaining technical concepts to non-technical users
  • Documentation skills by creating clear user guides and process documentation

Through my current training with CodeYourFuture’s software engineering program, I’ve built upon this foundation with more formal technical knowledge, including:

  • SQL fundamentals for querying and analyzing data
  • Application development using JavaScript, HTML, and CSS
  • Version control using Git and GitHub
  • Software testing methodologies and practices

My design background has trained me to be detail-oriented and user-focusedβ€”qualities that transfer well to application support. I understand the importance of not just solving technical issues but doing so in a way that enhances the user experience. My experience creating documentation and guides for clients would be particularly valuable in a support role where clear communication is essential.

What attracts me to FinSoft XL Solutions is the opportunity to apply my combined creative and technical skills in a specialized environment. The financial technology sector presents interesting challenges at the intersection of complex systems and user needsβ€”an area where my problem-solving abilities and communication skills would be particularly valuable.

As an Edinburgh resident, I appreciate the convenience of working locally, and the benefits offered, particularly the flexible working hours, would support my continued professional development.

I am excited about the opportunity to contribute to your application support team and would welcome the chance to discuss how my background and skills could benefit FinSoft XL Solutions.

Thank you for considering my application.

Sincerely,

Elena Popov


Elena Popov CV

Elena Popov

+440000000000
Email: elena.popov@email.com
Github: https://www.github.com/elenapopov
LinkedIn: https://www.flinkedin.com/in/elena-popov
Location: Edinburgh, UK

Personal Statement

Creative and analytical professional with design background transitioning to technology. Previous experience as Junior Graphic Designer at Edinburgh Creative Studio, collaborating with development team on website designs. Over 2 years experience in digital design and client communication; now seeking Application Support Analyst role at FinSoft XL Solutions to apply problem-solving abilities and technical skills in a software support environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2024 – Present

  • Participating in intensive software engineering program with focus on practical skills
  • Building full-stack applications using JavaScript, React, and Node.js
  • Writing SQL queries to manage and retrieve data from relational databases
  • Creating technical documentation for applications and system processes
  • Troubleshooting application issues and implementing solutions
  • Collaborating with team members to complete development projects
  • Supporting user testing and gathering feedback for improvements

Junior Graphic Designer

Edinburgh Creative Studio | April 2021 – August 2023

  • Created digital and print materials for diverse client base, demonstrating attention to detail
  • Collaborated with development team on website designs and user interfaces
  • Participated in client meetings to gather requirements and present solutions
  • Used design thinking to solve complex visual communication challenges
  • Maintained brand consistency across multiple platforms and applications
  • Provided support to clients for website content management systems
  • Created user documentation and guides for client-managed websites

Brand Designer

Minsk Design Bureau | September 2018 – March 2021

  • Developed brand identities and marketing materials for local and international clients
  • Managed client communication and project timelines, developing client service skills
  • Created comprehensive brand guidelines ensuring consistent implementation
  • Coordinated with print vendors and digital publishers on technical specifications
  • Adapted designs based on user feedback and performance analytics

Freelance Designer

Self-employed | January 2016 – August 2018

  • Provided design services for small businesses and startups
  • Managed client relationships and project deliverables
  • Created marketing materials and simple websites for clients
  • Balanced multiple projects and deadlines effectively

Education

CodeYourFuture, Edinburgh | 2023-2024

  • Software Engineering Program, Cert.
  • Focus on JavaScript, React, Node.js, SQL, and software development processes

Belarus State Academy of Arts | 2012-2016

  • Bachelor of Design (First Class)
  • Focus on visual communication and digital design

Technical Skills

  • Programming: Basic JavaScript, HTML/CSS, introductory React
  • Database: SQL fundamentals, basic data structure concepts
  • Software: Adobe Creative Suite, Figma, Sketch
  • Documentation: Technical writing, user guides, process documentation
  • Support Tools: Basic ticketing systems, version control with Git
  • Communication Tools: Slack, Microsoft Teams, Zoom, email systems

Additional Skills

  • Customer Service: Experience supporting clients with technical and creative needs
  • Problem-solving: Analytical approach to identifying and resolving issues
  • Communication: Clear explanation of technical concepts to non-technical users
  • Time Management: Efficient handling of multiple priorities and deadlines
  • Adaptability: Quick learner comfortable with new systems and processes
  • Languages: English (Professional), Russian (Native), Belarusian (Native)

Certifications

  • SQL Fundamentals (Udemy)
  • Introduction to ITIL (In Progress)
  • Web Accessibility Fundamentals (W3C)

Key Achievements

  • Reduced client support requests by 30% through improved user documentation
  • Created onboarding guide for client website management that received company-wide adoption
  • Consistently maintained 100% client satisfaction ratings through proactive support
  • Recognized for exceptional problem-solving during critical client website issues
  • Successfully transitioned design skills to technical application development

jamie-mackenzie

Jamie MacKenzie Cover Letter

Jamie MacKenzie

+440000000000
Email: jamie.mackenzie@email.com
Github: https://www.github.com/jamiemackenzie
LinkedIn: https://www.flinkedin.com/in/jamie-mackenzie
Glasgow, UK

24 February 2025

Hiring Manager
FinSoft XL Solutions
Edinburgh

Re: Application Support Analyst Position

Dear Hiring Manager,

I am writing to apply for the Application Support Analyst position at FinSoft XL Solutions. With my background in manufacturing systems and developing technical skills, I believe I can bring a valuable perspective to your application support team.

While my experience comes from the manufacturing sector rather than financial services, the core skills I’ve developed are directly transferable to application support:

  • System Monitoring: Continuous oversight of critical production systems to identify issues before they impact operations
  • Troubleshooting Methodology: Systematic approach to diagnosing and resolving complex technical problems
  • User Support: Training and assisting staff with varying levels of technical expertise
  • Documentation: Creating clear technical procedures and issue resolution guides
  • Process Optimization: Identifying opportunities to improve system efficiency and reliability

During my time as a Production Line Supervisor at McVitie’s Factory in Glasgow, I was responsible for both the technical systems and the people using themβ€”a combination that mirrors the dual technical and customer service aspects of application support. I’ve learned to balance the technical requirements of system maintenance with the human elements of user assistance and training.

My current training with CodeYourFuture has supplemented my practical experience with more formal technical knowledge, including:

  • SQL for database querying and reporting
  • Python for automation and scripting
  • Monitoring tools like Prometheus and Grafana
  • Cloud infrastructure concepts and management

I understand that the financial trading applications supported by FinSoft XL Solutions operate in a different domain than manufacturing systems, but both environments share fundamental requirements for reliability, performance monitoring, and responsive support. My experience troubleshooting issues in time-sensitive production environments has taught me to prioritize effectively and communicate clearly under pressureβ€”skills that would transfer well to supporting critical trading applications.

As a Glasgow resident, I am prepared to commute to Edinburgh for this opportunity. The benefits offered, particularly the flexible working hours, would support this arrangement effectively.

What attracts me to this role is the opportunity to apply my systematic problem-solving approach in a new technical domain while building on my experience supporting users through complex technical challenges. I am excited about the prospect of learning the specifics of financial trading applications and contributing to your support team’s success.

I would welcome the opportunity to discuss how my background and technical skills could benefit FinSoft XL Solutions.

Thank you for considering my application.

Sincerely,

Jamie MacKenzie


Jamie MacKenzie CV

Jamie MacKenzie

+440000000000
Email: jamie.mackenzie@email.com
Github: https://www.github.com/jamiemackenzie
LinkedIn: https://www.flinkedin.com/in/jamie-mackenzie
Location: Glasgow, UK

Personal Statement

Technically-minded professional with manufacturing background and strong problem-solving abilities. Previous job as Production Line Supervisor at McVitie’s Factory, creating basic scripts for production monitoring. Over 8 years experience in systematic troubleshooting and process optimization; now seeking Application Support Analyst role at FinSoft XL Solutions to apply technical skills in a software support environment.

Work History

Trainee Software Engineer

CodeYourFuture | August 2023 – Present

  • Developing automation tools for industrial systems using Python and JavaScript
  • Implementing monitoring solutions with Prometheus and Grafana
  • Managing cloud infrastructure using AWS and Terraform
  • Contributing to manufacturing process optimization projects
  • Writing SQL queries for data analysis and reporting
  • Creating technical documentation for system configurations
  • Troubleshooting application issues through systematic debugging processes

Production Line Supervisor

McVitie’s Factory | March 2019 – July 2023

  • Supervised production line operations and maintenance in major Glasgow manufacturing facility
  • Created basic scripts for production monitoring that improved efficiency by 30%
  • Led team of 20 production workers, developing leadership and communication skills
  • Implemented digital tracking systems for quality control and production metrics
  • Maintained detailed documentation of production processes and issues
  • Managed system upgrades and configuration changes with minimal disruption
  • Trained staff on technical systems and standard operating procedures
  • Developed solutions for complex production issues using systematic troubleshooting

Factory Worker

Tunnock’s | June 2015 – February 2019

  • Operated automated production equipment in Scottish food manufacturing environment
  • Used digital inventory systems and production tracking software
  • Maintained production records and quality control documentation
  • Participated in system implementation and provided user feedback
  • Supported equipment maintenance and basic troubleshooting
  • Contributed to process improvement initiatives that increased efficiency
  • Developed strong understanding of manufacturing systems and workflows

Education

CodeYourFuture, Glasgow | 2023-2024

  • Software Engineering Program
  • Focus on Python, infrastructure automation, and software support

Glasgow Clyde College | 2017-2019

  • HNC Manufacturing Engineering
  • Evening classes while working full-time, demonstrating commitment to professional development

Technical Skills

  • Programming: Python, basic JavaScript, SQL for data querying
  • Monitoring Tools: Prometheus, Grafana, production monitoring systems
  • Cloud Platforms: AWS fundamentals, basic infrastructure management
  • Documentation: Technical procedures, system configurations, issue tracking
  • Databases: Basic data structure concepts, query writing, reporting
  • Troubleshooting: Systematic debugging, root cause analysis, solution implementation
  • Process Optimization: Workflow analysis, efficiency improvement, automation

Additional Skills

  • Team Leadership: Managing technical staff in manufacturing environment
  • Communication: Clear explanation of technical processes to diverse audiences
  • Problem-solving: Methodical approach to complex technical challenges
  • Time Management: Prioritizing issues based on business impact
  • Adaptability: Quick adjustment to new systems and technologies
  • Training Delivery: Effective instruction on technical systems and procedures
  • Languages: English (Native)

Certifications

  • AWS Cloud Practitioner
  • CompTIA Linux+
  • IOSH Managing Safely
  • SQL Fundamentals (Coursera)
  • Introduction to ITIL (In Progress)

Key Achievements

  • Implemented automated monitoring system that reduced production downtime by 45%
  • Created simplified technical guides that improved system adoption across production floor
  • Developed systematic troubleshooting methodology adopted by entire department
  • Recognized for exceptional problem-solving during critical system failure
  • Maintained perfect safety record for team of 20 during 4+ years of supervision

mariam-abboud

Mariam Abboud Cover Letter

Mariam Abboud

+440000000000
Email: mariam.abboud@email.com
Github: https://www.github.com/mariamabboud
LinkedIn: https://www.flinkedin.com/in/mariam-abboud
Glasgow, UK

24 February 2025

Hiring Manager
FinSoft XL Solutions
Edinburgh

Re: Application Support Analyst Position

Dear Hiring Manager,

I am writing to apply for the Application Support Analyst position at FinSoft XL Solutions. With my background in laboratory information systems and developing software engineering skills, I believe I can bring valuable technical expertise to your application support team.

During my six years as a Medical Laboratory Technician at Beirut General Hospital, I gained extensive experience maintaining critical systems where accuracy and reliability were paramountβ€”qualities equally important in financial trading applications. My responsibilities included:

  • System Monitoring: Ensuring laboratory information systems operated efficiently and accurately
  • User Support: Assisting medical staff with technical issues and application usage
  • Data Management: Maintaining data integrity across interconnected systems
  • Process Automation: Developing scripts to streamline laboratory workflows
  • Documentation: Creating comprehensive guides and standard operating procedures

Working in a medical environment taught me to approach technical problems with both urgency and precisionβ€”when patient results were at stake, effective and accurate resolution was essential. This experience developed my ability to remain composed under pressure and maintain meticulous attention to detail, skills directly transferable to supporting financial applications where similar standards apply.

My current training with CodeYourFuture has enhanced my technical foundation, particularly in areas relevant to application support:

  • SQL for database querying and data analysis
  • Java and Spring Boot for understanding application architecture
  • Automated testing methodologies for systematic troubleshooting
  • AWS and infrastructure concepts for system environment comprehension

The healthcare and financial sectors share several fundamental requirements: data security, system reliability, regulatory compliance, and the need for clear communication between technical and non-technical stakeholders. My experience bridging the gap between laboratory technicians, medical staff, and IT teams has prepared me well for the liaison role between users, developers, and other stakeholders in application support.

As a Glasgow resident, I am prepared to commute to Edinburgh for this position. The benefits offered, particularly the flexible working hours, would support this arrangement effectively.

What attracts me to FinSoft XL Solutions is the opportunity to apply my technical skills and methodical approach in a new sector while building on my experience supporting critical systems. I am eager to learn the specifics of financial trading applications and contribute my problem-solving abilities to your support team.

I would welcome the opportunity to discuss how my unique background and technical skills could benefit your organization.

Thank you for considering my application.

Sincerely,

Mariam Abboud


Mariam Abboud CV

Mariam Abboud

+440000000000
Email: mariam.abboud@email.com
Github: https://www.github.com/mariamabboud
LinkedIn: https://www.flinkedin.com/in/mariam-abboud
Location: Glasgow, UK

Personal Statement

Detail-oriented technology professional with healthcare background and strong problem-solving abilities. Previous experience as Medical Laboratory Technician at Beirut General Hospital, maintaining laboratory information systems. Over 6 years experience in technical environments and data management; now seeking Application Support Analyst role at FinSoft XL Solutions to apply systematic approach in a software support setting.

Work History

Trainee Software Engineer

CodeYourFuture | August 2023 – Present

  • Developing microservices using Java and Spring Boot in structured learning environment
  • Implementing automated testing frameworks for backend applications
  • Writing SQL queries for data retrieval and analysis
  • Managing infrastructure using AWS and Terraform
  • Building CI/CD pipelines for continuous deployment
  • Creating comprehensive technical documentation
  • Troubleshooting application issues using methodical debugging approaches

Medical Laboratory Technician

Beirut General Hospital | March 2017 – June 2023

  • Maintained laboratory information systems ensuring data accuracy and integrity
  • Developed scripts to automate laboratory data processing, improving efficiency by 35%
  • Collaborated with IT team on system upgrades and maintenance
  • Led digital transformation of sample tracking system, reducing errors by 40%
  • Created user documentation and training materials for laboratory software
  • Provided technical support to medical staff using laboratory systems
  • Implemented quality control procedures for data validation
  • Maintained detailed records and generated regular reports

Education

CodeYourFuture, Glasgow | 2023-2024

  • Software Engineering Program
  • Focus on Java, databases, and software support systems

Lebanese American University | 2012-2016

  • Bachelor of Science in Medical Laboratory Sciences
  • Focus on laboratory techniques and information systems

Technical Skills

  • Programming: Java, Spring Boot, basic Python
  • Database: SQL (PostgreSQL, MySQL), data structure concepts
  • Infrastructure: AWS fundamentals, basic Terraform
  • Testing: JUnit, automated testing methodologies
  • Documentation: Technical writing, process documentation, user guides
  • Support Tools: Ticketing systems, version control with Git
  • Monitoring: Application performance monitoring concepts, log analysis

Additional Skills

  • Problem-solving: Systematic approach to technical challenges
  • Communication: Clear explanation of technical concepts to non-technical users
  • Analysis: Pattern recognition and data interpretation
  • Quality Assurance: Attention to detail and validation procedures
  • Time Management: Prioritizing issues based on business impact
  • Adaptability: Quick adjustment to new systems and technologies
  • Languages: English (Professional), Arabic (Native), French (Professional)

Certifications

  • AWS Solutions Architect Associate
  • HashiCorp Terraform Associate
  • Oracle Certified Associate Java SE 8 Programmer
  • ITIL Foundation (In Progress)
  • Medical Laboratory Information Systems Specialist

Key Achievements

  • Developed laboratory data automation system that reduced processing time by 60%
  • Created user documentation that decreased support requests by 45%
  • Implemented data validation procedures that improved accuracy by 35%
  • Led successful system migration with zero data loss
  • Recognized for exceptional troubleshooting during critical laboratory system failure
  • Balanced technical responsibilities with healthcare delivery requirements
  • Maintained perfect accuracy record for critical laboratory results

πŸ’Ό FinTech Innovations

Junior Product Manager

Company: FinTech Innovations, London
Salary: Β£35,000 - Β£42,000
Contract: Permanent, Full-time

About Us:

FinTech Innovations builds digital banking solutions for challenger banks and financial institutions. We’re seeking a junior product manager to help develop our next generation of payment products.

Key Responsibilities:

  • Support the product development lifecycle
  • Collect and prioritize user requirements
  • Create product backlog items and user stories
  • Collaborate with design and engineering teams
  • Analyze market trends and competitor offerings

Requirements:

  • Bachelor’s degree in business, technology or related field
  • Understanding of software development processes
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • Basic knowledge of financial services industry

Nice to Have:

  • Experience with product management tools
  • Understanding of UI/UX principles
  • Knowledge of agile methodologies
  • Background in financial services

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working model
  • Central London office with excellent facilities
  • Regular training and development opportunities
  • Subsidized gym membership
  • Mental health support services

πŸ“± Fusion Marketing Tech

Junior Marketing Technologist

Company: Fusion Marketing Tech, London
Salary: Β£28,000 - Β£33,000
Contract: Permanent, Full-time

About Us:

Fusion Marketing Tech helps brands leverage technology for effective digital marketing. We’re seeking a junior marketing technologist to support our clients’ MarTech implementations.

Key Responsibilities:

  • Configure and maintain marketing automation platforms
  • Implement tracking and analytics solutions
  • Build and optimize email marketing campaigns
  • Support integration of marketing tools and CRMs
  • Analyze campaign performance data

Requirements:

  • Degree in marketing, technology, or related field
  • Understanding of digital marketing concepts
  • Basic knowledge of HTML, CSS, and JavaScript
  • Analytical mindset and attention to detail
  • Good communication skills

Nice to Have:

  • Experience with marketing platforms (HubSpot, Marketo)
  • Knowledge of Google Analytics
  • Understanding of CRM systems
  • Interest in data privacy and compliance

Benefits:

  • 24 days holiday + bank holidays
  • Flexible working arrangements
  • Modern office in West London
  • Regular training workshops
  • Team social events
  • Wellness program

πŸ’» Global Data Processing Ltd

Work-From-Home Data Entry Specialist

Company: Global Data Processing Ltd, Remote (UK Hours)
Salary: Β£55 p/h
Contract: Flexible Agreement

About Us:

International business processing company with clients worldwide! Expanding rapidly and need UK-based workers immediately.

Key Responsibilities:

  • Process simple data forms from home
  • Copy information between systems
  • Handle basic customer information
  • Make easy bank transfers occasionally
  • Work flexible hours

Requirements:

  • Basic computer skills only
  • Need reliable internet connection
  • Must have personal bank account
  • No formal qualifications required!
  • Should be comfortable with minimal training

Benefits:

  • earn while you learn
  • many positions available - tell your friends!

TOO GOOD TO BE TRUE? It’s not! Apply today with your bank details for immediate start!

🌱 GreenTech Innovations

Junior Sustainability Analyst

Company: GreenTech Innovations, Birmingham
Salary: Β£26,000 - Β£32,000
Contract: Permanent, Full-time

About Us:

GreenTech Innovations helps businesses reduce their environmental impact through technology solutions. We’re looking for a sustainability analyst to support our growing consulting team.

Key Responsibilities:

  • Collect and analyze environmental impact data
  • Support carbon footprint assessments
  • Assist with sustainability reporting
  • Research green technology solutions
  • Contribute to client presentations and proposals

Requirements:

  • Degree in environmental science, sustainability, or related field
  • Strong analytical and data processing skills
  • Knowledge of sustainability frameworks and metrics
  • Proficiency with Excel and data visualization
  • Good written and verbal communication

Nice to Have:

  • Experience with sustainability reporting tools
  • Understanding of carbon accounting
  • Knowledge of environmental regulations
  • Programming skills (Python, R)

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working model
  • Cycle to work scheme
  • Volunteer days for environmental causes
  • Professional development opportunities
  • Pension scheme with ethical investment options

πŸ” HealthTech Innovations

Junior QA Engineer

Company: HealthTech Innovations, Manchester
Salary: Β£26,000 - Β£32,000
Contract: Permanent, Full-time

About Us:

HealthTech Innovations develops digital solutions for healthcare providers. We’re seeking a detail-oriented QA Engineer to ensure our applications meet the highest quality standards.

Key Responsibilities:

  • Create and execute test cases for web and mobile applications
  • Perform manual and automated testing
  • Report and track software defects
  • Support user acceptance testing
  • Maintain test documentation

Requirements:

  • Degree in computer science or related field (or equivalent experience)
  • Understanding of software testing methodologies
  • Attention to detail and analytical thinking
  • Good communication skills
  • Basic programming knowledge

Nice to Have:

  • Experience with test automation tools
  • ISTQB foundation certification
  • Knowledge of healthcare IT systems
  • Understanding of GDPR and data protection

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Modern office in Manchester city center
  • Regular team building events
  • Health and wellbeing support
  • Cycle to work scheme

🎨 Hip Studio 1 applied

Junior Web Developer

Company: Hip Studio (team of 12), Brighton
Salary: Β£28,000 - Β£30,000
Contract: Permanent, Full-time

About Us:

Studio is a boutique web development agency creating custom websites and web applications for local businesses and startups. As a small team of 12 (6 developers, 3 designers, and 3 in project/client management), we offer a hands-on learning environment where you’ll work directly with senior developers and clients.

We pride ourselves on crafting bespoke solutions and maintaining long-term client relationships. You’ll have the opportunity to work on entire projects from start to finish, rather than just small components.

Key Responsibilities:

  • Build responsive websites using modern frameworks
  • Work directly with designers and clients
  • Write clean, maintainable code
  • Help maintain existing client websites
  • Learn about project estimation
  • Assist with client meetings
  • Handle basic WordPress customization
  • Support testing and deployment
  • Help with technical documentation
  • Contribute to internal tools

Requirements:

  • Basic knowledge of HTML, CSS, and JavaScript
  • Understanding of responsive design
  • Familiarity with version control (Git)
  • Eager to learn new technologies
  • Good communication skills
  • Problem-solving mindset

Nice to Have:

  • Experience with React or Vue.js
  • Basic PHP knowledge
  • WordPress experience
  • Understanding of SEO principles
  • Design sense

Benefits:

  • 24 days holiday + bank holidays
  • Flexible working hours
  • Direct mentoring from senior devs
  • Input into technology choices
  • Regular team lunches
  • City center office
  • Learning budget
  • Choose your own equipment
  • Casual dress code
  • Friday afternoon learning sessions

πŸ“¨ Review Applications to this Role

blessing-peters

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

✏️ InnovateMed

Junior Product Designer

Company: InnovateMed, London
Salary: Β£28,000 - Β£35,000
Contract: Permanent, Full-time

About Us:

InnovateMed creates digital solutions for healthcare providers and patients. We’re looking for a junior product designer to help create intuitive and accessible healthcare applications.

Key Responsibilities:

  • Create wireframes, prototypes, and UI designs
  • Conduct user research and usability testing
  • Collaborate with product managers and developers
  • Design responsive interfaces for web and mobile
  • Maintain design system and component library

Requirements:

  • Degree in design or related field (or equivalent experience)
  • Portfolio demonstrating UI/UX design skills
  • Proficiency with design tools (Figma, Adobe XD)
  • Understanding of design principles and accessibility
  • Good communication and collaboration skills

Nice to Have:

  • Knowledge of healthcare industry
  • Experience with design systems
  • Basic understanding of HTML/CSS
  • Interest in inclusive design practices

Benefits:

  • 24 days holiday + bank holidays
  • Flexible working hours
  • Central London office
  • Design conference allowance
  • Professional development opportunities
  • Mental health support

πŸ“± InstaRich Technologies

AI Algorithm Specialist / Growth Hacker

Company: InstaRich Technologies, London / Remote
Salary: Β£25,000 - Β£250,000 (Based on performance)
Contract: Full-time or Part-time or Whatever Works!

About Us:

STEALTH MODE startup founded by ex-FAANG billionaire (can’t say who)! We’re creating revolutionary AI that will CHANGE THE WORLD! Be part of something HUGE!

Key Responsibilities:

  • Develop complex AI algorithms (or marketing or sales or whatever your passion is!)
  • Growth hack our user acquisition strategy
  • Create viral content for multiple platforms
  • Attend brainstorming sessions at luxury venues
  • Be ready to pivot quickly as we DISRUPT EVERYTHING!

Requirements:

  • HUSTLER mentality and GRINDER work ethic!!
  • Available for late night calls with our CEO
  • Willing to work for lower initial salary for MASSIVE future earnings
  • Must sign extensive NDA and non-compete
  • Should believe in our vision without asking too many questions

Benefits:

  • Equity options (details after 2-year cliff)
  • Free energy drinks and protein bars
  • Potential to become millionaire when we IPO next year!!
  • Access to founder’s luxury vacation home (for top performers)
  • No boring corporate structure or HR policies to slow you down!

ONCE IN A LIFETIME opportunity! Position will be filled this week!

🏒 MoneyWise Solutions Ltd 5 applied

Junior Software Developer - FinTech

Junior Software Developer - FinTech

  • Company: MoneyWise Solutions Ltd, London
  • Salary: Β£28,000 - Β£35,000
  • Contract: Fixed-term, Full-time

About Us:

MoneyWise Solutions is a growing financial technology company that helps small businesses manage their finances better. We’re looking for talented junior developers to join our friendly team.

Key Responsibilities:

  • Write clean, maintainable code for our web applications
  • Work with senior developers to fix bugs and add new features
  • Participate in code reviews and team meetings
  • Help maintain our testing documentation
  • Support our continuous integration processes

Requirements:

  • Bachelor’s degree
  • Knowledge of JavaScript, Python, or Java
  • Knowledge of version control systems (Git)
  • Basic understanding of databases and SQL
  • Good problem-solving skills
  • Ability to work well in a team

Nice to Have:

  • Experience with React or Angular
  • Understanding of Agile methodologies
  • TDD experience

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Professional development budget
  • Regular team social events

πŸ“¨ Review Applications to this Role

clara-kebdeom

Cover Letter for Clara Kebedom

Clara Kebedom

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in quality control, software testing, and technical documentation, I am confident in my ability to provide exceptional first-line IT support.

My professional experience has equipped me with critical skills that align perfectly with your requirements. At Manchester Manufacturing Ltd, I developed systematic testing procedures and reduced defect rates by 35%, demonstrating my ability to approach technical challenges methodically. My current training with CodeYourFuture has further enhanced my technical skills, particularly in documentation, troubleshooting, and user support.

The technical skills I’ve developed, including proficiency in Windows operating systems, troubleshooting, and documentation, make me an ideal candidate for your service desk team. My experience in creating and maintaining knowledge bases, combined with strong communication skills, will enable me to provide efficient and helpful support to your clients.

I am particularly attracted to TechSupport Pro’s commitment to professional development and the opportunity to support businesses across the UK. My passion for continuous learning and technical problem-solving aligns perfectly with your organisation’s goals.

I look forward to the opportunity to discuss how my skills can contribute to your service desk team.

Yours sincerely,
Clara Kebedom


CV Clara Kebedom

Clara Kebedom

+44 7700 000000
Email: clara.kebedom@email.com
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Location: Manchester, UK

Professional Summary

Detail-oriented quality assurance professional with extensive experience in systematic testing, documentation, and process improvement. Bringing strong technical skills, analytical mindset, and exceptional communication abilities to support IT service desk operations. Proven track record of reducing defects, implementing robust testing frameworks, and maintaining high standards of technical documentation.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed comprehensive test automation frameworks
  • Created detailed testing documentation
  • Implemented accessibility and security testing protocols
  • Built end-to-end test suites using JavaScript and related technologies

Quality Control Specialist

Manchester Manufacturing Ltd (June 2021 - August 2023)

  • Led quality control processes for medical equipment manufacturing
  • Implemented systematic testing procedures
  • Documented complex compliance requirements
  • Achieved 35% reduction in product defect rates
  • Developed and maintained rigorous quality management systems

Technical Skills

IT Support and Testing Competencies

  • Windows Operating Systems
  • Ticketing System Management
  • Network Troubleshooting
  • IT Support Documentation
  • Test Automation
  • Accessibility Testing

Technical Tools

  • Chrome DevTools
  • GitHub Actions
  • Jenkins
  • Lighthouse
  • Jest
  • Cypress
  • React Testing Library

Technical Certifications

  • ISTQB Foundation Level
  • Accessibility Testing Specialist
  • A+ Certification Preparation (In Progress)

Language Skills

  • English (Professional Working)
  • Tigrinya (Native Speaker)
  • Arabic (Conversational)

Key Achievements

  • Developed 50+ automated test cases
  • Achieved 90% test coverage in software projects
  • Reduced bug reports by 30%
  • Maintained 100% WCAG compliance in testing

Professional Interests

  • IT Service Management
  • Technical Support
  • Quality Assurance
  • Continuous Improvement
  • User Experience Optimization

elena-kovac

Cover Letter for Elena Kovač

Elena Kovač

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in research science, software engineering, and system administration, I am well-positioned to provide exceptional first-line IT support.

My professional experience has consistently involved technical problem-solving, system integration, and clear communication. At the Zagreb Institute of Chemistry, I developed automated systems, maintained complex information management platforms, and collaborated extensively with IT departments. These experiences have honed my ability to diagnose technical issues, document solutions, and support users effectively.

My current training in software engineering has further developed my technical skills, particularly in Windows operating systems, network troubleshooting, and technical documentation. The Linux System Administrator certification and AWS Cloud Practitioner credentials demonstrate my commitment to technical excellence and continuous learning.

I am particularly drawn to TechSupport Pro’s emphasis on providing comprehensive IT support to businesses across the UK. My analytical background, combined with my technical skills and passion for solving complex problems, makes me an ideal candidate for your service desk team.

I look forward to the opportunity to discuss how my skills can contribute to TechSupport Pro’s mission of delivering outstanding IT support.

Yours sincerely,
Elena Kovač


CV Elena Kovač

Elena Kovač

+44 7700 000000
Email: elena.kovac@email.com
LinkedIn: https://www.flinkedin.com/in/elena-kovac
Location: Manchester, UK

Professional Summary

Highly analytical research scientist transitioning to IT support, bringing extensive technical expertise in system administration, automation, and problem-solving. Experienced in developing complex technical systems, with a strong background in Python, Linux, and infrastructure management. Skilled at translating technical complexity into clear, user-friendly support solutions.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed backend services using Python and PostgreSQL
  • Implemented sophisticated CI/CD pipelines with Jenkins and GitHub Actions
  • Built and deployed containerized applications using Docker
  • Contributed to open-source infrastructure automation projects
  • Demonstrated advanced technical troubleshooting and system integration skills

Research Scientist

Zagreb Institute of Chemistry (September 2015 - June 2023)

  • Developed automated data analysis pipelines using Python
  • Maintained complex laboratory information management systems
  • Implemented automated testing protocols for analytical instruments
  • Collaborated closely with IT department on systems integration projects
  • Consistently demonstrated exceptional problem-solving and technical documentation skills

Technical Skills

IT Support Competencies

  • Windows Operating Systems
  • Linux System Administration
  • Network Troubleshooting
  • Technical Documentation
  • System Integration
  • Ticketing System Management

Technical Tools

  • Python
  • Docker
  • Jenkins
  • GitHub Actions
  • PostgreSQL
  • Linux Command Line
  • CI/CD Pipelines

Certifications

  • Linux Foundation System Administrator (LFCS)
  • AWS Cloud Practitioner
  • Preparation for A+ Certification (In Progress)

Language Skills

  • English (Professional Working)
  • Croatian (Native Speaker)
  • German (Limited Working)

Key Technical Achievements

  • Successfully automated complex data analysis pipelines
  • Integrated multiple laboratory management systems
  • Implemented robust testing protocols for technical systems
  • Developed containerized application deployment strategies

Professional Interests

  • IT Service Management
  • Infrastructure Automation
  • Technical Support
  • System Optimization
  • Continuous Learning

paul-richardson

Cover Letter for Paul Richardson

Paul Richardson

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my extensive customer service background and current training in IT support, I am well-prepared to provide exceptional first-line technical assistance.

My professional journey demonstrates a consistent commitment to customer support and technical skill development. As a former contact center team leader at British Gas, I developed strong communication skills, problem-solving abilities, and a systematic approach to resolving customer issues. My current training with CodeYourFuture is equipping me with the technical knowledge required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in managing customer interactions, combined with my emerging technical expertise, positions me to provide clear, patient, and effective support to your clients. The CompTIA A+ certification in progress and ITIL Foundation certification further underscore my commitment to professional development in IT support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in customer service, coupled with my growing technical skills, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Paul Richardson


CV Paul Richardson

Paul Richardson

+44 7700 000000
Email: paul.richardson@email.com
Location: Manchester, UK

Professional Summary

Dedicated career returner with extensive customer service experience and emerging IT support skills. Bringing over a decade of customer-facing expertise from leadership roles in contact centers, now transitioning into technical support through comprehensive training. Combining strong communication skills with newly developed technical knowledge to provide exceptional IT service desk support.

Professional Experience

Trainee Service Desk Analyst

CodeYourFuture (November 2023 - Present)

  • Developing core service desk fundamentals and technical troubleshooting skills
  • Learning ticket management systems and technical documentation practices
  • Participating in mentored support scenarios to build practical IT support expertise
  • Gaining hands-on experience in resolving technical issues and supporting end-users

Technical Skills Development

CodeYourFuture (August 2023 - October 2023)

  • Completed comprehensive IT fundamentals training
  • Enhanced technical communication and support skills
  • Learned service desk best practices and support methodologies
  • Engaged in practical workshops to build technical problem-solving capabilities

Contact Center Team Leader

British Gas (March 2008 - June 2013)

  • Led and managed a team of 15 customer service representatives
  • Implemented call quality monitoring systems
  • Coordinated team scheduling and resource allocation
  • Delivered comprehensive customer service training
  • Demonstrated exceptional leadership and operational management skills

Customer Service Representative

Various Contact Centers (June 2002 - February 2008)

  • Managed diverse customer inquiries and complaint resolution
  • Utilized multiple customer management systems
  • Maintained consistently high customer satisfaction scores
  • Developed robust communication and problem-solving skills

Technical Skills

  • Windows Operating Systems
  • Service Desk Fundamentals
  • Technical Documentation
  • Help Desk Software
  • Basic Hardware Troubleshooting
  • Customer Support Systems

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate

Professional Development

  • Active participant in peer support networks
  • Developing technical expertise through home lab projects
  • Regular attendee at local technology meetups
  • Committed to continuous learning and professional growth

priya-patel

Cover Letter for Priya Patel

Priya Patel

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

It was so nice to meet you on Wednesday. As we discussed, I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my scientific background in bioinformatics, comprehensive retraining in technical support, and commitment to professional development, I am well-prepared to provide exceptional first-line IT support.

My professional journey demonstrates a unique combination of analytical thinking, systematic documentation, and technical skill development. As a former bioinformatics researcher, I developed advanced skills in creating testing protocols, managing complex information systems, and maintaining meticulous documentation. My current training with CodeYourFuture is equipping me with the specific technical skills required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in developing data analysis pipelines, combined with my emerging technical expertise and strong communication skills, positions me to provide clear, precise, and effective support to your clients. The ISTQB Foundation certification in progress further underscores my commitment to professional excellence in technical support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in research, coupled with my growing technical skills and multilingual capabilities, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Priya Patel


CV Priya Patel

Priya Patel

+44 7700 000000
Email: priya.patel@email.com
Location: Manchester, UK

Professional Summary

Dedicated technology professional with a PhD in Molecular Biology, transitioning to quality assurance engineering through comprehensive retraining. Bringing advanced analytical skills, research background, and a strong commitment to systematic documentation from bioinformatics research to software testing. Combining scientific precision with emerging technical expertise in quality assurance.

Professional Experience

Trainee Quality Assurance Engineer

CodeYourFuture (September 2023 - Present)

  • Acquiring comprehensive software testing methodologies and best practices
  • Developing sophisticated test case design and documentation procedures
  • Training in advanced defect tracking and reporting techniques
  • Participating in intensive weekend training sessions to build technical expertise

Retail Assistant

Tesco Express (March 2022 - Present)

  • Operate complex point-of-sale systems with precision
  • Manage detailed inventory tracking processes
  • Demonstrate exceptional time management while pursuing professional transition
  • Maintain professional skills during career development journey

Bioinformatics Research Associate

University of Manchester (September 2015 - May 2017)

  • Developed sophisticated data analysis pipelines for genomics research
  • Managed complex laboratory information systems
  • Created automated testing protocols for rigorous data validation
  • Published research demonstrating advanced analytical methodologies
  • Demonstrated exceptional technical documentation and system testing skills

Technical Skills

  • Software Testing Methodologies
  • Test Case Design
  • Defect Tracking
  • Manual Testing
  • Python Programming
  • Data Analysis
  • Point-of-Sale Systems
  • Laboratory Information Systems

Certifications

  • ISTQB Foundation Level (In Progress)
  • Tech Returners Professional Development Certificate
  • Python for Data Science (Coursera)

Education

University of Manchester

  • PhD in Molecular Biology (2011 - 2015)
    • Thesis: “Computational Approaches in Gene Regulation Analysis”
    • Developed automated testing frameworks for data validation

Continuing Professional Development

  • CodeYourFuture Software Testing Program (2023 - 2024)
  • Tech Returners Return to Tech Program (2023)

Language Skills

  • English (Professional Working)
  • Gujarati (Native Speaker)
  • Hindi (Professional Working)
  • Marathi (Professional Working)

Professional Achievements

  • Maintained technical skills during career break through continuous learning
  • Volunteered at local Code Club teaching programming to children
  • Participated in comprehensive Tech Returners mentorship program
  • Committed to professional growth and technical skill development

sam-taheri

Cover Letter for Sam Taheri

Sam Taheri

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in customer service and ongoing training in technical support, I am well-prepared to provide exceptional first-line IT support.

My professional journey demonstrates a consistent commitment to technical problem-solving and user support. As a customer service representative at Virgin Media, I developed exceptional skills in documenting technical issues, maintaining detailed records, and achieving high customer satisfaction. My current training with CodeYourFuture is equipping me with the specific technical skills required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in tracking and resolving technical issues, combined with my emerging technical expertise, positions me to provide clear, efficient, and effective support to your clients. The SQL Fundamentals certification and ongoing software testing training further underscore my commitment to professional development.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in customer service, coupled with my growing technical skills, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Sam Taheri


CV Sam Taheri

Sam Taheri

+44 7700 000000
Email: sam.taheri@email.com
Location: Manchester, UK

Professional Summary

Dedicated quality assurance professional transitioning from customer service, bringing extensive experience in technical documentation, user support, and systematic problem resolution. Committed to ensuring software quality through meticulous testing methodologies and comprehensive documentation practices.

Professional Experience

Trainee Quality Assurance Tester

CodeYourFuture (November 2023 - Present)

  • Conducting comprehensive software testing with rigorous documentation protocols
  • Implementing sophisticated test cases using Python and Selenium
  • Managing defect tracking and resolution through JIRA
  • Supporting continuous integration testing processes
  • Developing advanced skills in test automation and quality assurance

Customer Service Representative

Virgin Media (June 2019 - October 2023)

  • Documented and tracked complex technical issues within service desk systems
  • Maintained detailed and accurate customer interaction records
  • Participated actively in new system testing and feedback processes
  • Achieved exceptional 98% customer satisfaction rating
  • Demonstrated exceptional problem-solving and communication skills

Retail Assistant

Boots (March 2017 - May 2019)

  • Operated advanced inventory management systems
  • Processed customer transactions with precision and attention to detail
  • Maintained accurate and up-to-date stock records
  • Developed strong customer service and data management capabilities

Technical Skills

  • Software Testing Methodologies
  • Test Automation
  • Python Programming
  • JIRA
  • Selenium
  • SQL
  • Technical Documentation
  • Customer Support Systems

Certifications

  • SQL Fundamentals
  • ServiceNow Certified System Administrator
  • Ongoing Training in Software Testing (CodeYourFuture)

Education

CodeYourFuture

  • Introduction to Programming and Software Testing (2023 - 2024)

Language Skills

  • English (Professional Working)
  • Persian (Native Speaker)
  • French (Basic)

Professional Achievements

  • Developed comprehensive testing and documentation skills
  • Maintained consistently high customer satisfaction ratings
  • Successfully transitioned from customer service to technical testing roles
  • Committed to continuous professional development and technical skill enhancement

tenzin-wangmo

Tenzin Wangmo

About

Manager with extensive experience in operations and staff training, transitioning to software engineering. Developed inventory management solutions for family restaurant business before pursuing formal technology education. Passionate about building efficient systems that streamline operations and improve workflow automation.

Experience

  • Trainee Software Engineer
    CodeYourFuture Β· Full-time
    Sep 2023 - Present Β· 4 mos
    Manchester, United Kingdom Β· Hybrid

    • Developing infrastructure automation tools using Python
    • Implementing monitoring solutions with Prometheus and Grafana
    • Managing cloud resources using AWS and Terraform
    • Contributing to open-source projects focused on business automation
    • Skills: Python, Linux, AWS, Infrastructure Automation
  • Restaurant Manager
    Himalayan Kitchen Β· Full-time
    Apr 2017 - Aug 2023 Β· 6 yrs 4 mos
    Manchester, United Kingdom Β· On-site

    • Managed family-owned restaurant operations
    • Created Python scripts for inventory tracking
    • Implemented digital ordering system
    • Supervised team of 15 staff members
    • Skills: Operations Management, Basic Programming, Team Leadership
  • Server/Shift Supervisor
    Various Restaurants Β· Full-time
    Jun 2014 - Mar 2017 Β· 2 yrs 9 mos
    Manchester, United Kingdom Β· On-site

    • Used point-of-sale systems
    • Trained staff on digital ordering platforms
    • Managed evening shift operations
    • Skills: POS Systems, Staff Training, Operations

Education

  • CodeYourFuture
    Software Engineering Program
    2023 - 2024

  • Self-taught Programming
    freeCodeCamp, Codecademy
    2020 - 2023

Certifications

  • AWS Cloud Practitioner
  • Linux Essentials
  • Food Safety Management Level 3

Languages

  • English - Professional Working
  • Tibetan - Native Speaker
  • Hindi - Professional Working
  • Nepali - Conversational

🧠 Neural Dynamics

Junior AI Research Engineer

Company: Neural Dynamics, Cambridge
Salary: Β£35,000 - Β£45,000
Contract: Permanent, Full-time

About Us:

Neural Dynamics develops cutting-edge AI solutions for scientific research and healthcare applications. We’re looking for a junior AI research engineer to join our innovative team.

Key Responsibilities:

  • Implement and test machine learning models
  • Process and analyze complex datasets
  • Support research projects with technical expertise
  • Document research findings and methodologies
  • Collaborate with multidisciplinary teams

Requirements:

  • Master’s degree in computer science, AI, or related field
  • Strong programming skills in Python
  • Experience with machine learning frameworks
  • Understanding of deep learning concepts
  • Good mathematical and statistical knowledge

Nice to Have:

  • Published research papers
  • Experience with GPU computing
  • Knowledge of medical or scientific domains
  • Familiarity with research methodologies

Benefits:

  • 26 days holiday + bank holidays
  • Flexible working hours
  • Modern research facilities
  • Academic conference attendance
  • Publication opportunities
  • Relocation assistance

πŸ“ˆ Nexus Analytics

Mid-level Data Engineer

Company: Nexus Analytics, London
Salary: Β£50,000 - Β£60,000
Contract: Permanent, Full-time

About Us:

Nexus Analytics helps organizations derive actionable insights from their data. We’re looking for a skilled data engineer to build robust data pipelines and processing systems.

Key Responsibilities:

  • Design and implement ETL processes
  • Build scalable data infrastructure using cloud services
  • Optimize data models for analytics and reporting
  • Ensure data quality and integrity
  • Collaborate with data scientists and analysts

Requirements:

  • 3+ years experience in data engineering
  • Strong SQL skills and database knowledge
  • Experience with Python and data processing frameworks
  • Understanding of data warehousing concepts
  • Knowledge of cloud platforms (AWS, GCP, or Azure)

Nice to Have:

  • Experience with Apache Spark or Kafka
  • Knowledge of orchestration tools (Airflow, Luigi)
  • Understanding of data governance principles
  • Experience with real-time data processing

Benefits:

  • 26 days holiday + bank holidays
  • Remote-first working policy
  • Regular in-person team meetups
  • Comprehensive health insurance
  • Enhanced pension scheme
  • Annual tech equipment allowance

πŸ’³ Offshore Innovations LLC

Remote Financial Processing Agent

Company: Offshore Innovations LLC, Remote
Salary: Β£3,000 - Β£5,000 per month
Contract: Independent Contractor

About Us:

International financial technology company seeking UK representatives for our specialized transaction processing system.

Key Responsibilities:

  • Process international payments
  • Handle cryptocurrency conversions occasionally
  • 100% remote work

Requirements:

  • Comfortable with cryptocurrency basics
  • Ability to follow instructions precisely without asking questions
  • No financial or banking experience needed

Benefits:

  • Keep 7-15% of all processed transactions
  • Potential for international travel to meet clients!

Apply with your bank details for immediate consideration.

πŸ”§ Ping 7 applied

Infrastructure Support Technician

Company: Ping DataCenter Operations, Reading
Salary: Β£28,000 - Β£35,000
Contract: Permanent, Full-time (Shifts)

About Us:

Ping manages several datacentres for cloud service providers in the UK. Our infrastructure team maintains critical systems 24/7. This role involves hands-on work with servers, networks, and datacentre infrastructure.

Key Responsibilities:

  • Monitor infrastructure systems
  • Perform server installations
  • Cable management and documentation
  • Basic network troubleshooting
  • Assist with hardware maintenance
  • Monitor environmental systems
  • Handle basic storage tasks
  • Support backup systems
  • Maintain asset inventory
  • Follow change control procedures

Requirements:

  • Basic understanding of datacentre operations
  • Hardware troubleshooting skills
  • Knowledge of server systems
  • Basic networking understanding
  • Ability to lift equipment
  • Willing to work shifts

Nice to Have:

  • CompTIA Server+ certification
  • Experience with Linux systems
  • Understanding of networking
  • Cable installation experience
  • Datacentre experience

Benefits:

  • 25 days holiday + bank holidays
  • Shift allowance
  • Datacentre certifications
  • Overtime opportunities

πŸ“¨ Review Applications to this Role

amin-ibrahim

Amin Ibrahim Cover Letter

Amin Ibrahim

+440000000000
Email: amin.ibrahim@email.com
Github: https://www.github.com/aminibrahim
LinkedIn: https://www.flinkedin.com/in/amin-ibrahim
London, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. While my background in digital content production might not seem immediately relevant to datacenter operations, the skills I’ve developed managing technical publishing platforms share many parallels with infrastructure support.

During my time as Digital Content Producer at Khartoum Daily News, I was responsible for maintaining the technical systems that supported our digital publishing platformβ€”systems that required consistent uptime and reliable performance, particularly during high-traffic news events. This experience developed several skills directly relevant to datacenter operations:

  • System Monitoring: Tracking performance metrics and identifying potential issues before they affected users
  • Resource Management: Allocating server resources effectively during traffic spikes and high-demand periods
  • Technical Documentation: Creating clear procedures for system operations and troubleshooting
  • Problem-solving: Developing systematic approaches to identify and resolve technical issues quickly
  • User Support: Explaining technical concepts to non-technical staff in clear, actionable terms

My analytical background in journalism has trained me to approach problems methodically, gather relevant information, and identify root causesβ€”skills directly applicable to infrastructure troubleshooting. I’ve developed a patient, detail-oriented approach that is valuable when maintaining critical systems and documenting technical procedures.

My current training with CodeYourFuture has enhanced my technical foundation, particularly in areas relevant to datacenter operations:

  • Linux system administration
  • Server configuration and maintenance
  • Monitoring implementation and management
  • Hardware installation and cable management
  • Technical documentation best practices

I am comfortable with the physical aspects of datacenter work, including equipment handling and installation. The shift-based schedule aligns with my experience managing digital platforms during off-hours for breaking news coverage, where responsiveness and reliability were essential.

As a London resident, I am willing to relocate to Reading for this opportunity. The professional development benefits, especially datacenter certifications, are particularly attractive as they would support my career transition into infrastructure management.

What draws me to Ping DataCenter Operations is the opportunity to apply my analytical mindset and methodical approach in an environment focused on technical excellence and system reliability. I am eager to develop specialized expertise in datacenter operations while contributing my existing skills in system management and technical documentation.

I would welcome the opportunity to discuss how my unique background and developing technical skills could benefit your datacenter operations.

Thank you for considering my application.

Sincerely,

Amin Ibrahim


Amin Ibrahim CV

Amin Ibrahim

+440000000000
Email: amin.ibrahim@email.com
Github: https://www.github.com/aminibrahim
LinkedIn: https://www.flinkedin.com/in/amin-ibrahim
Location: London, UK

Personal Statement

Analytical professional with journalism background and strong technical interest. Previous experience as Digital Content Producer at Khartoum Daily News, managing online platforms and technical systems. Over 4 years experience in digital content management; now seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply analytical skills and technical aptitude in a datacenter environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2024 – Present

  • Learning software engineering principles and practical implementation
  • Developing Linux system administration skills through hands-on practice
  • Configuring and maintaining virtual servers for development projects
  • Implementing monitoring solutions for system performance tracking
  • Creating technical documentation for system configurations and procedures
  • Practicing cable management and hardware installation in lab settings
  • Troubleshooting system issues using methodical debugging approaches

Digital Content Producer

Khartoum Daily News | March 2019 – July 2023

  • Produced digital news content and managed technical online platforms
  • Maintained content management systems and database infrastructure
  • Implemented monitoring for website performance and user metrics
  • Coordinated with technical teams during system upgrades and migrations
  • Developed basic scripts for content automation and workflow improvement
  • Created technical documentation for content management procedures
  • Trained staff on digital systems and troubleshooting procedures
  • Managed server resources during high-traffic news events

Reporter

Sudan Tribune | January 2016 – February 2019

  • Covered technology and social affairs for respected publication
  • Researched and analyzed technical trends and developments
  • Used content management systems and digital publishing platforms
  • Maintained digital asset management and organized media libraries
  • Collaborated with web team on digital story presentation
  • Developed systematic approach to information verification

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering Program
  • Focus on system administration, infrastructure, and technical operations

University of Khartoum | 2012-2016

  • Bachelor of Media Studies
  • Focus on digital media and technology journalism

Technical Skills

  • Operating Systems: Linux fundamentals (Ubuntu, CentOS), Windows
  • Server Administration: Basic configuration, service management, user administration
  • Hardware: Basic understanding of server components and installation
  • Networking: Fundamental concepts, basic troubleshooting, connectivity
  • Storage: File systems, basic backup procedures, data organization
  • Monitoring: Performance tracking, log analysis, resource utilization
  • Documentation: Technical procedures, system configurations, inventory
  • Automation: Basic scripting for routine tasks, workflow improvement

Additional Skills

  • Analytical Thinking: Methodical approach to complex problems
  • Research: Thorough information gathering and verification
  • Communication: Clear technical documentation and procedural guidance
  • Attention to Detail: Precise system configuration and documentation
  • Problem-solving: Systematic approach to issue identification and resolution
  • Adaptability: Quick learning of new systems and technologies
  • Physical Capabilities: Comfortable with equipment handling and installation
  • Languages: English (Professional), Arabic (Native), Sudanese Arabic (Native)

Certifications

  • Linux Essentials (LPI) - In Progress
  • Google IT Support Professional Certificate
  • Introduction to Datacenter Operations (EDX)
  • Full UK Driving License (Clean)

Key Achievements

  • Maintained critical publishing systems during major political events with traffic spikes of 300%
  • Implemented content automation that reduced publishing time by 45%
  • Created comprehensive documentation system for technical procedures
  • Successfully managed digital platform migration with zero content loss
  • Developed systematic troubleshooting approach for content management issues
  • Recognized for exceptional technical aptitude in non-technical role

ben-walker

Ben Walker Cover Letter

Ben Walker

+440000000000
Email: ben.walker@email.com
Github: https://www.github.com/benwalker
LinkedIn: https://www.flinkedin.com/in/ben-walker
Reading, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. As a Reading resident with a passion for infrastructure management and practical experience through my home lab environment, I am excited about the opportunity to contribute to your datacenter team.

While I am early in my professional IT career, I have developed substantial hands-on skills through my extensive home lab projects and formal IT training that align directly with the requirements of this role:

  • Server Management: Experience configuring and maintaining multiple physical servers running Windows Server and Linux distributions
  • Networking: Practical knowledge of routing, switching, VLANs, and network troubleshooting
  • Infrastructure: Hands-on experience with rack mounting, cable management, and physical server installation
  • Virtualization: Implementation of Proxmox and VMware environments hosting multiple virtual machines
  • Documentation: Creation of comprehensive technical procedures and network diagrams
  • Monitoring: System performance tracking and resource utilization monitoring

My home lab environment has given me practical experience with many aspects of datacenter operations on a smaller scale. I’ve deliberately designed my projects to mirror professional practices, implementing proper cable management, documentation standards, and backup procedures. Through simulated failure scenarios, I’ve developed systematic troubleshooting approaches and recovery strategiesβ€”skills directly applicable to the 24/7 support environment at Ping.

What particularly attracts me to this position is the hands-on nature of the role and the opportunity to work with critical infrastructure at scale. I am eager to apply my technical knowledge in a professional datacenter environment where I can continue to develop my skills while contributing to the reliability of essential systems.

I am comfortable with the physical aspects of datacenter work, including lifting equipment and the precise handling required for server installations. The shift-based schedule aligns well with my flexibility and commitment to providing consistent support for critical systems.

Living locally in Reading means I can respond quickly when needed, and the benefit of datacenter certifications would support my continued professional development in infrastructure management.

I would welcome the opportunity to discuss how my technical skills and enthusiasm for infrastructure management could benefit your team. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Ben Walker


Ben Walker CV

Ben Walker

+440000000000
Email: ben.walker@email.com
Github: https://www.github.com/benwalker
LinkedIn: https://www.flinkedin.com/in/ben-walker
Location: Reading, UK

Personal Statement

Dedicated IT support professional with strong hands-on technical experience in home lab environments. Currently training in IT fundamentals while building practical skills through personal projects. Seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply technical knowledge in a professional datacenter environment.

Work History

Trainee IT Support Engineer

CodeYourFuture | October 2023 – Present

  • Learning core IT support fundamentals and practical troubleshooting skills
  • Practicing help desk ticket management and resolution documentation
  • Contributing to knowledge base documentation for technical procedures
  • Setting up and configuring Windows and Linux systems in lab environments
  • Implementing and managing virtualization solutions for testing
  • Configuring network equipment and troubleshooting connectivity issues
  • Developing cable management skills for organized technical installations

Technical Skills Development

CodeYourFuture | July 2023 – September 2023

  • Completed comprehensive IT fundamentals course covering hardware and networking
  • Participated in practical workshops with hands-on server and network configuration
  • Developed systematic approach to technical troubleshooting and documentation
  • Learned datacenter concepts and infrastructure management fundamentals
  • Built foundation in Linux system administration and basic networking

Personal Projects

Home Lab Environment

Self-directed learning | 2020 – Present

  • Built and maintained personal network infrastructure with multiple physical servers
  • Configured and managed Linux (Ubuntu, CentOS) and Windows Server environments
  • Implemented virtualization solutions using Proxmox and VMware
  • Practiced monitoring system performance and resource utilization
  • Set up and maintained network equipment including routers and switches
  • Designed and implemented structured cabling solutions for home network
  • Created comprehensive documentation for all system configurations
  • Implemented backup and recovery solutions for critical data
  • Managed environmental considerations including cooling and power requirements

Community Tech Support

Volunteer work | 2021 – Present

  • Volunteer IT support at local library and community center
  • Installed and configured computer systems for public use
  • Maintained and troubleshot hardware and network issues
  • Implemented cable management best practices for organized installations
  • Created documentation for system maintenance procedures
  • Trained staff on basic troubleshooting and system usage

Education

CodeYourFuture, Reading | 2023-2024

  • IT Support Program
  • Focus on infrastructure management and technical operations

Open University | 2020-2022

  • Selected Computing Modules (Self-paced study)
  • Networking Fundamentals, System Administration, Infrastructure Management

Technical Skills

  • Server Systems: Windows Server 2016/2019, Linux (Ubuntu, CentOS)
  • Virtualization: Proxmox, VMware ESXi, VirtualBox
  • Networking: Routing, switching, VLANs, firewall configuration, Wi-Fi
  • Hardware: Server assembly/disassembly, component installation, troubleshooting
  • Storage: Basic NAS configuration, RAID setups, backup solutions
  • Infrastructure: Rack mounting, cable management, physical server installation
  • Monitoring: Basic system monitoring, resource utilization tracking
  • Documentation: Technical procedures, network diagrams, inventory management

Additional Skills

  • Problem-solving: Methodical approach to technical troubleshooting
  • Physical Capabilities: Comfortable with lifting and installing rack equipment
  • Time Management: Efficient prioritization of technical tasks
  • Attention to Detail: Precise documentation and systematic procedures
  • Communication: Clear explanation of technical concepts
  • Adaptability: Quick adjustment to new technologies and environments
  • Languages: English (Native)

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional Certificate
  • Microsoft Technology Associate: Networking Fundamentals
  • Basic First Aid Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Built comprehensive home lab environment with multiple physical servers
  • Implemented virtualization platform hosting 15+ virtual machines
  • Created detailed documentation system for all home lab configurations
  • Designed and implemented structured network cabling throughout home
  • Maintained 99.9% uptime for personal servers over 12-month period
  • Successfully recovered critical systems after simulated hardware failures

chibi-okonkwo

Chibi Okonkwo Cover Letter

Chibi Okonkwo

+440000000000
Email: chibi.okonkwo@email.com
Github: https://www.github.com/chibiokonkwo
LinkedIn: https://www.flinkedin.com/in/chibi-okonkwo
London, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. With my extensive background in security systems infrastructure and team supervision, I believe I can bring valuable experience to your datacenter team.

My role as Security Supervisor at Securitas UK involved managing critical technical infrastructure that shares many parallels with datacenter operations:

  • 24/7 Critical Systems: Maintaining security systems that required continuous operation with minimal downtime
  • Infrastructure Management: Installing, configuring, and maintaining integrated hardware systems
  • Network Operations: Managing interconnected security devices across complex network infrastructure
  • Technical Documentation: Creating comprehensive documentation for system configurations and procedures
  • Team Coordination: Supervising technical staff across multiple shifts in a round-the-clock operation

While security systems differ from datacenter infrastructure in their specific applications, the fundamental principles of reliable system management, monitoring, and maintenance are directly transferable. My experience maintaining critical systems where failures could have significant consequences has instilled a disciplined approach to infrastructure management that would be valuable in a datacenter environment.

My current training with CodeYourFuture has built upon this foundation with more specific technical knowledge in areas such as:

  • Linux system administration
  • Network configuration and troubleshooting
  • Infrastructure automation and monitoring
  • Cloud platform fundamentals and infrastructure as code

I am comfortable with the physical aspects of datacenter work, including equipment lifting and installation, having regularly handled similar tasks in my security role. The shift-based schedule is familiar to me from my security background, where I managed 24/7 operations and understood the importance of consistent coverage for critical systems.

While I am currently based in London, I am willing to relocate to Reading for this opportunity. The professional development benefits, particularly datacenter certifications, are especially attractive as they align perfectly with my career development goals in infrastructure management.

What particularly draws me to Ping DataCenter Operations is the opportunity to apply my infrastructure experience in an environment where technical excellence and reliability are paramount. I am eager to expand my skillset in datacenter operations while bringing my existing knowledge of critical system management to your team.

I would welcome the opportunity to discuss how my background and technical skills could benefit your datacenter operations.

Thank you for considering my application.

Sincerely,

Chibi Okonkwo


Chibi Okonkwo CV

Chibi Okonkwo

+440000000000
Email: chibi.okonkwo@email.com
Github: https://www.github.com/chibiokonkwo
LinkedIn: https://www.flinkedin.com/in/chibi-okonkwo
Location: London, UK

Personal Statement

Experienced security professional with strong technical background in infrastructure management. Previous job as Security Supervisor at Securitas UK, managing digital security systems for major shopping centre. Over 8 years experience in security systems, infrastructure security, and team leadership; now seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply technical skills in datacenter environment.

Work History

Trainee Software Engineer

CodeYourFuture | October 2023 – Present

  • Developing security automation tools using Python and infrastructure as code
  • Building monitoring and alerting systems for technical infrastructure
  • Managing cloud infrastructure with AWS and Terraform
  • Contributing to access control system projects
  • Implementing system monitoring and performance analysis
  • Configuring and maintaining Linux servers and virtual machines
  • Designing secure network architectures and implementing access controls

Security Supervisor

Securitas UK | January 2018 – September 2023

  • Managed digital security systems for major shopping centre with 50,000+ daily visitors
  • Created scripts to automate incident reporting and system monitoring
  • Supervised team of 12 security officers, demonstrating leadership and coordination
  • Maintained access control databases and security infrastructure
  • Configured and managed CCTV systems and associated network infrastructure
  • Implemented physical and digital security measures for critical areas
  • Conducted regular system checks and maintenance procedures
  • Documented security architecture and standard operating procedures
  • Responded to security incidents requiring quick technical problem-solving
  • Coordinated with IT teams for system upgrades and maintenance

Security Officer

G4S | March 2015 – December 2017

  • Operated CCTV and access control systems in commercial environments
  • Used incident management software and security monitoring platforms
  • Conducted regular security system checks and basic hardware maintenance
  • Maintained detailed logs and documentation of security operations
  • Gained practical understanding of integrated security systems
  • Supported installation and configuration of security equipment
  • Trained in emergency response and incident management

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering
  • Focus on infrastructure automation, security, and system administration

Self-taught Technical Skills | 2021-2023

  • Linux administration, networking fundamentals, security infrastructure
  • Focus on practical implementation through home lab environments

Technical Skills

  • Server Systems: Linux (Ubuntu, CentOS), Windows Server, basic administration
  • Networking: Routing, switching, VLANs, firewall configuration, troubleshooting
  • Security Systems: CCTV, access control, intrusion detection, monitoring
  • Infrastructure: Cable management, hardware installation, rack mounting
  • Monitoring: System performance tracking, alert configuration, log analysis
  • Automation: Basic Python scripting, bash scripting for system tasks
  • Cloud Platforms: AWS fundamentals, infrastructure as code concepts
  • Documentation: Technical procedures, network diagrams, inventory management

Additional Skills

  • Team Leadership: Managing technical staff in security environment
  • Problem-solving: Methodical approach to technical and security challenges
  • Physical Capabilities: Comfortable with equipment installation and maintenance
  • Communication: Clear technical documentation and procedural guidance
  • Adaptability: Quick adjustment to changing technical requirements
  • Emergency Response: Experience handling critical incidents under pressure
  • Languages: English (Native), Yoruba (Native)

Certifications

  • AWS Cloud Practitioner
  • CompTIA Security+
  • SIA Door Supervisor License
  • Basic First Aid Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Designed and implemented security infrastructure serving 50,000+ daily visitors
  • Reduced false alarm incidents by 65% through improved system configuration
  • Created automated monitoring system that improved incident response time by 40%
  • Implemented comprehensive documentation system for security infrastructure
  • Successfully managed security technology upgrades across multiple systems
  • Maintained 99.9% uptime for critical security systems over 3-year period

irina-kovalenko

Iryna Kovalenko Cover Letter

Iryna Kovalenko

+440000000000
Email: iryna.kovalenko@email.com
Github: https://www.github.com/irynakovalenko
LinkedIn: https://www.flinkedin.com/in/iryna-kovalenko
London, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. With my extensive background in network administration and infrastructure management, I believe I can make a valuable contribution to your datacenter team.

During my five years as a Network Administrator at Kyivstar, Ukraine’s largest telecommunications company, I was responsible for maintaining critical network infrastructure that directly parallels many aspects of datacenter operations:

  • 24/7 Critical Infrastructure: Managing systems that required continuous operation with minimal downtime
  • Hardware Installation: Implementing and maintaining physical network equipment and servers
  • Cable Management: Designing and maintaining structured cabling systems for network reliability
  • Monitoring Systems: Implementing comprehensive monitoring for early issue detection
  • Documentation: Creating detailed technical procedures and network architecture diagrams
  • Team Coordination: Supervising technical staff across shifts in a continuous operation

The telecommunications environment shares many challenges with datacenter operations, including the need for redundancy, careful change management, and rapid response to critical issues. My experience participating in a 24/7 on-call rotation has prepared me for the shift-based schedule required in datacenter operations, and I understand the importance of clear handover procedures and documentation for continuous operations.

My current training with CodeYourFuture has enhanced my technical knowledge in areas specifically relevant to datacenter infrastructure:

  • Infrastructure automation using Python and Terraform
  • Monitoring implementation with Prometheus and Grafana
  • Cloud resource management with AWS
  • Advanced Linux system administration

I am comfortable with the physical aspects of datacenter work, having regularly handled equipment installation, cable management, and hardware troubleshooting in my previous roles. While I am currently based in London, I am willing to relocate to Reading for this opportunity, and the shift-based schedule is familiar to me from my telecommunications background.

What particularly attracts me to Ping DataCenter Operations is the opportunity to apply my infrastructure experience in an environment focused specifically on datacenter excellence. The professional development benefits, especially datacenter certifications, align perfectly with my career goals in infrastructure management.

I would welcome the opportunity to discuss how my experience and technical skills could benefit your datacenter operations. Thank you for considering my application.

Sincerely,

Iryna Kovalenko


Iryna Kovalenko CV

Iryna Kovalenko

+440000000000
Email: iryna.kovalenko@email.com
Github: https://www.github.com/irynakovalenko
LinkedIn: https://www.flinkedin.com/in/iryna-kovalenko
Location: London, UK (Willing to relocate to Reading)

Personal Statement

Experienced network administrator with strong infrastructure background. Previous job as Network Administrator at Kyivstar, leading team of 6 for 5 years in regional telecommunications company. Over 8 years experience in network operations and infrastructure management; now seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply technical expertise in datacenter environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Developing infrastructure automation tools using Python and Terraform
  • Building monitoring solutions with Prometheus and Grafana
  • Configuring and managing cloud resources using AWS
  • Implementing CI/CD pipelines for infrastructure deployment
  • Creating detailed documentation for system configurations
  • Designing and implementing network architectures
  • Practicing Linux system administration and server maintenance

Network Administrator

Kyivstar | March 2017 – February 2023

  • Maintained regional network infrastructure supporting 100,000+ customers
  • Implemented automated monitoring systems for network performance
  • Managed team of 6 technical staff for network operations and maintenance
  • Coordinated emergency response during service disruptions
  • Configured and maintained Linux-based network services
  • Designed and implemented network cabling and physical infrastructure
  • Created comprehensive documentation for network architecture
  • Managed equipment inventory and lifecycle for network hardware
  • Implemented security measures for critical infrastructure protection
  • Participated in 24/7 on-call rotation for critical system support

Technical Support Specialist

Local ISP | June 2014 – February 2017

  • Provided technical support for internet services to 5,000+ customers
  • Maintained customer management systems and service configuration
  • Assisted with network maintenance and basic hardware installation
  • Configured customer premise equipment for service delivery
  • Contributed to documentation of technical procedures
  • Supported senior engineers during system upgrades
  • Gained practical experience with network troubleshooting and hardware

Education

CodeYourFuture, Sheffield | 2023-2024

  • Software Engineering
  • Focus on infrastructure automation, cloud services, and system monitoring

Lviv Polytechnic National University | 2012-2014

  • Network Administration (Incomplete due to relocation)
  • Focus on telecommunications infrastructure and network operations

Technical Skills

  • Server Systems: Linux (Ubuntu, CentOS, Debian), basic Windows Server
  • Networking: Routing, switching, VLANs, VPNs, firewalls, TCP/IP, DNS, DHCP
  • Hardware: Server installation, rack mounting, cable management
  • Monitoring: Prometheus, Grafana, Nagios, PRTG, Zabbix
  • Automation: Bash scripting, Python, basic Ansible
  • Documentation: Network diagrams, technical procedures, inventory management
  • Infrastructure: Datacenter organization, power distribution, cooling concepts
  • Security: Access control, network security, basic physical security

Additional Skills

  • Team Leadership: Managing technical staff in 24/7 operational environment
  • Problem-solving: Systematic approach to complex technical challenges
  • Emergency Response: Experience handling critical incidents under pressure
  • Communication: Clear documentation and cross-team coordination
  • Physical Capabilities: Comfortable with equipment installation and maintenance
  • Adaptability: Quick adjustment to changing technical requirements
  • Languages: English (Professional), Ukrainian (Native), Russian (Professional), Polish (Basic)

Certifications

  • AWS Solutions Architect Associate
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • Basic First Aid Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Designed and implemented network infrastructure serving 100,000+ customers
  • Reduced network downtime by 65% through improved monitoring and procedures
  • Created automated alert system that improved incident response time by 45%
  • Implemented cable management system adopted across multiple locations
  • Successfully managed major infrastructure upgrade with minimal service disruption
  • Developed comprehensive documentation system for network infrastructure
  • Maintained critical systems during regional power disruptions using backup systems

paul-richardson

Paul Richardson Cover Letter

Paul Richardson

+440000000000
Email: paul.richardson@email.com
Github: https://www.github.com/paulrichardson
LinkedIn: https://www.flinkedin.com/in/paul-richardson
Reading, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. As a Reading resident with experience in technical support and developing infrastructure skills, I am excited about the opportunity to contribute to your datacenter team.

My background in contact center management developed several skills directly transferable to infrastructure support:

  • Technical Troubleshooting: Systematic approach to identifying and resolving complex issues
  • Documentation: Creating clear procedures and knowledge base articles for technical operations
  • Team Coordination: Managing technical staff across multiple shifts for continuous coverage
  • Problem Escalation: Understanding when and how to involve specialized expertise
  • Customer Focus: Balancing technical requirements with service delivery priorities

While contact centers differ from datacenters in their specific applications, both environments require meticulous attention to detail, systematic problem-solving, and careful documentation. My experience managing call quality monitoring systems gave me practical exposure to the importance of continuous system availability and performance monitoringβ€”concepts directly applicable to datacenter operations.

My current training with CodeYourFuture has supplemented this foundation with specific technical knowledge in areas such as:

  • Hardware installation and troubleshooting
  • Server configuration and maintenance
  • Linux and Windows server administration
  • Cable management and infrastructure organization
  • System monitoring and performance analysis

Through my home lab projects, I’ve gained hands-on experience with many aspects of infrastructure management on a smaller scale. I’ve deliberately designed my home environment to mirror professional practices, implementing proper cable management, documentation standards, and monitoring systems. These projects have given me practical experience with the physical aspects of infrastructure work, including equipment installation and rack mounting.

As a Reading resident, the location is ideal, and I am comfortable with the shift-based schedule, having previously worked in environments requiring 24/7 coverage. I understand the importance of clear handover procedures and documentation in maintaining continuous operations.

What particularly attracts me to Ping DataCenter Operations is the opportunity to apply my methodical approach to technical support in an environment focused on infrastructure excellence. The professional development benefits, especially datacenter certifications, align perfectly with my career goals in infrastructure management.

I would welcome the opportunity to discuss how my background and developing technical skills could benefit your datacenter team.

Thank you for considering my application.

Sincerely,

Paul Richardson


Paul Richardson CV

Paul Richardson

+440000000000
Email: paul.richardson@email.com
Github: https://www.github.com/paulrichardson
LinkedIn: https://www.flinkedin.com/in/paul-richardson
Location: Reading, UK

Personal Statement

Customer-focused IT support professional with strong communication skills and technical aptitude. Previous experience as Contact Center Team Leader at British Gas, managing call quality monitoring systems. Over 5 years experience in team leadership and technical support; now seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply technical skills and methodical approach in a datacenter environment.

Work History

Trainee Service Desk Analyst

CodeYourFuture | November 2023 – Present

  • Learning service desk fundamentals and technical troubleshooting methodologies
  • Developing hardware diagnostic and repair skills through practical exercises
  • Training in system monitoring and performance analysis techniques
  • Building expertise in technical documentation creation and maintenance
  • Practicing cable management and equipment installation in lab environment
  • Configuring and maintaining Linux and Windows servers for training scenarios
  • Implementing monitoring solutions for system resource tracking

Technical Skills Development

CodeYourFuture | August 2023 – October 2023

  • Completed IT fundamentals training covering hardware, software, and networking
  • Developed technical communication skills for clear issue documentation
  • Learned service desk best practices and support methodologies
  • Engaged in practical workshops with hands-on server and network configuration
  • Built foundation in Linux system administration and basic networking concepts
  • Practiced datacenter concepts including rack mounting and cable management

Contact Center Team Leader

British Gas | March 2008 – June 2013

  • Led team of 15 customer service representatives in technical support environment
  • Managed call quality monitoring systems and performance tracking tools
  • Coordinated team scheduling and resource allocation for 24/7 coverage
  • Developed troubleshooting procedures and knowledge base articles
  • Served as escalation point for complex technical issues
  • Implemented process improvements that increased first-call resolution rates
  • Created comprehensive documentation for technical procedures and policies
  • Maintained system uptime during critical service periods

Customer Service Representative

Various Contact Centers | June 2002 – February 2008

  • Handled customer inquiries and technical issues across multiple service industries
  • Used various customer management systems and technical interfaces
  • Maintained high customer satisfaction scores through effective issue resolution
  • Developed systematic approach to troubleshooting and problem documentation
  • Created knowledge base articles for common technical issues
  • Trained in multiple technical systems and support procedures

Education

CodeYourFuture, Reading | 2023-2024

  • IT Support Program
  • Focus on infrastructure support and technical operations

Reading College | 2001-2002

  • Customer Service NVQ Level 3
  • Technical Support Fundamentals

Technical Skills

  • Hardware Support: Server components, installation, troubleshooting
  • Operating Systems: Windows Server basics, Linux fundamentals (Ubuntu, CentOS)
  • Networking: Basic configuration, troubleshooting, connectivity issues
  • Infrastructure: Cable management, rack mounting, physical installation
  • Monitoring: System performance tracking, resource utilization, log analysis
  • Documentation: Technical procedures, configuration records, inventory management
  • Storage: Basic concepts, backup procedures, data organization
  • Support Tools: Ticketing systems, knowledge bases, monitoring platforms

Additional Skills

  • Customer Service: 11+ years professional experience in customer-facing roles
  • Problem-solving: Methodical approach to technical troubleshooting
  • Communication: Clear documentation and procedural guidance
  • Team Coordination: Experience managing technical support processes
  • Shift Management: Experience with 24/7 coverage and handover procedures
  • Physical Capabilities: Comfortable with equipment handling and installation
  • Adaptability: Quick adjustment to new systems and technical requirements
  • Languages: English (Native)

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate
  • Basic First Aid Certificate
  • Full UK Driving License (Clean)

Home Lab Experience

  • Built comprehensive home lab environment with multiple physical servers
  • Configured and maintained virtual machines using Proxmox and VMware
  • Implemented structured cabling and network organization
  • Created monitoring system for performance tracking and alerting
  • Developed detailed documentation for all system configurations
  • Practiced disaster recovery scenarios and backup procedures
  • Implemented basic automation for routine maintenance tasks

Key Achievements

  • Improved first-call resolution rate by 35% through enhanced technical guidance
  • Created comprehensive technical documentation system adopted company-wide
  • Developed training program that reduced onboarding time by 40%
  • Built fully functional home lab environment for practical skill development
  • Maintained team performance metrics in top 10% during company restructuring

rahima-hassan

Rahima Hassan Cover Letter

Rahima Hassan

+440000000000
Email: rahima.hassan@email.com
Github: https://www.github.com/rahimahassan
LinkedIn: https://www.flinkedin.com/in/rahima-hassan
London, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. As a recent Computer Science graduate with developing expertise in Linux systems and infrastructure automation, I am eager to contribute to your datacenter team.

Through my Computer Science degree and subsequent technical training with CodeYourFuture, I have developed skills directly relevant to this role:

  • Linux Systems: Practical experience with Ubuntu and CentOS administration
  • Server Management: Configuration and maintenance of server environments
  • Automation: Python and Bash scripting for system maintenance tasks
  • Networking: Understanding of basic routing, switching, and troubleshooting
  • Documentation: Creation of clear technical procedures and configurations
  • Monitoring: Implementation of system performance tracking tools

While I am early in my professional IT career, I have demonstrated my commitment to infrastructure management through my home lab projects and focused technical development. I’ve deliberately structured my learning to include hands-on experience with virtualized server environments, networking concepts, and system automationβ€”all skills that would transfer directly to datacenter operations.

What particularly attracts me to this position is the opportunity to work with critical infrastructure in a 24/7 operational environment. I understand the importance of reliability, careful change management, and systematic troubleshooting in maintaining essential services. The hands-on nature of the role appeals to my preference for practical work, and I am comfortable with the physical aspects of datacenter operations, including equipment handling and installation.

I am particularly excited about the professional development benefits offered, especially datacenter certifications. These align perfectly with my career goals in infrastructure management and would support my continued growth in the field.

While I am currently based in London, I am prepared to relocate to Reading or commute for this position. The shift-based schedule is something I can adapt to, and I understand the importance of consistent coverage for critical systems.

I am eager to bring my enthusiasm for technology infrastructure, systematic approach to problem-solving, and commitment to continuous learning to your team. I would welcome the opportunity to discuss how my technical skills could benefit Ping DataCenter Operations.

Thank you for considering my application.

Sincerely,

Rahima Hassan


Rahima Hassan CV

Rahima Hassan

+440000000000
Email: rahima.hassan@email.com
Github: https://www.github.com/rahimahassan
LinkedIn: https://www.flinkedin.com/in/rahima-hassan
Location: London, UK

Personal Statement

Recent graduate with strong foundation in digital skills and passion for technology infrastructure. Currently developing expertise in Linux systems and Python programming through intensive training program. Seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply technical knowledge in a professional datacenter environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Learning core programming concepts using Python in structured environment
  • Developing practical understanding of Linux system administration
  • Creating automation scripts for system management and maintenance tasks
  • Contributing to collaborative team projects for infrastructure automation
  • Practicing technical documentation for system configurations and procedures
  • Configuring and maintaining virtual machines for development projects
  • Implementing monitoring solutions for system performance tracking
  • Troubleshooting hardware and software issues in training environment

Technical Skills Development

CodeYourFuture | May 2023 – August 2023

  • Completed comprehensive programming fundamentals course
  • Participated in practical coding workshops and technical training
  • Developed project management and teamwork skills in technical environment
  • Engaged in specialized system administration training modules
  • Built foundation in Linux fundamentals and command-line operations
  • Learned networking concepts and basic troubleshooting procedures
  • Practiced server installation and configuration in lab environment

Technical Projects

Home Lab Environment

Self-directed learning | 2022 – Present

  • Built personal lab environment with multiple virtual machines
  • Configured Linux servers (Ubuntu, CentOS) for various services
  • Implemented basic networking including VLANs and routing
  • Created automated backup solutions for critical data
  • Practiced cable management and system organization
  • Documented all configurations and procedures
  • Designed and implemented monitoring for system resources

Infrastructure Automation Project

CodeYourFuture collaborative project | 2023 – Present

  • Developed Python scripts for automated system maintenance
  • Created documentation templates for technical procedures
  • Implemented monitoring solutions using Prometheus and Grafana
  • Contributed to team project for infrastructure management
  • Practiced change control procedures and version management
  • Participated in code reviews and technical documentation reviews

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering
  • Focus on system administration, Python, and infrastructure automation

London Metropolitan University | 2019-2023

  • BSc Computer Science (2:1)
  • Focus on systems programming and network fundamentals

Technical Skills

  • Operating Systems: Linux (Ubuntu, CentOS), Windows Server basics
  • Programming: Python for automation, Bash scripting
  • Virtualization: VirtualBox, basic VMware
  • Networking: Basic routing and switching, network troubleshooting
  • Infrastructure: Basic server hardware knowledge, cable management
  • Documentation: Technical procedures, system configurations
  • Monitoring: Basic performance tracking, resource utilization
  • Storage: Basic RAID concepts, backup procedures

Additional Skills

  • Problem-solving: Methodical approach to technical challenges
  • Communication: Clear technical documentation and procedures
  • Attention to Detail: Precise system configuration and documentation
  • Teamwork: Effective collaboration in technical environments
  • Physical Capabilities: Comfortable with equipment handling
  • Adaptability: Quick learning of new technologies and systems
  • Languages: English (Professional), Arabic (Native)

Certifications

  • Python Programming (Coursera)
  • Linux Essentials
  • Digital Skills Certificate
  • Introduction to Datacenter Operations (EDX)
  • Full UK Driving License (Clean)

Key Achievements

  • Implemented fully functional home lab environment with multiple services
  • Created comprehensive documentation system for technical procedures
  • Developed automation scripts that reduced routine maintenance time by 60%
  • Received recognition for exceptional technical documentation in training program
  • Successfully completed challenging system administration capstone project
  • Active contributor to open-source documentation for Linux beginners

saira-al-qabbani

Saira Al-Qabbani Cover Letter

Saira Al-Qabbani

+440000000000
Email: saira.alqabbani@email.com
Github: https://www.github.com/sairaalqabbani
LinkedIn: https://www.flinkedin.com/in/saira-al-qabbani
London, UK

24 February 2025

Hiring Manager
Ping DataCenter Operations
Reading

Re: Infrastructure Support Technician Position

Dear Hiring Manager,

I am writing to apply for the Infrastructure Support Technician position at Ping DataCenter Operations. With my background in pharmacy information systems and developing technical skills, I believe I can bring a valuable perspective to your datacenter team.

My experience as a Pharmacy Assistant at Boots involved managing critical technical systems where reliability and data integrity were paramountβ€”qualities equally essential in datacenter operations. This role developed several skills directly transferable to infrastructure support:

  • Critical System Management: Maintaining systems that required continuous operation with zero tolerance for error
  • Data Integrity: Ensuring accurate information in systems where mistakes could have serious consequences
  • Procedural Discipline: Following strict protocols for system changes and updates
  • Documentation: Creating clear technical procedures for consistent operations
  • Technical Training: Instructing staff on proper system usage and basic troubleshooting

Working in pharmacy environments taught me the importance of meticulous attention to detail and systematic approaches to technical tasksβ€”habits that would serve well in datacenter operations where precision is essential. I developed a disciplined approach to system management, always following proper procedures and maintaining comprehensive documentation.

My current training with CodeYourFuture has enhanced my technical foundation, particularly in areas relevant to datacenter operations:

  • Linux system administration
  • Infrastructure automation and monitoring
  • Server configuration and maintenance
  • Hardware installation and troubleshooting
  • Backup and recovery procedures

I am comfortable with the physical aspects of datacenter work, including equipment handling and installation. While I am currently based in London, I am willing to relocate to Reading for this opportunity. The shift-based schedule aligns with my experience in pharmacy operations, where I understood the importance of consistent coverage for critical systems.

What particularly attracts me to Ping DataCenter Operations is the opportunity to apply my systematic approach to technical management in an environment focused on infrastructure excellence. The professional development benefits, especially datacenter certifications, would support my continued growth in infrastructure management.

I would welcome the opportunity to discuss how my unique background and developing technical skills could benefit your datacenter operations.

Thank you for considering my application.

Sincerely,

Saira Al-Qabbani


Saira Al-Qabbani CV

Saira Al-Qabbani

+440000000000
Email: saira.alqabbani@email.com
Github: https://www.github.com/sairaalqabbani
LinkedIn: https://www.flinkedin.com/in/saira-al-qabbani
Location: London, UK

Personal Statement

Detail-oriented professional with healthcare technology background and strong system management skills. Previous experience as Pharmacy Assistant at Boots, managing pharmacy information systems. Over 5 years experience in technical environments with critical data; now seeking Infrastructure Support Technician role at Ping DataCenter Operations to apply systematic approach in datacenter environment.

Work History

Trainee Software Engineer

CodeYourFuture | October 2023 – Present

  • Developing automation tools for healthcare systems using Python
  • Implementing monitoring solutions with Prometheus and Grafana
  • Managing cloud infrastructure using AWS and Terraform
  • Creating comprehensive technical documentation for system configurations
  • Configuring and maintaining Linux servers and virtual environments
  • Practicing cable management and equipment installation in lab settings
  • Implementing backup and recovery procedures for critical systems

Pharmacy Assistant

Boots | April 2018 – September 2023

  • Managed pharmacy information systems ensuring data integrity and availability
  • Created Excel automation tools for inventory tracking and management
  • Trained staff on new digital systems and technical procedures
  • Maintained patient database records with strict attention to data protection
  • Implemented quality control procedures for medication management
  • Documented technical processes for pharmacy operations
  • Served as technical point of contact during system upgrades
  • Coordinated with IT support for system maintenance and troubleshooting
  • Ensured continuous operation of critical pharmacy systems

Pharmacy Assistant

Al-Noor Pharmacy | March 2015 – February 2018

  • Operated pharmacy management software for medication dispensing
  • Used inventory tracking systems for stock management
  • Managed digital prescription records and patient databases
  • Implemented basic automation for routine pharmacy tasks
  • Developed systematic approach to technical troubleshooting
  • Created procedural documentation for pharmacy operations

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering Program
  • Focus on infrastructure automation, system administration, and monitoring

Damascus University | 2013-2015

  • Pharmacy Studies (Incomplete due to relocation)
  • Focus on pharmaceutical systems and data management

Technical Skills

  • Operating Systems: Linux (Ubuntu, CentOS), Windows Server basics
  • Server Administration: Basic configuration, service management, monitoring
  • Hardware: Component installation, physical server maintenance, troubleshooting
  • Networking: Basic routing and switching, connectivity troubleshooting
  • Cloud Platforms: AWS fundamentals (EC2, S3, CloudWatch)
  • Monitoring: Prometheus, Grafana, system performance tracking
  • Automation: Python scripting, basic Terraform, bash scripting
  • Documentation: Technical procedures, system configurations, inventory

Additional Skills

  • Systematic Approach: Methodical problem analysis and resolution
  • Detail Orientation: Precise system configuration and documentation
  • Communication: Clear technical documentation and procedural guidance
  • Critical Systems: Experience maintaining systems requiring continuous operation
  • Data Protection: Strong focus on security and data integrity
  • Physical Capabilities: Comfortable with equipment handling and installation
  • Adaptability: Quick adjustment to new systems and technical requirements
  • Languages: English (Professional), Arabic (Native)

Certifications

  • AWS Cloud Practitioner
  • Google IT Support Professional
  • Pharmacy Assistant Level 3 NVQ
  • Introduction to Datacenter Operations (EDX)
  • Full UK Driving License (Clean)

Key Achievements

  • Implemented inventory automation system that reduced errors by 45%
  • Created technical documentation system adopted across multiple pharmacy locations
  • Developed data validation procedures that improved accuracy by 35%
  • Successfully managed critical system upgrades with zero downtime
  • Maintained continuous operation during multiple technical challenges
  • Recognized for exceptional attention to detail in system management
  • Built home lab environment for practicing infrastructure management skills

🎯 ProductMatch 4 applied

Associate Product Owner

Company: ProductMatch, Cambridge, Manchester, Birmingham
Salary: Market rate
Contract: Permanent, Full-time

About Us:

ProductMatch develops AI-powered recruitment software used by HR teams. We’re looking for new Associate Product Owners to join our growing product teams. This role is perfect for someone early in their product career who wants to learn product ownership in a supportive environment.

You’ll work closely with our Senior Product Owner, learning our product development process and gradually taking on more responsibility. We follow agile methodologies and believe in learning through doing, with plenty of support and mentoring.

Key Responsibilities:

  • Shadow the Senior Product Owner in all activities
  • Help maintain the product backlog
  • Draft user stories and acceptance criteria
  • Assist with sprint planning and reviews
  • Gather and document user feedback
  • Help prioritize feature requests
  • Learn about product discovery
  • Support user testing sessions
  • Help create product documentation
  • Assist with roadmap planning

Requirements:

  • Strong analytical thinking
  • Good communication skills
  • Basic understanding of software development
  • Organized and detail-oriented
  • Interest in product management

Nice to Have:

  • Bachelor’s degree in any discipline
  • Experience with Agile methodologies
  • Familiarity with JIRA or similar tools
  • Basic programming knowledge
  • Previous project coordination experience

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Remote work options
  • Regular product training
  • Professional certification support
  • Healthcare plan
  • Mental health support
  • Learning budget

πŸ“¨ Review Applications to this Role

ben-walker

Cover Letter Ben Walker

Dear ProductMatch Team,

I am applying for the Associate Product Owner position. My experience in IT support and system implementation provides relevant skills for product ownership.

Through my technical support role, I have developed important capabilities:

  • Understanding user requirements
  • Documenting technical solutions
  • Implementing system improvements
  • Training users effectively
  • Maintaining high satisfaction rates

Key achievements include:

  • Maintaining 95% user satisfaction rate
  • Supporting 50+ users weekly
  • Creating effective documentation
  • Implementing system improvements

Current development includes:

  • Technical requirement analysis
  • System implementation methods
  • User experience improvement
  • Documentation standards

Your associate programme offers valuable opportunities to:

  • Apply my technical experience
  • Learn product management
  • Develop new capabilities
  • Work with experienced teams

I would welcome the opportunity to discuss how my experience in technical support could benefit your product team.

Best regards,
Ben Walker


CV Ben Walker

Ben Walker

+44 7700 000000
Email: ben.walker@email.com
Location: Manchester, UK
LinkedIn: flinkedin.com/in/benwalker

Professional Summary

IT support professional with experience in understanding user needs and implementing technical solutions. Strong focus on system improvement and user satisfaction. Currently developing technical expertise through CodeYourFuture programme while maintaining emphasis on practical problem-solving.

Professional Experience

Technical Support Specialist

CodeYourFuture (October 2023 - Present)

  • Analyze user requirements for support systems
  • Document technical solutions and procedures
  • Create user guides for support processes
  • Test and validate system improvements
  • Maintain 95% user satisfaction rate

Home Laboratory Environment

Personal Project (2020 - Present)

  • Design and implement network infrastructure
  • Monitor system performance and user needs
  • Create documentation for system procedures
  • Test and validate system improvements
  • Maintain 99.9% system availability

Community Support Specialist

Local Library (2021 - Present)

  • Identify user requirements for technical systems
  • Create clear documentation for procedures
  • Train users on system functionality
  • Monitor system effectiveness
  • Support 50+ users weekly

System Implementation Projects

Support System Enhancement

  • Analyze user feedback and requirements
  • Document improvement recommendations
  • Test system modifications
  • Create user training materials
  • Achieve 90% user satisfaction

Documentation Development

  • Create technical procedure guides
  • Implement documentation standards
  • Monitor documentation effectiveness
  • Update based on user feedback

Education

CodeYourFuture, Manchester

  • IT Support Programme (2023-2024)
  • Focus: System Support, User Requirements

Skills

  • User Requirements Analysis
  • System Documentation
  • Technical Support
  • Process Improvement
  • User Training
  • Problem Analysis
  • Implementation Planning

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional
  • Microsoft Technology Associate

kwame-owusu

Cover Letter Kwame Owusu

Dear ProductMatch Team,
I am applying for the Associate Product Owner position. My experience optimizing delivery systems and managing digital platforms provides relevant skills for product ownership.
Through my role at DPD, I have developed important capabilities:

Analyzing system performance data
Implementing efficiency improvements
Training users on new procedures
Maintaining high customer satisfaction
Optimizing operational processes

Key achievements include:

Reducing delivery time by 30%
Maintaining 4.9-star satisfaction rating
Training 12 new system users
Achieving top 5% efficiency rating

Current development includes:

System optimization methods
Technical documentation
User requirements analysis
Performance monitoring

Your associate programme offers valuable opportunities to:

Apply my optimization experience
Learn product management
Develop technical skills
Work with experienced teams

I would welcome the opportunity to discuss how my experience in system optimization could benefit your product team.
Best regards,
Kwame Owusu


CV Kwame Owusu

Kwame Owusu

+44 7700 000000
Email: kwame.owusu@email.com
Location: Manchester, UK
LinkedIn: flinkedin.com/in/kwameowusu

Professional Summary

Logistics professional with proven experience optimizing delivery systems and managing digital platforms. Strong background in improving operational efficiency and user experience. Currently developing technical skills through CodeYourFuture programme with focus on system improvement.

Professional Experience

Digital Systems Specialist

DPD (May 2019 - Present)

  • Managed delivery optimization system for 120+ daily routes
  • Analyzed user feedback to improve route planning
  • Implemented system improvements reducing delivery time by 30%
  • Maintained 4.9-star customer satisfaction rating
  • Trained 12 new drivers on system operations

Platform Operations Coordinator

Deliveroo/UberEats (March 2017 - April 2019)

  • Operated multiple delivery platforms simultaneously
  • Identified system improvements for efficiency
  • Maintained high performance metrics
  • Achieved top 5% efficiency rating
  • Documented operational procedures

System Improvement Projects

Route Optimization Implementation

  • Analyzed delivery patterns and user requirements
  • Identified efficiency improvements
  • Reduced average delivery time by 25%
  • Created training materials for new procedures

Digital Platform Integration

  • Coordinated multiple system operations
  • Documented integration procedures
  • Improved operational efficiency by 35%
  • Maintained consistent service quality

Education

CodeYourFuture, Manchester

  • IT Support Programme (2023-2024)
  • Focus: System Optimization, Technical Documentation

Skills

  • System Optimization
  • User Requirements Analysis
  • Performance Monitoring
  • Process Documentation
  • Team Training
  • Efficiency Analysis
  • English (Professional)
  • Twi (Native)
  • Ga (Conversational)

Certifications

  • IT Support Fundamentals
  • Digital Systems Management
  • Advanced Clean Driving License

Through my role at DPD, I have developed important capabilities:

  • Analyzing system performance data
  • Implementing efficiency improvements
  • Training users on new procedures
  • Maintaining high customer satisfaction
  • Optimizing operational processes

Key achievements include:

  • Reducing delivery time by 30%
  • Maintaining 4.9-star satisfaction rating
  • Training 12 new system users
  • Achieving top 5% efficiency rating

Current development includes:

  • System optimization methods
  • Technical documentation
  • User requirements analysis
  • Performance monitoring

Your associate programme offers valuable opportunities to:

  • Apply my optimization experience
  • Learn product management
  • Develop technical skills
  • Work with experienced teams

I would welcome the opportunity to discuss how my experience in system optimization could benefit your product team.

Best regards,
Kwame Owusu


nasir-os

Cover Letter Nasir Os

Dear ProductMatch Team,

I am applying for the Associate Product Owner position. My experience leading digital transformation initiatives and implementing new systems provides relevant skills for product ownership.

Through my role at Premier Hotels Birmingham, I have developed key product management capabilities:

  • Gathering requirements from diverse stakeholders
  • Prioritizing system improvements
  • Managing implementation timelines
  • Coordinating between technical and business teams
  • Achieving high user adoption rates

Significant achievements include:

  • Reducing operational costs by Β£200,000
  • Achieving 98% system adoption rate
  • Decreasing training time by 50%
  • Managing Β£500,000 technology budget

Current development through CodeYourFuture includes:

  • Software development processes
  • Technical requirement definition
  • System implementation methods
  • User experience design

Your associate programme offers valuable opportunities to:

  • Apply my implementation experience
  • Learn product management methods
  • Develop new technical skills
  • Work with experienced professionals

I would welcome the opportunity to discuss how my experience in system implementation could benefit your product team.

Best regards,
Nasir Os


CV Nasir Os

Nasir Os

+44 7700 000000
Email: nasir.os@email.com
Location: Birmingham, UK
LinkedIn: flinkedin.com/in/nasiros

Professional Summary

Operations manager with significant experience implementing digital systems and managing user requirements. Successfully led digital transformation initiatives affecting 45 staff members. Currently developing software engineering skills through CodeYourFuture programme while maintaining strong focus on user needs and system improvements.

Professional Experience

Digital Transformation Lead

Premier Hotels Birmingham (January 2023 - Present)

  • Manage implementation of property management system for 200+ rooms
  • Define user requirements and system specifications
  • Coordinate between technical teams and end users
  • Create implementation roadmaps and timelines
  • Achieve 95% user adoption rate for new systems

Operations Manager

Premier Hotels Birmingham (March 2018 - December 2022)

  • Led digital transformation affecting 5 departments
  • Prioritized system improvements based on business value
  • Managed Β£500,000 technology implementation budget
  • Reduced operational costs by Β£200,000 annually
  • Implemented new booking and management systems

System Implementation Projects

Hotel Management System

  • Gathered requirements from 5 department heads
  • Created feature prioritization framework
  • Managed implementation timeline
  • Achieved 98% system adoption
  • Reduced training time by 50%

Booking System Optimization

  • Analyzed user feedback from staff and guests
  • Identified key system improvements
  • Implemented changes reducing booking time by 40%
  • Created user documentation and training materials

Education

CodeYourFuture, Birmingham

  • Software Engineering Programme (2023-2024)
  • Focus: System Development, User Requirements

Damascus University

  • Bachelor of Tourism Management (2010-2014)

Skills

  • Product Implementation
  • User Requirements Analysis
  • Feature Prioritization
  • Stakeholder Management
  • Budget Management
  • System Documentation
  • Training Development
  • English (Professional)
  • Arabic (Native)

Certifications

  • Google IT Support Professional
  • Business Analysis Foundation

yonas-kidane

Cover Letter Yonas Kidane

Dear Hiring Manager,

I am writing to apply for the Associate Product Owner position at ProductMatch. My experience managing educational scheduling systems and leading product testing initiatives provides relevant skills for product ownership.

Through my role with ClassPlanner at CodeYourFuture, I have developed essential product management capabilities:

  • Defining user requirements and acceptance criteria
  • Managing feature backlogs and prioritization
  • Coordinating with development teams
  • Implementing user feedback processes
  • Achieving high user satisfaction rates

At Birmingham Adult Education Service, I demonstrated these skills by:

  • Managing complex scheduling requirements
  • Implementing system improvements
  • Reducing scheduling conflicts by 90%
  • Maintaining 95% user satisfaction

Key achievements in product implementation include:

  • Reducing administrative time by 40%
  • Achieving 95% user adoption for new features
  • Creating clear product documentation
  • Establishing effective feedback processes

Your associate program offers valuable opportunities to:

  • Learn structured product management
  • Develop product discovery skills
  • Work with experienced professionals
  • Contribute to meaningful solutions

I would welcome the opportunity to discuss how my experience in educational technology and product testing could benefit your team.

Best regards,
Yonas Kidane


CV Yonas Kidane

Yonas Kidane

+44 7700 000000
Email: yonas.kidane@email.com
Location: Birmingham, UK
LinkedIn: flinkedin.com/in/yonaskidane

Professional Summary

Education technology professional with demonstrated experience managing complex scheduling systems and leading product testing initiatives. Currently leading the testing program for ClassPlanner at CodeYourFuture, focusing on user requirements and system validation. Strong background in stakeholder management and feature prioritization.

Professional Experience

Product Testing Lead

CodeYourFuture ClassPlanner (September 2023 - Present)

  • Lead product testing strategy for class scheduling system
  • Define acceptance criteria for new features
  • Coordinate with development team on feature implementation
  • Manage backlog of system improvements
  • Achieve 98% user satisfaction rate for implemented features

Education Systems Administrator

Birmingham Adult Education Service (May 2021 - August 2023)

  • Managed scheduling system serving 50+ classes and 500+ students
  • Gathered requirements from teachers and administrators
  • Prioritized system improvements based on user feedback
  • Reduced scheduling conflicts by 90%
  • Implemented new features based on user needs

Product Initiatives

Class Scheduling System Enhancement

  • Analyzed user requirements from 20+ stakeholders
  • Prioritized feature development roadmap
  • Reduced administrative time by 40%
  • Created user documentation and training materials

Attendance Tracking Implementation

  • Gathered requirements from teaching staff
  • Defined success metrics for system adoption
  • Achieved 95% user adoption rate
  • Developed implementation timeline

Education

CodeYourFuture, Birmingham

  • Software Engineering Programme (2023-2024)
  • Focus: Product Testing, User Requirements

Skills

  • Product Testing
  • Requirements Analysis
  • Feature Prioritization
  • Stakeholder Management
  • System Implementation
  • User Training
  • Agile Methodologies
  • English (Professional)
  • Tigrinya (Native)
  • Amharic (Professional)

πŸ“Š ProSys International 2 applied

Graduate Business Analyst

Company: ProSys International, Croydon
Salary: Β£26,000 - Β£30,000
Contract: Permanent, Full-time

About Us:

ProSys International provides business process management solutions to clients across various sectors. We’re seeking graduates to join our business analysis team. This role offers excellent exposure to different industries and the opportunity to learn about business process improvement.

We have a structured graduate program that includes regular training sessions, mentoring, and gradual exposure to client work. Many of our senior analysts started in this program.

Key Responsibilities:

  • Shadow senior analysts on client projects
  • Document business processes and workflows
  • Assist with requirements gathering
  • Help prepare client presentations
  • Take notes in client meetings
  • Create process maps and flowcharts
  • Support user acceptance testing
  • Help maintain project documentation
  • Learn our analysis methodologies

Requirements:

  • Bachelor’s degree (any discipline)
  • Strong analytical skills
  • Good written and verbal communication
  • Basic Microsoft Office proficiency
  • Ability to explain complex concepts simply
  • Keen interest in business processes

Nice to Have:

  • Business or IT-related degree
  • Internship experience
  • Knowledge of process mapping tools
  • Understanding of agile methodologies
  • Experience with data analysis

Benefits:

  • 33 days holiday + bank holidays
  • Structured training program
  • Professional certification support
  • Hybrid working options
  • Regular social events

πŸ“¨ Review Applications to this Role

olayinka-adeyemi

Cover Letter Olayinka Adeyemi

Dear Hiring Manager,

I am writing to apply for the Graduate Business Analyst position at ProSys International. My experience combines practical process analysis with academic training in business analytics, providing a strong foundation for this role.

Through my current position at Amazon, I have developed essential analytical skills:

  • Analyzing operational data for process improvement
  • Creating standard operating procedures
  • Implementing performance measurement systems
  • Leading process optimization projects
  • Training teams on new procedures

Key achievements include:

  • Reducing processing time by 25% through workflow analysis
  • Improving picking efficiency by 35% using data-driven methods
  • Decreasing system training time by 50%
  • Implementing successful process changes across team of 15

My MSc in Business Analytics provides additional relevant capabilities:

  • Statistical analysis methods
  • Process optimization techniques
  • Data collection procedures
  • Research methodologies

Your graduate programme offers the opportunity to:

  • Apply my analytical experience
  • Learn structured methodologies
  • Work with different industries
  • Develop professional expertise

I would welcome the opportunity to discuss how my combination of practical experience and academic training could benefit your analysis team.

Best regards,
Olayinka Adeyemi


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

rahima-hassan

Cover Letter Rahima Hassan

Dear Hiring Manager,

I am writing to apply for the Graduate Business Analyst position at ProSys International. My experience in technical documentation and process analysis provides relevant skills for this role.

Through my training at CodeYourFuture, I have developed essential skills in:

  • Creating clear technical documentation
  • Analyzing system requirements
  • Mapping business processes
  • Participating in team projects
  • Preparing user guides

My project experience includes:

  • Documenting system procedures
  • Creating training materials
  • Supporting process improvements
  • Collaborating with project teams

Your graduate programme offers valuable opportunities to:

  • Learn professional analysis methods
  • Develop documentation skills
  • Work with experienced mentors
  • Contribute to client projects

While I am at the beginning of my career, I bring:

  • Strong analytical capabilities
  • Clear communication skills
  • Dedication to learning
  • Collaborative approach

I would welcome the opportunity to discuss how my documentation experience and commitment to professional development could benefit your analysis team.

Best regards,
Rahima Hassan


CV Rahima Hassan

Rahima Hassan

+44 7700 000000
Email: rahima.hassan@email.com
Location: Croydon/London, UK
LinkedIn: flinkedin.com/in/rahimahassan

Professional Summary

Recent graduate with foundation in system documentation and analysis. Currently developing business analysis skills through CodeYourFuture programme. Strong experience in preparing technical documentation and collaborating on process improvement projects. Seeking to apply analytical capabilities in a structured business environment.

Professional Experience

Technical Analysis Trainee

CodeYourFuture (September 2023 - Present)

  • Document system processes and procedures
  • Analyze workflow requirements and improvements
  • Create clear technical documentation
  • Participate in team analysis projects
  • Support process mapping initiatives

Technical Skills Development

CodeYourFuture (May 2023 - August 2023)

  • Completed structured training in process analysis
  • Created documentation for team projects
  • Developed presentation and communication skills
  • Participated in requirements gathering exercises

Project Experience

Process Documentation Initiative

CodeYourFuture (October 2023 - Present)

  • Created system documentation templates
  • Mapped workflow processes
  • Prepared user guides
  • Supported team documentation efforts

Community Center Digital Skills Project

Volunteer Role (2023 - Present)

  • Analyzed training requirements
  • Created learning materials
  • Documented training procedures
  • Supported process improvements

Education

CodeYourFuture, London

  • System Administration Programme (2023-2024)
  • Focus: Process Analysis, Documentation

Skills

  • Process Documentation
  • Requirements Analysis
  • Technical Writing
  • System Documentation
  • Project Collaboration
  • Communication Skills
  • English (Professional)
  • Arabic (Native)

Certifications

  • Python Programming (Coursera)
  • Linux Essentials
  • Digital Skills Certificate

blessing-peters

CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

πŸ” QualityFirst Software 5 applied

QA Tester

Company: QualityFirst Software, Birmingham, London, Liverpool
Salary: Β£29,500
Contract: Permanent, Full-time

About Us:

QualityFirst Software develops educational technology used by schools across the UK. We’re seeking detail-oriented individuals to join our QA team. This is an excellent opportunity to start a career in software testing, with structured training and mentoring from experienced testers.

Our testing team is collaborative and supportive, focusing on both manual and automated testing. We believe in quality as a team responsibility and work closely with developers and product managers.

Key Responsibilities:

  • Execute manual test cases
  • Report and document bugs clearly
  • Help maintain test documentation
  • Learn test automation basics
  • Participate in daily stand-ups
  • Assist with user acceptance testing
  • Test across different browsers
  • Help with regression testing
  • Learn about testing methodologies

Requirements:

  • Keen eye for detail
  • Logical thinking ability
  • Good written communication
  • Sound computer skills
  • Interest in how software works
  • Ability to follow procedures carefully

Nice to Have:

  • IT-related degree or certification eg ISTQB
  • Basic understanding of HTML/CSS
  • Experience with bug tracking tools
  • Knowledge of Agile methodologies/ Scrum
  • Any programming experience

Benefits:

  • 26 days holiday + bank holidays
  • Hybrid working after training
  • ISTQB certification support
  • Free breakfast

πŸ“¨ Review Applications to this Role

clara-kebdeom

Cover Letter for Clara Kebedom

Clara Kebedom

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in quality control, software testing, and technical documentation, I am confident in my ability to provide exceptional first-line IT support.

My professional experience has equipped me with critical skills that align perfectly with your requirements. At Manchester Manufacturing Ltd, I developed systematic testing procedures and reduced defect rates by 35%, demonstrating my ability to approach technical challenges methodically. My current training with CodeYourFuture has further enhanced my technical skills, particularly in documentation, troubleshooting, and user support.

The technical skills I’ve developed, including proficiency in Windows operating systems, troubleshooting, and documentation, make me an ideal candidate for your service desk team. My experience in creating and maintaining knowledge bases, combined with strong communication skills, will enable me to provide efficient and helpful support to your clients.

I am particularly attracted to TechSupport Pro’s commitment to professional development and the opportunity to support businesses across the UK. My passion for continuous learning and technical problem-solving aligns perfectly with your organisation’s goals.

I look forward to the opportunity to discuss how my skills can contribute to your service desk team.

Yours sincerely,
Clara Kebedom


CV Clara Kebedom

Clara Kebedom

+44 7700 000000
Email: clara.kebedom@email.com
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Location: Manchester, UK

Professional Summary

Detail-oriented quality assurance professional with extensive experience in systematic testing, documentation, and process improvement. Bringing strong technical skills, analytical mindset, and exceptional communication abilities to support IT service desk operations. Proven track record of reducing defects, implementing robust testing frameworks, and maintaining high standards of technical documentation.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed comprehensive test automation frameworks
  • Created detailed testing documentation
  • Implemented accessibility and security testing protocols
  • Built end-to-end test suites using JavaScript and related technologies

Quality Control Specialist

Manchester Manufacturing Ltd (June 2021 - August 2023)

  • Led quality control processes for medical equipment manufacturing
  • Implemented systematic testing procedures
  • Documented complex compliance requirements
  • Achieved 35% reduction in product defect rates
  • Developed and maintained rigorous quality management systems

Technical Skills

IT Support and Testing Competencies

  • Windows Operating Systems
  • Ticketing System Management
  • Network Troubleshooting
  • IT Support Documentation
  • Test Automation
  • Accessibility Testing

Technical Tools

  • Chrome DevTools
  • GitHub Actions
  • Jenkins
  • Lighthouse
  • Jest
  • Cypress
  • React Testing Library

Technical Certifications

  • ISTQB Foundation Level
  • Accessibility Testing Specialist
  • A+ Certification Preparation (In Progress)

Language Skills

  • English (Professional Working)
  • Tigrinya (Native Speaker)
  • Arabic (Conversational)

Key Achievements

  • Developed 50+ automated test cases
  • Achieved 90% test coverage in software projects
  • Reduced bug reports by 30%
  • Maintained 100% WCAG compliance in testing

Professional Interests

  • IT Service Management
  • Technical Support
  • Quality Assurance
  • Continuous Improvement
  • User Experience Optimization

elena-kovac

Cover Letter for Elena Kovač

Elena Kovač

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in research science, software engineering, and system administration, I am well-positioned to provide exceptional first-line IT support.

My professional experience has consistently involved technical problem-solving, system integration, and clear communication. At the Zagreb Institute of Chemistry, I developed automated systems, maintained complex information management platforms, and collaborated extensively with IT departments. These experiences have honed my ability to diagnose technical issues, document solutions, and support users effectively.

My current training in software engineering has further developed my technical skills, particularly in Windows operating systems, network troubleshooting, and technical documentation. The Linux System Administrator certification and AWS Cloud Practitioner credentials demonstrate my commitment to technical excellence and continuous learning.

I am particularly drawn to TechSupport Pro’s emphasis on providing comprehensive IT support to businesses across the UK. My analytical background, combined with my technical skills and passion for solving complex problems, makes me an ideal candidate for your service desk team.

I look forward to the opportunity to discuss how my skills can contribute to TechSupport Pro’s mission of delivering outstanding IT support.

Yours sincerely,
Elena Kovač


CV Elena Kovač

Elena Kovač

+44 7700 000000
Email: elena.kovac@email.com
LinkedIn: https://www.flinkedin.com/in/elena-kovac
Location: Manchester, UK

Professional Summary

Highly analytical research scientist transitioning to IT support, bringing extensive technical expertise in system administration, automation, and problem-solving. Experienced in developing complex technical systems, with a strong background in Python, Linux, and infrastructure management. Skilled at translating technical complexity into clear, user-friendly support solutions.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed backend services using Python and PostgreSQL
  • Implemented sophisticated CI/CD pipelines with Jenkins and GitHub Actions
  • Built and deployed containerized applications using Docker
  • Contributed to open-source infrastructure automation projects
  • Demonstrated advanced technical troubleshooting and system integration skills

Research Scientist

Zagreb Institute of Chemistry (September 2015 - June 2023)

  • Developed automated data analysis pipelines using Python
  • Maintained complex laboratory information management systems
  • Implemented automated testing protocols for analytical instruments
  • Collaborated closely with IT department on systems integration projects
  • Consistently demonstrated exceptional problem-solving and technical documentation skills

Technical Skills

IT Support Competencies

  • Windows Operating Systems
  • Linux System Administration
  • Network Troubleshooting
  • Technical Documentation
  • System Integration
  • Ticketing System Management

Technical Tools

  • Python
  • Docker
  • Jenkins
  • GitHub Actions
  • PostgreSQL
  • Linux Command Line
  • CI/CD Pipelines

Certifications

  • Linux Foundation System Administrator (LFCS)
  • AWS Cloud Practitioner
  • Preparation for A+ Certification (In Progress)

Language Skills

  • English (Professional Working)
  • Croatian (Native Speaker)
  • German (Limited Working)

Key Technical Achievements

  • Successfully automated complex data analysis pipelines
  • Integrated multiple laboratory management systems
  • Implemented robust testing protocols for technical systems
  • Developed containerized application deployment strategies

Professional Interests

  • IT Service Management
  • Infrastructure Automation
  • Technical Support
  • System Optimization
  • Continuous Learning

paul-richardson

Cover Letter for Paul Richardson

Paul Richardson

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my extensive customer service background and current training in IT support, I am well-prepared to provide exceptional first-line technical assistance.

My professional journey demonstrates a consistent commitment to customer support and technical skill development. As a former contact center team leader at British Gas, I developed strong communication skills, problem-solving abilities, and a systematic approach to resolving customer issues. My current training with CodeYourFuture is equipping me with the technical knowledge required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in managing customer interactions, combined with my emerging technical expertise, positions me to provide clear, patient, and effective support to your clients. The CompTIA A+ certification in progress and ITIL Foundation certification further underscore my commitment to professional development in IT support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in customer service, coupled with my growing technical skills, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Paul Richardson


CV Paul Richardson

Paul Richardson

+44 7700 000000
Email: paul.richardson@email.com
Location: Manchester, UK

Professional Summary

Dedicated career returner with extensive customer service experience and emerging IT support skills. Bringing over a decade of customer-facing expertise from leadership roles in contact centers, now transitioning into technical support through comprehensive training. Combining strong communication skills with newly developed technical knowledge to provide exceptional IT service desk support.

Professional Experience

Trainee Service Desk Analyst

CodeYourFuture (November 2023 - Present)

  • Developing core service desk fundamentals and technical troubleshooting skills
  • Learning ticket management systems and technical documentation practices
  • Participating in mentored support scenarios to build practical IT support expertise
  • Gaining hands-on experience in resolving technical issues and supporting end-users

Technical Skills Development

CodeYourFuture (August 2023 - October 2023)

  • Completed comprehensive IT fundamentals training
  • Enhanced technical communication and support skills
  • Learned service desk best practices and support methodologies
  • Engaged in practical workshops to build technical problem-solving capabilities

Contact Center Team Leader

British Gas (March 2008 - June 2013)

  • Led and managed a team of 15 customer service representatives
  • Implemented call quality monitoring systems
  • Coordinated team scheduling and resource allocation
  • Delivered comprehensive customer service training
  • Demonstrated exceptional leadership and operational management skills

Customer Service Representative

Various Contact Centers (June 2002 - February 2008)

  • Managed diverse customer inquiries and complaint resolution
  • Utilized multiple customer management systems
  • Maintained consistently high customer satisfaction scores
  • Developed robust communication and problem-solving skills

Technical Skills

  • Windows Operating Systems
  • Service Desk Fundamentals
  • Technical Documentation
  • Help Desk Software
  • Basic Hardware Troubleshooting
  • Customer Support Systems

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate

Professional Development

  • Active participant in peer support networks
  • Developing technical expertise through home lab projects
  • Regular attendee at local technology meetups
  • Committed to continuous learning and professional growth

priya-patel

Cover Letter for Priya Patel

Priya Patel

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

It was so nice to meet you on Wednesday. As we discussed, I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my scientific background in bioinformatics, comprehensive retraining in technical support, and commitment to professional development, I am well-prepared to provide exceptional first-line IT support.

My professional journey demonstrates a unique combination of analytical thinking, systematic documentation, and technical skill development. As a former bioinformatics researcher, I developed advanced skills in creating testing protocols, managing complex information systems, and maintaining meticulous documentation. My current training with CodeYourFuture is equipping me with the specific technical skills required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in developing data analysis pipelines, combined with my emerging technical expertise and strong communication skills, positions me to provide clear, precise, and effective support to your clients. The ISTQB Foundation certification in progress further underscores my commitment to professional excellence in technical support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in research, coupled with my growing technical skills and multilingual capabilities, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Priya Patel


CV Priya Patel

Priya Patel

+44 7700 000000
Email: priya.patel@email.com
Location: Manchester, UK

Professional Summary

Dedicated technology professional with a PhD in Molecular Biology, transitioning to quality assurance engineering through comprehensive retraining. Bringing advanced analytical skills, research background, and a strong commitment to systematic documentation from bioinformatics research to software testing. Combining scientific precision with emerging technical expertise in quality assurance.

Professional Experience

Trainee Quality Assurance Engineer

CodeYourFuture (September 2023 - Present)

  • Acquiring comprehensive software testing methodologies and best practices
  • Developing sophisticated test case design and documentation procedures
  • Training in advanced defect tracking and reporting techniques
  • Participating in intensive weekend training sessions to build technical expertise

Retail Assistant

Tesco Express (March 2022 - Present)

  • Operate complex point-of-sale systems with precision
  • Manage detailed inventory tracking processes
  • Demonstrate exceptional time management while pursuing professional transition
  • Maintain professional skills during career development journey

Bioinformatics Research Associate

University of Manchester (September 2015 - May 2017)

  • Developed sophisticated data analysis pipelines for genomics research
  • Managed complex laboratory information systems
  • Created automated testing protocols for rigorous data validation
  • Published research demonstrating advanced analytical methodologies
  • Demonstrated exceptional technical documentation and system testing skills

Technical Skills

  • Software Testing Methodologies
  • Test Case Design
  • Defect Tracking
  • Manual Testing
  • Python Programming
  • Data Analysis
  • Point-of-Sale Systems
  • Laboratory Information Systems

Certifications

  • ISTQB Foundation Level (In Progress)
  • Tech Returners Professional Development Certificate
  • Python for Data Science (Coursera)

Education

University of Manchester

  • PhD in Molecular Biology (2011 - 2015)
    • Thesis: “Computational Approaches in Gene Regulation Analysis”
    • Developed automated testing frameworks for data validation

Continuing Professional Development

  • CodeYourFuture Software Testing Program (2023 - 2024)
  • Tech Returners Return to Tech Program (2023)

Language Skills

  • English (Professional Working)
  • Gujarati (Native Speaker)
  • Hindi (Professional Working)
  • Marathi (Professional Working)

Professional Achievements

  • Maintained technical skills during career break through continuous learning
  • Volunteered at local Code Club teaching programming to children
  • Participated in comprehensive Tech Returners mentorship program
  • Committed to professional growth and technical skill development

sam-taheri

Cover Letter for Sam Taheri

Sam Taheri

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in customer service and ongoing training in technical support, I am well-prepared to provide exceptional first-line IT support.

My professional journey demonstrates a consistent commitment to technical problem-solving and user support. As a customer service representative at Virgin Media, I developed exceptional skills in documenting technical issues, maintaining detailed records, and achieving high customer satisfaction. My current training with CodeYourFuture is equipping me with the specific technical skills required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in tracking and resolving technical issues, combined with my emerging technical expertise, positions me to provide clear, efficient, and effective support to your clients. The SQL Fundamentals certification and ongoing software testing training further underscore my commitment to professional development.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in customer service, coupled with my growing technical skills, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Sam Taheri


CV Sam Taheri

Sam Taheri

+44 7700 000000
Email: sam.taheri@email.com
Location: Manchester, UK

Professional Summary

Dedicated quality assurance professional transitioning from customer service, bringing extensive experience in technical documentation, user support, and systematic problem resolution. Committed to ensuring software quality through meticulous testing methodologies and comprehensive documentation practices.

Professional Experience

Trainee Quality Assurance Tester

CodeYourFuture (November 2023 - Present)

  • Conducting comprehensive software testing with rigorous documentation protocols
  • Implementing sophisticated test cases using Python and Selenium
  • Managing defect tracking and resolution through JIRA
  • Supporting continuous integration testing processes
  • Developing advanced skills in test automation and quality assurance

Customer Service Representative

Virgin Media (June 2019 - October 2023)

  • Documented and tracked complex technical issues within service desk systems
  • Maintained detailed and accurate customer interaction records
  • Participated actively in new system testing and feedback processes
  • Achieved exceptional 98% customer satisfaction rating
  • Demonstrated exceptional problem-solving and communication skills

Retail Assistant

Boots (March 2017 - May 2019)

  • Operated advanced inventory management systems
  • Processed customer transactions with precision and attention to detail
  • Maintained accurate and up-to-date stock records
  • Developed strong customer service and data management capabilities

Technical Skills

  • Software Testing Methodologies
  • Test Automation
  • Python Programming
  • JIRA
  • Selenium
  • SQL
  • Technical Documentation
  • Customer Support Systems

Certifications

  • SQL Fundamentals
  • ServiceNow Certified System Administrator
  • Ongoing Training in Software Testing (CodeYourFuture)

Education

CodeYourFuture

  • Introduction to Programming and Software Testing (2023 - 2024)

Language Skills

  • English (Professional Working)
  • Persian (Native Speaker)
  • French (Basic)

Professional Achievements

  • Developed comprehensive testing and documentation skills
  • Maintained consistently high customer satisfaction ratings
  • Successfully transitioned from customer service to technical testing roles
  • Committed to continuous professional development and technical skill enhancement

tenzin-wangmo

Tenzin Wangmo

About

Manager with extensive experience in operations and staff training, transitioning to software engineering. Developed inventory management solutions for family restaurant business before pursuing formal technology education. Passionate about building efficient systems that streamline operations and improve workflow automation.

Experience

  • Trainee Software Engineer
    CodeYourFuture Β· Full-time
    Sep 2023 - Present Β· 4 mos
    Manchester, United Kingdom Β· Hybrid

    • Developing infrastructure automation tools using Python
    • Implementing monitoring solutions with Prometheus and Grafana
    • Managing cloud resources using AWS and Terraform
    • Contributing to open-source projects focused on business automation
    • Skills: Python, Linux, AWS, Infrastructure Automation
  • Restaurant Manager
    Himalayan Kitchen Β· Full-time
    Apr 2017 - Aug 2023 Β· 6 yrs 4 mos
    Manchester, United Kingdom Β· On-site

    • Managed family-owned restaurant operations
    • Created Python scripts for inventory tracking
    • Implemented digital ordering system
    • Supervised team of 15 staff members
    • Skills: Operations Management, Basic Programming, Team Leadership
  • Server/Shift Supervisor
    Various Restaurants Β· Full-time
    Jun 2014 - Mar 2017 Β· 2 yrs 9 mos
    Manchester, United Kingdom Β· On-site

    • Used point-of-sale systems
    • Trained staff on digital ordering platforms
    • Managed evening shift operations
    • Skills: POS Systems, Staff Training, Operations

Education

  • CodeYourFuture
    Software Engineering Program
    2023 - 2024

  • Self-taught Programming
    freeCodeCamp, Codecademy
    2020 - 2023

Certifications

  • AWS Cloud Practitioner
  • Linux Essentials
  • Food Safety Management Level 3

Languages

  • English - Professional Working
  • Tibetan - Native Speaker
  • Hindi - Professional Working
  • Nepali - Conversational

πŸ” QualityFirst Tech 1 applied

Quality Assurance Engineer

Company: QualityFirst Tech, Liverpool
Salary: Β£30,000 - Β£38,000
Contract: Permanent, Full-time

About Us:

QualityFirst Tech develops enterprise software solutions. We’re looking for a QA engineer to ensure our products meet the highest quality standards.

Key Responsibilities:

  • Design and execute test cases
  • Perform automated and manual testing
  • Track and document software defects
  • Collaborate with developers on bug fixes
  • Maintain test documentation

Requirements:

  • Understanding of software testing methodologies
  • Experience with test management tools
  • Knowledge of bug tracking systems
  • Basic programming skills
  • Attention to detail

Nice to Have:

  • ISTQB certification
  • Experience with Selenium
  • API testing experience
  • Performance testing knowledge

Benefits:

  • 24 days holiday + bank holidays
  • Flexible hours
  • Learning and development fund
  • Life insurance
  • Cycle to work scheme

πŸ“¨ Review Applications to this Role

anna-chen

Cover Letter Anna Chen

Cover Letter

Dear Hiring Manager,

The Quality Assurance Engineer position at QualityFirst Tech matches my systematic approach to testing and validation, developed through my experience in customer service leadership and data management.

In my current volunteer role at Liverpool Community Centre, I’ve implemented testing procedures that reduced data entry errors by 40%. My background in customer service has taught me the importance of thorough testing and clear documentation - skills that would serve your team well in maintaining high quality standards.

The technical aspects of this role complement my current focus on software testing methodologies. My experience managing customer feedback systems has given me valuable insights into user experience testing and bug reporting, particularly important for enterprise software solutions.

Your learning and development fund would help accelerate my growth in automated testing while allowing me to contribute my expertise in systematic quality control to your team.

Kind regards,
Anna Chen


CV Anna Chen

CV

Anna Chen
+44 7700 100000
Email: anna.chen@email.com
LinkedIn: flinkedin.com/in/annachen
Location: Liverpool, UK

Personal Statement

Detail-oriented professional transitioning into quality assurance with a strong foundation in customer feedback analysis and data organization. Currently enhancing testing skills through practical experience while applying systematic approaches to quality control. Bringing exceptional attention to detail from customer service leadership to software testing.

Work History

Volunteer Data Support

December 2023 - Present
Liverpool Community Centre

  • Created systematic testing approaches for event registration forms
  • Identified and documented 15+ data collection improvements
  • Developed comprehensive validation procedures for user input
  • Maintained detailed bug tracking documentation
  • Reduced data entry errors by 40% through improved form design

Customer Service Team Lead

March 2020 - May 2023
Hong Kong Retail Group

  • Tested and validated customer feedback systems for 50+ retail locations
  • Implemented quality control measures reducing reporting errors by 35%
  • Documented system issues and user feedback for development team
  • Monitored data accuracy across multiple reporting systems
  • Trained 20+ staff members on quality assurance procedures

Education

Self-Directed Learning

2023 - Present

  • Software Testing Fundamentals
  • ISTQB Foundation Level Studies
  • SQL and Database Testing

Hong Kong Community College

2017 - 2019

  • Business Administration
  • Focus: Data Analysis and Quality Management

Skills

  • Testing: Manual testing, Bug tracking
  • Tools: JIRA, TestRail
  • Documentation: Test cases, Bug reports
  • Analysis: Data validation, Quality control
  • Languages: English (Professional), Cantonese (Native), Mandarin (Professional)

Certifications

  • ISTQB Foundation Level (In Progress)
  • Google Sheets Fundamentals
  • Quality Management Basics

Other Key Achievements

  • Developed testing protocol used by 3 community organizations
  • Created bug reporting template reducing documentation time by 25%
  • Volunteer QA mentor for community centre digital projects

πŸ‘©β€πŸ’» Quantum Computing Ltd

Junior Software Engineer

Company: Quantum Computing Ltd, London
Salary: Β£32,000 - Β£38,000
Contract: Permanent, Full-time

About Us:

Quantum Computing Ltd is developing next-generation quantum computing applications for finance and healthcare. We’re seeking curious and ambitious junior engineers to join our innovative team.

Key Responsibilities:

  • Write clean, maintainable code in Python
  • Develop and integrate APIs for our quantum computing platform
  • Collaborate with quantum researchers to implement algorithms
  • Support testing and documentation efforts
  • Participate in agile development processes

Requirements:

  • Bachelor’s degree in Computer Science or similar field
  • Strong foundation in Python programming
  • Understanding of basic algorithms and data structures
  • Good communication and collaboration skills
  • Eagerness to learn about quantum computing concepts

Nice to Have:

  • Experience with cloud platforms (AWS/Azure/GCP)
  • Knowledge of linear algebra and quantum mechanics
  • Experience with API development
  • Contributions to open-source projects

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working hours
  • Hybrid working model (2 days office/3 days remote)
  • Learning and development budget
  • Regular team social events
  • Private healthcare

πŸ“Š QuantumTrade Technologies

Junior Quantitative Analyst

Company: QuantumTrade Technologies, London
Salary: Β£40,000 - Β£50,000
Contract: Permanent, Full-time

About Us:

QuantumTrade Technologies develops algorithmic trading systems for financial institutions. We’re seeking a junior quantitative analyst to join our innovative team.

Key Responsibilities:

  • Analyze financial data and market trends
  • Develop and backtest trading algorithms
  • Implement statistical models
  • Document research findings and methodologies
  • Collaborate with software engineers and traders

Requirements:

  • Master’s degree in Mathematics, Statistics, Physics, or related field
  • Strong programming skills in Python
  • Knowledge of statistical analysis techniques
  • Understanding of financial markets and instruments
  • Excellent analytical and problem-solving abilities

Nice to Have:

  • Experience with machine learning libraries
  • Knowledge of time series analysis
  • Financial certifications (CFA, FRM)
  • Experience with financial data providers (Bloomberg, Reuters)

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working model
  • Competitive bonus structure
  • Premium healthcare package
  • Gym membership
  • Professional qualifications support

πŸš— Retail-it 9 applied

IT Field Engineer

Company: Retail-IT, London
Salary: Β£18/hr + vehicle allowance
Contract: Zero-hours, Full-time

About Us:

TechCare Solutions provides IT support to retail chains across the South East. Our field engineers visit stores to maintain IT equipment and resolve issues. This role involves regular travel to different locations.

Key Responsibilities:

  • Visit retail sites to resolve IT issues
  • Install and configure POS systems
  • Maintain store networks
  • Replace faulty hardware
  • Support CCTV systems
  • Install digital signage
  • Cable installation
  • Train store staff
  • Maintain site documentation
  • Emergency call-out support

Requirements:

  • IT support experience
  • Full driving license
  • Good customer service skills
  • Physical fitness for lifting
  • Flexible to travel
  • Problem-solving ability

Nice to Have:

  • Retail IT experience
  • Network cable certification
  • CCTV system knowledge
  • Experience with POS systems
  • Audio-visual experience

Benefits:

  • Flexible working hours
  • Company van provided
  • Full insurance coverage
  • Fuel card

πŸ“¨ Review Applications to this Role

amy-wong

Amy Wong Cover Letter

Amy Wong

+440000000000
Email: amy.wong@email.com
LinkedIn: https://www.flinkedin.com/in/amy-wong
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my background in retail systems and customer database management, I believe I can provide effective technical support to your retail clients throughout the South East.

My experience with retail technology spans over four years, most recently as a Customer Database Coordinator and previously as a Retail Systems Assistant at Hong Kong Department Store. These roles have given me hands-on experience with the technical systems that are critical to retail operations:

  • Point-of-Sale Systems: Installing, configuring, and troubleshooting POS terminals and associated hardware
  • Customer Loyalty Platforms: Maintaining database systems and ensuring integration with store operations
  • Staff Training: Providing clear, patient guidance on technical systems to retail employees
  • Technical Support: Quickly resolving issues to minimize disruption to store operations
  • Documentation: Creating detailed records of system configurations and maintenance procedures

Working in retail environments has given me a deep appreciation for the importance of responsive technical support. I understand that system downtime directly impacts sales and customer experience, making rapid problem resolution essential. I’ve developed a methodical troubleshooting approach that helps identify and fix issues efficiently while maintaining a calm, professional demeanor.

As a London resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I am comfortable with the physical aspects of the role, including equipment installation and cable management, having regularly handled similar tasks in my previous positions.

The flexible nature of the zero-hours contract suits my current situation, and I understand the importance of being available for emergency call-outs when retail clients face urgent technical issues.

What particularly attracts me to this role is the variety of technical challenges and retail environments. I enjoy adapting to different systems and settings, and I find satisfaction in resolving issues that directly impact business operations. My retail background gives me valuable context for understanding both the technology and its business importance.

I would welcome the opportunity to discuss how my experience and skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Amy Wong


Amy Wong CV

Amy Wong

+440000000000
Email: amy.wong@email.com
LinkedIn: https://www.flinkedin.com/in/amy-wong
Location: London, UK

Personal Statement

Customer-focused retail systems specialist with experience in database management and store operations. Previous job as Retail Systems Assistant at Hong Kong Department Store, coordinating loyalty programs and customer systems. Over 4 years experience in retail technology; now seeking IT Field Engineer role at Retail-IT to provide hands-on technical support to retail environments.

Work History

Customer Database Coordinator

Leeds Shopping Centre | September 2023 – Present

  • Managing customer loyalty systems and ensuring clear privacy procedures
  • Creating transparent data collection notices and consent procedures
  • Supporting customer data rights requests and privacy protection
  • Training staff on data protection and system usage
  • Troubleshooting technical issues with customer database systems
  • Maintaining point-of-sale integrations with loyalty platform

Retail Systems Assistant

Hong Kong Department Store | April 2019 – June 2023

  • Supported customer management systems and loyalty programs for major department store
  • Maintained customer database accuracy across multiple retail locations
  • Coordinated loyalty point systems and integrated with point-of-sale terminals
  • Ensured data handling compliance and system security
  • Provided technical support to retail staff for customer systems
  • Assisted with POS system troubleshooting and configuration
  • Conducted staff training on retail technology systems
  • Created technical documentation for store procedures
  • Supported IT team during system upgrades and maintenance

Technical Skills

  • Retail Systems: Point-of-sale terminals, inventory systems, customer databases
  • Hardware Support: Equipment installation, basic repairs, component replacement
  • Software Support: Windows OS, retail management software, CRM systems
  • Network Basics: Store connectivity, Wi-Fi troubleshooting, basic network configuration
  • Security Systems: Basic CCTV monitoring, data protection protocols
  • Documentation: Technical procedures, inventory records, support tickets
  • Data Management: Customer databases, loyalty systems, data integrity

Additional Skills

  • Customer Service: 4+ years retail experience with strong customer focus
  • Communication: Clear explanation of technical concepts to non-technical staff
  • Problem-solving: Methodical approach to technical troubleshooting
  • Adaptability: Quick adjustment to different store environments and systems
  • Time Management: Efficient prioritization in fast-paced retail settings
  • Physical Capabilities: Comfortable with equipment setup and installation
  • Languages: English (Professional), Cantonese (Native), Mandarin (Professional)

Education

Hong Kong Polytechnic | 2016-2019

  • Retail Management Diploma
  • Focus on retail technology and operations

Certifications

  • UK Data Protection Essentials
  • Retail Systems Security
  • CompTIA A+ (In Progress)
  • Full UK Driving License (Clean)

Key Achievements

  • Implemented customer database upgrade that improved system performance by 40%
  • Created technical training program that reduced staff support requests by 25%
  • Developed simplified troubleshooting guide for common POS issues
  • Recognized for exceptional technical support during major system outage
  • Led data migration project for loyalty program with zero customer data loss

ben-walker

Ben Walker Cover Letter

Ben Walker

+440000000000
Email: ben.walker@email.com
LinkedIn: https://www.flinkedin.com/in/ben-walker
Reading, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. As an IT support professional based in Reading with a passion for hands-on technical work, I am excited about the opportunity to provide field support to retail clients throughout the South East.

While I am early in my professional IT career, I have developed substantial practical skills through my home lab environment, community tech support, and formal IT training. These experiences have equipped me with capabilities directly relevant to the IT Field Engineer role:

  • Hardware Support: Extensive experience assembling, configuring, and troubleshooting PC hardware through my home lab projects
  • Network Installation: Practical knowledge of cabling, router/switch configuration, and Wi-Fi setup
  • Problem-solving: Methodical approach to identifying and resolving technical issues
  • Documentation: Creation of clear technical procedures and issue tracking
  • Customer Support: Experience explaining technical concepts to non-technical users through my volunteer work at the local library

I am particularly interested in the variety of technical challenges that come with supporting different retail environments. The opportunity to work with diverse systems including POS terminals, network infrastructure, CCTV, and digital signage aligns perfectly with my interest in broad technical exposure.

As a Reading resident with a clean driving license, I am well-positioned to travel throughout the South East to support your retail clients. I understand the importance of responsiveness in retail environments, where technical issues directly impact business operations, and am comfortable with the requirement for emergency call-out support.

The flexible nature of the zero-hours contract suits my current situation as I continue to develop my technical skills. I am physically fit and comfortable with the lifting requirements that come with equipment installation and maintenance.

What particularly attracts me to Retail-IT is the opportunity to gain diverse field experience across multiple retail environments. This position would allow me to apply my theoretical knowledge and home lab experience to real-world business challenges while developing specialized expertise in retail technology.

I would welcome the opportunity to discuss how my technical skills and enthusiasm for hands-on support could benefit your team. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Ben Walker


Ben Walker CV

Ben Walker

+440000000000
Email: ben.walker@email.com
LinkedIn: https://www.flinkedin.com/in/ben-walker
Location: Reading, UK

Personal Statement

Dedicated IT support professional with strong hands-on technical experience. Previous home lab projects demonstrate practical knowledge of hardware installation and network configuration. Seeking IT Field Engineer role at Retail-IT to apply technical troubleshooting skills and customer service abilities in retail environments across the South East.

Work History

Trainee IT Support Engineer

CodeYourFuture | October 2023 – Present

  • Learning core IT support fundamentals and best practices
  • Developing technical troubleshooting skills for hardware and software issues
  • Practicing help desk ticket management and resolution tracking
  • Contributing to knowledge base documentation for common technical issues
  • Setting up and configuring classroom equipment for training sessions
  • Providing peer support for technical challenges during workshops

Technical Skills Development

CodeYourFuture | July 2023 – September 2023

  • Completed comprehensive IT fundamentals course covering hardware and networking
  • Participated in practical support workshops with hands-on troubleshooting
  • Developed customer service skills for technical support scenarios
  • Engaged in technical communication training for clear issue documentation
  • Created user guides for common technical procedures

Personal Projects

Home Lab Environment

Self-directed learning | 2020 – Present

  • Built and maintained personal network infrastructure
  • Configured and managed Linux and Windows servers for testing and development
  • Implemented virtualization solutions for system testing and configuration
  • Practiced system monitoring and maintenance procedures
  • Installed and configured various hardware components
  • Set up and maintained network equipment including routers and switches
  • Designed and implemented structured cabling solutions

Community Tech Support

Volunteer work | 2021 – Present

  • Volunteer IT support at local library
  • Assisted seniors with basic computer skills and troubleshooting
  • Resolved hardware and software issues for community members
  • Set up and configured devices for community events
  • Provided technical support for library computer systems
  • Created user-friendly documentation for common procedures

Education

CodeYourFuture, Reading | 2023-2024

  • IT Support Program
  • Focus on technical troubleshooting and customer service

Open University | 2020-2022

  • Selected Computing Modules (Self-paced study)
  • Networking Fundamentals, System Administration

Technical Skills

  • Hardware Support: PC assembly/disassembly, component replacement, peripheral configuration
  • Operating Systems: Windows 10/11, basic Linux (Ubuntu, CentOS)
  • Networking: Router/switch configuration, Wi-Fi setup, cable installation/testing
  • Point-of-Sale: Basic understanding of retail POS systems
  • Mobile Devices: Smartphone/tablet setup and troubleshooting
  • Security Systems: Basic CCTV setup and configuration
  • Documentation: Technical procedures, inventory records, issue tracking

Additional Skills

  • Customer Service: Clear communication with non-technical users
  • Problem-solving: Methodical approach to technical troubleshooting
  • Time Management: Efficient prioritization of support tasks
  • Physical Capabilities: Comfortable with equipment lifting and installation
  • Adaptability: Quick adjustment to new environments and systems
  • Self-motivation: Proactive approach to learning and problem resolution

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional Certificate
  • Microsoft Technology Associate: Networking Fundamentals
  • Full UK Driving License (Clean)

Key Achievements

  • Built comprehensive home lab environment used for skill development
  • Created technical documentation library for personal reference
  • Assisted 50+ community members with technical support needs
  • Implemented home automation system using Raspberry Pi devices
  • Designed and installed structured network cabling for home office

chibi-okonkwo

Chibi Okonkwo Cover Letter

Chibi Okonkwo

+440000000000
Email: chibi.okonkwo@email.com
LinkedIn: https://www.flinkedin.com/in/chibi-okonkwo
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my background in security systems management and technical support in retail environments, I believe I am well-suited to help maintain IT equipment and resolve issues across your client retail chains.

During my five years as a Security Supervisor at Securitas UK, I gained extensive experience working with technical systems in retail environments. My responsibilities included:

  • Installing and maintaining CCTV systems across multiple retail locations, ensuring proper configuration and operation
  • Managing access control systems for retail staff, troubleshooting issues and maintaining databases
  • Providing technical support to retail employees for security equipment and basic IT issues
  • Creating detailed documentation for site surveys and equipment inventory
  • Responding to emergency situations requiring quick thinking and effective problem-solving

This experience has given me a solid understanding of retail operations and the critical importance of functioning technical systems to business continuity. I’m comfortable working in diverse retail environments and have developed strong customer service skills through regular interaction with store staff.

My current training in software engineering has further developed my technical capabilities, particularly in areas such as networking, system configuration, and troubleshooting methodologies. I’ve gained hands-on experience with hardware installation, cable management, and system maintenance that would be directly applicable to the IT Field Engineer role.

I hold a clean UK driving license and am comfortable with regular travel to different locations. As a London resident, I’m well-positioned to serve retail clients throughout the South East. I’m physically fit and accustomed to lifting equipment during installations and maintenance work.

What particularly appeals to me about this position is the opportunity to combine my technical skills with my experience in retail environments. The variety of visiting different locations and tackling diverse technical challenges suits my problem-solving mindset and preference for active, hands-on work.

I am comfortable with the flexible nature of the zero-hours contract and understand the need for emergency call-out support in retail IT operations. My background in security has prepared me well for responding to urgent situations outside standard hours.

I would welcome the opportunity to discuss how my experience and skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Chibi Okonkwo


Chibi Okonkwo CV

Chibi Okonkwo

+440000000000
Email: chibi.okonkwo@email.com
LinkedIn: https://www.flinkedin.com/in/chibi-okonkwo
Location: London, UK

Personal Statement

Experienced security professional with strong technical background transitioning to IT support. Previous job as Security Supervisor at Securitas UK, managing digital security systems for major shopping centre. Over 5 years experience in security systems and CCTV; now seeking IT Field Engineer role at Retail-IT to apply technical skills and security knowledge in retail environments.

Work History

Trainee Software Engineer

CodeYourFuture | October 2023 – Present

  • Developing security automation tools using Python
  • Building monitoring and alerting systems for technical infrastructure
  • Managing cloud infrastructure with AWS and Terraform
  • Contributing to access control system projects
  • Troubleshooting hardware and software issues for program participants
  • Setting up and configuring network equipment for classroom environments

Security Supervisor

Securitas UK | January 2018 – September 2023

  • Managed digital security systems for major shopping centre with 50,000+ daily visitors
  • Created basic scripts to automate incident reporting, reducing documentation time by 30%
  • Supervised team of 12 security officers, demonstrating leadership and coordination skills
  • Maintained access control databases for 200+ staff members
  • Installed, configured and maintained CCTV systems across multiple retail locations
  • Provided technical support to retail staff for security equipment
  • Responded to emergency situations requiring quick problem-solving
  • Conducted security equipment audits and maintained detailed documentation

Security Officer

G4S | March 2015 – December 2017

  • Operated CCTV and access control systems for commercial properties
  • Used incident management software to document and report security events
  • Conducted regular security system checks and maintenance
  • Responded to security alerts and coordinated with emergency services
  • Provided basic technical support for security equipment

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering, Cert.

Self-taught Programming | 2021-2023

  • freeCodeCamp, The Odin Project
  • Focus on Python, Linux administration, and network security

Technical Skills

  • Hardware Support: PC troubleshooting, component replacement, peripheral configuration
  • Networking: Basic network configuration, Wi-Fi troubleshooting, cable installation/testing
  • Security Systems: CCTV installation/configuration, access control systems, alarm systems
  • Operating Systems: Windows (7/10/11), basic Linux administration
  • Tools: Network diagnostic tools, hardware testing equipment, cable testers
  • Documentation: Technical documentation, site surveys, inventory management
  • Programming: Basic Python scripting for automation tasks

Additional Skills

  • Customer Service: Experience supporting retail staff with technical issues
  • Communication: Clear explanation of technical concepts to non-technical users
  • Physical Capabilities: Comfortable with lifting and moving equipment
  • Problem-solving: Methodical approach to technical troubleshooting
  • Emergency Response: Experience handling urgent situations under pressure
  • Languages: English (Native), Yoruba (Native)

Certifications

  • AWS Cloud Practitioner
  • CompTIA Security+
  • SIA Door Supervisor License
  • Full UK Driving License (Clean)
  • First Aid Certified

Key Achievements

  • Improved shopping centre CCTV coverage by 35% through strategic system reconfiguration
  • Reduced false alarm callouts by 50% through improved system configuration and staff training
  • Created automated reporting system that saved security team 15+ hours weekly
  • Successfully managed security technology upgrade across multiple retail locations
  • Implemented inventory tracking system for security equipment that reduced losses by 40%

emmanuel-adebayo

Emmanuel Adebayo Cover Letter

Emmanuel Adebayo

+440000000000
Email: emmanuel.adebayo@email.com
LinkedIn: https://www.flinkedin.com/in/emmanuel-adebayo
Croydon, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my background in warehouse operations and equipment management at DHL Supply Chain, combined with my developing technical skills, I believe I can provide effective support to your retail clients throughout the South East.

My current role as a Forklift Operator/Team Leader has given me practical experience with many technical systems and skills directly transferable to field engineering:

  • Equipment Management: Daily operation and troubleshooting of technical warehouse equipment
  • Digital Systems: Extensive work with inventory management software and handheld devices
  • Technical Documentation: Creating and maintaining detailed equipment logs and procedures
  • Staff Training: Regular instruction on technical systems and equipment operation
  • Problem-solving: Methodical approach to identifying and resolving technical issues

The modern logistics environment relies heavily on technology, from handheld scanning devices to inventory management systems that share many similarities with retail point-of-sale setups. This has given me practical exposure to the types of technical challenges I would encounter as an IT Field Engineer supporting retail locations.

I understand the critical importance of functioning technology in retail environments, where system downtime directly impacts sales and customer experience. My warehouse experience has taught me to approach technical issues with both urgency and methodical troubleshooting to ensure effective resolution.

While maintaining my full-time position at DHL, I am developing my formal technical skills through CodeYourFuture’s Quality Assurance program. This training has enhanced my systematic approach to testing and verificationβ€”skills directly applicable to field engineering where methodical troubleshooting is essential.

As a Croydon resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I am comfortable with the physical aspects of the role, regularly handling equipment in my current warehouse position. The flexible nature of the zero-hours contract would allow me to balance this role with my ongoing technical training.

What particularly attracts me to this position is the opportunity to apply my practical knowledge across diverse retail environments while further developing my technical capabilities. I enjoy hands-on work and the satisfaction of resolving issues that have immediate business impact.

I would welcome the opportunity to discuss how my background and developing technical skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Emmanuel Adebayo


Emmanuel Adebayo CV

Emmanuel Adebayo

+440000000000
Email: emmanuel.adebayo@email.com
LinkedIn: https://www.flinkedin.com/in/emmanuel-adebayo
Location: Croydon, UK

Personal Statement

Technically-minded professional with strong background in warehouse operations and equipment management. Currently working as Forklift Operator/Team Leader at DHL Supply Chain while training in quality assurance. Over 5 years experience in logistics and technical systems; now seeking IT Field Engineer role at Retail-IT to apply practical skills in a technical field position.

Work History

Trainee Quality Assurance Engineer

CodeYourFuture | October 2023 – Present

  • Learning manual testing methodologies and technical quality assurance
  • Practicing test case development and documentation standards
  • Training in bug tracking and reporting using JIRA and similar tools
  • Developing technical verification skills applicable to field service
  • Building practical knowledge through weekend training sessions
  • Troubleshooting hardware and software issues in training environment

Forklift Operator/Team Leader

DHL Supply Chain | March 2018 – Present

  • Leading team of 6 warehouse operatives in major logistics facility
  • Operating reach and counterbalance forklifts in technical environment
  • Managing digital inventory systems and handheld scanning devices
  • Conducting equipment safety checks and maintaining documentation
  • Training new operators on technical procedures and equipment
  • Troubleshooting warehouse management systems and devices
  • Implementing process improvements that increased efficiency by 25%
  • Maintaining detailed technical documentation for equipment and procedures
  • Coordinating with IT support for system issues and maintenance

Warehouse Operative

Sports Direct | June 2015 – February 2018

  • Used warehouse management systems and inventory tracking software
  • Maintained accurate picking records using digital systems
  • Achieved consistently high pick rates through system optimization
  • Assisted with basic troubleshooting of warehouse equipment
  • Participated in inventory management system implementation
  • Learned equipment maintenance and basic troubleshooting

Technical Skills

  • Hardware Support: Handheld device maintenance, basic PC troubleshooting
  • Inventory Systems: Warehouse management software, scanning equipment
  • Equipment Maintenance: Preventative maintenance, basic troubleshooting
  • Documentation: Technical procedures, equipment logs, issue tracking
  • Basic Networking: Wi-Fi troubleshooting, device connectivity
  • Testing Methodology: Systematic verification, fault identification, documentation
  • Physical Infrastructure: Equipment installation, cable management, workspace setup

Additional Skills

  • Team Leadership: Supervising technical staff and coordinating workflows
  • Training Delivery: Effective instruction on equipment and procedures
  • Problem-solving: Methodical approach to technical challenges
  • Physical Capabilities: Comfortable with equipment lifting and installation
  • Time Management: Prioritizing tasks in fast-paced operational environment
  • Reliability: Consistent punctuality and dependability in time-sensitive roles
  • Languages: English (Professional), Yoruba (Native)

Education

CodeYourFuture, London | 2023-2024

  • Software Testing Program
  • Weekend training while maintaining full-time employment

Manchester College | 2016

  • Level 2 Warehouse Operations
  • Focus on technical systems and equipment operation

Certifications

  • ISTQB Foundation Level (In Progress)
  • Counterbalance Forklift License
  • Reach Truck License
  • Manual Handling Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Implemented equipment check procedure that reduced downtime by 30%
  • Developed simplified guides for warehouse systems that improved efficiency
  • Created training program for handheld devices adopted across department
  • Maintained perfect safety record for team during 4+ years of leadership
  • Recognized for exceptional troubleshooting during critical system failure

olayinka-adeyemi

Emmanuel Adebayo CV

Emmanuel Adebayo

+440000000000
Email: emmanuel.adebayo@email.com
LinkedIn: https://www.flinkedin.com/in/emmanuel-adebayo
Location: Croydon, UK

Personal Statement

Technically-minded professional with strong background in warehouse operations and equipment management. Currently working as Forklift Operator/Team Leader at DHL Supply Chain while training in quality assurance. Over 5 years experience in logistics and technical systems; now seeking IT Field Engineer role at Retail-IT to apply practical skills in a technical field position.

Work History

Trainee Quality Assurance Engineer

CodeYourFuture | October 2023 – Present

  • Learning manual testing methodologies and technical quality assurance
  • Practicing test case development and documentation standards
  • Training in bug tracking and reporting using JIRA and similar tools
  • Developing technical verification skills applicable to field service
  • Building practical knowledge through weekend training sessions
  • Troubleshooting hardware and software issues in training environment

Forklift Operator/Team Leader

DHL Supply Chain | March 2018 – Present

  • Leading team of 6 warehouse operatives in major logistics facility
  • Operating reach and counterbalance forklifts in technical environment
  • Managing digital inventory systems and handheld scanning devices
  • Conducting equipment safety checks and maintaining documentation
  • Training new operators on technical procedures and equipment
  • Troubleshooting warehouse management systems and devices
  • Implementing process improvements that increased efficiency by 25%
  • Maintaining detailed technical documentation for equipment and procedures
  • Coordinating with IT support for system issues and maintenance

Warehouse Operative

Sports Direct | June 2015 – February 2018

  • Used warehouse management systems and inventory tracking software
  • Maintained accurate picking records using digital systems
  • Achieved consistently high pick rates through system optimization
  • Assisted with basic troubleshooting of warehouse equipment
  • Participated in inventory management system implementation
  • Learned equipment maintenance and basic troubleshooting

Technical Skills

  • Hardware Support: Handheld device maintenance, basic PC troubleshooting
  • Inventory Systems: Warehouse management software, scanning equipment
  • Equipment Maintenance: Preventative maintenance, basic troubleshooting
  • Documentation: Technical procedures, equipment logs, issue tracking
  • Basic Networking: Wi-Fi troubleshooting, device connectivity
  • Testing Methodology: Systematic verification, fault identification, documentation
  • Physical Infrastructure: Equipment installation, cable management, workspace setup

Additional Skills

  • Team Leadership: Supervising technical staff and coordinating workflows
  • Training Delivery: Effective instruction on equipment and procedures
  • Problem-solving: Methodical approach to technical challenges
  • Physical Capabilities: Comfortable with equipment lifting and installation
  • Time Management: Prioritizing tasks in fast-paced operational environment
  • Reliability: Consistent punctuality and dependability in time-sensitive roles
  • Languages: English (Professional), Yoruba (Native)

Education

CodeYourFuture, London | 2023-2024

  • Software Testing Program
  • Weekend training while maintaining full-time employment

Manchester College | 2016

  • Level 2 Warehouse Operations
  • Focus on technical systems and equipment operation

Certifications

  • ISTQB Foundation Level (In Progress)
  • Counterbalance Forklift License
  • Reach Truck License
  • Manual Handling Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Implemented equipment check procedure that reduced downtime by 30%
  • Developed simplified guides for warehouse systems that improved efficiency
  • Created training program for handheld devices adopted across department
  • Maintained perfect safety record for team during 4+ years of leadership
  • Recognized for exceptional troubleshooting during critical system failure

Olayinka Adeyemi Cover Letter

Olayinka Adeyemi

+440000000000
Email: olayinka.adeyemi@email.com
LinkedIn: https://www.flinkedin.com/in/olayinka-adeyemi
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my background in warehouse operations at Amazon and developing technical skills, I believe I can provide effective support to your retail clients throughout the South East.

My current role as a Warehouse Team Lead has given me valuable experience that transfers directly to field engineering in retail environments:

  • Technical Troubleshooting: Daily resolution of issues with scanners, printers, and inventory terminals
  • System Knowledge: Extensive work with inventory management systems similar to retail POS
  • Team Training: Regular instruction of staff on technical equipment and procedures
  • Problem-solving Under Pressure: Quick resolution of technical issues in time-sensitive operations
  • Physical Infrastructure: Experience with equipment installation and cable management

The modern warehouse environment shares many technological similarities with retail settings, including inventory tracking systems, barcode scanners, thermal printers, and networked equipment. This has given me practical experience with many of the systems I would encounter as an IT Field Engineer supporting retail locations.

I understand the critical importance of properly functioning technology in retail environments, where system downtime directly impacts sales and customer experience. My warehouse experience has taught me to approach technical issues with a sense of urgency while maintaining methodical troubleshooting processes to ensure effective resolution.

While continuing to work full-time at Amazon, I am developing my formal technical skills through CodeYourFuture’s Database Administration program. This training has enhanced my understanding of data systems and technical infrastructure, particularly in areas relevant to retail operations.

As a London resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I am comfortable with the physical aspects of the role, regularly handling equipment in my current warehouse position. The flexible nature of the zero-hours contract would allow me to balance this role with my ongoing technical training.

What particularly attracts me to this position is the opportunity to apply my operational knowledge in diverse retail environments while further developing my technical capabilities. I enjoy the challenges of field support and the satisfaction of resolving issues that have immediate business impact.

I would welcome the opportunity to discuss how my unique background and developing technical skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Olayinka Adeyemi


kwame-owusu

Kwame Owusu Cover Letter

Kwame Owusu

+440000000000
Email: kwame.owusu@email.com
LinkedIn: https://www.flinkedin.com/in/kwame-owusu
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my extensive experience in field operations as a delivery driver and my developing IT support skills, I believe I can provide effective technical support to your retail clients throughout the South East.

My background as a Multi-Drop Delivery Driver for DPD has equipped me with several skills directly transferable to the IT Field Engineer role:

  • Field Operations: Managing 120+ daily deliveries across diverse locations, developing strong route planning and time management skills
  • Mobile Technology: Troubleshooting handheld devices and applications in varied field environments
  • Customer Service: Maintaining a 4.9-star rating through clear communication and problem resolution
  • Independent Problem-solving: Resolving technical and logistical challenges without direct supervision
  • Reliability: Consistently meeting time-sensitive commitments in all weather conditions

The modern delivery environment is heavily technology-dependent, requiring regular interaction with GPS systems, handheld scanners, mobile applications, and retail point-of-sale systems. This has given me practical exposure to many of the technical systems used in retail environments and developed my ability to quickly identify and resolve issues in the field.

My current training as a Service Desk Analyst with CodeYourFuture has supplemented this practical experience with more formal IT knowledge, including hardware troubleshooting, networking basics, and structured documentation practices. I’m developing a methodical approach to technical problem-solving that would transfer well to supporting retail IT systems.

As a London resident with an advanced clean driving license and extensive driving experience, I am well-positioned to travel to retail locations throughout the South East. I understand the importance of punctuality and reliability in field service roles and have demonstrated these qualities throughout my delivery career.

I am comfortable with the physical aspects of the role, regularly handling packages weighing up to 25kg in my current position. The flexible nature of the zero-hours contract is also compatible with my current situation as I continue to develop my IT support skills.

What particularly attracts me to this role is the opportunity to combine field operations with technical supportβ€”leveraging my existing strengths while developing specialized expertise in retail technology. I enjoy the independence of field work and the satisfaction of resolving issues that directly impact business operations.

I would welcome the opportunity to discuss how my unique background and developing technical skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Kwame Owusu


Kwame Owusu CV

Kwame Owusu

+440000000000
Email: kwame.owusu@email.com
LinkedIn: https://www.flinkedin.com/in/kwame-owusu
Location: London, UK

Personal Statement

Experienced delivery professional with strong technical background and customer service skills. Previous job as Multi-Drop Delivery Driver for DPD, managing 120+ daily deliveries using route optimization software. Over 6 years experience in field operations and mobile technology; now seeking IT Field Engineer role at Retail-IT to apply practical technical skills in a field support position.

Work History

Trainee Service Desk Analyst

CodeYourFuture | November 2023 – Present

  • Learning IT support fundamentals and best practices
  • Training in service desk ticket management and resolution
  • Developing technical documentation skills for support procedures
  • Participating in weekend training sessions focusing on field support scenarios
  • Practicing hardware troubleshooting and basic network configuration
  • Providing peer support for technical issues during training

Multi-Drop Delivery Driver

DPD | May 2019 – Present

  • Managing 120+ daily deliveries using route optimization software
  • Maintaining 4.9 star customer rating through excellent service
  • Troubleshooting handheld device issues in field environments
  • Training new drivers on delivery systems and mobile applications
  • Coordinating with dispatch using digital platforms
  • Maintaining accurate delivery records and documentation
  • Resolving technical and logistical challenges independently
  • Working effectively across diverse geographical locations

Food Delivery Driver

Deliveroo/UberEats | March 2017 – April 2019

  • Used multiple delivery applications simultaneously on mobile devices
  • Maintained high customer satisfaction ratings through reliable service
  • Managed real-time order tracking systems and GPS navigation
  • Troubleshot mobile application issues in various environments
  • Developed efficient route planning techniques for urban deliveries
  • Communicated effectively with restaurants and customers

Technical Skills

  • Mobile Technology: Handheld device troubleshooting, application configuration
  • Hardware Support: Basic PC troubleshooting, peripheral setup, cable management
  • Vehicle Systems: Onboard diagnostics, GPS/navigation systems
  • Networking: Basic Wi-Fi troubleshooting, connectivity issues
  • Documentation: Technical procedures, field reports, issue tracking
  • Route Optimization: Mapping systems, location-based services
  • POS Interaction: Experience with retail point-of-sale systems during deliveries

Additional Skills

  • Customer Service: 6+ years experience working directly with customers
  • Communication: Clear explanation of technical issues to non-technical users
  • Problem-solving: Quick identification and resolution of issues in field settings
  • Time Management: Exceptional efficiency in prioritizing and completing tasks
  • Adaptability: Comfortable working in diverse environments and conditions
  • Physical Capabilities: Regularly handling equipment and packages up to 25kg
  • Reliability: Consistent punctuality and dependability in time-sensitive roles
  • Languages: English (Professional), Twi (Native), Ga (Conversational)

Education

CodeYourFuture, London | 2023-2024

  • IT Support Program
  • Focus on technical support and field service fundamentals

Self-directed Learning | 2022-Present

  • IT Fundamentals through online platforms (Coursera, LinkedIn Learning)
  • Focus on hardware troubleshooting and mobile technology

Certifications

  • Google IT Support Professional Certificate (In Progress)
  • Advanced Clean Driving License
  • Digital Tachograph Card
  • Health and Safety Level 2
  • First Aid at Work

Key Achievements

  • Maintained perfect on-time delivery rate for 6 consecutive months
  • Developed improved route planning technique adopted by local delivery team
  • Created troubleshooting guide for handheld delivery devices used by new drivers
  • Recognized for exceptional service during extreme weather conditions
  • Achieved “Driver of the Month” award three times for reliability and customer service

marcus-thompson

Marcus Thompson Cover Letter

Marcus Thompson

+440000000000
Email: marcus.thompson@email.com
LinkedIn: https://www.flinkedin.com/in/marcus-thompson
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With over 8 years of retail experience and a strong technical background, I believe I am well-positioned to provide effective IT support to your retail clients across the South East.

My experience as a Stock Control Supervisor at Currys PC World has given me valuable insights into retail technology environments. During my five years in this role, my responsibilities included:

  • POS System Support: Installing, configuring, and troubleshooting point-of-sale systems across multiple retail locations
  • Hardware Maintenance: Performing regular maintenance and resolving technical issues with retail equipment
  • Staff Training: Providing clear guidance to retail staff on technical systems and procedures
  • Network Support: Basic troubleshooting of store networks and connectivity issues
  • Technical Documentation: Creating and maintaining detailed records of system configurations and issues

Having worked in retail environments, I understand the critical importance of minimizing system downtime and providing prompt, effective technical support. I appreciate that retail IT issues directly impact sales and customer experience, requiring both technical skill and a customer-focused approach to resolution.

My current training in database administration has further enhanced my technical capabilities, particularly in system monitoring, troubleshooting methodologies, and structured documentation. I’ve developed a methodical approach to problem-solving that helps identify and resolve issues efficiently.

As a London resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I am comfortable with the physical aspects of the role, including lifting equipment and cable installation, having regularly handled similar tasks in my previous positions.

The flexible nature of the zero-hours contract suits my current situation, and I understand the importance of being available for emergency call-outs in retail environments where technical issues can significantly impact business operations.

What particularly attracts me to this role is the variety of working in different locations and tackling diverse technical challenges. My combination of retail experience and technical skills provides me with the context to understand both the technology and the business environment in which it operates.

I would welcome the opportunity to discuss how my experience and skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Marcus Thompson


Marcus Thompson CV

Marcus Thompson

+440000000000
Email: marcus.thompson@email.com
LinkedIn: https://www.flinkedin.com/in/marcus-thompson
Location: London, UK

Personal Statement

Experienced retail professional with strong technical background. Previous job as Stock Control Supervisor at Currys PC World, managing inventory database systems for 5+ years. Seeking IT Field Engineer role at Retail-IT to combine retail expertise with technical skills in a dynamic field support position.

Work History

Trainee Database Administrator

CodeYourFuture | October 2023 – Present

  • Managing and maintaining SQL databases for training projects
  • Implementing data backup and recovery procedures
  • Supporting database security protocols
  • Assisting with performance monitoring and optimization
  • Troubleshooting hardware and network issues for classroom environments
  • Setting up and configuring technical equipment for training sessions

Stock Control Supervisor

Currys PC World | March 2018 – September 2023

  • Managed inventory database systems across multiple retail locations
  • Supervised stock control team of 8 members, demonstrating leadership capabilities
  • Implemented new data entry procedures that improved accuracy by 35%
  • Generated weekly performance reports for management review
  • Maintained and troubleshot point-of-sale (POS) systems
  • Installed and configured inventory tracking hardware
  • Provided technical support to retail staff for inventory systems
  • Trained new employees on technical systems and procedures
  • Conducted regular hardware maintenance and troubleshooting

Sales Assistant

Argos | June 2015 – February 2018

  • Operated point-of-sale systems in fast-paced retail environment
  • Maintained accurate stock records using digital inventory systems
  • Processed customer transactions and handled technical issues
  • Assisted with technical product demonstrations for customers
  • Supported store technology during system upgrades
  • Helped maintain digital signage and promotional displays

Education

CodeYourFuture, London | 2023-2024

  • Intro to Programming, ITSM Track
  • Database administration and IT support fundamentals

City & Guilds | 2017-2018

  • Level 3 Diploma in Retail Management
  • Focus on inventory systems and retail technology

Technical Skills

  • Hardware Support: PC troubleshooting, component replacement, POS hardware maintenance
  • Software Support: Windows OS, retail management systems, inventory databases
  • POS Systems: Installation, configuration, troubleshooting of retail point-of-sale systems
  • Networking: Basic network configuration, Wi-Fi troubleshooting, cable installation
  • Inventory Systems: Stock management software, barcode scanners, RFID systems
  • Digital Signage: Basic installation and content management
  • Security Systems: Basic CCTV configuration and maintenance
  • Documentation: Technical documentation, site surveys, inventory management

Additional Skills

  • Customer Service: 8+ years retail experience working with staff and customers
  • Communication: Clear explanation of technical concepts to non-technical retail staff
  • Project Management: Coordinating technical upgrades across multiple locations
  • Problem-solving: Quick identification and resolution of technical issues
  • Physical Capabilities: Comfortable with equipment lifting and installation work
  • Time Management: Efficient prioritization of tasks in busy retail environments

Certifications

  • Microsoft Technology Associate: Database Fundamentals
  • CompTIA A+ (In Progress)
  • Full UK Driving License (Clean)
  • First Aid at Work

Key Achievements

  • Led technical aspects of inventory system upgrade across 3 store locations
  • Reduced inventory discrepancies by 45% through improved system configuration
  • Created training program for POS systems that reduced staff errors by 30%
  • Implemented barcode system that improved stock taking efficiency by 50%
  • Recognized for exceptional technical support during critical system failure

mohammed-ibrahim

Mohammed Ibrahim Cover Letter

Mohammed Ibrahim

+440000000000
Email: mohammed.ibrahim@email.com
LinkedIn: https://www.flinkedin.com/in/mohammed-ibrahim
London, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. With my background in mobile technology, route optimization, and technical troubleshooting, I believe I can make a valuable contribution to your team supporting retail clients across the South East.

While my professional background as a delivery driver might not seem immediately relevant to IT support, the modern delivery environment is heavily technology-dependent and has equipped me with practical skills directly applicable to field engineering:

  • Mobile Device Support: Daily troubleshooting of smartphones, tablets, and GPS devices in challenging field conditions
  • System Connectivity: Resolving network and connection issues across diverse environments
  • Customer Interface: Clear communication with customers while representing a brand
  • Route Planning: Optimal navigation between locations for efficient service delivery
  • Problem-solving Under Pressure: Quick resolution of technical issues with minimal downtime

During my time with Amazon Flex and Deliveroo, I took initiative to develop technical solutions, creating Python scripts to optimize delivery routes and building a basic tracking system for personal deliveries. This demonstrates both my technical aptitude and my drive to improve operational efficiencyβ€”skills that would transfer well to supporting retail IT systems.

My current training with CodeYourFuture has further developed my technical capabilities, particularly in areas such as hardware troubleshooting, networking fundamentals, and structured documentation. I’ve gained hands-on experience with system installation, configuration, and maintenance that would be directly applicable to the IT Field Engineer role.

As a London resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I am comfortable with the flexible nature of the zero-hours contract and understand the importance of being available for emergency call-outs when retail clients face urgent technical issues.

What particularly attracts me to this role is the variety of technical challenges and environments. I thrive when facing diverse problems that require adaptable solutions, and I enjoy the independence and responsibility that comes with field engineering work.

I would welcome the opportunity to discuss how my unique background and technical skills could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Mohammed Ibrahim


Mohammed Ibrahim CV

Mohammed Ibrahim

+440000000000
Email: mohammed.ibrahim@email.com
LinkedIn: https://www.flinkedin.com/in/mohammed-ibrahim
Location: London, UK

Personal Statement

Technically skilled professional with strong background in route optimization and system efficiency. Previous job as Delivery Driver for Amazon Flex/Deliveroo, creating Python scripts to optimize delivery routes. Over 4 years experience in mobile technology and logistics systems; now seeking IT Field Engineer role at Retail-IT to apply technical troubleshooting skills in retail environments.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Building automation tools for logistics systems using Python
  • Developing monitoring solutions with Prometheus for system oversight
  • Managing cloud infrastructure on AWS for testing and development
  • Contributing to open-source projects focused on technical support
  • Troubleshooting hardware and connectivity issues for training environments
  • Setting up and configuring network equipment for classroom use

Delivery Driver

Amazon Flex/Deliveroo | March 2019 – August 2023

  • Created Python scripts to optimize delivery routes, improving efficiency by 30%
  • Built basic tracking system for personal deliveries using mobile technology
  • Maintained 4.9 star rating across platforms through excellent customer service
  • Trained new drivers on system usage and mobile application troubleshooting
  • Troubleshot mobile hardware and software issues in field environments
  • Used multiple GPS and mapping systems, developing strong navigational skills
  • Provided feedback for application improvements and bug fixes
  • Maintained detailed delivery documentation and reporting

Warehouse Worker

Sports Direct | June 2016 – February 2019

  • Used warehouse management systems and inventory tracking software
  • Trained in inventory scanning equipment and mobile devices
  • Achieved fastest picker award three months running through system optimization
  • Provided basic technical support to colleagues for warehouse systems
  • Assisted with equipment maintenance and basic troubleshooting
  • Maintained accurate inventory records using digital systems

Technical Skills

  • Hardware Support: Mobile device troubleshooting, basic PC repair, peripheral configuration
  • Software Support: Windows OS, Android/iOS troubleshooting, point-of-sale applications
  • Networking: Basic network configuration, Wi-Fi troubleshooting, connectivity issues
  • Programming: Python for automation scripts, basic JavaScript, SQL fundamentals
  • Mobile Technology: Device setup, application configuration, troubleshooting
  • GPS/Navigation: Multiple mapping systems, route optimization, location-based services
  • Documentation: Technical procedures, site surveys, issue reporting

Additional Skills

  • Customer Service: Experience working directly with customers and retail staff
  • Communication: Clear explanation of technical concepts to non-technical users
  • Problem-solving: Quick identification and resolution of technical issues in field settings
  • Adaptability: Comfortable working in diverse environments and conditions
  • Time Management: Efficient prioritization of tasks to maximize productivity
  • Physical Capabilities: Comfortable with equipment lifting and installation work
  • Languages: English (Professional), Arabic (Native), Sudanese Arabic (Native)

Education

CodeYourFuture, London | 2023-2024

  • Software Engineering Program
  • Focus on Python, Linux, AWS, Infrastructure

Self-taught Programming | 2020-2023

  • Codecademy, freeCodeCamp
  • Focus on Python for automation and data analysis

Certifications

  • AWS Cloud Practitioner
  • CompTIA Linux Essentials
  • Full UK Driving License (Clean)
  • Basic First Aid

Key Achievements

  • Developed route optimization tool that reduced delivery times by 25%
  • Created mobile device troubleshooting guide used by 50+ drivers
  • Built automated reporting system that saved 5+ hours weekly in documentation
  • Recognized for exceptional problem-solving during system outages
  • Maintained perfect on-time delivery rate for 3 consecutive months

paul-richardson

Paul Richardson Cover Letter

Paul Richardson

+440000000000
Email: paul.richardson@email.com
LinkedIn: https://www.flinkedin.com/in/paul-richardson
Reading, UK

24 February 2025

Hiring Manager
Retail-IT
London

Re: IT Field Engineer Position

Dear Hiring Manager,

I am writing to apply for the IT Field Engineer position at Retail-IT. As a career returner with extensive customer service experience and developing IT support skills, I believe I can provide effective technical assistance to your retail clients throughout the South East.

My background in contact center management has equipped me with several valuable skills that transfer directly to field support roles:

  • Customer Communication: 11+ years of explaining technical concepts clearly to non-technical users
  • Problem-solving: Structured approach to identifying issues and implementing solutions
  • Technical Translation: Ability to bridge the gap between technical teams and end users
  • Process Management: Experience coordinating technical support workflows efficiently
  • Adaptability: Comfort in high-pressure situations requiring quick thinking

While I am relatively new to formal IT support, I have always been the “go-to person” for technical issues in previous roles and have developed a methodical troubleshooting approach. My current training as a Service Desk Analyst with CodeYourFuture has formalized this knowledge, particularly in areas such as hardware troubleshooting, network basics, and structured documentationβ€”all skills directly applicable to the IT Field Engineer role.

Customer service is at the heart of field support, and my extensive experience in this area would be valuable when working with retail staff who need technical issues resolved quickly and effectively. I understand the business impact of system downtime in retail environments and the importance of clear communication during problem resolution.

As a Reading resident with a clean driving license, I am well-positioned to travel to retail locations throughout the South East. I understand the physical nature of the role and am comfortable with equipment installation and maintenance tasks. The flexible nature of the zero-hours contract suits my current situation as I continue to build my technical skills and experience.

What particularly attracts me to this role is the opportunity to combine my customer service expertise with my growing technical capabilities in diverse retail environments. The variety of technical challenges across different locations would provide valuable experience while allowing me to leverage my strengths in customer communication.

I would welcome the opportunity to discuss how my unique background could benefit Retail-IT and your clients. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Paul Richardson


Paul Richardson CV

Paul Richardson

+440000000000
Email: paul.richardson@email.com
LinkedIn: https://www.flinkedin.com/in/paul-richardson
Location: Reading, UK

Personal Statement

Customer-focused IT support professional with strong communication skills and technical aptitude. Previous experience as Contact Center Team Leader at British Gas, managing call quality monitoring systems. Currently training in IT support while developing technical troubleshooting skills; now seeking IT Field Engineer role at Retail-IT to apply customer service expertise and growing technical capabilities in a field support position.

Work History

Trainee Service Desk Analyst

CodeYourFuture | November 2023 – Present

  • Learning service desk fundamentals and IT support practices
  • Developing technical troubleshooting skills for hardware and software issues
  • Training in ticket management systems and resolution tracking
  • Building technical documentation expertise for support procedures
  • Participating in mentored support scenarios for practical experience
  • Providing peer support during training sessions

Technical Skills Development

CodeYourFuture | August 2023 – October 2023

  • Completed IT fundamentals training covering hardware, software, and networking
  • Developed technical communication skills for clear issue documentation
  • Learned service desk best practices and support methodologies
  • Engaged in practical support workshops with hands-on troubleshooting
  • Built basic home lab environment for skills practice

Contact Center Team Leader

British Gas | March 2008 – June 2013

  • Led team of 15 customer service representatives in busy utility contact center
  • Managed call quality monitoring systems and performance tracking tools
  • Coordinated team scheduling and resource allocation using workforce management software
  • Delivered customer service training focusing on technical issue resolution
  • Served as liaison between technical teams and customer service representatives
  • Developed simplified explanations for complex technical concepts
  • Implemented process improvements that increased first-call resolution rates

Customer Service Representative

Various Contact Centers | June 2002 – February 2008

  • Handled customer inquiries and complaints across multiple service industries
  • Used various customer management systems and technical interfaces
  • Maintained high customer satisfaction scores through effective issue resolution
  • Developed strong communication skills with diverse customer base
  • Troubleshot basic technical issues related to customer accounts and services

Technical Skills

  • Hardware Support: Basic PC troubleshooting, component identification, peripheral setup
  • Software Support: Windows OS, common applications, basic diagnostics
  • Mobile Devices: Smartphone and tablet configuration, basic troubleshooting
  • Network Basics: Wi-Fi setup, connectivity troubleshooting, basic network concepts
  • Documentation: Technical procedures, issue tracking, knowledge base maintenance
  • Support Systems: Ticket management, CRM platforms, quality monitoring tools

Additional Skills

  • Customer Service: 11+ years professional experience in customer-facing roles
  • Communication: Clear explanation of technical concepts to non-technical users
  • Problem-solving: Methodical approach to issue identification and resolution
  • Team Coordination: Experience managing technical support processes
  • Adaptability: Comfortable in diverse environments and situations
  • Physical Capabilities: Able to handle equipment installation and maintenance
  • Reliability: Consistent punctuality and dependability in customer service roles

Education

CodeYourFuture, Reading | 2023-2024

  • IT Support Program
  • Focus on technical support fundamentals and field service

Reading College | 2001-2002

  • Customer Service NVQ Level 3

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate
  • Full UK Driving License (Clean)

Key Achievements

  • Improved first-call resolution rate by 35% through enhanced technical guidance
  • Developed simplified technical guides that reduced repeat calls by 25%
  • Created customer service training module adopted company-wide
  • Maintained team satisfaction scores in top 10% during company restructuring
  • Built comprehensive home lab environment for practicing technical skills

πŸ“± SalesBoost Tech

Junior Sales Development Representative

Company: SalesBoost Tech, London
Salary: Β£25,000 - Β£30,000 + commission
Contract: Permanent, Full-time

About Us:

SalesBoost Tech provides AI-powered sales enablement tools to B2B organizations. We’re looking for ambitious sales development representatives to help grow our client base.

Key Responsibilities:

  • Generate qualified leads through outbound prospecting
  • Conduct initial discovery calls with potential clients
  • Create and nurture relationships with prospects
  • Maintain accurate CRM records
  • Collaborate with senior sales staff on account strategies

Requirements:

  • Bachelor’s degree or equivalent experience
  • Excellent communication and interpersonal skills
  • Strong interest in technology and SaaS products
  • Result-oriented mindset
  • Ability to learn and explain technical concepts

Nice to Have:

  • Experience in B2B sales or tech environment
  • Knowledge of CRM systems
  • Understanding of sales methodologies
  • Interest in AI and machine learning

Benefits:

  • 24 days holiday + bank holidays
  • Competitive commission structure
  • Regular sales training and development
  • Modern office in East London tech hub
  • Monthly team socials
  • Wellbeing program

πŸ“ž SalesPro Tech

Sales Development Representative

Company: SalesPro Tech, Leeds
Salary: Β£25,000 (OTE Β£35,000)
Contract: Permanent, Full-time

About Us:

SalesPro Tech provides CRM solutions to medium-sized businesses across the UK. We’re looking for enthusiastic individuals to join our sales development team. This role is perfect for someone starting their sales career, with clear progression paths to Account Executive roles.

Our SDR team works closely with marketing and senior sales staff, and you’ll receive comprehensive training in B2B sales techniques, our product, and the CRM industry. Most of our Account Executives started as SDRs, showing our commitment to internal progression.

Key Responsibilities:

  • Research and identify potential clients
  • Make initial contact through calls and emails
  • Qualify leads using our BANT methodology
  • Book meetings for Account Executives
  • Maintain accurate CRM records
  • Help with social media outreach
  • Attend industry events
  • Learn our product features
  • Track and report on outreach metrics

Requirements:

  • Excellent communication skills
  • Strong motivation to start a sales career
  • Good organization abilities
  • Basic computer skills
  • Resilient and positive attitude
  • Happy talking to new people

Nice to Have:

  • Customer service experience
  • Experience using CRM systems
  • Business or marketing degree
  • Foreign language skills
  • Experience with LinkedIn Sales Navigator

Benefits:

  • Uncapped commission structure
  • 23 days holiday + bank holidays
  • Sales training program
  • Weekly coaching sessions
  • Modern office environment
  • Free lunch Fridays
  • Healthcare cash plan
  • Pension scheme
  • Regular team socials

πŸ”’ SecureNet Solutions 2 applied

Security Operations Analyst

Company: SecureNet Solutions, Edinburgh
Salary: Β£36,000 - Β£44,000 DOE
Contract: Permanent, Full-time

About Us:

SecureNet Solutions provides cybersecurity services to businesses across the UK. We’re seeking a Security Operations Analyst to join our SOC team.

Key Responsibilities:

  • Monitor security alerts and incidents
  • Analyze potential security threats
  • Maintain security documentation
  • Perform security assessments
  • Support incident response processes

Requirements:

  • Understanding of network security
  • Knowledge of security tools and SIEM
  • Basic incident response skills
  • Good communication abilities
  • Analytical mindset

Nice to Have:

  • CompTIA Security+ certification
  • Experience with Splunk
  • Knowledge of threat hunting
  • Scripting abilities

Benefits:

  • 27 days holiday + bank holidays
  • Professional development support
  • Health and dental care
  • Employee assistance program
  • Remote working options

πŸ“¨ Review Applications to this Role

bereket-haile

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

elena-popov

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

πŸ“ˆ Social Media Growth Experts

Instagram/TikTok Account Manager

Company: Social Media Growth Experts, Remote
Salary: Β£2,000 - Β£10,000 per month (based on performance)
Contract: Commission-based Independent Contractor

About Us:

FASTEST growing social media agency in the UK! We help influencers and businesses EXPLODE their following using our SECRET growth hacks! Join our HUSTLE team today!

Key Responsibilities:

  • Manage client social media accounts (password access required)
  • Implement our proprietary growth techniques
  • Purchase followers and engagement through our special vendors
  • Create content that goes VIRAL every time
  • Sign up new clients from your personal network (COMMISSION!)

Requirements:

  • NO experience needed - we teach you EVERYTHING!
  • Must pay for our training course (Β£297 - discount available today only!)
  • Need to have smartphone and internet connection
  • Should have at least 500 Instagram followers yourself
  • Comfortable with our grey-hat growth techniques

Benefits:

  • Work from ANYWHERE in the world!
  • Set your own hours - perfect for students!
  • UNLIMITED earning potential through our affiliate program!
  • Access to our exclusive Discord community!
  • Learn secrets that social media platforms DON’T want you to know!

WARNING: This opportunity is NOT for lazy people! We only want HUSTLERS who are ready to MAKE SERIOUS MONEY!

🏫 St. Margaret's Academy 4 applied

IT Support Technician

Company: St. Margaret’s Academy (1200 students), Leeds
Salary: Β£27,500 pro rata
Contract: Term-time only, Full-time

About Us:

St. Margaret’s Academy is a secondary school 11-16. We have 3 IT suites, classroom technology across 34 rooms, and a 1:1 iPad program. Working alongside our senior technician, you’ll help maintain school technology, and support staff and students.

Key Responsibilities:

  • Support classroom technology
  • Maintain student and staff iPads
  • Manage computer suites
  • Support interactive whiteboards
  • Set up for assemblies and events
  • Basic network troubleshooting
  • Maintain printing systems
  • Asset tracking and inventory
  • Support virtual learning platforms

Requirements:

  • Basic IT support knowledge
  • Patient and helpful manner
  • Enhanced DBS check (we can arrange)
  • Good communication skills
  • Reliable and punctual
  • Ability to explain tech simply

Nice to Have:

  • Experience in education
  • Google Workspace knowledge
  • Microsoft 365 familiarity
  • AV equipment experience
  • iPad/tablet management

Benefits:

  • School hours only
  • Local government pension 29%
  • Subsidised meals
  • Supportive environment

πŸ“¨ Review Applications to this Role

david-tekle

David Tekle Cover Letter

David Tekle

+440000000000
Email: david.tekle@email.com
LinkedIn: https://www.flinkedin.com/in/david-tekle
Leeds, UK

24 February 2025

HR Department
St. Margaret’s Academy
Leeds

Re: IT Support Technician Position

Dear Hiring Manager,

I am writing to apply for the IT Support Technician position at St. Margaret’s Academy. With my background in education technology and digital accessibility, I am excited about the opportunity to support the technology needs of your students and staff.

Having worked as a Community Learning Coordinator at Leeds Digital Skills Initiative, I’ve developed a deep understanding of how technology can enhance the educational experience when properly supported. I’ve gained practical experience in areas directly relevant to your requirements:

  • Classroom Technology Support: Maintained and troubleshot computers, tablets, and AV equipment across multiple community learning centers, developing quick problem-solving skills while minimizing disruption to learning.

  • iPad Management: Configured, deployed, and supported tablet devices for educational purposes, including app management, updates, and user supportβ€”skills that would directly benefit your 1:1 iPad program.

  • Interactive Whiteboard Support: Set up and maintained interactive displays, providing training and troubleshooting for instructors to ensure effective classroom use.

  • Event Setup: Configured audio-visual equipment for presentations and community events, ensuring reliable operation during critical moments.

  • User Assistance: Provided patient, clear technical support to users with varying levels of technical proficiency, adapting my communication style to make technology accessible to everyone.

My computer science degree has given me a solid technical foundation, while my experience creating accessible educational software has taught me the importance of making technology work for all users. I’m particularly passionate about helping students access educational resources regardless of their technical background or abilities.

As a Leeds resident, I’m familiar with the excellent reputation of St. Margaret’s Academy, and I would be proud to contribute to your educational mission. I appreciate that the role is term-time only, which allows for a healthy work-life balance while focusing intensively on supporting the school during the academic year.

I am committed to ongoing professional development and would be eager to expand my knowledge of educational technologies specific to your environment, such as furthering my expertise with Google Workspace and Microsoft 365.

I would welcome the opportunity to discuss how my technical skills and educational experience could support the technology needs of St. Margaret’s Academy. I am available for an interview at your convenience and can provide an enhanced DBS check.

Thank you for considering my application.

Sincerely,

David Tekle


David Tekle CV

David Tekle

+440000000000
Email: david.tekle@email.com
LinkedIn: https://www.flinkedin.com/in/david-tekle
Location: Leeds, UK

Personal Statement

Patient and supportive IT professional with background in education technology and digital accessibility. Previous job as Community Learning Coordinator at Leeds Digital Skills Initiative, developing educational apps and managing IT resources. Over 2 years experience in technology education and community support; now seeking IT Support Technician role at St. Margaret’s Academy to apply technical and communication skills in an educational environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Developing accessible software solutions while strengthening engineering foundations
  • Supporting classroom technology during training sessions and workshops
  • Troubleshooting hardware and software issues for program participants
  • Creating clear technical documentation for non-technical users
  • Providing one-on-one technology support for students with diverse needs

Community Learning Coordinator

Leeds Digital Skills Initiative | January 2021 – August 2023

  • Led digital skills workshops while developing custom learning tools for the community
  • Created interactive learning materials used by 200+ learners
  • Developed tracking system for student progress
  • Implemented feedback collection system
  • Managed IT resources across 5 community learning centers
  • Maintained and troubleshot classroom technology and equipment
  • Provided technical support to students and instructors

Personal Projects

LearningTrack

Open-source learning management system | 2022 - Present

  • Used by 5 community centers
  • Screen-reader optimized
  • Supports 4 languages
  • Offline-first functionality

MathMentor

Mobile app helping parents support children’s math learning | 2023 - Present

  • 500+ active users
  • Curriculum-aligned content
  • Built-in progress tracking
  • Multi-language support

Education

CodeYourFuture, Leeds | 2023

  • Software Development, Cert.

University of Leeds | 2015-2019

  • Computer Science, BSc (2:1)

Technical Skills

  • Hardware Support: PC and Mac troubleshooting, printer maintenance, AV equipment setup
  • Mobile Devices: iPad/tablet management, app deployment, MDM concepts
  • Software Support: Windows, MacOS, Microsoft Office, Google Workspace
  • Educational Tech: Interactive whiteboards, classroom response systems, learning platforms
  • Networking: Basic network troubleshooting, Wi-Fi connectivity, printer networking
  • Programming: Basic HTML/CSS, JavaScript, Python (for automation scripts)

Additional Skills

  • Communication: Clear explanation of technical concepts to non-technical users
  • Accessibility: Making technology accessible to users with diverse needs
  • Documentation: Creation of user guides and technical procedures
  • Training: Delivery of IT skills training to diverse audiences
  • Languages: English (Professional), Tigrinya (Native), Amharic (Professional)

Certifications

  • Google Workspace Administrator Fundamentals
  • Apple Teacher Certification (in progress)
  • Microsoft 365 Certified: Fundamentals

Key Achievements

  • Speaker at Leeds Digital Festival 2023 presenting on accessibility in educational technology
  • Winner, Accessibility Innovation Award for work on screen-reader optimized learning platform
  • Open Source Education Contributor with 50+ GitHub contributions to educational projects
  • Created simplified IT guides that improved technology adoption among adult learners by 35%

fatima-hussain

Fatima Hussain Cover Letter

Fatima Hussain

+440000000000
Email: fatima.hussain@email.com
LinkedIn: https://www.flinkedin.com/in/fatima-hussain
Leeds, UK

24 February 2025

HR Department
St. Margaret’s Academy
Leeds

Re: IT Support Technician Position

Dear Hiring Manager,

I am writing to apply for the IT Support Technician position at St. Margaret’s Academy. With my background in healthcare and recent technical training, I believe I can bring a unique combination of technical knowledge and supportive communication skills to your school environment.

My experience as a Senior Healthcare Assistant at Leeds General Infirmary developed my ability to remain patient and calm while helping people during stressful situationsβ€”a skill directly transferable to providing IT support in a busy school environment. Working in healthcare has taught me to:

  • Explain complex information clearly to people with varying levels of understanding
  • Remain patient and supportive when users are frustrated
  • Prioritize urgent issues while maintaining a helpful demeanor
  • Work efficiently under pressure without compromising quality
  • Document processes thoroughly for future reference

Through my training at CodeYourFuture, I have developed technical skills relevant to the IT Support Technician role, including hardware troubleshooting, software support, and basic networking. I’ve become comfortable with both identifying technical problems and explaining solutions in accessible languageβ€”a crucial skill when supporting teachers and students.

What particularly attracts me to this position is the opportunity to support education through technology. I understand that when classroom technology works smoothly, it enhances learning experiences, but when it fails, it can disrupt entire lessons. I would take great satisfaction in ensuring that the technology at St. Margaret’s Academy reliably supports teaching and learning.

I am especially interested in your 1:1 iPad program, as I believe in the potential of mobile devices to transform education when properly supported. While I have basic experience with tablet management, I am eager to develop specialized expertise in educational applications and mobile device management.

The term-time only schedule is appealing as it would allow me to provide focused support during the academic year while pursuing further technical certifications during school holidays.

I am comfortable working with children and young people, having provided healthcare education to pediatric patients in my previous role. I understand the importance of clear communication and appropriate interactions in an educational setting, and I would ensure all my support activities adhere to school safeguarding policies.

I would welcome the opportunity to discuss how my combination of people skills and technical abilities could benefit St. Margaret’s Academy. I am available for an interview at your convenience and understand that an enhanced DBS check would be required.

Thank you for considering my application.

Sincerely,

Fatima Hussain


Fatima Hussain CV

Fatima Hussain

+440000000000
Email: fatima.hussain@email.com
LinkedIn: https://www.flinkedin.com/in/fatima-hussain
Location: Leeds, UK

Personal Statement

Patient and supportive professional with healthcare background and strong communication skills. Previous job as Senior Healthcare Assistant at Leeds General Infirmary, coordinating with multidisciplinary teams. Over 3 years experience in patient care and clinical documentation; now seeking IT Support Technician role at St. Margaret’s Academy to apply technical skills and patient communication approach in an educational environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2023 – Present

  • Selected for intensive software engineering program after completing technical assessment
  • Providing peer support for technical issues during training sessions
  • Troubleshooting hardware and software problems for fellow students
  • Creating accessible documentation for technical procedures
  • Supporting classroom technology during workshops and presentations
  • Developed skills in explaining technical concepts to non-technical audiences

Senior Healthcare Assistant

Leeds General Infirmary | March 2020 – August 2023

  • Provided direct patient care in acute medical ward with 30+ patients
  • Coordinated with multidisciplinary healthcare teams, developing strong communication skills
  • Used electronic health record systems daily, gaining comfort with clinical software
  • Trained new staff on digital documentation systems and equipment
  • Maintained medical equipment and reported technical issues
  • Developed patient education materials for diverse audiences
  • Maintained calm, supportive manner in high-pressure situations

Registered Nurse

Lahore General Hospital | January 2015 – December 2019

  • Managed ward of 30+ patients and supervised junior nursing staff
  • Implemented new patient care protocols and documentation systems
  • Utilized hospital information systems for patient management
  • Coordinated with technical support for equipment maintenance
  • Trained staff on new medical devices and monitoring systems

Education

CodeYourFuture, Leeds | 2023-2024

  • Software Engineering, Cert.
  • IT fundamentals, troubleshooting, and support

Nursing College, Lahore | 2010-2014

  • Bachelor of Science in Nursing

Technical Skills

  • Hardware Support: PC troubleshooting, printer maintenance, peripheral device setup
  • Software Support: Windows OS, Microsoft Office suite, basic Google Workspace
  • Healthcare Systems: Electronic health records, medical equipment interfaces
  • Communication Tools: Video conferencing, email systems, collaborative platforms
  • Documentation: Creating clear instructions, process documentation, user guides
  • Basic Networking: Wi-Fi troubleshooting, printer connectivity, basic network concepts

Additional Skills

  • Communication: Clear explanation of complex concepts to diverse audiences
  • Patient Support: Calm, reassuring manner when helping with technical difficulties
  • Problem-solving: Methodical approach to identifying and resolving issues
  • Time Management: Efficient prioritization of support requests
  • Languages: English (Professional), Urdu (Native)

Certifications

  • Basic IT Support (Coursera)
  • Microsoft Office Specialist
  • Basic First Aid and Life Support

Key Achievements

  • Received patient commendation for clear, patient technology guidance
  • Created simplified guides for electronic health record system that reduced staff errors by 25%
  • Developed training materials for new equipment implementation
  • Served as departmental liaison with IT support, improving resolution times

jean-claude-mugisha

Jean Claude Mugisha Cover Letter

Jean Claude Mugisha

+440000000000
Email: jeanclaude.mugisha@email.com
LinkedIn: https://www.flinkedin.com/in/jean-claude-mugisha
Birmingham, UK

24 February 2025

HR Department
St. Margaret’s Academy
Leeds

Re: IT Support Technician Position

Dear Hiring Manager,

I am writing to apply for the IT Support Technician position at St. Margaret’s Academy. Currently based in Birmingham, I am willing to relocate to Leeds for this opportunity to combine my technical interests with my passion for education and supporting others.

While my background in warehouse management may seem different from educational IT support, the core skills I’ve developed are directly transferable:

  • Asset Management: As a Warehouse Team Leader, I maintained detailed tracking systems for thousands of inventory itemsβ€”skills that would transfer well to managing school technology assets and inventory.

  • Technical Troubleshooting: I regularly resolved issues with inventory management systems and handheld devices, developing a methodical approach to problem-solving that applies to any technical environment.

  • Team Support: I trained and supported staff with varying levels of technical comfort, adapting my communication style to ensure everyone could use our systems effectivelyβ€”an approach that would serve me well when supporting teachers and students.

  • Reliability: I maintained a perfect attendance record over three years in my previous role, demonstrating the dependability that’s essential in a school environment where technical issues need prompt attention.

  • Organization: I implemented structured processes that improved efficiency by 25%, showing my ability to create order in complex operational environments.

My current training with CodeYourFuture has supplemented these transferable skills with technical knowledge including basic hardware troubleshooting, networking fundamentals, and IT support best practices. I’ve particularly enjoyed the opportunities to help fellow students resolve technical issues during our sessions.

I’m especially interested in the asset tracking and inventory aspects of this role, as my experience has shown me the importance of maintaining accurate records for equipment maintenance and replacement planning. I would bring strong organizational systems to help maintain your IT suites and 1:1 iPad program.

The educational environment appeals to me because I value the opportunity to make a positive difference through my work. Helping teachers use technology effectively and ensuring students have reliable access to learning tools would be deeply satisfying.

I understand the role requires an enhanced DBS check, which I would be happy to complete. While I don’t have direct experience in education, I have volunteered with youth community programs and am comfortable working with young people in a respectful, appropriate manner.

I would welcome the opportunity to discuss how my unique background and skills could benefit St. Margaret’s Academy. I am available for an interview at your convenience and am prepared to relocate to Leeds if selected for the position.

Thank you for considering my application.

Sincerely,

Jean Claude Mugisha


Jean Claude Mugisha CV

Jean Claude Mugisha

+440000000000
Email: jeanclaude.mugisha@email.com
LinkedIn: https://www.flinkedin.com/in/jean-claude-mugisha
Location: Birmingham, UK (Willing to relocate to Leeds)

Personal Statement

Reliable and organized professional with strong background in team leadership and inventory management. Previous job as Warehouse Team Leader at Midlands Distribution Centre, managing inventory tracking system. Over 3 years experience in process improvement and technical systems; now seeking IT Support Technician role at St. Margaret’s Academy to apply practical problem-solving and communication skills in an educational environment.

Work History

Trainee Software Engineer

CodeYourFuture | September 2024 – Present

  • Learning software engineering fundamentals and working on team projects
  • Providing technical support to fellow trainees during workshop sessions
  • Setting up and maintaining classroom equipment for training events
  • Documenting common technical issues and solutions for knowledge base
  • Collaborating with team members to troubleshoot hardware and software problems

Warehouse Team Leader

Midlands Distribution Centre | March 2020 – August 2023

  • Led team of 12 warehouse workers, developing strong leadership and communication skills
  • Managed inventory tracking system, troubleshooting technical issues and training staff
  • Implemented process improvements that increased efficiency by 25%
  • Maintained detailed asset records and conducted regular inventory audits
  • Coordinated with IT department on system updates and enhancements
  • Developed simplified guides for warehouse management software

Warehouse Operative

Local Logistics Ltd | January 2018 – February 2020

  • Handled goods receiving, picking, and dispatch operations
  • Used digital tracking systems and handheld scanning devices daily
  • Identified and reported system issues, contributing to process improvements
  • Maintained organized work environment and accurate inventory records
  • Coordinated with team members to resolve operational challenges

Kitchen Porter

City Centre Restaurant | June 2016 – December 2017

  • Maintained kitchen cleanliness and helped with food preparation
  • Developed strong time management and teamwork skills
  • Worked efficiently in fast-paced, high-pressure environment
  • Adapted quickly to changing priorities and requirements

Education

CodeYourFuture, Birmingham | 2023-2024

  • Software Engineering Program, Cert.
  • IT fundamentals and troubleshooting

Self-Directed Learning | 2020-2023

  • Online courses in IT support and inventory management
  • Microsoft Office Specialist certification training
  • Basic networking fundamentals

Technical Skills

  • Hardware Support: Basic PC troubleshooting, printer maintenance, peripheral setup
  • Inventory Systems: Asset tracking, barcode scanning, inventory management software
  • Office Software: Microsoft Office suite (Excel, Word, PowerPoint, Outlook), Google Workspace
  • Basic Networking: Wi-Fi troubleshooting, printer connectivity, network basics
  • Documentation: Process documentation, user guides, inventory records
  • Problem-solving: Systematic troubleshooting, root cause analysis

Additional Skills

  • Communication: Clear explanation of technical issues to non-technical users
  • Organization: Structured approach to asset management and tracking
  • Leadership: Team coordination, training, and support
  • Reliability: Consistent attendance and punctuality
  • Languages: English (Professional), Kinyarwanda (Native), Swahili (Professional), French (Conversational)

Certifications

  • Microsoft Office Specialist: Excel
  • Basic IT Support (Google)
  • Health and Safety in the Workplace
  • First Aid Certified

Key Achievements

  • Implemented inventory tracking system that reduced discrepancies by 40%
  • Created documentation that improved onboarding time for new warehouse staff
  • Developed process optimization that increased daily throughput by 25%
  • Recognized for perfect attendance record over 3 years

lee-thompson

Lee Thompson Cover Letter

Lee Thompson

+440000000000
Email: lee.thompson@email.com
LinkedIn: https://www.flinkedin.com/in/lee-thompson
Leeds, UK

24 February 2025

HR Department
St. Margaret’s Academy
Leeds

Re: IT Support Technician Position

Dear Hiring Manager,

I am writing to apply for the IT Support Technician position at St. Margaret’s Academy. As a Leeds resident with a background in practical problem-solving and project management, I am excited about the opportunity to support the technology needs of your students and staff.

While my professional experience comes from the construction industry rather than education, I’ve found that many skills transfer effectively between these environments:

  • Technical Troubleshooting: Construction sites and classrooms both present daily technical challenges that require quick, creative solutions with minimal disruption.

  • Equipment Setup and Maintenance: Whether setting up a worksite or preparing for a school assembly, the principles of equipment management, testing, and troubleshooting remain constant.

  • Clear Communication: Explaining technical concepts to people with varying levels of expertise is essential in both environments, requiring patience and an ability to adjust explanations to the audience.

  • Reliability: Both construction projects and school environments depend on systems working when they’re needed, making preventative maintenance and quick responses to issues equally important.

My experience as a Site Supervisor taught me to manage complex systems while supporting diverse teamsβ€”skills directly applicable to maintaining your IT suites, classroom technology, and 1:1 iPad program. I’ve become adept at translating between technical and non-technical language, which would be valuable when supporting teachers and students with varying levels of comfort with technology.

My current training with CodeYourFuture has supplemented my practical problem-solving experience with more formal IT knowledge, including hardware troubleshooting, basic networking, and support best practices. I’m particularly interested in applying these skills in an educational environment where technology can significantly enhance learning experiences when properly supported.

The term-time only schedule appeals to me as it would provide an excellent work-life balance while allowing me to focus fully on supporting the school during the academic year. I’m comfortable with the requirement for an enhanced DBS check and understand the importance of appropriate conduct in an educational setting.

I live locally in Leeds, making me readily available to respond quickly to urgent technical issues. I am reliable, punctual, and pride myself on maintaining systems proactively to prevent problems before they affect users.

I would welcome the opportunity to discuss how my practical experience and technical skills could benefit St. Margaret’s Academy. I am available for an interview at your convenience.

Thank you for considering my application.

Sincerely,

Lee Thompson


Lee Thompson CV

Lee Thompson

+440000000000
Email: lee.thompson@email.com
LinkedIn: https://www.flinkedin.com/in/lee-thompson
Location: Leeds, UK

Personal Statement

Reliable and practical professional with strong background in project management and technical problem-solving. Previous job as Site Supervisor at BuildRight Construction, coordinating complex projects and implementing digital tracking systems. Over 12 years experience in hands-on problem-solving; now seeking IT Support Technician role at St. Margaret’s Academy to apply practical technical skills in an educational environment.

Work History

Trainee Software Engineer

CodeYourFuture | October 2023 – Present

  • Building automation tools for infrastructure management using Python and Bash scripts
  • Providing technical support to fellow trainees during workshop sessions
  • Setting up and troubleshooting classroom equipment for training events
  • Documenting procedures for common technical issues and solutions
  • Managing shared technical resources for training cohort

Site Supervisor

BuildRight Construction | June 2019 – September 2023

  • Managed construction projects valued up to Β£2M, ensuring timely completion and quality standards
  • Implemented digital tracking systems for site safety compliance and project progress
  • Coordinated with council planning systems and digital documentation requirements
  • Supervised teams of up to 25 workers, developing strong leadership and communication skills
  • Resolved complex technical and logistical challenges under pressure
  • Maintained detailed documentation for projects and equipment
  • Conducted regular equipment inspections and maintenance

Construction Worker

Various Companies | March 2011 – May 2019

  • Progressed from general laborer to skilled worker through continuous learning
  • Learned and applied CAD systems for project planning and visualization
  • Gained experience with digital measurement tools and site management software
  • Developed strong problem-solving skills and attention to detail
  • Maintained tools and equipment in good working order
  • Collaborated effectively with diverse teams in challenging environments

Education

CodeYourFuture, Leeds | 2024-2025

  • Software Engineering Programme, focusing on technical support and infrastructure

Leeds City College | 2016-2018

  • Level 3 Diploma in Construction and Built Environment
  • Evening classes while working full-time, demonstrating commitment to professional development

Technical Skills

  • Hardware Support: PC troubleshooting, printer maintenance, AV equipment setup
  • Software Support: Windows OS, Microsoft Office suite, basic Google Workspace
  • Basic Networking: Wi-Fi troubleshooting, cabling, printer connectivity
  • Audio-Visual: Setting up projectors, sound systems, presentation equipment
  • Equipment Maintenance: Preventative maintenance, basic repairs, asset tracking
  • Documentation: Creating clear technical guides and inventory systems
  • Automation: Basic Python and Bash scripting for routine tasks

Additional Skills

  • Communication: Clear explanation of technical concepts to non-technical users
  • Problem-solving: Methodical approach to diagnosing and resolving issues
  • Organization: Systematic inventory management and resource planning
  • Reliability: Consistent punctuality and dependability
  • Adaptability: Quick learning and adjustment to new technologies
  • Patience: Supportive approach when helping users with technical challenges

Certifications

  • CompTIA A+ (In Progress)
  • Basic IT Support (Google)
  • CSCS Gold Card (Construction Skills Certification Scheme)
  • First Aid at Work

Key Achievements

  • Implemented digital tracking system that improved project documentation efficiency by 40%
  • Created comprehensive equipment maintenance schedule that reduced downtime by 25%
  • Developed simplified technical guides for site workers that improved adoption of digital tools
  • Built home computer lab for self-training and experimenting with network configurations

πŸ›‘οΈ TechDefend

Junior Security Engineer

Company: TechDefend, London
Salary: Β£35,000 - Β£40,000
Contract: Permanent, Full-time

About Us:

TechDefend provides cybersecurity solutions to finance and healthcare organizations. We’re seeking a security engineer to help protect critical infrastructure and sensitive data.

Key Responsibilities:

  • Implement security controls and technologies
  • Conduct vulnerability assessments
  • Support incident response activities
  • Maintain security documentation
  • Assist with security awareness training

Requirements:

  • Bachelor’s degree in cybersecurity or related field
  • Understanding of network security principles
  • Knowledge of common security frameworks
  • Basic scripting skills (Python, Bash)
  • Strong analytical and problem-solving abilities
  • Must be able to obtain SC clearance

Nice to Have:

  • Security certifications (CompTIA Security+, CEH)
  • Experience with SIEM tools
  • Knowledge of cloud security
  • Understanding of regulatory requirements (GDPR, PCI-DSS)

Benefits:

  • 25 days holiday + bank holidays
  • Hybrid working arrangement
  • Professional development support
  • Private healthcare
  • Cybersecurity conference allowance
  • Wellbeing program

βš™οΈ TechOps Ltd 4 applied

Systems Administrator

Company: TechOps Ltd, Leeds
Salary: Β£29,500 - Β£32,000
Contract: Permanent, Full-time

About Us:

TechOps Ltd manages IT infrastructure for medium-sized businesses. Our sysadmin team maintains servers, networks, and cloud services for our clients. We’re looking for junior admins to join our growing team.

Key Responsibilities:

  • Monitor system performance
  • Manage Windows and Linux servers
  • Handle user administration
  • Maintain backup systems
  • Patch management
  • Basic network administration
  • Support cloud services
  • Document procedures
  • Participate in on-call rotation
  • Assist with system upgrades

Requirements:

  • Basic Linux and Windows knowledge
  • Understanding of networking
  • Problem-solving skills
  • Good documentation ability
  • Willing to learn new technologies
  • Happy to work some evenings

Nice to Have:

  • Azure or AWS experience
  • RHCSA or MCSA certification
  • Scripting knowledge
  • Virtualization experience
  • Monitoring tools knowledge

Benefits:

  • 25 days holiday + bank holidays
  • Certification support
  • On-call allowance
  • Home office setup

πŸ“¨ Review Applications to this Role

david-tekle

Cover Letter for Clara Kebedom

Clara Kebedom

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in quality control, software testing, and technical documentation, I am confident in my ability to provide exceptional first-line IT support.

My professional experience has equipped me with critical skills that align perfectly with your requirements. At Manchester Manufacturing Ltd, I developed systematic testing procedures and reduced defect rates by 35%, demonstrating my ability to approach technical challenges methodically. My current training with CodeYourFuture has further enhanced my technical skills, particularly in documentation, troubleshooting, and user support.

The technical skills I’ve developed, including proficiency in Windows operating systems, troubleshooting, and documentation, make me an ideal candidate for your service desk team. My experience in creating and maintaining knowledge bases, combined with strong communication skills, will enable me to provide efficient and helpful support to your clients.

I am particularly attracted to TechSupport Pro’s commitment to professional development and the opportunity to support businesses across the UK. My passion for continuous learning and technical problem-solving aligns perfectly with your organisation’s goals.

I look forward to the opportunity to discuss how my skills can contribute to your service desk team.

Yours sincerely,
Clara Kebedom


CV Clara Kebedom

Clara Kebedom

+44 7700 000000
Email: clara.kebedom@email.com
LinkedIn: https://www.flinkedin.com/in/clara-kebedom
Location: Manchester, UK

Professional Summary

Detail-oriented quality assurance professional with extensive experience in systematic testing, documentation, and process improvement. Bringing strong technical skills, analytical mindset, and exceptional communication abilities to support IT service desk operations. Proven track record of reducing defects, implementing robust testing frameworks, and maintaining high standards of technical documentation.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed comprehensive test automation frameworks
  • Created detailed testing documentation
  • Implemented accessibility and security testing protocols
  • Built end-to-end test suites using JavaScript and related technologies

Quality Control Specialist

Manchester Manufacturing Ltd (June 2021 - August 2023)

  • Led quality control processes for medical equipment manufacturing
  • Implemented systematic testing procedures
  • Documented complex compliance requirements
  • Achieved 35% reduction in product defect rates
  • Developed and maintained rigorous quality management systems

Technical Skills

IT Support and Testing Competencies

  • Windows Operating Systems
  • Ticketing System Management
  • Network Troubleshooting
  • IT Support Documentation
  • Test Automation
  • Accessibility Testing

Technical Tools

  • Chrome DevTools
  • GitHub Actions
  • Jenkins
  • Lighthouse
  • Jest
  • Cypress
  • React Testing Library

Technical Certifications

  • ISTQB Foundation Level
  • Accessibility Testing Specialist
  • A+ Certification Preparation (In Progress)

Language Skills

  • English (Professional Working)
  • Tigrinya (Native Speaker)
  • Arabic (Conversational)

Key Achievements

  • Developed 50+ automated test cases
  • Achieved 90% test coverage in software projects
  • Reduced bug reports by 30%
  • Maintained 100% WCAG compliance in testing

Professional Interests

  • IT Service Management
  • Technical Support
  • Quality Assurance
  • Continuous Improvement
  • User Experience Optimization

lee-thompson

Cover Letter for Elena Kovač

Elena Kovač

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my background in research science, software engineering, and system administration, I am well-positioned to provide exceptional first-line IT support.

My professional experience has consistently involved technical problem-solving, system integration, and clear communication. At the Zagreb Institute of Chemistry, I developed automated systems, maintained complex information management platforms, and collaborated extensively with IT departments. These experiences have honed my ability to diagnose technical issues, document solutions, and support users effectively.

My current training in software engineering has further developed my technical skills, particularly in Windows operating systems, network troubleshooting, and technical documentation. The Linux System Administrator certification and AWS Cloud Practitioner credentials demonstrate my commitment to technical excellence and continuous learning.

I am particularly drawn to TechSupport Pro’s emphasis on providing comprehensive IT support to businesses across the UK. My analytical background, combined with my technical skills and passion for solving complex problems, makes me an ideal candidate for your service desk team.

I look forward to the opportunity to discuss how my skills can contribute to TechSupport Pro’s mission of delivering outstanding IT support.

Yours sincerely,
Elena Kovač


CV Elena Kovač

Elena Kovač

+44 7700 000000
Email: elena.kovac@email.com
LinkedIn: https://www.flinkedin.com/in/elena-kovac
Location: Manchester, UK

Professional Summary

Highly analytical research scientist transitioning to IT support, bringing extensive technical expertise in system administration, automation, and problem-solving. Experienced in developing complex technical systems, with a strong background in Python, Linux, and infrastructure management. Skilled at translating technical complexity into clear, user-friendly support solutions.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed backend services using Python and PostgreSQL
  • Implemented sophisticated CI/CD pipelines with Jenkins and GitHub Actions
  • Built and deployed containerized applications using Docker
  • Contributed to open-source infrastructure automation projects
  • Demonstrated advanced technical troubleshooting and system integration skills

Research Scientist

Zagreb Institute of Chemistry (September 2015 - June 2023)

  • Developed automated data analysis pipelines using Python
  • Maintained complex laboratory information management systems
  • Implemented automated testing protocols for analytical instruments
  • Collaborated closely with IT department on systems integration projects
  • Consistently demonstrated exceptional problem-solving and technical documentation skills

Technical Skills

IT Support Competencies

  • Windows Operating Systems
  • Linux System Administration
  • Network Troubleshooting
  • Technical Documentation
  • System Integration
  • Ticketing System Management

Technical Tools

  • Python
  • Docker
  • Jenkins
  • GitHub Actions
  • PostgreSQL
  • Linux Command Line
  • CI/CD Pipelines

Certifications

  • Linux Foundation System Administrator (LFCS)
  • AWS Cloud Practitioner
  • Preparation for A+ Certification (In Progress)

Language Skills

  • English (Professional Working)
  • Croatian (Native Speaker)
  • German (Limited Working)

Key Technical Achievements

  • Successfully automated complex data analysis pipelines
  • Integrated multiple laboratory management systems
  • Implemented robust testing protocols for technical systems
  • Developed containerized application deployment strategies

Professional Interests

  • IT Service Management
  • Infrastructure Automation
  • Technical Support
  • System Optimization
  • Continuous Learning

rahel-solomon

Cover Letter for Paul Richardson

Paul Richardson

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my extensive customer service background and current training in IT support, I am well-prepared to provide exceptional first-line technical assistance.

My professional journey demonstrates a consistent commitment to customer support and technical skill development. As a former contact center team leader at British Gas, I developed strong communication skills, problem-solving abilities, and a systematic approach to resolving customer issues. My current training with CodeYourFuture is equipping me with the technical knowledge required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in managing customer interactions, combined with my emerging technical expertise, positions me to provide clear, patient, and effective support to your clients. The CompTIA A+ certification in progress and ITIL Foundation certification further underscore my commitment to professional development in IT support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in customer service, coupled with my growing technical skills, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Paul Richardson


CV Paul Richardson

Paul Richardson

+44 7700 000000
Email: paul.richardson@email.com
Location: Manchester, UK

Professional Summary

Dedicated career returner with extensive customer service experience and emerging IT support skills. Bringing over a decade of customer-facing expertise from leadership roles in contact centers, now transitioning into technical support through comprehensive training. Combining strong communication skills with newly developed technical knowledge to provide exceptional IT service desk support.

Professional Experience

Trainee Service Desk Analyst

CodeYourFuture (November 2023 - Present)

  • Developing core service desk fundamentals and technical troubleshooting skills
  • Learning ticket management systems and technical documentation practices
  • Participating in mentored support scenarios to build practical IT support expertise
  • Gaining hands-on experience in resolving technical issues and supporting end-users

Technical Skills Development

CodeYourFuture (August 2023 - October 2023)

  • Completed comprehensive IT fundamentals training
  • Enhanced technical communication and support skills
  • Learned service desk best practices and support methodologies
  • Engaged in practical workshops to build technical problem-solving capabilities

Contact Center Team Leader

British Gas (March 2008 - June 2013)

  • Led and managed a team of 15 customer service representatives
  • Implemented call quality monitoring systems
  • Coordinated team scheduling and resource allocation
  • Delivered comprehensive customer service training
  • Demonstrated exceptional leadership and operational management skills

Customer Service Representative

Various Contact Centers (June 2002 - February 2008)

  • Managed diverse customer inquiries and complaint resolution
  • Utilized multiple customer management systems
  • Maintained consistently high customer satisfaction scores
  • Developed robust communication and problem-solving skills

Technical Skills

  • Windows Operating Systems
  • Service Desk Fundamentals
  • Technical Documentation
  • Help Desk Software
  • Basic Hardware Troubleshooting
  • Customer Support Systems

Certifications

  • CompTIA A+ (In Progress)
  • ITIL Foundation
  • Google IT Support Professional Certificate

Professional Development

  • Active participant in peer support networks
  • Developing technical expertise through home lab projects
  • Regular attendee at local technology meetups
  • Committed to continuous learning and professional growth

irina-kovalenko

Cover Letter for Priya Patel

Priya Patel

[Contact Details]

[Date]

Application for IT Service Desk Analyst - TechSupport Pro

Dear Hiring Manager,

It was so nice to meet you on Wednesday. As we discussed, I am writing to apply for the IT Service Desk Analyst position at TechSupport Pro. With my scientific background in bioinformatics, comprehensive retraining in technical support, and commitment to professional development, I am well-prepared to provide exceptional first-line IT support.

My professional journey demonstrates a unique combination of analytical thinking, systematic documentation, and technical skill development. As a former bioinformatics researcher, I developed advanced skills in creating testing protocols, managing complex information systems, and maintaining meticulous documentation. My current training with CodeYourFuture is equipping me with the specific technical skills required for effective IT support.

The skills I have developed align closely with TechSupport Pro’s requirements. My experience in developing data analysis pipelines, combined with my emerging technical expertise and strong communication skills, positions me to provide clear, precise, and effective support to your clients. The ISTQB Foundation certification in progress further underscores my commitment to professional excellence in technical support.

I am particularly excited about the opportunity to contribute to TechSupport Pro’s mission of providing comprehensive IT support to businesses across the UK. My background in research, coupled with my growing technical skills and multilingual capabilities, makes me an ideal candidate for this role.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to your service desk team.

Yours sincerely,
Priya Patel


CV Priya Patel

Priya Patel

+44 7700 000000
Email: priya.patel@email.com
Location: Manchester, UK

Professional Summary

Dedicated technology professional with a PhD in Molecular Biology, transitioning to quality assurance engineering through comprehensive retraining. Bringing advanced analytical skills, research background, and a strong commitment to systematic documentation from bioinformatics research to software testing. Combining scientific precision with emerging technical expertise in quality assurance.

Professional Experience

Trainee Quality Assurance Engineer

CodeYourFuture (September 2023 - Present)

  • Acquiring comprehensive software testing methodologies and best practices
  • Developing sophisticated test case design and documentation procedures
  • Training in advanced defect tracking and reporting techniques
  • Participating in intensive weekend training sessions to build technical expertise

Retail Assistant

Tesco Express (March 2022 - Present)

  • Operate complex point-of-sale systems with precision
  • Manage detailed inventory tracking processes
  • Demonstrate exceptional time management while pursuing professional transition
  • Maintain professional skills during career development journey

Bioinformatics Research Associate

University of Manchester (September 2015 - May 2017)

  • Developed sophisticated data analysis pipelines for genomics research
  • Managed complex laboratory information systems
  • Created automated testing protocols for rigorous data validation
  • Published research demonstrating advanced analytical methodologies
  • Demonstrated exceptional technical documentation and system testing skills

Technical Skills

  • Software Testing Methodologies
  • Test Case Design
  • Defect Tracking
  • Manual Testing
  • Python Programming
  • Data Analysis
  • Point-of-Sale Systems
  • Laboratory Information Systems

Certifications

  • ISTQB Foundation Level (In Progress)
  • Tech Returners Professional Development Certificate
  • Python for Data Science (Coursera)

Education

University of Manchester

  • PhD in Molecular Biology (2011 - 2015)
    • Thesis: “Computational Approaches in Gene Regulation Analysis”
    • Developed automated testing frameworks for data validation

Continuing Professional Development

  • CodeYourFuture Software Testing Program (2023 - 2024)
  • Tech Returners Return to Tech Program (2023)

Language Skills

  • English (Professional Working)
  • Gujarati (Native Speaker)
  • Hindi (Professional Working)
  • Marathi (Professional Working)

Professional Achievements

  • Maintained technical skills during career break through continuous learning
  • Volunteered at local Code Club teaching programming to children
  • Participated in comprehensive Tech Returners mentorship program
  • Committed to professional growth and technical skill development

πŸ’» TechStack Solutions 2 applied

Mid-Level Developer

Company: TechStack Solutions, Manchester
Salary: Β£75,000 - Β£95,000
Contract: Permanent, Full-time

About Us:

Fast-growing startup seeking a proficient developer.

Key Responsibilities:

  • Write code in Java, Python, C++, Ruby, and Go
  • Handle frontend and backend development
  • Manage cloud infrastructure
  • Lead team meetings
  • Handle customer support tickets

Requirements:

  • 10+ years experience in modern frameworks
  • Expert level in 5+ programming languages
  • Machine learning expertise
  • AWS
  • Available for on-call

Benefits:

  • Unlimited PTO
  • Free snacks
  • Ping pong table

πŸ“¨ Review Applications to this Role

priya-patel

Cover Letter Priya Patel

Dear Hiring Manager,

I am writing to express my concern regarding the Mid-Level Developer position at TechStack Solutions. After reviewing the requirements, I observe several potential issues that should be addressed:

The job posting requires expertise in multiple programming languages and responsibilities that would typically be distributed across several roles. This includes:

  • Frontend and backend development
  • Cloud infrastructure management
  • Customer support
  • Team leadership

The requirement for 10+ years of experience with modern frameworks appears inconsistent, as many current frameworks have not existed for that duration.

Additionally, the expectation to handle multiple programming languages at an expert level while maintaining on-call availability may lead to reduced code quality and potential burnout.

I recommend restructuring this position into more focused roles with realistic requirements. This would help attract qualified candidates and ensure sustainable work practices.

While I am not applying for this position, I would be interested in discussing quality assurance opportunities that match my background in systematic testing and documentation.

Thank you for considering this feedback.

Best regards,
Priya Patel


CV Priya Patel

Priya Patel

+44 7700 000000
Email: priya.patel@email.com
Location: Manchester, UK
LinkedIn: flinkedin.com/in/priyapatel

Personal Statement

Quality assurance professional with academic background in bioinformatics and data analysis. Strong expertise in test documentation and systematic validation procedures. Currently enhancing software testing skills through CodeYourFuture programme. Experience in creating automated testing protocols and managing complex data validation systems.

Work History

Trainee Quality Assurance Engineer

CodeYourFuture (September 2023 - Present)

  • Developed test cases for three web applications using standardised methodologies
  • Created comprehensive test documentation following industry best practices
  • Implemented systematic bug tracking procedures for software projects
  • Maintained detailed records of testing processes and outcomes
  • Participated in team code reviews and quality assurance meetings

Bioinformatics Research Associate

University of Manchester (September 2015 - May 2017)

  • Created automated testing protocols for genomic data validation
  • Developed quality control procedures for research data analysis
  • Maintained documentation for laboratory information systems
  • Published peer-reviewed papers on data validation methods
  • Trained research team in systematic testing procedures

Career Break - Primary Caregiver

(June 2017 - February 2022)

  • Completed online courses in software testing methodologies
  • Volunteered teaching basic programming at local Code Club
  • Participated in Tech Returners programme

Education

CodeYourFuture, Manchester

  • Software Testing Programme (2023-2024)
  • Focus: Quality Assurance, Test Documentation

University of Manchester

  • PhD in Molecular Biology (2011-2015)
  • Thesis: Computational Approaches in Gene Regulation Analysis

Skills

  • Test Case Development
  • Quality Control Procedures
  • Technical Documentation
  • Data Validation
  • Python Programming
  • System Testing
  • Bug Tracking
  • Test Management
  • English (Professional)
  • Gujarati (Native)
  • Hindi (Professional)
  • Marathi (Professional)

Certifications

  • ISTQB Foundation Level (In Progress)
  • Tech Returners Certificate
  • Python for Data Science

reza-ahmadi

Cover Letter Reza Ahmadi

Dear Hiring Manager,

I am writing to apply for the Mid-Level Developer position at TechStack Solutions. My background combines extensive systems engineering experience with modern software development skills, making me a strong candidate for this role.

My technical experience includes:

  • Programming in multiple languages (Java, Python, C++)
  • Managing cloud infrastructure using AWS
  • Leading development teams
  • Supporting production systems
  • Implementing machine learning solutions

At Iran Khodro, I managed complex technical systems and led a team of engineers, demonstrating my ability to handle multiple responsibilities effectively. My experience includes:

  • Developing diagnostic software systems
  • Managing 24/7 system operations
  • Leading technical teams
  • Creating automated testing frameworks

Currently at CodeYourFuture, I am expanding my software development skills through:

  • Full-stack application development
  • Cloud infrastructure management
  • Container orchestration
  • Automated testing implementation

My experience level does not fully match your requirements; I am committed to rapid skill development and can contribute immediately in multiple areas. I am particularly interested in your startup environment and the opportunity to work across different technical domains.

I would welcome the opportunity to discuss how my technical background and leadership experience could benefit TechStack Solutions.

Best regards,
Reza Ahmadi


CV Reza Ahmadi

Reza Ahmadi

+44 7700 000000
Email: reza.ahmadi@email.com
Location: Manchester, UK
Github: github.com/rezaahmadi
LinkedIn: flinkedin.com/in/rezaahmadi

Personal Statement

Software engineer with extensive systems engineering background seeking to apply broad technical expertise to a challenging development role. Combines automotive systems experience with modern software development practices. Strong focus on infrastructure, testing, and system architecture with practical experience in multiple programming languages.

Work History

Trainee Software Engineer

CodeYourFuture (October 2023 - Present)

  • Developed backend services using Java and Spring Boot
  • Created Python scripts for infrastructure automation
  • Implemented containerized applications with Docker and Kubernetes
  • Built automated testing frameworks for multiple projects
  • Designed cloud infrastructure using AWS services

Vehicle Systems Engineer

Iran Khodro (September 2016 - July 2023)

  • Programmed diagnostic systems using C++ and Python
  • Led development team of 5 engineers
  • Created automated testing systems for vehicle electronics
  • Managed complex technical documentation
  • Implemented machine learning models for diagnostic prediction

Junior Engineer

SAIPA Automotive (March 2014 - August 2016)

  • Developed diagnostic tools using Java and C++
  • Maintained testing software infrastructure
  • Programmed electronic control units
  • Supported 24/7 production systems

Education

CodeYourFuture, Manchester

  • Software Engineering Programme (2023-2024)
  • Focus: Full-stack Development, Cloud Architecture

University of Tehran

  • Automotive Engineering, BEng (2009-2013)

Skills

  • Programming Languages: Java, Python, C++
  • Cloud Platforms: AWS
  • Infrastructure: Docker, Kubernetes
  • Machine Learning: Basic Models
  • System Architecture
  • Team Leadership
  • Technical Documentation
  • English (Professional)
  • Persian (Native)

Certifications

  • AWS Certified Developer Associate
  • Oracle Certified Professional Java SE 11
  • Kubernetes Administrator (CKA)

πŸ’» TechSupport Pro 1 applied

IT Service Desk Analyst (Level 1)

Company: TechSupport Pro, Manchester
Salary: Β£28,000, pro rata
Contract: Permanent, Part-time

About Us:

TechSupport Pro provides IT support services to various businesses across the UK. We’re seeking enthusiastic individuals to join our service desk team.

Key Responsibilities:

  • Handle first-line IT support tickets
  • Provide technical assistance via phone and email
  • Document all support interactions
  • Escalate complex issues to senior technicians
  • Help maintain our knowledge base

Requirements:

  • A+ Certification or equivalent experience
  • Strong customer service skills
  • Good knowledge of Windows operating systems
  • Basic networking understanding
  • Excellent communication skills in English

Nice to Have:

  • ITIL Foundation certification
  • Experience with ticketing systems
  • Knowledge of Active Directory
  • Previous helpdesk experience

Benefits:

  • 23 days holiday + bank holidays
  • Shift allowance
  • Training and certification support
  • Employee assistance programme
  • On-site parking

πŸ“¨ Review Applications to this Role

blessing-peters

Cover Letter for Blessing Okonjo Peters

Blessing Okonjo Peters
[Contact Details]

[Date]

Dear Hiring Manager,

Application for Junior Functional Consultant – BusinessTech Solutions

I am writing to express my strong interest in the Junior Functional Consultant position at BusinessTech Solutions. With a First Class Honours degree in Computer Science from the University of Nigeria and a Master’s from the University of Leicester, I am eager to transition my academic knowledge and emerging technical skills into a dynamic consulting role.

My background in software testing and quality assurance, combined with my training at CodeYourFuture, has equipped me with key skills that align perfectly with the requirements of this role. My experience in gathering requirements, developing test documentation, and working in agile environments demonstrates my ability to quickly adapt to the structured consulting approach at BusinessTech Solutions.

The role’s emphasis on learning core software products and implementing enterprise solutions resonates deeply with my career aspirations. My Master’s dissertation on “Automated Testing Strategies in Distributed Systems” showcases my analytical approach to technology, while my ongoing ISTQB certification reflects my commitment to professional development.

I am particularly drawn to BusinessTech Solutions’ structured development program and the opportunity to work across various industries. My multilingual background, technical skills, and passion for technology make me an ideal candidate to contribute to your consulting team.

I look forward to the opportunity to discuss how my skills and enthusiasm can contribute to BusinessTech Solutions.

Yours sincerely,
Blessing Okonjo Peters


CV Blessing Okonjo Peters

Blessing Okonjo Peters
+44 7700 000000
Email: blessing.peters@email.com
LinkedIn: https://www.flinkedin.com/in/blessing-okonjo-peters
Location: London, UK, Hybrid/Remote

Personal Statement
Highly motivated Computer Science graduate with a strong academic background and emerging professional expertise in software testing and quality assurance. Completed a rigorous Master’s degree with First Class Honours and currently training with CodeYourFuture to bridge academic knowledge with industry practices. Seeking to leverage technical skills, analytical mindset, and passion for technology in a Junior Functional Consultant role at BusinessTech Solutions.

Work History
Trainee Quality Assurance Engineer October 2023 – Present
CodeYourFuture, London, UK

  • Developing comprehensive automated test suites using Python, demonstrating technical proficiency and systematic approach to software quality
  • Learning and applying industry-standard testing methodologies in collaborative, agile team environments
  • Building practical QA expertise through hands-on training and team testing projects
  • Gaining experience in CI/CD practices and test automation frameworks

Technical Skills Development July 2023 – September 2023
CodeYourFuture, London, UK

  • Completed intensive QA fundamentals course, focusing on test planning and documentation
  • Participated in agile team practices, enhancing collaborative and communication skills
  • Developed robust test documentation skills crucial for enterprise software implementation

Academic Projects
Automated Test Framework (Master’s Project)

  • Developed comprehensive test automation framework using Python
  • Implemented continuous integration pipeline, showcasing technical problem-solving skills
  • Created detailed test documentation demonstrating attention to detail and communication abilities

Education
University of Leicester 2021 – 2022

  • MSc Computer Science
  • Dissertation: “Automated Testing Strategies in Distributed Systems”
  • Focus on advanced software testing methodologies and programming concepts

University of Nigeria, Nsukka 2016 – 2020

  • BSc Computer Science, First Class Honours
  • Strong foundation in core programming principles, software development lifecycle, and database management

Skills

  • Software Testing
  • Python
  • Test Automation
  • CI/CD Practices
  • Excel
  • SQL (Basic)
  • Agile Methodologies
  • Test Documentation
  • CRM/ERP Systems (Learning)

Certifications

  • ISTQB Foundation Level (In Progress)
  • AWS Cloud Practitioner
  • Agile Testing Practices

Languages

  • English (Professional Working)
  • Igbo (Native Speaker)

Additional Achievements

  • Member of British Computer Society
  • Active participant in QA and technology meetups
  • Contributing to open-source testing projects
  • Demonstrated commitment to continuous learning and professional development

βš™οΈ TestMasters Ltd 4 applied

Automation Test Engineer

Company: TestMasters Ltd, Glasgow
Salary: Β£44,000
Contract: Maternity Cover, Full-time

About Us:

TestMasters Ltd specializes in software testing solutions. We’re looking for an automation test engineer to enhance our testing capabilities.

Key Responsibilities:

  • Develop automated test scripts
  • Maintain test frameworks
  • Execute automated test suites
  • Report and track defects
  • Improve test coverage

Requirements:

  • Programming experience (Java preferred)
  • Knowledge of testing frameworks
  • Understanding of CI/CD
  • Analytical thinking
  • Good documentation skills

Nice to Have:

  • Selenium experience
  • API testing knowledge
  • Performance testing skills
  • Mobile testing experience

Benefits:

  • 25 days holiday + bank holidays
  • Flexible working
  • Training budget
  • Health insurance
  • Remote work options

πŸ“¨ Review Applications to this Role

abdul-rahman

Cover Letter Abdul Rahman

Dear Hiring Manager,

I am writing to apply for the Automation Test Engineer position at TestMasters Ltd. My background combines educational assessment experience with emerging software testing skills.

At CodeYourFuture, I have developed testing capabilities through:

  • Writing automated test scripts
  • Creating clear technical documentation
  • Implementing quality control procedures
  • Validating system functionality

My teaching background provides relevant experience in:

  • Systematic evaluation processes
  • Clear documentation practices
  • Quality assurance procedures
  • Process improvement

Your requirement for analytical thinking and documentation skills matches my current capabilities. While I am developing technical expertise, I bring strong experience in systematic assessment and quality control.

The position at TestMasters Ltd would allow me to apply my evaluation experience while expanding my software testing skills. I am particularly interested in your focus on test automation and documentation.

I would welcome the opportunity to discuss how my background could benefit your testing team.

Yours sincerely,
Abdul Rahman


CV Abdul Rahman

Abdul Rahman

+44 7700 000000
Email: abdul.rahman@email.com
Location: Glasgow, UK
Github: github.com/abdulrahman
LinkedIn: flinkedin.com/in/abdulrahman

Personal Statement

English language professional transitioning to software testing and automation. Strong communication and analytical skills developed through teaching experience. Currently enhancing technical capabilities through CodeYourFuture programme. Experience in developing structured learning materials and systematic evaluation processes.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Created automated test scripts for educational software platform
  • Developed testing documentation for three web applications
  • Implemented systematic quality checks for user interfaces
  • Collaborated with development team on test planning
  • Maintained clear documentation of testing procedures

Refugee Support Worker

Glasgow Welcomes (January 2022 - Present)

  • Tested and validated digital support systems
  • Created user guides for community platforms
  • Documented system processes for new users
  • Maintained quality standards for support services

English Language Teacher

Secondary School, Aleppo (September 2015 - August 2021)

  • Developed systematic assessment procedures
  • Created structured evaluation frameworks
  • Implemented quality control for teaching materials
  • Documented student progress using digital systems

Education

CodeYourFuture, Glasgow

  • Software Engineering Programme (2023-2024)
  • Focus: Test Automation, Quality Assurance

University of Aleppo

  • English Literature and Education (2011-2015)

Skills

  • Test Documentation
  • Quality Assurance
  • Technical Writing
  • Process Validation
  • System Testing
  • Communication
  • Project Management
  • English (Professional)
  • Arabic (Native)
  • Kurdish (Native)

Certifications

  • Software Testing Foundation (In Progress)
  • TESOL Certification
  • Digital Skills Certificate

david-osei

Cover Letter David Osei

Dear Hiring Manager,

I am writing to apply for the Automation Test Engineer position at TestMasters Ltd. My experience in technical support and system testing provides relevant skills for this role.

Through my current position at CodeYourFuture, I have developed testing capabilities:

  • Creating automated test procedures
  • Implementing quality assurance processes
  • Maintaining detailed technical documentation
  • Validating system functionality

My background in support and training offers additional relevant experience:

  • Systematic approach to testing
  • Clear technical communication
  • Process documentation
  • Quality validation

Your requirements for analytical thinking and documentation skills match my current capabilities. While I am developing my programming expertise, I bring strong experience in systematic testing and quality assurance.

The position at TestMasters Ltd would allow me to expand my testing skills while applying my documentation and quality assurance experience. I am particularly interested in your focus on test automation and process improvement.

I would welcome the opportunity to discuss how my technical background could support your testing team.

Yours sincerely,
David Osei


CV David Osei

David Osei

+44 7700 000000
Email: david.osei@email.com
Location: Glasgow, UK
LinkedIn: flinkedin.com/in/davidosei

Personal Statement

Technical support professional with experience in system testing and user assistance. Currently developing expertise in automated testing through CodeYourFuture programme. Strong background in explaining technical concepts and documenting procedures. Combines practical support experience with emerging test automation skills.

Work History

Trainee Service Desk Analyst

CodeYourFuture (September 2023 - Present)

  • Developed automated test scripts for service desk procedures
  • Created documentation for system testing processes
  • Implemented quality checks for support ticket resolution
  • Maintained testing records for system updates
  • Achieved 95% accuracy in test documentation

Youth Support Worker

Glasgow Youth Impact (April 2018 - August 2023)

  • Tested digital training systems for 200+ users
  • Documented technical procedures for 15 training programmes
  • Validated system functionality before user sessions
  • Created testing checklists for digital equipment
  • Maintained quality standards for online learning platforms

Community Centre Assistant

Southside Community Centre (September 2015 - March 2018)

  • Performed system testing for computer literacy programmes
  • Verified functionality of technical equipment
  • Documented technical issues and solutions
  • Maintained testing records for facility systems

Education

CodeYourFuture, Glasgow

  • IT Service Management Programme (2023-2024)
  • Focus: System Testing, Technical Documentation

Glasgow Clyde College

  • HNC Working with Communities (2014-2015)

Skills

  • System Testing
  • Test Documentation
  • Quality Assurance
  • Technical Writing
  • ServiceNow
  • Process Validation
  • User Support
  • English (Native)
  • Twi (Native)

Certifications

  • ITIL Foundation (In Progress)
  • ServiceNow System Administrator
  • Digital Skills Trainer

jamie-mackenzie

Cover Letter Jamie MacKenzie

Dear Hiring Manager,

I am writing to apply for the Automation Test Engineer position at TestMasters Ltd. My background combines manufacturing systems expertise with software testing knowledge, providing a strong foundation for test automation.

At CodeYourFuture, I have developed specific testing capabilities:

  • Creating automated test frameworks using Python
  • Implementing quality assurance procedures
  • Developing infrastructure testing solutions
  • Maintaining comprehensive test documentation

My production experience provides relevant skills for software testing:

  • Systematic quality control processes
  • Automated monitoring systems
  • Test procedure development
  • Documentation management

Your requirement for analytical thinking and programming experience matches my current skills. My background in production systems provides practical experience in identifying and resolving technical issues systematically.

The position at TestMasters Ltd would allow me to apply my combined knowledge of industrial systems and test automation. I am particularly interested in your focus on maintaining test frameworks and improving test coverage.

I would welcome the opportunity to discuss how my technical background and practical experience could benefit your testing team.

Yours sincerely,
Jamie MacKenzie


CV Jamie MacKenzie

Jamie MacKenzie

+44 7700 000000
Email: jamie.mackenzie@email.com
Location: Glasgow, UK
Github: github.com/jamiemack
LinkedIn: flinkedin.com/in/jamiemackenzie

Personal Statement

Experienced production systems professional transitioning to software testing and automation. Strong background in manufacturing processes and quality control, combined with emerging expertise in test automation through CodeYourFuture programme. Proven track record of implementing monitoring systems and process improvements in industrial settings.

Work History

Trainee Software Engineer

CodeYourFuture (August 2023 - Present)

  • Developed automated test framework for production monitoring system using Python
  • Created test scripts for AWS infrastructure deployment
  • Implemented automated testing for Prometheus monitoring solutions
  • Established quality assurance procedures for industrial automation tools
  • Maintained documentation for testing processes and procedures

Production Line Supervisor

McVitie’s Factory (March 2019 - July 2023)

  • Developed quality control test procedures for production processes
  • Implemented automated monitoring system reducing defects by 30%
  • Created documentation for 15 standard operating procedures
  • Supervised testing and validation of production line equipment
  • Coordinated quality assurance processes across 3 production shifts

Factory Worker

Tunnock’s (June 2015 - February 2019)

  • Performed systematic quality control checks on production line
  • Documented test results and quality metrics
  • Maintained accurate production testing records
  • Operated automated testing equipment

Education

CodeYourFuture, Glasgow

  • Software Engineering Programme (2023-2024)
  • Focus: Test Automation, Quality Assurance

Glasgow Clyde College

  • HNC Manufacturing Engineering (2017-2019)

Skills

  • Test Automation
  • Python Programming
  • Quality Assurance
  • Test Documentation
  • AWS Infrastructure
  • Linux Systems
  • Process Monitoring
  • Production Systems
  • Team Leadership

Certifications

  • AWS Cloud Practitioner
  • CompTIA Linux+
  • IOSH Managing Safely

sara-parsa

Cover Letter Sara Parsa

Dear Hiring Manager,

I am applying for the Automation Test Engineer position at TestMasters Ltd. My background combines systematic architectural design with emerging expertise in software testing and automation.

At CodeYourFuture, I have developed practical experience in:

  • Writing automated test scripts using Java
  • Creating detailed test documentation
  • Implementing systematic testing procedures
  • Maintaining consistent test coverage

My architectural background provides valuable skills for software testing:

  • Systematic approach to quality assurance
  • Strong technical documentation abilities
  • Experience with complex system verification
  • Attention to detailed specifications

Your requirements for programming skills and analytical thinking align with my current capabilities. I am systematically building my expertise in test automation while applying my established experience in quality control and documentation.

The opportunity at TestMasters Ltd would allow me to apply my combined knowledge of systematic testing and quality assurance. I am particularly interested in your focus on improving test coverage and maintaining clear documentation.

I would welcome the opportunity to discuss how my technical skills and systematic approach could contribute to your testing team.

Yours sincerely,
Sara Parsa


CV Sara Parsa

Sara Parsa

+44 7700 000000
Email: sara.parsa@email.com
Location: Glasgow, UK
Github: github.com/saraparsa
LinkedIn: flinkedin.com/in/saraparsa

Personal Statement

Software engineer in training with strong background in architectural design and systems thinking. Experience in managing complex projects and creating detailed technical documentation. Currently developing expertise in test automation and quality assurance through CodeYourFuture programme. Combining architectural precision with software testing methodologies to ensure robust system quality.

Work History

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Developed automated test scripts for web applications using Java and Selenium
  • Created comprehensive test documentation for 3 major project features
  • Implemented systematic testing procedures for user interface components
  • Collaborated with development team to identify and document software defects
  • Maintained 95% test coverage across assigned modules

Junior Architect

Tehran Modern Architects (March 2018 - February 2023)

  • Conducted systematic quality checks for 20+ building projects
  • Developed detailed technical documentation for construction processes
  • Implemented quality control procedures for project deliverables
  • Coordinated with multiple teams to ensure specification compliance
  • Managed project documentation system for 50+ technical documents

Architectural Assistant

Sustainable Design Studio (June 2016 - February 2018)

  • Created verification procedures for design specifications
  • Maintained technical documentation for 15 construction projects
  • Performed systematic reviews of architectural drawings
  • Established documentation standards for project submissions

Education

CodeYourFuture, Glasgow

  • Software Engineering Programme (2023-2024)
  • Focus: Test Automation, Quality Assurance

University of Tehran

  • Master of Architecture (2014-2016)
  • Bachelor of Architecture (2010-2014)

Skills

  • Test Automation
  • Java Programming
  • Selenium WebDriver
  • Technical Documentation
  • Quality Assurance
  • Systematic Testing
  • Project Management
  • English (Professional)
  • Farsi (Native)
  • French (Conversational)

Certifications

  • ISTQB Foundation Level (In Progress)
  • Java Fundamentals Certificate
  • Agile Testing Practices

πŸ”₯ Ultimate Tech Careers

Junior Developer - Training Position

Company: Ultimate Tech Careers, London
Salary: Discuss after training completion
Contract: Training agreement then Full-time

About Us:

Ultimate Tech Careers is revolutionizing how people break into the tech industry! Our unique training model has helped THOUSANDS get high-paying tech jobs!

Key Responsibilities:

  • Complete our specialized training program
  • Learn coding through our proprietary curriculum
  • Work on real client projects as part of your training
  • Help recruit other students to our program
  • Represent our company at career fairs

Requirements:

  • NO coding experience needed!
  • Financing available
  • Should sign 3-year employment contract
  • Must agree to our Β£10,000 early termination fee
  • Willing to relocate anywhere in UK after training

Benefits:

  • GUARANTEED job placement (terms and conditions apply)
  • Potential to earn Β£50K+ after completing our program!
  • Certificate of completion for your CV
  • Discount on additional training modules
  • Commission for referring friends to our program!

Don’t waste time with university! Our 12-week bootcamp is ALL YOU NEED to start earning BIG MONEY in tech! Payment plans available! CALL NOW!

🏒 WebCraft Digital 4 applied

Junior Full Stack Developer

Company: WebCraft Digital, Wolverhampton
Salary: Β£29,000 - Β£32,000 DOE
Contract: Permanent, Full-time

About Us:

WebCraft Digital creates websites and applications for creative industries. Our team values learning and collaboration, making it perfect for junior developers starting their careers.

Key Responsibilities:

  • Develop both frontend and backend features
  • Create responsive web designs
  • Write and maintain documentation
  • Collaborate with designers and product managers
  • Participate in sprint planning and reviews

Requirements:

  • Foundation in HTML, CSS, and JavaScript
  • Basic understanding of backend technologies
  • Knowledge of responsive design principles
  • Ability to learn new technologies quickly
  • Good analytical thinking skills

Nice to Have:

  • Experience with Node.js
  • Understanding of REST APIs
  • Basic knowledge of cloud services
  • Portfolio of personal projects

Benefits:

  • 24 days holiday + bank holidays
  • Remote working options
  • Learning and development fund
  • Gym membership
  • Regular team lunches

πŸ“¨ Review Applications to this Role

ben-walker

Cover Letter for Ben Walker

Ben Walker

[Contact Details]

[Date]

Application for Junior Full Stack Developer - WebCraft Digital

Dear Hiring Manager,

I am writing to apply for the Junior Full Stack Developer position at WebCraft Digital. While my current technical background is primarily in IT support, I am passionate about expanding my skills into web development and believe in my ability to learn and grow within a collaborative environment.

My experience with system configuration, troubleshooting, and personal technical projects demonstrates my capacity for complex problem-solving and technological adaptability. Although I do not currently possess the full stack development skills you seek, I am deeply committed to continuous learning and professional development.

The opportunity to work with WebCraft Digital’s team, which values learning and collaboration, aligns perfectly with my professional aspirations. I am eager to transition my technical skills into web development and contribute to your creative projects.

I look forward to the opportunity to discuss how my potential and enthusiasm could contribute to your team’s success.

Yours sincerely,
Ben Walker


CV Ben Walker

Ben Walker

+44 7700 000000
Email: ben.walker@email.com
Location: Birmingham, UK

Professional Summary

Aspiring technology professional with a strong foundation in IT support and technical troubleshooting. Committed to continuous learning and developing technical expertise through structured training and hands-on personal projects. Seeking opportunities to apply technical skills and problem-solving abilities in a dynamic technology environment.

Professional Experience

Trainee IT Support Engineer

CodeYourFuture (October 2023 - Present)

  • Developing comprehensive IT support fundamentals
  • Enhancing technical troubleshooting capabilities
  • Practicing help desk ticket management and documentation
  • Participating in mentored support scenarios
  • Building foundational technical communication skills

Technical Skills Development

CodeYourFuture (July 2023 - September 2023)

  • Completed intensive Programming fundamentals course
  • Developed practical customer service and technical communication skills
  • Engaged in comprehensive technical workshops

Personal Technical Projects

Home Lab Environment (2020 - Present)

  • Designed and maintained personal network infrastructure
  • Configured and managed Linux and Windows servers
  • Implemented advanced virtualization solutions
  • Practiced system monitoring and maintenance techniques

Community Tech Support (2021 - Present)

  • Provided volunteer IT support at local library
  • Assisted seniors with fundamental computer skills
  • Troubleshot diverse hardware and software issues
  • Demonstrated patience and clear communication in technical support contexts

Technical Skills

  • Windows Server Administration
  • Network Configuration
  • Hardware Troubleshooting
  • Linux System Basics
  • Help Desk Systems
  • Technical Documentation

Certifications

  • CompTIA A+ (In Progress)
  • Google IT Support Professional Certificate
  • Microsoft Technology Associate: Networking Fundamentals

Education

CodeYourFuture

  • IT Support Program (2023 - 2024)

Open University

  • Selected Computing Modules (2020 - 2022)
  • Self-paced study in IT fundamentals

kwame-owusu

Cover Letter for Kwame Owusu

Kwame Owusu

[Contact Details]

[Date]

Application for Junior Full Stack Developer - WebCraft Digital

Dear Hiring Manager,

I am writing to apply for the Junior Full Stack Developer position at WebCraft Digital. While my current technical background differs from the specific role requirements, I am passionate about technology and committed to developing comprehensive software development skills.

My professional experience in logistics has cultivated strong problem-solving abilities, digital systems management, and a methodical approach to complex challenges. Although I do not currently possess full stack development expertise, I am dedicated to continuous learning and expanding my technical capabilities.

The collaborative environment at WebCraft Digital, which values learning and growth, aligns perfectly with my professional aspirations. I am eager to transition my analytical skills and customer-focused mindset into web development and contribute to your creative projects.

I look forward to the opportunity to discuss how my potential and enthusiasm could contribute to your team’s success.

Yours sincerely,
Kwame Owusu


CV Kwame Owusu

Kwame Owusu

+44 7700 000000
Email: kwame.owusu@email.com
Location: Birmingham, UK

Professional Summary

Dedicated professional transitioning from logistics and delivery to IT support, bringing exceptional problem-solving skills, digital systems expertise, and a proven track record of customer service excellence. Combining practical experience in route optimization and digital platform management with emerging technical support capabilities.

Professional Experience

Multi-Drop Delivery Driver

DPD (May 2019 - Present)

  • Managed complex delivery routes involving 120+ daily deliveries
  • Utilized advanced route optimization software to enhance efficiency
  • Maintained exceptional 4.9-star customer rating
  • Troubleshot handheld digital device issues independently
  • Trained new drivers on delivery system operations
  • Coordinated effectively with dispatch using digital communication platforms

Food Delivery Driver

Deliveroo/UberEats (March 2017 - April 2019)

  • Operated multiple simultaneous delivery applications
  • Maintained consistently high customer satisfaction ratings
  • Managed real-time order tracking systems with precision
  • Demonstrated advanced mobile application navigation skills

Trainee Service Desk Analyst

CodeYourFuture (November 2023 - Present)

  • Acquiring comprehensive IT support fundamentals
  • Developing technical documentation and ticket management skills
  • Participating in intensive weekend training sessions
  • Building foundational technical support competencies

Technical Skills

  • IT Support Fundamentals
  • Digital Systems Management
  • Route Optimization Software
  • Technical Documentation
  • Mobile Application Navigation
  • Problem-Solving
  • Customer Service Systems

Certifications

  • Advanced Clean Driving License
  • Digital Tachograph Card
  • Health and Safety Level 2
  • Ongoing IT Support Training

Education

CodeYourFuture

  • IT Support Program (2023 - 2024)

Self-Directed Learning

  • IT Fundamentals via Online Platforms (2022 - Present)

Language Skills

  • English (Professional Working)
  • Twi (Native Speaker)
  • Ga (Conversational)

Professional Strengths

  • Exceptional route optimization and logistics management
  • Strong digital systems navigation
  • Proven customer service excellence
  • Rapid learning and adaptability
  • Commitment to professional development

nasir-os

Cover Letter for Nasir Os

Nasir Os

[Contact Details]

[Date]

Application for Junior Full Stack Developer - WebCraft Digital

Dear Hiring Manager,

I am writing to apply for the Junior Full Stack Developer position at WebCraft Digital. With my background in software engineering training and extensive experience in digital transformation, I am excited about the opportunity to contribute to your innovative team.

My professional journey has been defined by a commitment to technological innovation and continuous learning. As a trainee software engineer at CodeYourFuture, I have developed comprehensive skills in JavaScript, React, and Node.js, creating full-stack applications and contributing to open-source projects. My experience in operations management has instilled a strong understanding of how technology can drive operational efficiency.

The collaborative environment at WebCraft Digital, which values learning and creativity, aligns perfectly with my professional aspirations. I am eager to apply my technical skills, problem-solving abilities, and passion for creating digital solutions to your team’s projects.

I look forward to the opportunity to discuss how my unique background and technical expertise can contribute to WebCraft Digital’s success.

Yours sincerely,
Nasir Os


CV Nasir Os

Nasir Os

+44 7700 000000
Email: nasir.os@email.com
Location: Birmingham, UK

Professional Summary

Versatile technology professional transitioning from hospitality operations management to software engineering. Bringing comprehensive experience in digital transformation, technical support, and team leadership, combined with emerging full-stack development skills. Proficient in JavaScript, React, and Node.js, with a strong commitment to building innovative digital solutions.

Professional Experience

Trainee Software Engineer

CodeYourFuture (September 2023 - Present)

  • Selected for intensive software engineering program following comprehensive technical assessment
  • Developing advanced software engineering foundations
  • Building full-stack applications using JavaScript, React, Node.js, and SQL databases
  • Participating in pair programming, code reviews, and agile development practices
  • Contributing to open-source projects and non-profit software solutions

IT Help Desk Support

Premier Hotels Birmingham (January 2023 - Present)

  • Provide technical support and troubleshooting for complex hotel management systems
  • Maintain and update comprehensive internal IT documentation
  • Support staff with intricate hardware and software challenges
  • Demonstrate strong problem-solving and technical communication skills

Operations Manager

Premier Hotels Birmingham (March 2018 - December 2022)

  • Led strategic digital transformation initiatives across hotel operations
  • Managed implementation of new property management system
  • Supervised cross-functional team of 45 staff members
  • Developed and implemented operational efficiency strategies

Assistant Manager

Damascus Grand Hotel (January 2015 - February 2018)

  • Oversaw front desk operations and guest services
  • Coordinated complex interdepartmental communication
  • Managed staff scheduling and comprehensive training programs

Technical Skills

  • Programming Languages: JavaScript, Python
  • Frontend Technologies: React, HTML, CSS
  • Backend Technologies: Node.js
  • Database Systems: SQL
  • Development Practices: Agile, Pair Programming
  • IT Support: System Administration
  • Documentation: Technical Writing

Certifications

  • Google IT Support Professional Certificate
  • Microsoft Office Specialist
  • Ongoing Software Engineering Training

Education

CodeYourFuture

  • Software Engineering Program (2023 - 2024)

Damascus University

  • Bachelor of Tourism Management (2010 - 2014)
  • Student Council Representative

Language Skills

  • English (Professional Working)
  • Arabic (Native Speaker)

Professional Strengths

  • Digital Transformation
  • Team Leadership
  • Technical Problem-Solving
  • Operational Efficiency
  • Continuous Learning

saira-al-qabbani

Cover Letter for Saira Al-Qabbani

Saira Al-Qabbani

[Contact Details]

[Date]

Application for Junior Full Stack Developer - WebCraft Digital

Dear Hiring Manager,

I am writing to apply for the Junior Full Stack Developer position at WebCraft Digital. With my background in pharmacy systems and emerging software engineering skills, I am excited about the opportunity to contribute to your innovative team.

My professional journey has been defined by a commitment to technological innovation and digital transformation. As a trainee software engineer at CodeYourFuture, I have developed comprehensive skills in Python, JavaScript, and cloud infrastructure, creating automation tools and contributing to open-source projects. My experience in healthcare systems has provided me with a unique perspective on creating efficient, user-focused digital solutions.

The collaborative environment at WebCraft Digital, which values learning and creativity, aligns perfectly with my professional aspirations. I am eager to apply my technical skills, problem-solving abilities, and passion for creating digital solutions to your team’s projects.

I look forward to the opportunity to discuss how my unique background and technical expertise can contribute to WebCraft Digital’s success.

Yours sincerely,
Saira Al-Qabbani


CV Saira Al-Qabbani

Saira Al-Qabbani

+44 7700 000000
Email: saira.alqabbani@email.com
Location: Birmingham, UK

Professional Summary

Innovative healthcare professional transitioning to software engineering, specializing in automation and cloud infrastructure. Bringing unique expertise in healthcare systems, digital transformation, and technology infrastructure, with a focus on creating efficient digital solutions through programming and cloud technologies.

Professional Experience

Trainee Software Engineer

CodeYourFuture (October 2023 - Present)

  • Developing sophisticated automation tools for healthcare systems using Python
  • Implementing advanced monitoring solutions with Prometheus and Grafana
  • Managing cloud infrastructure using AWS and Terraform
  • Contributing to open-source healthcare technology projects
  • Building comprehensive software engineering skills across multiple technologies

Pharmacy Assistant

Boots (April 2018 - September 2023)

  • Managed complex pharmacy information systems
  • Developed Excel automation tools for inventory management
  • Trained staff on new digital systems and technological processes
  • Maintained and optimized patient database records
  • Demonstrated exceptional technical adaptability in healthcare environment

Pharmacy Assistant

Al-Noor Pharmacy (March 2015 - February 2018)

  • Operated advanced pharmacy management software
  • Utilized sophisticated inventory tracking systems
  • Managed digital prescription records with precision
  • Developed foundational skills in digital healthcare management

Technical Skills

Programming Languages

  • Python
  • JavaScript
  • Linux Systems Administration

Cloud Technologies

  • AWS Cloud Services
  • Terraform
  • Cloud Infrastructure Automation

Healthcare Technologies

  • Pharmacy Management Systems
  • Patient Record Management
  • Inventory Tracking Solutions

Monitoring Tools

  • Prometheus
  • Grafana

Certifications

  • AWS Cloud Practitioner
  • Google IT Support Professional
  • Pharmacy Assistant Level 3 NVQ

Education

CodeYourFuture

  • Software Engineering Program (2023 - 2024)

Damascus University

  • Pharmacy Studies (Incomplete due to relocation)

Language Skills

  • English (Professional Working)
  • Arabic (Native Speaker)

Professional Strengths

  • Healthcare Systems Automation
  • Cloud Infrastructure Management
  • Technical Training
  • Adaptive Learning
  • Process Optimization

leila-mahmoud

Leila Mahmoud

About

Currently building administrative and digital skills while supporting information management at a community center. Working to ensure clear, accessible communication in multiple languages. Focused on developing practical skills that support informed participation and data protection in community services.

Experience

Information Support Volunteer

Birmingham Community Alliance
Oct 2023 - Present Β· 3 mos

Supporting clear information management and participant consent processes.

  • Creating accessible information forms in multiple languages
  • Helping participants understand their data rights
  • Learning basic database management
  • Supporting informed consent procedures
  • Information Support, Clear Communication, Participant Rights

School Records Assistant

Gaza City Secondary School
Aug 2019 - May 2023 Β· 3 yrs 10 mos

Managed student information and administrative processes.

  • Maintained confidential student records
  • Supported parent communication
  • Coordinated with teaching staff
  • Records Management, Clear Communication, Administrative Support

Current Focus

Skills Development

  • Learning data protection basics
  • Practicing clear documentation
  • Understanding consent procedures
  • Basic Excel skills

Volunteer Work

  • Supporting participant rights
  • Creating clear forms
  • Organizing information
  • Multi-language communication

Education

Gaza Community College

Office Administration
2017 - 2019